Canada Post
Reviews and Complaints

Ok i sent documents express post at 1:08pm on 8/2/2018 from Durham Ont to Mississauga Ont. My item was'nt even processed until 4:59am on 8/7/2018. Then arriving at destination at 12:05pm 8/7/2018. My issue is I payed for express and that is not the service I received. I'm requesting a refund. In anyone's eyes this was poor service. tracking # [protected].

Canada post gave me the wrong mailbox number and set of keys, I was waiting on important mail such as bills, a new drivers license and bounced rsvps for my wedding. Only found out it was the wrong mailbox when new tenants moved in above us and our keys stopped working. We had multiple packages that were almost sent back because of this screw up and a close family member never received a wedding invitation because it bounced and we didn't know about it. People on the phone anytime I called about missing mail were unhelpful, sometimes rude and never apologized for the inconveniences. I am exasperated about the negligence that led to me opening my proper mailbox finally and finding over 3 months worth of important mail. Unacceptable service and unacceptable customer support.

My wife's mother had passed away. There are many items to deal with when this happens. An important item needed to be delivered the next day. I used Xpresspost . At the end of the next day, the item did not arrive, the "tracking system" showed I had dropped it off, but that's all. I opened a Service Ticket online for help. I also called the 1-866 number, whose personnel are only there to open service tickets. They don't know anything. I asked for a Supervisor. I was on hold for an hour, at which time an automated message told me to go to my local branch, then hung up. The next day I tried the 1-866 number again...they knew nothing other than I had dropped it off. I asked for a supervisor again. Finally, yet again after a long wait, I got a supervisor, who fixed the tickets created for me and gave it priority - but still they has no idea as to where it was. Another 2 more days ... still no update and the ticket created showed that it does not exist - and still shows that even today. Six days later it reached the destination - Service record still shows as non existent. I received an Email stating that the issue is closed. I have not received a call back from the person at [protected] ext 888417 for an explanation. I WOULD ALSO LIKE MY MONEY BACK.

I spent hours on the phone. The people that might be able to explain are shielded from the public. Your "Tracking System" has demonstrated that it is useless. Your "Service Tickets" are not available for Customer viewing. You don't feel accountable for your lack of action, by at least offering a refund (and I mean an easy painless method).

Please update "All items are tracked, delivery times are guaranteed and the delivery status can be checked online." You have demonstrated that this is not true. Having something go misplaced is one thing, but not being able to reach out to anyone is TERRIBLE!

A Canada Post employee driving a Canada Post van was driving extremely fast in our neighbourhood- probably 60km/h. This is not safe. We live in a busy area with children. Our address is 128 Castlegreen Close NE Calgary T3j1y6. Please make your driver aware of driving slower in communities and being aware of children and others. Thank you. Tammy O'Neil
[protected]@gmail.com

Xpresspost International parcel sent Date: 2018/05/30 and Expected delivery 2018/06/11 with the Signature Required. the parcel has been sent to customs in destination country by 2018/06/05, Where is now?
For any reason that parcel can't be delivered. Please return the parcel to the sender. I did have the warranty for the goods Returned. Thanks
Return back to Ms. Chan 3582 Stonecreek Cr. Mississauga Ont. L4Y 3S7 Canada Tel:[protected] Same as Receipt shown

I am so tired of the items I send in the mail getting broke and returned because some of the letter carries are completely irresponsible and don't pay attention. Most of the items I sell are breakable if the package gets bent, so I put stamps on the front of the envelope right beside the delivery address and it still get ignored. I spend between $500-$1000 per month on stamps and trackable mail, I know its not a lot compared to other larger companies but it still hurts when my items get broke or returned because they are delivered to the wrong address or the package gets crammed and bent into the mailbox when it clearly says "please do not bend"! It was a return that states it was unclaimed! As you can see its was bent a crammed in the mailbox so bad that I had a very difficult time getting it out! They also put an "unclaimed label right over the address label so that when peeling it off it doesn't come off properly so I cannot see the address label, so I have no idea who the customer is. Not sure how I am suppose to contact them!

This is the third incident that I have received "attempted delivery" notices WHILE I'M HOME!
One notice was pasted to my door without a knock or ring of the doorbell. Twice notices have been left IN my community mailbox!
Today I even watched the mailman fill the community mailboxes and drive away. Low and behold there's a notice IN my mailbox.
No attempt to cross the street and actually deliver my package!
So frustrating!

I posted a registered mail which was delivered 10th Jan 2018 and the tracking number is RN276435895CA. I requested a signed copy of the delivery notice last month and haven't received yet. I want to submit this receipt in the court and I didn't receive it till date. The service ticket number generated is [protected] and the agent who generated this ticket number sent a fax which doesn't shows a signature on the receipt. This is not the way to serve your clients. its very bad customer service provided by you. After a long wait of at least 1 hour over the phone, I didn't get a positive response.

Kindly sort out the matter soon.

I brought my parcel to mail and the staff told me it's not good enough so she told me to use one of the used boxes left behind by other customers who took their content and discarded the box. The staff working for Canada Post then charged me 3.99 plus tax. She never told me those boxes had a fee and they were used discarded boxes by other customers, they are not her property to sell.

We have a parcel box in our building; however, notices and parcel are not being left. The Fort McMurray Location has a delivery contractor that does not have keys to our building to leave notices or parcels. This is my 2nd complaint I have put in. The address is 113-9918 Gordon Ave, Fort McMurray, AB T9H 5L1. How can a delivery service deliver parcels without access to the building. Apparently there are 2 delivery services, one with a key and another local delivery service that has none. This is not acceptable

Without keeping track of my orders on line I would not know when the parcel is in as no delivery notice is being left either. We have a parcel box in our building for convenience as Fort Mcmurray is a working town with long hours; therefore, picking up parcels from the post office is a big inconvenience.

Pleases address this issue once and for all. The delivery service needs access to the building and if this can't be arranged, another delivery service needs to be utilized.

Shipment [protected] went from BC to Ottawa, ON. The unit # was missing from the address. It is an apartment building. Rather than automatically send the parcel back cross country I would have expected to use common sense and use one of the following options:
-leave a label on the building that this parcel has now sent to a nearby post office
-call my phone number that was mentioned as part of the address
-any combination of the above

To add to my frustration, I actually caught the parcel a little after it was rejected while it is still in Ottawa. Trying to save it from going back to BC was no success as it was already labeled.

I ordered an item from China tracking # LZ531641630CN this was an electronic projector.

I checked on line for tracking and Canada Post stated that the package was delivered on the 16th of August.

My address is in Vaughan and on your website it states that it was delivered to Scarborough Ontario.

I reported this to Canada Post and they stated they would look into it. I have called 3 times since and they stated that the package was delivered, and if I want to initiate a complaint I need to have the originating company file the complaint.

The company has stated that they sent the item and it was confirmed by Canada post through their tracking therefore they have nothing else to do with the package.

I keep asking Canada post why was it delivered to Scarborough if I live in Vaughan and where is my package and their response is again to have the originating company make the request. I have never experienced more frustration then talking to your office with the same apologetic response.

You have received the package and you have lost it because it was not delivered to the right address.

What NEXT

Thank you

Anthony Saldutto

Hello, I am a 69 year old senior and this has happened few times, I guess only certain post office driver will do this.

I was expecting an important mail delivered to my door by Canada Post courier today so I stay home to wait for the delivery by the postman.

Well, I watched the postal truck pulled in front of the community boxes and I watched and waited and there was no delivery.

After the delivery truck left and I went to the mail box to see if there are mail, and lo and behold there is a delivery slip in my mail box.

In the past the postman would bring the parcel along with a slip or sometimes depends on who is the driver he would drive up to my driveway and deliver the parcel to my door as my house is right across from the community boxes.

Why this particular driver is different, lazy or cutting service?

I paid $35 for this courier service ( please see attached receipt) and I do expect a courier service to deliver the letter to my door.

Now I have to arrange someone to drive me to the postal outlet to pick it up. Then why on earth that I have to pay $35 if I have to pick it up myself especially I saw the mail truck pulled in front of the community boxes, watched and waited until the driver pulled away without even knocking at my door. Shame on this driver.

I would like to have my $35 back please.

Thank you.

Pison Lee
186 Foxmeadow Drive
Winnipeg. MB
R3P 1T2
[protected]

for tracking # [protected]
I paid a lot of money for express delivery and insurance on my package, and it was supposed to be delivered Friday July 27 2018. It is now Monday July 30, 2018 and still no information. I called and no one can tell me what is going on. For some reason my package went from Mississauga to Scarborough instead of King city where it was supposed to go. Now the tracking shows it just sitting in Scarborough. Where the hell is my package. It is very expensive. I am very very very disappointed. No wonder people are using FedEx etc. Where is my package

Good afternoon, do not advise you to cooperate with Canada Post, if you do not want problems yourself and lost parcels! From Ukraine was sent a parcel 13.07.2018 to Canada, 15.07 she left the territory of Ukraine, and everything went missing, I tried to contact technical support Canadapost, wrote them a lot of letters, but, I understand them anyway, that I pay not a small money for delivery, as well The cost of the parcel was $800, it was supposed to be a gift! But I understand that Canada Post is still on its reputation, as the parcel is already traveling more than 40 days! I do not advise anyone to work with them, if you do not want to stay without money and parcel.
My track number of parcel CP031052507UA can see for yourself.

It's been more the 1 month that we are not receiving are mail, my drivers licences, credit card, hydro Quebec, bank statements, my bank act from ecorps, letters from commissioner privacy Canada, and more. My resident card from Canada, birth certificate. My companies paperwork. Letter from pardon waivers Canada tax check from revenue Quebec. I am Suzanne Gendron and spouse is Lyne Morissette 187 Terrasse Turgeon door 6, Longueuil, q.c., Canada. Phone [protected] and [protected]

Over the last couple years I have mailed letters, some containing cheques, that have never been delivered to their destination. This has happened 3-4 times during the last couple years, with the last missing letter (containing a cheque) mailed July 12, 2018. This has created embarrassment on my part and resulted in past due notices. In the past, cheques were never cashed.

The letters have always been mailed at one of two community mail boxes. The mail boxes are located at:
1) L7B 1B5 in the community box I receive my mail for 79 Carmichael Cres. King City, Ontario. I have on several occasions seen the mail delivered to this community box later in the evening, when it is dark.
2) L7E 1C1 the community mailbox on Chapel St, behind 27 Queen St North, Bolton (Caledon), Ontario

I do not know which box the missing mail has been posted in. I would be curious to know if other people at either postal code have complained about missing posted letters. While I am sure it is very rare, I wonder if the delivery person is failing to take posted mail to the post office; or there is a problem where mail from those locations are processed.

I would appreciate an inquiry to the postmasters in King Cityand Bolton Ontario or the supervisor in charge of the processing centers.

Thank you for your assistance. I look forward to your reply.

Sincerely
Maureen Jutras-Henderson
79 Carmichael Cres
King City, ON
[protected]

Aka:
Dr. Maureen Jutras
25 Queen St N
Bolton, ON

To Whom It May Concern,
I tried to buy shipping label for my immigration application online on 26th July. When I wrote my husband's credit card information it had been denied. So I tried again and it happened same error. Later my husband got an email from the bank. Canadapost charged $21.33 twice.i tried to speak with an agent but no change. I want my money back

On July2/2018 an employee that was previously told to stay off of my property decided she could come on my property in uniform and enter my house. She was asked to leave so she exited the front door ran around the back and went back in the house then in the garage where I have thousands of dollars worth of tools stored I do not let anyone on there. Her ex husband is staying in my house so it is not empty and she says she has every right to enter it. I have met this girl maybe 3-4 times and made it very clear I do not want her there. Yesterday I got a call now she and her boyfriend are slandering me and my daughter her boyfriend who is also an employee and also in in uniform after hours told the 7yr old daughter to tell me how much he hated my guts these calls are being made while she is on duty. The are refusing him to see his daughter if I"the psycho" is around. Like I said I do not know this girl nor do I want to but she is creating problems in front of my house. This has to stop and they need to be told to take their uniforms off if they are going to participate going into a customers house uninvited. Their names are Ashley Lynch and Ernie Boiley out of Winnipeg.

Tracking no. Lz550909557cn

On tracking the parcel, I find that the status shows it was delivered on july 23, 2018 around 1:30 pm. I have not received this parcel. Where was it delivered to?

My address is : 67 elm dr. West, mississauga, ontario l5b1m1

I have been home all day on july 23.

Please let me know where it was delivered.

Thanks

Arni billimoria