Burger King
Reviews and Complaints

The store manager for the burger kin gon ramblewood is absolutly out of his mind something needs to be done I have sat in there several times with my children and I hear him yelling at his employees infront of customers

My complaint is for the store located between Union and Platte. I'd ordered their cini-minis and their new blueberry mini biscuit. As soon as I got home, I opened the bag just to find out the food I was served were BURNT! If I wasn't 20 miles away, I would have turn around and return the products.
The store in Nevada and Cheyenne Blvd on the other hand, the problem was a loudmouth cook who couldn't keep it's mouth shut. From the time I was ordering my food, could hear from the background, until I left, after getting my order, I can still hear the cook BAD mouthing.
Is BK is so desperate to save money that they hired anyone from a ghetto? It seems BK is willing to sacrifice service over money. The store in Union and Platte had already history of complains regarding their service. BK never addresses this issue to them because they are so busy making money.

We went to go eat here on September 15 and before I ordered I had to use the restroom and noticed it we not very clean. in fact it had not been properly cleaned in some time. then we ordered and we went to set and noticed most of the tables had not been wiped off. They were not very busy they were playing in the back and having a good time and they need to be cleaning. this is the nastiest burger king I have ever been in in my life. I will not go there again.

I just had the worst experience I’ve ever had at a BK and I’ve eaten at BK since they first opened and in mores states then I can remember!

I went thru the drive thru at 9:50pm and started my order with a Bacon Cedar Ranch Tendercrisp sandwich meal. I asked for a medium with a Coke. From the drive thru speaker I hear a young lady (her name was Page)say, “that will be a 10 minute wait!” I said that was fine. I then ordered a kids chicken meal with a coke and ketchup, a double cheese burger with a coke icee, an ice cream cone and an A1 Steakhouse sandwich and again I hear “that will be a 10 minute wait!” Both times it seemed as if she was trying to discourage my choice of sandwiches.

I pulled up to the drive thru window, paid for my meals, got the icee the child’s coke and I had to ask for the ice cream. I was then asked to move up to wait for the rest of the order.

After waiting, a young lady brought the food to the car and I noticed there was no medium coke or French fries for the Tendercrisp meal. I looked and it wasn’t on the receipt so I told her even though it wasn’t on the receipt I had ordered it. I told her I would be happy to pay for the coke and fries but I needed them for my order. She took the receipt and headed in to the restaurant. At that time I noticed there was no ketchup in any of the bags so I had my son go in to the restaurant and get some.

The girl returned with the young lady, (Page)from the drive thru window and informed me that I could get fries but I would have to pay for the coke.

I started to get frustrated at this time so I told her to keep the fries but I want the coke. I backed up to the drive thru window and as she handed me the change from the Coke purchase I said, “it would be nice to go thru a drive thru and get the order right, just once.”

As she turned away she said “if you didn’t have such a big order this late there wouldn’t be a problem.”

I couldn’t believe my ears! I tapped on the window and said “excuse me?” she didn’t respond so I tapped harder and repeated myself. She opened the window and I asked her what she said and she didn’t answer.

I asked, “are you kidding me? Are you telling me that 3 sandwiches 1 kids meal, and an ice cream is too big an order for the drive thru?” I asked to see the manager.

After I explained to the manager what happened and about her smart remarks he said “I’m sorry you feel that way”. Again I was dumb founded! Now I’m being told that my feelings aren’t what he considers appropriate? I asked him if “my feelings” had anything to do with it! I told him that I don’t understand why this is too late to expect a meal at the drive thru and the young lady (Page) said “we have to make food fresh at this hour”. I asked “10:00pm is late? The drive thru is opened until 1:00pm at this store…”

I DON’T UNDERSTAND! WHERE DO YOU FIND THESE PEOPLE? DOES ANYONE GET TRAINED ON HOW TO HANDLE CUSTOMERS, INCLUDING MANAGERS, OR DO YOU FOCUS STRICTLY ON GETTING THE MONEY?

The store in question: Burger King #[protected] E. Market Street in Warren, Ohio

The girl at the drive thru, that made the “if you didn’t have such a big order…” comment: Page

The manager on duty: Chris

The store manager (I haven’t spoke to her yet): Linda

BTW… In my opinion, BK screwed up when they switched from Pepsi to Coke and now you sold out on chicken nuggets. The chicken nuggets taste like the crap they sell at McDonasty. When are you putting up the golden arches?

while dining at mentioned BK restaurant 7/3/2011 2:30pm. There was a elderly woman injured while trying to exit establishment. She walked into plateglass in error, seemingly injuring her hand and spilling her cold drink . She seemed to be of oriental decent and sspoke poor english. Employees did not proptly see to her situation. All lady wanted was some sort of form saying what happened. Emplyees rediculed her and had customer that where FRIENDS to one of employees fill out report. Employee was riduling her and laughing at her. IT was handled very poorly. My daughter had to put a wet floor sign up cause spilled drink was still on floor at time we left going on approx a hour later. and elderly woman that was hurt was still trying to resolve a report. its a good thing you have no camera posted on your window I can see why..

Dear Sir / Mam,
My name is Firas Omar. I visited Burger King, Earls Court branch in London on the 26th of June 2011. on the premises we chose - Unfortunately- to dine in that place for its reputation around the world. i asked to have The Angus meal because i know it dosent come with bacon at all. the reason is that my my diet dosent allow my to consume bacon( proudly im Muslim). more on that, i asked the manager on that shift if it has any bacon on it and she replayed that such sandwich dosent come with bacon at al. based on such confirmation i made my choice to have some. when i was asking the manager about the bacon, one of the staff was listening and laughing. she asked him why you are laughing he said nothing.

i had the feeling that this guy was laughing on me but i rather not to through an argument of such person. afterwards, i received my meal and i re-asked again about the bacon and they had taken the sandwich immediately from me and replaced it with another one! they told me that there was bacon on that one ! so i waiting again for another sandwich and i got mine finally.
while i was eating, i tasted something not usually, i opened the sandwich and i found bacon in it. i came back to the counter and the same guy that laughed at me was waiting for me. i told him that i need to speak to the manager and he refused at the beginning. i finally reached the manager asking her why there is bacon in my food. she replayed with a sentence saying " you don't understand" first of all they placed bacon on purpose in my food and secondly she is insulting me.
from my end, I'll start a campaign in my area warning all the people around me of going to such place. they basically dose not respect people with different faiths which in it's turn again everything in the great United Kingdom. in other word, Burger King is the most racist place in the UK.

Regards,

Firas Omar
Block A, Flat 9, room 3
Isambard Complex
Station Road
Uxbridge
London
UB8 3FG

I took the drive-thru to get my grand son a kids meal on Friday afternoon after school. (March 25) While waiting at the window for my food, I turned my head forward to see a black Navigator parked slightly ahead of me. A worker from inside the restaurant came out and delivered food to the people in the Navigator. Then the driver of the Navigator handed the BK worker a small dog. The worker handled the dog for a minute then pass it back to the driver. The employee/worker then hurriedly came back inside the restaurant and began to put more food in a bag and returned to deliver it to the Navigator again. I watched him both times when he returned to the inside of the restaurant (walking very hastily) ... walk directly back to the food prep area and continued on to put 'MY' order in a bag. I was outraged and asked the window attendant what was the number for customer complaint ...he said it was on my receipt. I left the store than later threw out the food because I didn't want to cause a scene about how disgusting it is for some one not to wash their hands after handling a dog that way, especially while handling food. What are the teaching employees of the Burger King in Benbrook Texas ... there is only one in this location. Guess I'll have to scratch this location off my list unless I receive some kind of acceptable response, otherwise I can go to an out of the way BK when I want to order food.

I have saved my receipt from my visit if you need that info.

We eat at burger king several times a week, especially since bk rolled out the stackers. They are wondeful! I like the flavor but I really like that they don't have mustard, ketchup or pickles. Employees, not just in alabama, have no pride and do not want to follow the 'have it your way' slogan. It's not just bk, but lately, I have never met such downright rude employees. Glad bk is updating the restaurants, but training and manners go a long way. People will not return to a bk where they are treated so shabbily. I understand that today's employees are not the bet; however, bk needs to try harder. Great food, flame-broiled flavor not quite there like before, but great, non-greasy food. Love the stackers and icees!

We went to Burger King and placed our order inside to the Manager, Adil, he was extremely rude whilst talking the order and he was very rude and ignorant.
He was giving us problems while we were inside trying to refill out drinks. He was saying we are not aloud to refill and we have to pay extra. Whereas, all refills are free once you pay for the cup. We were willing to pay him even to refill and thats when he started shouting and giving a major attitude.
This was very upsetting and embarrassing. We suggest that you guys get better managers at your corporate stores.
Thanks

On Thursday night, May 4, 2011, I went to the Burger King on Inman Avenue, Edison, NJ to order some food. The drive-thru worker's words were very difficult to understand because of the static radiating from her mike. I had asked if the diet coke could have flavor because the last time I had been there it was flat with no taste. Upon reaching the take-out window, a very rude and ill-mannered teenage girl greeted me. Mind you, I had an eight-year old in the backseat of my car, who could hear everything. She asked if I wanted catsup and ? I said, "No, salt." She turned her back to the window and said, "Do you have an attitude problem?" I asked if she was speaking to me and very fresh said, "Yes." I asked to speak to the manager and a teenage boy came to the window. I asked if he was the manager and his answer was no. While this is going go, the window person was ranting and raving having to work. The manager came to the window and I told her my story. All the while, the worker is making comments, which ended with her calling me a ###ing ###. I brought this to the manager's attention and the manager informed me that the worker was speaking to her.

My friend and I were having an early dinner (about 4:PM) Thurs, Apr. 28, and used coupons to order. When we received our whoppers they were cold and the bread was stale. We returned them and I heard the manager ask if it was out of date. We received new burgers. They were hot but the bread was still stale. The sandwiches were dry and, for whatever reason the bread was crumbly dry, there was not very much veg., the meat left at least a 1/2 to a 1/3 space from meat to edge of bread and very little sauce. I am 62 and this is the first time that sandwich was so bad. I'm sorry your standards have become so poor.

sincerely,

Windflower

I have enjoyed your chicken nuggets since i was a child... they have made a few changes over the years, but were always tasty. There is new advertisment that the chicken tenders are new, that got me in, and they were HORRIBLE you've ruined them, not to mention i had the worst spicy chicken sandwich, slathered in mayo i couldn't even eat it. I WILL NOT BE BACK. you have lost a life long customer. I may only visit your restuarant every couple weeks, but not any more... I WAS TRUELY DISAPPOINTED!

OK, I saw something on my facebook page. I takled to the person who posted it and she confirmed the statement made. I tried to contact Burger king to let them know this was happening but their sight makes it impossible to figure out how to contact them with a complaint or concern.
This is what was posted. "so today the boss says that when she leaves she is going to fire everyone and hire all new people who have to be trained as her vengeance on the corporation. I wonder if she was being honest. Guess I need to be looking a lot harder than I already am just in case. This woman rarely makes idle threats."
But Burger King does not seam to care if they make it so hard to ask them about this.

On 4/17/11 I stopped at the portland burger king. I ordered a soda, fries, fish sandwich and chicken nuggets, received the order and decided to eat it in my truck. When I opened the nuggets I found one had the end bitten off with obvious teeth marks on it. Setting it aside I then went to eat the fish sandwich and found a corner of that bitten off.In I went to the manager who was upset, refunded my money and personally made me a new meal. As there was only a couple of people working there, i'm sure he knew who did it. Apoligized and said he was just filling in as this wasn't his normal store. Next day I was sick.. To boot!

After a brilliant weeks holiday in Egypt, My wife and I decided to eat at Burger king airport, whilst waiting for our return flight. My wife and I were waiting to be served and a Man from behind the counter, constantly clucked and wolf whistled towards my wife while calling out "sexy woman" and "my woman", the man's name on his tag was Ahmad. My wife and I were appaled by this and my wife was made to feel like a piece of meat.
Please can you advise me on any thing I can do.

I visited the burger king branch in the tower centre in ballymena where I ordered a double Angus meal, whilst eating I noticed blue mould on the burger half way through my meal, I took the burger back as the person who served me just looked at me' without a care in the world! Is there any where else I can push this complaint to?The cleaner on the floor also witnessed this as I showed her as proof of the blue mould also you should see myself returning the product back on CCTV.