Burger King’s earns a 1.2-star rating from 4612 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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closing early/refusing service
On march 18, 2011...11:50pm... I drove up to the drive-thru speaker... Noticed one car at the pickup window... Waited a minute for my order to be taken... No response... Called out to the speaker... Waited a minute... No response... Beeped my horn... No response... Pulled up behind the car waiting at the pickup window... Well I waited and waited 10 minute...
Read full review of Burger King and 1 commentmanagers
The managers at this location on night shift have a nasty mouth talk back to the customers and also so the employees. service is low and my order is always wrong when i come the though drive though. she is aq dark skin female with glasses. she need to not work at night and with people. the second time at your store. managers was eating not wearing glove...
Read full review of Burger King and 1 commentlies & very poor service
Today we visited with our daughter the BK in Curaçao. She just turned six and we expected a nice service and a good meal. Our disappointment was as more indescribeabele as we weren´t only be treated like s...t by the counter staff. No! After we complained we also were not taken serious by the "General Manger". So what happened: first we were served by Mrs. Nonmotivation 2011. For a smile or a friendly treatment you have to pay her extra...but OK! One of our burgers was crushed and did not look tasty...hmm OK! They gave us the wrong drink with definitely to much ice...still OK! Although the restaurant was nearly empty, the tables where still messy...OK! But as we asked to change the toys of the Kids Menu, because our daughters celebrates her special day, the answer was: "we have only this available"...OK. But a minute later a local boy got 4 (FOUR) different toys with only 1 menu! This was the point to complain. But instead of apologizing, changing the toys and treating us like customers the staff tought us very unfriendly that we have to bear our fate without complaining. In an act of mercy they finally changed the toys after a short discussion of only about 5 minutes. Even the "General Manager" Margaretha did not take us serious and defended her "Team" successfully against the evil clients we have been. It´s the only Burger King on the island, so we can to go easily to another one...but luckily we have a lot of Subway´s, Mc Donalds and KFC´s here :-)
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible customer service
No greeting.Stood there heard laughing in the back. I know someone saw me and didnt even acknowledge that I was in the restaurant. Just couldnt care less if I was standing there. Just plain dont care about their customers
The complaint has been investigated and resolved to the customer’s satisfaction.
Was in the mood for BK when I got off my part-time job. Drove up to the restaurant @10:50PM on Saturday 6/21/08 and saw 7 of their associates and what appeared to be the manager, outside - smoking, etc. The sign very clearly states that the drive thru is open till 2AM, so I figured that I would give it a shot, but I got no service. It appears that everyone was outside - no one was working just goofing around. I drove past the group to go back onto Route 40 - and heard a few interesting comment and saw a few gestures.
A fair point but the person who acknowledged you was probably stationed out back, or at worst, didn't know how to serve or use tills.
But why so melodramatic? Of course they don't care, they're ###ing kids.
lousy food, service, and store condition
We are Debra and Brian Skinner we live at 7322 so 40th street in bellevue NE We went to the Burger King at 49th and L street in Omaha The Personnel was both slow and lousy the restaurant was dirty and the food was terrible My wife got sick from the food and we will not go there again The salad I ordered was under a heat lamp for 5 minutes and the whopper...
Read full review of Burger Kingpoor service & product
Every visit, the food is cold. Most visits, the order is incorrect. After hours, the food is old and nasty. The employees barely speak English, so count on your order being incorrect. The management is useless. There is NO complaint phone number for corporate Burger King. Each individual store handles their own complaints, so don't even bother complaining...
rude staff
Fellow Consumers,
I stopped by the local Burger King with my children following a youth soccer match to catch a quick bite after a long and busy day. The lady behind the register was very snappy and seemed annoyed when I inquired, after she handed me my cup, which of the two unmarked urns on the counter contained usweetened ice tea. No real issue there, I simply poured my tea and went and sat with the children until our number was called to pick up our food. We received our meals and began to eat when Ms Personality entered the dining area and began to exclaim very loudly how the customers were pigs, and that if her children were such slobs that she would beat them. With this the elderly couple to whom she directed her rant got up and left, they were the only other diners at the time. In her huff, lets call her Leigh, she began clearing some tables near my children and I that had a few unopened ketchup packages left behind.
The food quality was good, the facility was clean and presentable, but the attitude of this Robertsdale Burger King management employee was unsettling for my children and they asked that we never eat there again. I assured them that our future stops would be at the Wendys across the highway.
I entered my comments on the call-in number provided on the back of my receipt as best I could, but Burger King's focus seemed to be on their new "jalapeno angus whatever" and fries. I visited the Burger King web site and there is not an email address to send complaints, just a phone number. I feel compeled to share this with consumers and know that no one would ever hear some anonymous voicemail left with a corporate answering machine. So, if you ever visit Robertsdale, Alabama do yourself a favor and stop at the Arby's or Wendys if you just need a quick bite. Burger King is still OK if you don't mind going through the drive-thru!
The complaint has been investigated and resolved to the customer’s satisfaction.
There is a girl that works for Burger King in Courtenay that will not serve customers in the way that she was trained. Fast food requires you to be as fast as possible. Three times now I have come to eat there on my lunch break from work and have had to wait up to 25 minutes for my food. I am ignored, and my order is never taken immediately. I always come in when there is no line up. I was trying to get to the airport on time two weeks ago and I was going through the drive thru, apparently she needed to ask a question or something to the manager and was holding our bag of food right after we'd paid for it and turned her back on us, I had to yell at her to get her attention so we could have our order. Orders are constantly being screwed up when I'm in there in person to order something. Yesterday was the worst it's been and I will never go back. I waited fifteen minutes for service, she knew I was there and told me she would be with me in a bit, screwed up four orders in front of me and then walked away to the back! When I saw her again I told her I didn't have long to wait, she rolled her eyes at me and turned her back on me. I don't think I've ever been that angry over food in my life. The audacity of this girl is astounding. I wonder if her boss will see this? I hope they do, I haven't found a way to talk to the manager as of yet. I don't recommend anyone eat here unless she isn't working.
I had to sign back in to work by the time I got back instead of eating the food I finally got from Quality Foods. Better service and food all around.
If it was one employee, then speak to management. If she is management, ask for her boss or a corporate number. Attacking the establishment does nothing. Burger King, like all of its competitors, is not going to go bankrupt because of one location. The other employees, however, may suffer a loss of hours if others follow your lead and blow off BK all together. Apparently, you aren't worried about anything like that, because you probably have a very well paying job with secure hours. Not everyone could be so lucky in this economy. So, I agree "Leigh" needs some sort of punishment, but if she is the one and only issue with the restaurant, then I'm quite sure, if you were truly offended, that there are ways to seek justice and still eat some awesome flame-broiled burgers.
Seriously, you can doubt all you want. Adverbs require commas.
customer
I went to Burger King in Opp Alabama Saturday and this girl named Ashley McCraine waited on me and she was very rude she cussed at the people in front of me and then yelled at me. I think they need to get rid of her she is always like that.
The complaint has been investigated and resolved to the customer’s satisfaction.
No i have never worked at Burger King and no she didn't steal my boyfriend she is like 20 and i am in my 50's thank you very much. She is just a very rude person that they need to get rid of. And i do have a life so dont you get a smart mouth with me you dont even know me so keep your mouth shut. This is a complaint board and that is what i am doing.
She better be thankful to even have a job today, I know a lot of people need jobs and if you have an attitude problem then she needs to think long and hard about how long she is going to have that job before she get's FIRED! and if she say's that she dont needa JOB he is lying
I feelk sorry for poor Ahsley. She has a strange collection of 50 year-olds stalking her at work.
33 minute drive thru
Ordered a chicken sandwich value meal at 6:33pm in the drive through. She took my money. She told me to pull up and she would bring it out. There was three other cars waiting in the parking lot. I waited til 6:55 then went back in to get my money back. She took her time and came back and said that will be six dollars and something. I was like why? I want my money BACK not give you more. Then she took her time and said that will be three dollars and something because of the drink. She gave me my ten dollars back and I gave her four and said don't worry about the change. I got out of there at 7:06pm with no food minus four bucks and drink. I will never go back to this location again. They are usually rude and this was the last straw. I could tell they were understaffed but they weren't even trying. Anyway on the plus side my Taco Bell was good!
The complaint has been investigated and resolved to the customer’s satisfaction.
customer
I went to Burger King in Opp Alabama the other day and Ashley McCranie was working again and she was very rude to some people ahead of me in line. And then when i got ready to order she was very rude to me. She gave me cold fries and i ask for fresh ones and she said those was just fine. And i said that if she didnt start being nicer to people someone was going to turn her in and she said she didnt give a _ _ _ _ she didnt need this job anyways.
And i think it should be against the Burger King rules to date each other if you both work there.
The complaint has been investigated and resolved to the customer’s satisfaction.
I know, Mike...I know...
Is your name Patsy? Did you misspell that too? Pasty...get a life and start eating at McDonald's
If I lived in Opp, AL...I would search for OPPtions to move away. Who WANTS to be from Bama...lol...now I am just being mean
Aw...did Ashley take your BF from you? Stop going to the f______ Burger King. That is only a suggestion.
payroll revision
Recently burger king forced it's employees to go to paperless payroll paystubs and assigned each employee a money network paycard with more hoops to jump through than basketball. For two weeks, I have been trying to get a copy of my "paystubs", not just my net pay. Paystubs - hours worked, gross pay and deductions. There are government regulations that...
Read full review of Burger King and 23 commentscoffee
I would like to know why you changed your coffee. I was at the restraunt in oakland maryland until you changed now I do not go there and neither do a lot of my friends either. I really miss the good coffee you used to have. Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
Went to BK because I love(d) their coffee. I didn't know they had changed brands. When I opened the lid, I thought they had poured some that must have been sitting for hours. It didn't even smell like the coffee I had been getting, and tasted horrible. Then I saw the side of the cup proclaiming to have some Seattle's Best Coffee. I hope they get a million complaints about switching. Bring back the other coffee, PLEASE!
costumer
I went to burger king in opp, alabama last night and the girl that waited on me was ashley mccraine she was very rude she yell at me and cussed at me. And when she gave me my food she just threw it at me.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree. The costumes the employees wear are just plain silly.
first off why did u go to a burger king in Alabama? that was ur issue right there.
price increase
I cannot believe it! Burger King raised it's price for a Whopper Jr. a second time in 6 months. About 6 months ago Burger King raised the price of their Whopper Jr. from $1.00 to $1.29. In February 2011 they raised the price again to $1.49. Thats a 49% price increase within 6 months. Apparently that makes sense since my salary increased by 0.5% for 2011. Burger King isn't the only game in town, so I'll be playing my game under the golden arches instead!
The complaint has been investigated and resolved to the customer’s satisfaction.
my family and i were at the atlanta airport waiting for our flight. hungry we decided to eat at burger king on concourse-d. the hamburgers were raw, and not wanting to get back in the very long line to say something, we just threw them away. our flight was getting ready to leave and we didn't have time to complain. normally we like burger king, but that just turns you away expecially when you were very hungry and paying the high price in the airport to eat and had to settle for cookies or peanuts on the plane coming back home.
I agree that they shouldnt have raised... they keep raising and yes they are losing 1.50 each customer they lose but not all customers only used to order just 1 sandwich... many would order enough for the whole family AND fries, oh and drinks... In my case that would have been 35.00 for a family every time we went... Instead... we are now going across the street to McD and getting the same amount of food for 18.00... Not even joking... So before you say it dont add up, they lose 70 per week from our family most weeks... and we arent the only ones... Adds up quick with everyone boycotting the hikes...
FORWARD LOOKING STATEMENT BY BKC "These forward-looking statements are not guarantees of future performance and involve a number of risks and uncertainties. These forward-looking statements include statements about our expectations and beliefs regarding our ability to enhance our menu" WTF ? A 4.51 whooper is an enhancement ? I say give them another quarter to bite the dust :)
Burger King (BKC) was downgraded to sell from buy at Deutsche Bank and to neutral from overweight at Piper Jaffray. The company is being acquired by 3G Capital for $24 per share in cash. LOL !
BKC VS S&P 500 (SPY)
23 dollar value and two star rating LMAO - Bankruptcy comming :)
BTW you mentioned BKC stock? lol, look up their index, it has no reported value. Now that's funny
Hennesy's bar burgers are far superior to a whooper
I just don't see how bad products stock can go up. If I had stock in BK, I would be selling it today right after overpaying. But yes I am a small business 200.000k a year and every penny counts.
Gas stayed in the same bracket in San Diego for te last quarter. Not nearly 40% up. I say protest BK and run them out of business. They make a choice to prey, they aren't important enough to stay in business.
The word of mouth is one of the strongest ways of marketing through referrals . I firmly believe BK is shooting itself in the foot if not in the head.
harassment/intimidation
This disabled senior visited the burger king, ordered a burger, proceeded to
Be seated but was distracted by snide, objectionable, sarcastic, derision threating
From one clerk. This was returned in kind but with no furor attached and no
Physical provocation other than by implicaiton. From the continued vituperation
And condecsion this disabled senior suffered ailments from stomach ache, mental
Disorientation and a virtual " heart attack ". To add insult to injury on a return
Visit the crew at this burger king they shut the door and declined any
Purchase, laughed at the ailing, as well as cursed too. After a complaint
And insurance cliam the nationwide stated " go to hell "! Claiming no
Injury no money.
terrible service
I've been wondering for years how can I file a complaint about this place. The service has been horrible for years. I live in the apartments right next to it and I no longer go there unless I'm starving without my car. There have been times where I've gone and received burgers without patties, super cold fries, the wrong meat, and cold burgers. They ALWAYS...
Read full review of Burger King and 19 commentsslow / bad service
Every time I come to this BK drive through im told to pull ahead and someone will bring me my order. I know they do this because their drive through is on a timer, in order for corporate to monitor service times and help improve drive through speed. What i dont get, is how can drive through speed can be improved if timers all have false information on them...
Read full review of Burger King and 2 commentsdrive thru order
When I ordered my food at the drive thru. And was served via the speaker system. When my order was complete a male voice said do you want that large or super size. But not knowing what size there is. I ordered large. What happend to reguler thats were you get ripped off. When I drove to the window to pay for my food I asked why they dont say regualar. The repley I got was. Thats what were told to do. Rip rip rip rip rip rip off. And it still has pot holes at the drive thru after three months. Plus the chips were very cold. A very poor servies
unprofessional management
Me and a friend were eating our lunch when the Manager brought the counter girl out to the dinning area and started to accuse her of theft right in front of the customers..We heard every wordShe should have taken her to the office or even play land no one was in there..The girl denied it and started to cry but all she said was oh yes you did take money out of the till..I worked retail if you are going to disapline a worker you DO NOT do this for the public to hear..Needless to say I will never ever eat there again...Very inconsiderate of the emplyee and to us and all that was sitting there...Julie Allen
The complaint has been investigated and resolved to the customer’s satisfaction.
Why would you expect professional behavior from someone that is not a professional? They are a Burger King manager...not an accountant, or dentist, or any other job that requires school.
counter person texting during lunch hour
During the busy lunch rush, I waited at the counter for my order (#18) while this woman texted. My food was done and in the staging area. I waited a total of five minutes while this lady texted and/or facebooked on her phone. She laughed and was pointing at the phone while showing others.
Another counter person asked her to do something and she said... "just go ahead and do it... " indicating that her job was simply not important to her.
Really, if you dont like your job, go find another. You shouldn't be texting at the counter.
I snapped a picture of her here:
The complaint has been investigated and resolved to the customer’s satisfaction.
I would have sent this complaint directly to Burger King, but they do NOT accept email complaints. There is no place on their website to send anything! Even corporate! So, I posted here. Shame, cause now its public.
This was horrible. As a business owner she would have been fired on the spot. People were waiting for their food that was already ready already!
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Supportprivacy@rbi.com100%Confidence score: 100%
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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my point of contention is simple flamebroiled? maybe but why do l always see a wrapped burger being thrown into a micro? l believe a flame is a flame a closed box is a micro. now the obvious bk employee above on a angry rant has sniffed too many bags of fries. if cust was wrong about terrible service and a bad toy they do offer other toys in case of double or toy already possessed see comment about four other toys given to a male child. however if you go screaming and ranting about an issue expect people to respond in same manner after all an employee is not an endentured servant, not saying thats what happened because l have seen cust service at an all time low and pissy people angry at the cust for the simple reason of walking through the door.