Burger King
Reviews and Complaints

Me and my friends went at 11pm to Burger king - old Souk Salmiya (Salmiya centre) branch for the free promotion they had on 25th Feb 2014 . Upon requesting for the free juice that was on promotion- one of the staff said their machine stopped working 15 mins back and she also mentioned that they ran out off the items required to make the juice. which was very strange because she kept changing her answers! Seeing the arrogance and ignorance of the staffs - we said we wanted to see the manager.
the manager ironically said the machine stopped working 2 hours back (we went at 11pm) which totally contradicted the earlier answer we got from another staff. clearly the MANAGER had no clue what was happening! and instead of compensating by giving something instead of the juice. he said they couldn't offer anything. it is by far the WORST CUSTOMER SERVICE, if customer is the priority..why aren't we treated so? cost control and lack of service? well clearly if it was cost control, they shouldn't have offered a promotion in the first place. PLEASE LEARN TO KEEP UP TO PROMISES! i am not upset cause i didn't get a free juice...i am shocked at the IGNORANCE, arrogance of the entire team there..especially the manager!

you can't really blame them, its more likely the programmers fault for not programming the time properly on the ice cream when the store closes

my sons and I went to eat lunch at burger king about 3 miles from our house. we eat there alot. on several occasions, when we would use cupons the manager would complain about it to other employees. and always complained about my son needing 4 or 5 packs of ranch dressing. he would tell us it would be forty cents which is fine but he would make remarks to other employees about it. i never said any thing other than thats fine i don`t mind paying for them. never have to pay for them at other burger kings. but today when we ordered our food i went ahead and ordered 4 packs of ranch dressing. he did not charge me for them. but when i handed him my money he kindda got mad because i paid with a 100 dollar bill and he had to go get change from drive thru. i never thought much about it so we got our food and went and sat down. i always pour my fries on my burger wraper and use the box to put my ketsup in because i like to dip my sandwich in it . while i was trying to get the ketsup to come out of the pump i heard the manager say pretty loud DAMN. i turn around and he was looking at me real mean. he stared at me while talking to another employee about me and pointing at me. when i got to my seat at the back of the store he was still looking at me. so i put down the ketsup and walked up front and asked him what the problem was and he said nothing so i asked why he cussed. he said i got to much ketsup and that i needed to use the little cups. but when i tried to explain why i didn`t use them he just kept on running his mouth, so i told him i would not come back to eat there again he said good he would save alot on ketsup. i do eat alot of ketsup but it is always around 10 to 12 packs. the fry box was not full. if you turn it angled up on its back it is filled to the holes in the sides. i really hate to not go back there to eat but as long as he is there me my family or friends will not go back we are tired of him being so hatful to us all the other people have always been nice he used to be until about a year or so ago. i plan on letting every one i know about his attitude. thank you for your time, charles kennedy

MY 2 CHILDREN WENT THRU THE DRIVE THRU AND ORDERED OUR DINNER ON NOV 22, 2010. WHEN THEY GOT HOME WE ONLY HAD 4 DOUBLE CHESSEBURGERS AND 2 FRIES. IT WAS 15.45. I WENT WIYH THEM INSIDE TO SHOW THAT THEY DID NOT GIVE THE ORDER RIGHT. THE MANAGER STARTED YELLING AT US AND SAYING THAT SHE DIDNT UNDERSTAND MY DAUGHTER (17 YRS OLD AND IS 7 MONTH PREGNATE) THE MANAGER EMBARRESED US AND THE REST OF THE PEOPLE IN THE RESTRAUNT. SHE DID FULL FILL THE ORDER BUT THE YELLING AND THE LOOKS WAS SO TERRIABLE.

The manager Heather was rude. When I was leaving the resturant, she was outside smoking weed with a co-worker. I dont know the number to call to complain.

Well i would be quite annoyed of you too if you came in all the time and used all our ketchup.. Ever thinking of bringing your own ketchup ? :P

something doesn't seem right here. Any manager caught yelling at customers (unless in retaliation to abuse) usually doesn't last very long in the business.

Why is the fact that your daughter is 17 and pregnant relevant to the complaint? I don't understand why that is even mentioned in the first place!

You should have asked nicely, anyway using caps is a bad manner on the internet its the same as yelling

I currently work at a Burger King in the U.P. and let me say that it has to be the most horrible job anyone can have. The store general manager is immature, cruel and unfair. She treats her employees like crap and talks about everyone behind their back. I have worked there since april 2008 and have only called in three times no being able to work. One time it was because my son was really sick and I didn't even get to stay home with him..i had to go in. The most recent time i called in (over two hours early) and said i couldnt work my two hour morning shift, i was hollered at, ridiculed and wrote up. If the jobs in my town weren't so scarce I would quit TODAY! Think twice before applying at a burger king.

If you get treated like that its becuase you are uneducated! Fight back the correct way and stand your ground. I worked for a Burger King during HS for a few years and it was just a whine piss and moan game with everyone there. Get the hell out of there and work for a bank or something else!

I was at the Mt Hermon rd Burger king. I asked three times for my order to be king sized and must have repeated my order 5 times. When I got to the window they asked what my order was I told them. Number 1 they didnot have it king sized and wanted me to pay the difference when I told them I had asked a few times for it to be king sized. I asked for no iced in my coke. They repeated that but still had ice in my coke. They need people that can get orders right at the window. I also was waiting for about 10 minutes for all of this to transpire. I should have still recieved my order king size. It was not my fault that they get things screwed up. I will not be going back any time soon that is for sure. My friends will be made aware of this episode.

The employee at Buger King at 6190 Michigan Ave. Ypsilanti, MI. 78197/ Female, caucasian, black hair, 5.5 tall in her 20's. This employee refused to accept a coupon that the company is offering. But, the problem was the way that she talked to me. She raised her voice. She talked in a rude way. I was never been treated this way. Also, she was whispeering with another employee afroamerican male. she kept saying laughing, "Have a good day", several time after I told her that I will send a report to the company. For sure I will go not be back this restaurant. I will talk to my friends and relatives this ugly experience that I had there. No longer a Customer.
Sunday, January 17, 11:45 AM

I lost the bet for dinner and off to Burger King I went. After ordering $27.44 in food in the drive thru, I get home to see that they forgot MY sandwich. My husband took the receipt and went to retrieve my sandwich after I called them and let them know we were coming to get it. When my husband returned home they were kind of enough to throw in a large fry for our inconvenience. That was nice. I opened my sandwich and it was wrong! I took it all the way back down to the store and they refunded my money for my SANDWICH. Now, I don't expect much nor did I get ignorant with anyone, I do however feel that after 2 trips down there that I should have gotten more than $3.xx for my time and inconvenience, as the manager told me that was all she could do for me. I never asked for any more than that. There are always going to be mistakes, but for those that keep going there should be a little more thrown in!

I went to your store located on Goldenrod and curry ford road in orlando florida, 32822. I went to the drive through, I did not recieve my bacon double cheese burger that came with my meal. My husband went inside with the bag and reciept to show them that they did not give it to us. the manager did not believe him and gave him a hard time. well, they gave him the burger but when I checked, it was a whopper Jr. so I went back inside again and showed it to them. the man had told me that is how it came, which was not! I went to walk out with the hamburger because he wanted to argue with me about it. as I walk away it fell out of my hand and all the workers, including the manager at the time started to laugh. They did not even fix my order or replaice it when they were wrong in the first place. I have been there before with the same manager and have had similar problems with my order. They are very un-professional and act like they are under the influence of drugs. I have worked in the food service field and know that what they did was absolutely un-called for! I will never eat at another burger King for these peoples actions and expect someone to take care of there lack of customer service. my email adress is richie_kristi@yahoo.com and my phone # is [protected]. I would like to speak to a corporate manager for this location. thankyou.

Saturday February 20th I took my son on our first father-son outing to the Motorama event in Harrisburg Pennsylvania. It was a fairly long trip for a 4 year old but he wasn’t totally melted down by the time we arrived at the Agricultural Center on North Cameron Street just off of US 81.

We parked in the Go-Kart parking lot just across the street and headed inside for a full day of looking at cars, watching bicycle demonstrations, as well as plenty of head to head racing in all sorts of different motorsport events. It was a long day for both of us and we wrapped it up around 7:15pm. After a little coaxing on my part we made it out of the building without too much complaining on his part. The moment we pulled out of the parking lot I heard what every parent of a toddler has heard moments after leaving anywhere. “I have to use the potty!” was the grumble in the back seat, and it couldn’t wait. Luckily for me as soon as I turned out onto North Cameron Street there was a Burger King just past the next stop light. Thank goodness.

I pulled in to the lot, unstrapped his car seat and we made it in before his bladder erupted. Our short pit stop seemed like the perfect time to sit down and have a bite to eat. I had hoped for something a bit better than fast food since we had already had “event” food for lunch but convenience won and we stayed.

The lobby was fairly crowded with other people filing out of the Arena across the street as well as some chatter from a boisterous man talking about his run in with a state trooper that day. After the man in front of me ordered four or five separate meals for his friends still stuck wherever he worked I made my order. The cashier was just about off of her shift and she made it clear that her ride would be rather upset if she couldn’t leave in “a few seconds.” She took my order, forgot to give me my cups, and before my son could decide which toy he wanted we had our order. We would have been in our seats from the counter but had to wait for the manager to get some large lids as there were none next to the soda machine.

My son’s new trick to eating is to have a race so he proceeded to scarf down his food all while telling me to slow down. He was done his fries and half way through his nuggets before I could even have a chance to catch up. It was almost a tie but I had a couple of fries left so he was the clear winner. After a few tries of the newest wind up toy I decided to head off to our hotel for the night. Wesley was tired, I was tired and it had been a long day.

I cleared our table, tossed our bags into the trash and headed out to the parking lot. It was nearly empty. The only cars there were a cab and a minivan with people sitting in it listening to music. My car was gone! Confused, I walked around the front of the restaurant just to be sure I wasn’t losing my mind. Wes was just as confused and was asking where our car was. I didn’t know. I looked on the light post and there was a sign that said all unauthorized cars would be towed to Hutch’s Towing at the owners expense. I was in the restaurant for less than a half an hour. At 8:17pm I called Hutch’s towing on a whim. We were standing outside next to the sign so I could get the phone number off of it. Sure enough they had my car.
Wes was standing next to me in tears. His stuffed dog ‘Bolt’ and both of our overnight bags were in a towing lot somewhere in Harrisburg. I went back inside to confront the manager about why my car had been towed. Steve, the on duty manager, informed me that they had a full lot with no customers earlier in the day and the General Manager had a contract with Hutch’s towing to remove the cars on the lot throughout the day. He told me that they normally announce to the lobby that they are towing out and if anyone is parked out there they should speak up. I had heard no announcement, no one asked me if I was parked on the lot, and yet my car was gone. The voice on the other end of the phone at Hutch’s said they towed out around 8:00pm. I told him I was in the store at that time. He then informed me that his drivers follow strict rules to announce in the lobbies, check the bathrooms and to see if anyone has a car parked before he tows out. If no one speaks up all the cars go. The time on my receipt showed 7:51pm. I was there. The manager said I should show the towing company the receipt and plead that it was towed in error. He, however, would not call and admit the mistake to the towing company. I asked him who could rectify the situation and he said to try back the following day and that he would leave a report for the next manager. Supposedly the General Manager wasn’t even there at the time of my incident, yet he was the one that placed the call to have cars towed and was the only one who could fix it when he was next at the location. He then gave me directions on where me and my 4 year old son could walk to get to the towing lot because it was “only” two blocks up the street.

According to Weather.com it was a balmy 30 degrees farenheit that night. Not exactly ideal conditions to send a man and his four year old son out in due to a mistake neither were responsible for. Steve told me that I would have to straighten it out with the towing company and if I didn’t like their answer that I should call the police. He maintained a compassionate tone but was less than helpful. All the while my son was next to me sobbing and the lobby was no doubt focused on our exchange. Before I left it was clear to me that I was not going to be reimbursed for their mistake.

On the walk to the towing company I tried to move as fast as I could to keep warm. If you’ve ever been on North Cameron Street you’ll know that it is a business section and not very well lit but it is a main route. Plenty of traffic, plenty of puddles from a recent snow, and plenty of patches of ice along the way. I spent the entire walk there on the phone pleading with the guy, who still remains nameless, at Hutch’s towing that it was towed in error and I had a receipt to prove I was in the lobby when his driver supposedly announced he was towing cars out. He adamantly stated over and over that his drivers follow strict rules and there is no way I was there. I entered the small office where he and his team of drivers stood and offered no option but for me to pay for my car to be released. My receipt meant nothing to them and he said I would have to take it up with Burger King as they called him to remove the cars. I gave him Steve’s name and asked that they called but he only said that I needed $135 and a valid drivers license. That was his only reply from then on out.

What is a father to do? Walk back to the store in 30 degree weather with a still sobbing toddler and try again to deal with a manager that has no power to do anything but refer me to a nameless General Manager or pay the fee, get my car and my possessions and try to regroup at the hotel. It was after 9pm at this point and my nerves were shot, my son was in no shape to even be in a towing office and we were too far from home to put up any kind of a fight. I paid the fee, hopped in my car, which still had my parking tab from the Go-Kart lot and drove off to the hotel.

My wife had heard of the situation and had called Steve to try and get more information while I retrieved the car and she was confident she would hear from him later in the night as he was on duty until 2am. We agreed that Wes and I should get some sleep and see what happens when Steve calls back with whatever information he could offer. He contacted my wife at 11:00pm with the customer satisfaction phone number and I decided I would try it out the following day.

My son and I attended the second day of the Motorama event and again parked in the Go-Kart lot. Oddly enough I drove past the same Burger King on the way in and there was a tow truck already there from Hutch’s towing. I wouldn’t be the last car towed out that’s for sure. Wesley and I had another fantastic day of watching racing, playing games, and making memories. He asked me several time through out the day why the man took my car and I could see that it was still on his mind and I answered him as best I could and tried to change the subject. I didn’t want him worried that we wouldn’t have a car when we left the show. After 6 hours of cars and racing we left to head home around 3:00pm. I decided to wait until I was home to call the store again as Wesley was asleep in the car before I could get out of the Go-Kart lot. Besides, I had the customer service line and it was Sunday. I doubted they would be open.

We were home around 5:00pm and I immediately pulled out my receipt, tow bill, and the phone number of customer satisfaction. Turns out Steve gave me the phone number off of the back of the receipt that directed me to a phone survey about my visit. Needless to say I was less than pleased but took the entire 11 minute survey and answered it honestly. I hope they get the score!

I then contacted the store again to express my dissatisfaction with the way I was treated and to talk to the general manager. Harvey was too busy to talk to me. I couldn’t get his direct attention as I restated my case. He told me that they do lot surveillance using camera’s and if my car was towed it was due to having been there for too long and that they had it on film I walked away from the car and not into their lobby. That was not the case and I asked that he look for himself. He was clearly operating the drive through window and not taking me seriously. His resolution was that Burger King doesn’t reimburse for parking illegally and that I should call back Tuesday February 23rd after 3:00pm and to “try” to talk to Bill. I had had enough.

I searched the internet for the corporate phone number and found that they were not open. I took Steve’s advice and contacted the Harrisburg police department and spoke with an officer there about my incident and was informed that it was a civil matter and that Burger King was liable since they initiated the tow. She assured me that I was not wrong and that if the store kept video surveillance that it would show I was in fact there. I took down her badge number and hope that I don’t need to contact them again. The moment the corporate office opened today, Monday February 22nd, I called and spoke with Wilmaria and opened a case with her. She listened to my plea and gave me a reference number only to inform me that I would have to wait three to five business days for the district manager to be contacted and for him to get back to me. I was sure to leave all of my contact information in hopes that John would call me back by Friday.

So here I sit, having spoken with 5 different people about Burger Kings mistake, and have no resolution after two days. My phone survey has netted me a free Whopper or Chicken Sandwich if I go back and purchase fries and a drink but even free food isn’t going to have me back in a Burger King any time soon. I’ve learned that even when the manager on duty admits fault there is nothing he can do to help a patron out. I’ve learned that anyone can call and set up towing even if they aren’t there to oversee the operation personally. I’ve learned that my son will follow me down a dark street in the cold and cry for several minutes even if I console him when a situation genuinely stresses him out. I’ve also learned that no matter how many people I call that a hopeless feeling won’t go away. I honestly don’t think this will be resolved. I am meeting resistance with everyone at the Burger King store and no real sense of accomplishment from the corporate office. I know I should be patient but my patients wore thin on Saturday night.

I only seek to have my money reimbursed to me for the cost of the towing and perhaps to have the cost of my meal refunded. I don’t think that a mere $144.94 is too much to ask of a franchise, a corporation, or anyone responsible for such a gross oversight as having a patrons car towed while they are inside paying for your products. The way that this has been handled to this point is beyond frustrating and speaks to the disregard the management staff has toward its guests when they are truly in need. This wasn’t a matter of cold fries or not enough pickles, a family trip was disrupted because of a managers decision to hire a company to blindly keep his lot clear. Me and my son were literally shown out the door into the cold with no recourse but to call back and hope to talk to the manager responsible in several day. Unacceptable.

I have gone to the Burger King at 35th & Grant in Gary Indiana several times. Every time I pull up at the drive thru, they make me pull forward to wait on my order no matter how small it is. They have also commented on my race several times. I am a Caucasian and most of their employees are African American. I have asked for a breakfast sandwich to be made a special way because I have servious ulcers. They always say they can't do that; however, I have seen them give others a special made sandwich. I thought Burger King advertisements say "Have it your Way." When I go to another Burger King that is further away from where I live, they make my order any way I want it, as long as it is within reason and serve to me with a smile. The lady at the drive thru on the early morning shift is very rude and I have complained about her service before; however, nothing is ever done about it because nothing has changed with her customer service. I used to go there every day, now I go to McDonalds accross the street because their customer service is much better. If you can solve this problem for me, I will be happy to return to this Burger King in the future. The employees there definately have a problem with my race and I don't appreciate that.

The last few times I have gone through BK drive through it has been a bad experience one way or another.1 other car in front of us and I waited 10 min at the speaker before anyone said"hello"or anything.Then to top it off our food was wrong and COLD.When I pulled up the the window the whole crew was laughing, having fun and on their phones.The customer service after lunch time sucks. 3 separate I have gone and have received the same experience. Yesterday I waited 15 min.again only one care in front of us.I'm tempted to apply for management to change how they run things there.The morning crew is exceptional . I have worked in Fast Food and Management, I believe no one is managing anything. There really is no excuse for bad customer service. Most people don't mind waiting as long as the are addressed in some way.

The fish was freezer burn

Today I went to the burger King on Joppa road in baltimore Maryland it was a terrible experience I went to the drive thru place my order went to the next Window the burger King employee ask me for a cigarette wow first time for everything so the employee working at the drive thru gave me my order over charge me for the two fish for five dollars then I drive off look in the bag french fries for ever order take it back excuse me sr I order one large fry and two large onion rings gave him back the bag of food he comes back with one large onion ring sr that's. Not what I ordered he slams. The window I park my truck go inside ask to speak to the manager the she says I'm sorry sr and gives me what I ask for but this place should be shut down ghetto no pride nasty ignorant people

You're such a kind man peter dear.

Guys this is all a scam to get free money the exact same thing just happened to happen at Wendy's

Wendys — fingernail in my sandwich!

First of all when you wrote the exact same review to Wendy's I believed you when you said someone was posing as your friend. However now I see that this is all a big scam. Where are you going to f"ind" the next "fingernail" in your pizza from Pizza Hut? My husband is in the military defending our country and it is a shame that people like you are ripping fast food chain's off with lies.

I hope you get money from both Burger King and Wendy's for this "unfortunate" incident.

Don't be fooled Iron Muffin doesn't wash anything.

Hahahaaa! Are you kidding me? I don't mean to be rude in the slightest but i've been an assistant manager at a BK here in NY, for 3yrs. They DO NOT care what condition thier employees are in! One of the other asst. mngrs in my store always has thursdays off bc she has chemo treatments on wednesday evenings. There have been numerous times when a shift needs to be covered and she has asked be come in on thursday, her day off. Obviousy less than 24hrs after a chemo treatment she is not well enough to do her job, they don't care "this is part of your job, come in or i'll replace you" is what she gets told. Another time my son was diagnosed with chicken pox, after being vaccinated 2yrs earlier. By state law he is not permitted into his daycare. I needed a doctor's note, and a letter from the school, in order to take time off without being fired. . . i would have thought they would NOT want an employee there, who has a child sick with a highly contagious viral infection, for health reasons. . . but apparently not. You really think they'll are if an employee has been throwing up? no way!

You may also WRITE your Burger King complaint:

Write a letter to Burger King outlining your complaint. Include identifying information within the letter, such as the restaurant identification number and date of the incident; provide details about the specific incident, explaining your complaint and how you would like it to be resolved. Send a copy of the receipt, not the original, if available.

Search to find the restaurant identification number through the store locator feature on the Burger King corporation website if it is unknown. Seal the original written or typed letter into an envelope, apply proper United States Postal Service postage.

Mail the complaint to:

Burger King Corporation

5505 Blue Lagoon Dr.
Miami, FL 3312

OR, file the complaint by PHONE:

Call the Burger King customer relations office at [protected].

Write down the identifying information of the customer relations specialist, such as her name or employee number which is offered at the beginning of the call. Take note of what is said and what solution is offered and make a record of it by writing down the information for personal verification.

If you are not satisfied with the person's response ask to speak with his supervisor.

Nobody asked you.

Maybe you should retire from eating that garbage 3 times a week. BK would lose your business, and you'd be a happier person because all those toxic chemicals will be out of your body. Win-win situation if you ask me.

Salt.

OP doesn't say how many customers were in the store. Trust me, when the place gets crowded it doesn't feel cold.

Lexo agrees.

The next Burger King complaint will be about how hot the restaurant was.

"Stopped reading here - Complaint was posted on a Friday." So the OP put a different day of the week down, BFD!. You just like nitpit everything don't you. Jeesh!

She gave you a funny book? LOL

Anyway, unless it was a handicap parking spot she did absolutely NOTHING wrong. How was she to know you are handicapped? And if your so handicapped dear, eating an unhealthy diet of fast fried food is not going to help any. So you really should be thanking this wonderful woman...she gave you a funny book and tried to stop you from becoming even more obese. LMAO

Whatever happened to the charbroiled flavor of the burgers at Burger King. I worked for the first burger king in Cincinnati, and in those days the whopper was 39 cents and the burger was 19 cents, and the cheeseburger was 24 cents. They all had a delicious and juicy charbroiled flavor and was tasty, the best burger I have ever tasted. I have been an avid fan of the Burger Kings since it came to Cincinnati and enjoyed working for Florence Schuller who was the owner. She prided herself in delivering a quality product and always jokingly called the whopper "super delicious" a meal on a bun. I would love to see Burger King return to the quality and taste it was known for and hope that this is done soon even if I have to pay more for the sandwich. Burger King, take this to heart.

I always use the wrapper to wrap half the sandwich while I eat.

Food is not good here, WiFi doesn't work reliably, cleanliness is pathetic, drive thru takes total precedence over dine-in, constant incorrect or poorly prepared orders. The list goes on and on.