Burger King
Reviews and Complaints

I go to burger king quite often, because you serve lunch during breakfast. I was at the burger king on robbins road grand haven mi. And I ordered a chicken tender crisp meal. (7.00 almost) the chicken patty was so greasy that when I bit into it grease was running down my chin. I brought the chicken patty up to the counter after only taking one bit from it and showed the clerk jolein her name started with a j. She asked me what I wanted her to do about it.

I then turned to five other customers in line and asked them if they would eat it and they agreed that was pretty greasy. I then asked her for the complaint number. She pretty much told me she was going to do nothing. She offered me a bun. My whole sandwhich was covered in grease. It squirted on my face. She gave me the district managers number trica is her name. I called her and told her the situation and she said she was on lunch and she would call me back after she talked to your employee.

Which she never did and this is quite upsetting for your employee to be so unperfessional. I’ve at here many times with no complaints and for someone to just blow me off like both of your emploees did is quite upsetting, like I don’t want to eat there just to avoid this kind of bad service.

I love going to my local Burger King in Springfield, IL almost every day I get 2 BK muffins before we go to job site. The other day I stopped in to get my muffins and friendly and helpful staff I love these guys. Got my order went to other side of county to job site to have my muffins. What no Egg on first one, could be mistake the opened second one no Egg either. Sorry I do not want something different. I will not be back, I know sort of small change but from now on, I will be driving down street little further to McDonalds and get 2 breakfast burrito’s same price, but at least I get some scrambled eggs.

I have visited the BK in Orange, CT several times over the last few years. EVERY TIME, there is a problem with my order. I have not gotten what I have ordered three times in the last 6 months. I notice that the drive thru crew is more interested in socializing with each other than getting the orders right. Last night I ordered two crispy sandwiches. They gave two spicy sandwiches. I only went there because they were centrally located to where I was going and I will NEVER spend money in that particular store again. As it turned out, the pregnant person I bought the sandwiches for could not eat them because they were spicy.

Please retrain your people to “care” about the customer. I don’t want miracles, just courtesy AND THE CORRECT FOOD. I just thought the great staff at the local BK would like to know why I will not be in store for my daily order they really are great people.

I came threw burger king drive threw on 11/8/11 at 11:40 last night and the manger name was tiffany was very rude she was cussin at me and yelling she do not need to be a manger there something needs to be done about dis she was saying my friend owe her sister some money and if he did owe her sister money that wuz the wrong time to ask for it not on burger king time I ask for the number to speak to her boss but she did not give it to me please take care of dis problem or I want be coming there anymore it was burger king in danville va store 2093.

Also, I was at the Bentleyville, Pa location last night and I’m amazed that place is open. The food is always cold( my burger was 85 degrees, yes i carry a thermometer-im a dietary manager)and they are over priced for the “crap” you get. I threw 2 combo meals in the garbage and went across the street to McDonalds and received hot fresh food. The girl at BK handed the sodas to me with no lids or straws and thought that was ok. I’ve been inside and their fountain is nasty ( I wouldn’t let my dog drink from it). Disgusting place, we will never go to that location again.

I am on the road a lot during the week and quite often use fast food restaurants for lunch. I have noticed that there is an increasing number of Burger King restaurants in the Holland, Zeeland, MI area that are getting slower and slower with their service. It appears that one person is handling the front counter and the drive up window. I can get through the drive through line at a McDonalds much quicker than at Burger King. I prefer the Burger King fish sandwich over McDonalds but cannot afford the long wait at Burger King. I also like vanilla shakes. The vanilla shakes at Burger King taste like frozen Cool Whip. It is not ice cream by any stretch of the imagination.

Starting to think Burger King may be getting in financial trouble and cutting back on staff and quality food to lower costs.

I stopped in burger King in Harlan, Iowa and their pop machinge has been broke for over a year. And today we were going to get diet pop and they were out and wouldn't get any in until Friday this was wednesday. When I went and complained about it they said they were sorry and wouldn't get any in until Friday. For health reasons I can't drink anything but diet pop. It would have been nice if there was a note on the register noting no diet pop. Also there was fried potatoes all over the floor in the kitchen like they must had a food fight prior. The garbage can were all running over and there wasn't a line of people but they were just standing around and then went and wipe a couple of tables off.

Something needs to be done before someone gets sick.

It is June 18, 2011. Around 6 pm, my husband and I decided to have Burger King in Holmen Wisconsin. Upon pulling up to, the drive thru a male started to take our order. As my husband was trying to order#4, whopper jar. Value meal, with no pickle or onions this male, Cal something, interrupted my husband while still in the process of ordering. Cal very rudely stated small, medium, or large and what do you want to drink. My husband nicely asked him to please let him finish his order. Cal became even ruder with his tone of voice and told my husband that he did not interrupt. My husband told him to cancel the order.

As we drove by the window, one person gave us the middle finger. Upon this action, we drove around the building to get the person’s name, Cal something, and the manager's number. I entered to building to find the crew laughing it up until they noticed me standing there. I asked him to write down his name and the general manager’s name. He was even ruder upon this request and ran to the back of the kitchen, retrieved the phone, and made a few phone calls before coming back out. As he is on the phone leaving a message for the general manager, Jesse Hess. He refused to write his own information down. We have tried calling Jesse several times and he has refused to return our calls. We have had a previous encounter with this store but put it off to being a busy time of the day. Today, however the establishment was completely empty of customers, also no one was behind us or before us in the drive thru. He had no reason to be so rude and unprofessional.

As I was leaving the store I told him he would be hearing from us and he stated that "i highly doubt It." As a manager myself, this behavior would not be tolerated in any manner. Customer service is the key to any company, without it, you have no customers and no business.

I entered the drive through at Burger King located at 17524 Meridian East, Puyallup, WA. I was asked to wait before giving my order. I waited for three minutes. I gave my order and I was advised to move forward for payment. I paid for my order and I was given my two drinks and asked to park in front of the business for my order. I waited in my vehicle for approximately ten minutes. I went into the business and stood by the counter. I saw one male at the drive-up window and one female at the front counter filling orders, taking walk-in orders and carrying orders out to customers to waiting in their vehicles (3).The female working the counter appeared to be in training. In the restaurant there were customers at three tables for an estimated eight bodies. Only one of the tables had been servied food. There was a couple waiting inside the restaurant for a take out order.

I was in the restaurant for approximately twenty minutes when the female at the counter as me the nature of my order for the second time. I answered her (I order two chicken sandwiches, one order of french fries and onion rings). Only then did she start filling my order. Upon receiving my order I was advised that there was no ketsup or mustard. I went out to my vehicle with the order and my wife told me that the order was WRONG! It appears the management did not have enough employees to properly operate the business to fill the orders of the customers in a timely manner.

While I was there there was a total of eight orders and I waited thirty plus minutes to receive my order. Nor did the management stock the business properly to run the business. All I received when I was given my order was, "sorry you had to wait." I heard the female working the counter say that no less than six times while I was waiting for my order.

i visited burger king in union street Swansea whilst Christmas shopping with my 5 year old niece. she was absolutely starving, very cold and bursting for the loo. before ordering food i asked if she could go to the toilet, we were told no you need to order first. as far as I'm aware its not illegal to use the toilet in a food restaurant where you intend to eat. i asked if i order the food, use the loo then pop back to collect our food would that be OK. again we were told no we had to wait for our meal, leave it at a table and use the unique code for the toilet door which was on the receipt. i was absolutely appalled and disgusted as by now my niece had almost wet herself and being only 5 cannot wait. i ordered the food, paid, took it to my table then took her to the loo. I'm so disgusted by this i will never return to any burger king ever again. i understand they do not want the toilets open to the general public, but for god sake i was willing to pay for our meals, and collect them after the loo, where is the harm in this.

I have been taking my daughter to Burger as a special treat to get Strawberry milk shakes for the past 12 years. She is allergic to a lot of foods, but since you used syrup instead of real strawberries she is OK. I took her today, 12/27/11. I ordered 2 strawberry milk shakes. When she set them on the counter with chunks of strawberry in the plastic/see threw cup, Nicely, I asked her if I could get my money back because my daughter could not have it with real strawberry. She got the on duty manager and he told me "NO", that this is what I ordered so there was no refund. As I walked out I threw them in the trash untouched. I paid $7.00 for trash. This is not right. If I would have know you changed the recipe, I would have bothered. Plus most little kids don't like chunks of fruit in milk shakes...

I just went to Burger King and waited at the drive thru speaker for about 15 minutes behind two cars, who were also waiting. There was one car sitting at the actual window waiting on food. I was looking for a way to exit when the cars started to move forward. I reached the ordering speaker, stated my order and pulled forward. I reached the window where I was to pay for my food and they had over charged me I felt. My store number was 15180 and my check number was 1594 at 8:58, 20Dec11.

I will not go into the money details, because it was fixed, but my problem was the food. My sandwich was so greasy that it was a big dough ball, dripping with grease or moisture or something so bad that I did not eat it. My hashbrowns were soggy and my “value drink” was half full. My solution, I drove to McDonalds and bought a new breakfast. You all should seriously take a look at this Burger King. It is on a military installation feeding our troops and their families.

Shouldn’t the food quality be decent? Lunch is better than the breakfast, but the breakfast service and food is the worst in the area.

This morning on the way to work I stopped at the McLearn Square Burger King in Herndon, VA to get my usual Breakfast Bowl and coffee. I went inside because it usually takes too long to go through the drive-through. After waiting several minutes inside for someone to take my order (not unusual for this store) I asked for a Breakfast Bowl and coffee. I was curtly informed that “We don’t have that any more.” I then suggested that someone take down the huge poster in the window advertising the Breakfast Bowl and then informed them that I was going to go to McDonalds.

I don’t know if BK is not making enough profit on the Breakfast Bowl or if you guys are just trying to drive customers to McD’s. Why don’t you try taking some Marketing classes at McDonald University. I am sending a copy of this complaint to my son and asking him to post it on his facebook and tell all of his friends and I plan to do the same here at my huge Federal Government office. “Long live the Hamburgler”.

This is pretty much the only Burger King in the area, so it’s not like we can go to a different one! The employees have been absolutely horrible, and unfriendly at this location. They barely even say anything to the customer! You are suppose to order your food, they tell you how much, then when you pull up to the window, they stare at you and you’re expected to hand them the money. Majority of the time, you have to pull to the side because your orders not ready!

Really? This is suppose to be fast food, I shouldn’t wait more than ten minutes for my order! Especially when it’s ONE meal! The food is awful as well! The fries have been undercooked (not heated thoroughly) the chicken sandwich made me sick, since it was 90% breading 10% chicken, it was DISGUSTING! Shame on Burger King!

I was double charged on my debit card by the manager of the casa view shopping center mcdonald's in dallas that I used to buy breakfast from several times per week. The amount of the overcharge was 8.53. Unfortunately, I didn't save my receipt. I still appealed
To mcd's website to compalin about it. They told me, "no receipt, no refund." they would not even consider looking at my bank statement that showed the double billing, and also the factual evidence that I used to buy breakfast there several times per week. Based on other complaints i've read about mcd's that are similar to mine with regards to double billing credit/debit card transactions, I believe that they are intentionally ripping people off! Think about it, - how often do you save your fast food receipts in an effort to make sure you're not double billed? I won't go back, but mcdonalds doesn't give a sh* anyway, so I guess i'll have to go about getting my $8.53 like this. Robert in dallasi was double charged on my debit card by the manager of the casa view shopping center mcdonald's in dallas that I used to buy breakfast from several times per week. The amount of the overcharge was 8.53. Unfortunately, I didn't save my receipt. I still appealed
To burger king's website to compalin about it. They told me, "no receipt, no refund." they would not even consider looking at my bank statement that showed the double billing, and also the factual evidence that I used to buy breakfast there several times per week. Based on other complaints i've read about burger king that are similar to mine with regards to double billing credit/debit card transactions, I believe that they are intentionally ripping people off! Think about it, - how often do you save your fast food receipts in an effort to make sure you're not double billed? I won't go back, but burger king doesn't give a # anyway, so I guess i'll have to go about getting my $8.53 like this. Robert in dallas

Yes every since December 2009 my manager has been trying to get rid of me cause she found out I'm mixed with black when she found out she said and I quote I feel so sorry for you she's been trying to get me to quit by dropping my schedule from 37 hours a week to 10 hrs a week some times she wouldn't even schedule me I've truer hanging in there trying to prove how good a worker I am but didn't work ok she's written me up for my drawer being short a couple of times I was even suspended but I should not held accountable for the fact that there suppose to count my drawer in front of me and they would refuse to and that's the law but a couple times my drawer came up short was when the manager said go head and go home I'll count your drawer at the end of the night I refused and he threaten to write me up for insubordanation so I left but when I told my distric manager about it she refused to check the camras this last time I came out short the manager had my write up written before she counted my drawer and when I tried to watch her count my drawer she shut and locked the office door then came out saying my drawer was twenty bucks short she said I can quit or get fired I didn't want to be fired so I quit but there's a lot of wrong that was and still is going on this last time I was short when she gave me the choice to quit or be fired was on 6/4/10 but I think I should have been held responsable and all of the manager smoke pot on the job and that should not go unpunished. I know It descrimination the was not happening until my boss found out I'm mixed she wouldn't even investigate all that went on but I have a lot of people who will witness for me somthing needs to be done seriously.

I went to Burger King #4431 located at 1555 Montgomery Hwy, Birmingham, AL 35216 on [protected] and ordered a Whopper, Large Fry and Large Drink at the Drive Thru. Once I drove back to work I started eating my meal and I noticed that the Whopper seemed unusually small. I then noticed that I was given a Whopper Jr instead of what I ordered.

I called the store later that day no one would answer the phone. I had waited to call because I didn’t want to interfere with their lunch rush.

I returned to the restaurant on 11-10-2011 and asked to speak with the manager. I showed the manager what had happened and told her that I wanted them to give me the correct order.

I was told that since I had ate the food that they would not replace it. The Manager told me that it was Burger King Policy not to replace food that had been eaten. She told me that I should have called them to let them know what had happened. I showed her my cell phone where I had called the restaurant at 4:26 the day before.

After arguing with her she finally told me that she would give me a Whopper and a small fry and small drink. I told her that was NOT my original order and that it is standard procedure to make the original order correctly (I have worked in fast food before).

NOTE: The correct procedure that Burger King should have used was by first saying the following "I apologize for the incorrect order and the inconvenience it has caused you. Let us make it up to you by making you the correct order"

I then called the Burger King Complaint line and had to hold on it for 15 minutes before I got a representative. The representative took my complaint, apologized, and told me that it would be forwarded to the district office.

I have wasted time, money, and gas trying to get this resolved. Now I am so furious that I am not planning on ever going back to them again and I am going to tell everyone I know about the experience. This includes postings on Facebook, Twitter, and any consumer complaint board I can find.

Burger King spends millions on advertising and building its brand and reputation. It is amazing that they care so little about protecting their reputation that they wouldn’t spend as little as $7 to do the right thing. For every one customer that complains there is at least 20 more that never do but instead they just take their business elsewhere. If Burger King is happy losing customers then continue doing what you are doing. If you want to keep customers loyal then please train your managers on how to handle this type of situation without resorting to arguing with the customer. Remember that Rule #1 is that the customer is always right.

I am asking all consumers that the next time that you are going to Burger King that instead you should go to one of their competitors instead.

I had purchased 3 $1 booklets containing free coupons (no purchase necessary to redeem coupon) valid Oct thru 12/31/11. Yesterday 10/15/11 went to drive up with 2 other people in car and placed order for 4 burgers (would be paying for them) and 3 free fries (would use coupons for them). Was told I could only use 1 coupon, I told him again there were 3 people in the car, he said it didn't matter I could only get 1 item. I said we would get them if we came in so why not at the drive up, he said "then come in" I told him I was handi-capped" which I am I use 2 canes. he said he could only give 1 item at the drive up. I told him to cancel my order I would be contacting their corporate office to complain. I then went to Wendys. I was going to send Burger Kings Corporate office an email but per their website it looks like I can only call in my complaints and that has to be done Mon-Friday (and other disapointment).. So I will call them Monday.. I'm so PO'ed that I don't plan on going to BK again, there are plenty of competitive Fast Food places around here... I also plan on telling everyone I know about my experience... Very bad business practice.. It should not matter if I'm in a Car or inside the same rules should apply...

About 10pm, I went through the drive thru at the Talladega Burger King and encountered the cashier, named Angela. Angela seemed to be attracted to me, or my car, and she proceeded to shamelessly flirt with me, and my friend while we were waiting for our food. My friend and myself are married to a couple of wonderful ladies, which we told her, but she was relentless and continued to shamelessly throw herself at me, or us. She said the wife would not have to know, it would be our secret.

If this was a full service restraunt, and we were eating in, I would almost understand a little flirting in order to get a bigger tip, but this is a drive thru. If my wife should hear of this, there would be no way we would eat there again, as it is, I plan to go elsewhere for my burgers.

I would think there is some form of protocol cashiers follow, and I am positive that her actions, and words were over the top. If I was in need of sex talk, I guess I would call a 900 phone line, but I am not in need in such talk. I did not enjoy this experience, and will not return to that drive thru. If Angela wants or needs to prostitute herself out for sexual fulfillment, she might want to try a street corner, not a Burger King drive thru.

I went into burger king at aldgate to purchase some food and use their restroom. Howevern I was told I could not use the ladies toilet. I had to use the disabled toilet next to kitchen. The condition the toilet was in was appaling, children in third world countries have better sanitation. The toilet itself was cover in excretment and it was all over the toliet seat and as well as urinem the toliet smelt awful and it looked as if hadn't been cleaned in a long time. There was no toilet paper and no running water. I can't believe a company as big as burger king can not uphold satisfactory standards. I can't believe the staff are oblivious to this dirtyness and can't smell it in the kitchen.