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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

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C
7:11 pm EDT

Burger King Rude services

Im complaining about the extremely RUDE! Counter girls I usually go on Sundays around 5pm and they are always RUDE but today was the last time I go there they were Extremely RUDE (1) I go in say hi and nothing (2) try to pay with cash and No change AGAIN (3) they won't talk to you But they will have a ongoing conversation among themselves and in their Haitian language and laughing which personality because might be about us customers (4) several times was told that they don't have change And all the times they are out of condiments this place needs a new crew seriously! At lease at that time. At location 3796 s Congress ave FL 33461

Desired outcome: Reprimanded

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R
4:55 pm EDT
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Burger King Drive thru

I understand we are still recovering from covid.But hire employees that can read and understand a monitor in which the order is being processed. All of the beef patty sandwiches are prepared the same way no matter how you order it. I asked for a drink holder for my 3 large drinks and got a attitude Pay your staff more so that they care about their job instead of it being just income to pay for their addictions. it is upper management that is responsible for the outcome of all orders. I ordered a milk shake and I watched the manager beg the employee to make one for our order. Corp. management needs to get off of their office chairs and visit the locations more and observe whats paying them to set on their [censored] !

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B
2:23 pm EDT

Burger King Product

I would like to make a complaint about the store #3106 in Eureka Mo. 63025

this store is terrible i have been there 2 times since new management and the whopper i had the first time was so soaked in grease the bed was actually soggy this time , the fries were not even cooked still tasted frozen and the hamburger was so sloppy and soaked with mayo. this used to be my favorite fast food in the area but after paying $12.00 for a lunch that was so disappointing i could not even eat it. Please change management or plan to close this store . The company i work for has over 100 employees and none of us will go back to this Burger king . We have all had a very bad experience with this store .

Desired outcome: needs new management

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S
2:11 am EDT

Burger King Food not received as asked

I went to burger king on Monday the 22nd, I ordered a snack box using my discount code and tried to get a slushie, to which they said they didn't have any. Then I asked for mozzarella sticks, to which they said they didn't have any of those either.

At the end, they didn't take my discount code from the app and I had to pay for all of the items seperate, making my total way more than $5.

Desired outcome: Compensation

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A
1:10 am EDT
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We ate chicken sandwich and chicken fried at 2401 South New Road.Waco. This is food purchased around 11-43AM on August 22nd 2022. This is the only food I had in all day. Since this afternoon am having vomiting and nausea. The food also didn’t taste fresh but didn’t realize and eat. Since then am not feeling well and vomiting…committed more than...

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K
5:36 pm EDT

Burger King Employees Marijuana intoxication located on Highway 17 & I-95 HARDEEVILLE SC, 29927

At Approximately 11:39am on 8-21-22 My wife and I were driving through Hardeeville Sc Burger King to pick up some lunch. As we drove into the parking lot we observed 3 BK employees standing outside by the entrance door smoking Marijuana and sitting on the ground laughing our windows were down so it smelled real bad. As we approached the drive through window there were printed out notes on the board that stated (pull up to the second window to place order). We proceeded to the second window and put the truck in park and did not see anyone inside at that time but lights were on. We waited 7 Minutes and then saw a BK employee walk in front of our truck so we asker her if the restaurant was open, she looked around and said (at this time they are not taking orders then blew smoke out and laughed). My wife and I just looked at each other and were a bit confused, but not surprised since we saw what the employees were doing outside instead of working.

This is very concerning for this community as I am a business owner and also have eaten at this restaurant before and have not had this problem. I do hope you take this complaint serious as I have voiced my concern to the Mayor.

Desired outcome: Corporate investigation, background and Drug test. However if this is something that is being allowed I would like a simple response so that I can make sure I influence others not to go there.

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B
11:09 am EDT
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I used the drive through at the Burger King 3473. I ordered the 2 for $6.00 mix or match. My bill was $6.54. I gave the guy in the window $10.54. He handed me my order and gave be back .54. Not really paying attention as I was getting my dog to move so I could put the bag down; I drove away since there was another customer behind me. This was Aug. 21, 2022...

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D
10:53 pm EDT

Burger King Spicy chicken inferior to day before

Quality for spicy chicken was extremely dissatisfying compared to one day ago. Manager for store 5151 said product today was much inferior to day before and I will not go back for the same produce. I will not suggest this new product to any one. Shame on you! I will go elsewhere your lost a good customer. Sorry ticket [protected]-021150 date 08/21/2022 time 9:50 pm westerly ri

Desired outcome: SHAME ON YOU FOR INCREASING PRICE FROM $6.90 TO $8.31 I WILL NOT GO BACK OR ENDORESE YOUR PRODUCT.

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Update by Donald J Liberatore
Aug 21, 2022 10:58 pm EDT

compared to the day before spicy chicken was absolutely INFERIOR to this purchase. transaction [protected]-021150

You lost a customer and i will NOT suggest a positive opinion to ANYONE.

You 'HAD A GOOD PRODUCT' i repeat; HAD.

NO LONGER

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B
2:59 pm EDT

Burger King Missing Survey Code

I wanted to redeem my receipt for a free Whopper. However, the online form requests a survey code but there is none on my receipt. Where is it? Thanks! The date of my order is 8/19/2022; BK #6871 at 12:51 pm. When I tried to get a code for a free whopper, etc. the survey form asked for the survey code. There is none on the bottom of my receipt. Where is it?

Desired outcome: Please send code to me at [protected]@verizon.net

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C
4:30 pm EDT
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On Monday, August 15 around 9 pm I went to the drive thru in uintah, Utah. From the moment I started my order the lady taking it was rude! I had a coupon which she was obviously not happy I was using. After I ordered the family bundle coupon she said “ Is that it?” Also pretty rudely. I said no, I also need a 10 piece chicken nugget. She informed me you...

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T
3:14 pm EDT

Burger King Poor service and never allows me to have a receipt

This is the store in Patterson, California and across the street from McDonalds. In my last four visits I was given a receipt only once. This store only serves ast the drive in window. What occurs is the food is handed to me and the employee quickly closes the window and leaves that location. I also was told that they no longer honor a senior discount.

I usually go to this Burger King four or five times a week. Now: NO MORE

Desired outcome: Try to obtain a new owner for this outlet

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Q
6:06 pm EDT
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I was recently at the Forest Lake Mn location and I ordered the double whopper with bacon, no tomatoes. It came w tomato’s as well as the bacon seemed almost raw. I had ordered 4 mozzarella sticks and was charged for them but never received them. When I was “handed” my order it was practically thrown at me, as well as the kid running the drive threw wa...

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T
8:01 pm EDT

Burger King General service, everything is wrong with this BQ

I've lived in Enterprise, Alabama now for 42 straight years and have always been a BQ customer. In the past maybe year or two this franchise has really turned to totally unsatisfactory. One example, tonight we went and walked in to be told the lobby is closed. Door was open, I enquired why there wasn't a sign on the door. The employee said, "I don't know". This was really typical, service at the drive-thru window is very slow, you can count on mistakes. The franchise owner obviously doesn't care. I realize getting employees now-a-days is very difficult but this place ought to be closed, it is a really poor influence on out of town visitors. When they've tried to use this BQ they must get a terrible impression of our city.

Enterprise, Alabama

Not in the phone book but this is the only BK in Enterprise

Desired outcome: Get someone to check this place out, it is beyond pitiful.

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U
3:15 pm EDT
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Burger King Service and food quality

send this to your supervisor and higher ups immediately

on 8/13/22

at location 76 at us 19 & hwy 129

po box 535 blairsville ga 30514

[protected]

order 19

transaction id: 53 78-a9011-[protected]

3:04

then again at around 18:00 for coffee

i live 1/4 of a mile from this location

88 nantahala ln

blairsville ga 30512

my burgers were cold. cheese was room temperature and not melted at all. the bacon was hard as a brick and stale. the pickles were not rotated they were like rubber and not crisp plus had a strange taste.

the fries were rock hard at the ends and room temperature and limp in the middle.

the frozen coke was liquid 1/3 of the way and frothy bubbles the rest of the way and it was not cold.

the onions were not cut according to store policy. i have pictures if you contact me by email

[protected]@gmx.com

on my second visit on this day as tollows

my coffee was not the usual burger king coffee. it was not fresh and the male crew member argued with me about making a fresh pot. he finally did and that one was not made right either. i asked for another pot made right and again he argued. i directed him to call the store manager Austin and the crew member told me that austin said the coffee is fine and to kick me out of i cause any problems.

i have worked at this location for over 2 years a few years ago when austin was the store manager and i am confused why he treated me this way because i was a good employee that put in alot of over time and worked at other burger king locations to help out.

my iq is very high. i am a super genius. i took my sats at clayton prepatory college school and scored 1600. i completed the sat in 1 hour and i did not study for the sat either. i would have scored higher if that was possible. i did not want a managemeny position because i felt that austin was not professional enough and just wanted to play games at work.

during my coffee visit the argumenative associate locked all 3 doors at 18:40 when i was outside drinking the coffee. he did not tell me that he was locking the doors and i had to use the bathroom a few minutes later. i also wanted a cup of ice and a fresh refill on my coffee.

i am Native Ameri and Irish. Possibly Jewish I am sure and waiting for my FBI blood results to come back.

i did not cause any problems or trouble. i am from detroit michigan and lived in blairsville since 1999. i am 40 years old, i look 30 years old and i am very beautiful. i feel that i did not deserve this treatment and i am upset about these 2 experiences.

i visited this location on one prior occasion in the last 3 years and my experience was distasteful and offensive as well. my 20 year old biological daughter also works for burger king in the past and she wasnt treated right as well. her fiancee and my granddaughters father kevin miller is a store manager in sylva north carolina and i feel that he does good work as far as i am aware from being a customer when he worked at the blairsville location. my daughter also did good work but manager Megan gave myself and my daughter too much grief. megan is lazy and sat outside smoking cigatettes with her friends during all of my shifts and stayed outside. megan for sure needs to be fired immediately along with the other male crew member.

yesterday during my visit the crew members were not dressed to policy. a lot of greasy hair, facial hair, no hats and shirts untucked.

email me if you want pictures. my phone isnt allowing me to upload pictures on here for security reasons.

Desired outcome: what are my options? i need a good outcome to take this bad experience and feel less upset about it.

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A
4:17 pm EDT
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I went to a Burger King today at around 3:45pm the date is August 13th, 2022, I was going through the drive through looking to order something for lunch when I ordered my meal I ordered a Jr, Chicken sandwich, A vanilla smoothie, and a value Fries. When I pulled up to the window the Employee was on some sort of drugs I told him he messed my order up and I...

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J
4:32 pm EDT
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Burger King Service - Overcharged

I went through the drive thru at the below location. I ordered 1 - Large Sprite. When I got to the window, the lady took my card & handed me a bag of food. I told her no, I only ordered a large sprite. She said - don't worry it was the same price.

I just checked my bank account, see attached screenshot. I was charged $5.09. Is that the correct price for a Large Sprite? Please advise.

Thank you

Jacey Hines

[protected]

[protected]@gmail.com

Burger King

3930 W. El Segundo Blvd.

Hawthorne, CA 90250

Phone #: DISCONNECTED

Desired outcome: For the person to be written up or fired, she blatantly lied & stole money from me!

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J
5:52 pm EDT

Burger King Over charged on Receipt

We ordered 2 CMSM FRENCH TOAST 2 ORDERS AT 6.79 EACH TOTALS $13.58, charged $14.18 a difference of $0.60. When approaching the teller, the gentleman went to the back two times and finally return saying there's not we can do that's how the machine calculated, thus refusing to change/correct the bill. If this is the case, one must question how many more people are getting ripped off. transaction ID: [protected]-020225. Total bill came to $15.03, should have been $14.40

Desired outcome: Check on operation, something is wrong !!!!!!

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R
4:38 pm EDT

Burger King Service

The food was cold and hard the the receipt you couldn't read to do survey couldn't see no numbers on my receipt to do survey for a free whopper and its not the first time the employers always rude

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M
3:29 pm EDT

Burger King Very poor food prep

I ordered for delivery on 8/10/2022 from Burger King at 3130 US-27 Sebring Fl 33870 2:24 pm check # 510001. It was a Chicken Combo with Onion Rings & Diet Soda also a Cheeseburger with only Cheese. My Son and I have not been to this Burger King in over a year or more. We started going to the other one further away and never disappointed by their service or food prep. Thinking that the service at this Burger King at 3130 US-27 Sebring Fl 33870 would have gotten better since not ordering from them in a while, but I WAS WRONG. I got my Chicken sandwich the whole Chicken Sandwich was microwaved it was like eating a very sloppy Taco. Mayo was running down the sides of my hands after two bites I threw it away. The Soda was not Diet so I could not drink it. This Burger King needs to be closed down fire everyone even the Managers and train new people the right way. So, I am glad I listened to the customers from this Burger King in telling me DO NOT EAT HERE.

Desired outcome: REFUND

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Q
11:41 am EDT

Burger King Ordered never recieved

I placed order through Skip the Dish. My location is Ingersoll and is new. It took me contacting skip the dish to get the phone number for the Burger King my order went through. The store says they never received the order and skip the dish says they sent it to the store. Because breakfast was over my order couldn't be fulfilled. I get a refund from skip but the response I got from the store was basically I'm sorry but nothing they could do and were not willing to work with me to correct the problem.

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About Burger King

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Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    +1 (844) 576-0546
    +1 (844) 576-0546
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    +61 130 085 2326
    +61 130 085 2326
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    Australia
    +64 800 425 464
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    +43 122 602 260
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    +90 850 222 5464
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    +86 212 422 6000
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    +81 120 945 630
    +81 120 945 630
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    +82 80 228 163
    +82 80 228 163
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  3. Burger King emails
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    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
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