Canada Post
Reviews and Complaints

Why is it you have an expected date on your site when that date is never correct? I have a parcel sitting in Gateway Sorting facility longer then it took to arrive at the location.

This is a pathetic disgrace that this is taking place and should not be the case. It is not the first time I have encountered this and I am sure it will not be the last as you are well known for issues like this.

You cannot tell me that it takes over 8 days for a package to go through the system and be delivered from Mississauga to Mississauga it is a gisgrace that this is the case. Not to mention that the postal workers are getting lazier and lazier each day and do not give a damn how they deliver items such as those that state not to drop ship and they do it anyway.

It is high time you become accountable for your actions and the postal workers actions and fix the broken system and not come up with excuse after lame excuse.

Please refer to Ticket Number [protected] for the Card I sent TO Taber (from Edmonton) back in December.

The reason I believe there might be theft of mail, is because now a Mother's Day card that was sent to me from Taber, has not arrived, although another card from Taber, sent from the same Taber mail box, at the exact same time arrived. Both cards had return addresses, and both cards were mailed to:

405, 17150 - 94A Avenue
Edmonton, AB T5T 6L7

Although my son thinks this is just a coincidence, I don't believe it should happen twice. I also don't think I should have to send my mail express post (traceable) to ensure that it is delivered.

I am asking for an investigation into Taber's Post Office, and a delivery or return of these cards.

Thank you.

In 393 portage avenue Winnipeg Manitoba I had a shoppers drug mart manager harass me and make false accusations of assault to my place of employment at Canada post as letter carrier on May 15th 2017. There were 3 altercations at 10am, 2pm, and 3pm where I was attempting to deliver and pick up mail.

The manager first confronted me when I delivered 1 missorted package to the postal outlet in the store demanding I take the box back and deliver it to the back of the building. I said it is already delivered I am new and will now know next time. He followed me out of the store demanding I take the box and my name.

I returned at 2pm to do a pick up and he continued to harass me asking me if I liked my job I said yes and laughed and he said its not funny and he was going to complain. I said I couldn't wait any longer and would be back at 3pm for the pick up as I had other items to deliver . He said no you have to wait. And I said I could not. When I came back at 3pm he answered the door again and said I would never enter the store and followed me out with my parcels so I forgot to scan the door and had to buzz again he answers the door and I say I forgot to scan my barcode and did. He calls my place of work and said I tried to hit him.

Absolutely unethical behaviour slandering fellow employees I'm ashamed to be involved in this incident and will be taking legal action against him immediately.

My contact number for more information is [protected]

Thank you,

Amber Muir

This happened on May 12th, 2017 at around 6:45 pm. Basically I said that I purchased 1 stamp to the US for around $1.08 not including taxes. Mind you, I was off by a little bit. According to the Canada Post website rates for single stamps, up to 30 g $1.00 and over 30 g - 50 g is $1.20. He boastfully and cockily insisted that the rates haven't changed for 5 years it's $1.20 without specifying the exact weight. In addition to this rude and disrespectful behavior, he said that there was something wrong with me while making the lunatic hand gesture in my face. Even if I'm wrong, I do not deserve to be treated this way. I would suggest the manager in charge immediately reprimand the employee. If he's the owner of that particular location, I feel sorry for his customers. Overall, the worst customer service I've ever received from Canada Post. Disgusting.

On May 9, I had to pick up a registered item from this location. I arrived at approx. 2:10 to find the store closed with a sign indicating they would return in 25 minutes. One woman traveled in and out of the store giving the excuse each time that she needed to close in order to get lunch. Then she needed to get soap because there wasn't any in the public washroom?!? There were 3 of them in the backroom of the store "having lunch" despite the 3 people waiting outside. Regrettably, this is where Canada Post brings my mail otherwise I would never return. I am certain that Canada Post could find a more suitable location for this outlet. Please read the customer reviews for this location; there is a problem which, in the end, is not good publicity for Canada Post.

When will Canada Post finally offer affordable, trackable shipping options for small businesses with low volumes? Canada Post kills jobs, Canada Post kills businesses, Canada Post kills the Canadian economy by not providing competitive shipping options! This is not my personal thing, this is a political disaster. The government should open their eyes and force Canada Post to provide the missing service. Online business in Canada is almost impossible, because every Canadian customer can have everything available in the US and the rest in the world for a fraction of the shipping costs Canada Post charges us. Canada Post causes the Canadian market lacking on online businesses dealing with low value products. Almost everything with a value of less than 5-10 Dollar comes from China, or even USA, because Canadian businesses don't have the opportunity to get their products shipped for just about 5 Dollar or even less. And on this point, Canada Post with their high-price product strategy and their outdated 20mm limit for letter mail products is responsible for some hundred million revenue per year going to foreign countries. This is where the politics needs to kick in, and to force Canada Post to update their products to today's market requirements.

I sent a phone back to ebay seller in US, it was note delivered after over a month, I submitted a ticket with Canada post, even tho I paid for 100$ insurance, they simply dont give a crap and just closed the ticket:

Tracking Number: LM071894960CA
Submitted: 2017/04/18

Despite our continued efforts, we have not yet received a reply from the recipient.

In some circumstances, delivery scans are not available even though items have been delivered. Regrettably, without a confirmation of non-delivery from the recipient, we have no choice but to close the file.

Again, thank you for contacting us about this matter.

Please accept our apologies for any inconvenience caused. Should you have any questions, please call our Customer Service Centre at [protected] from Monday to Friday between 8:00 a.m. and 6:00 p.m. Eastern and Saturday from 9:00 a.m. to 5:00 p.m. Eastern. When you call, please reference the service ticket identified above.

Sincerely,

Canada Post Customer Service Team

This morning, May 3, at 8:25 a.m. I was driving south on Vanier Parkway/Riverside, approaching the stop light at Industrial, when I was beside one of your trucks. The truck was moving side to side, within its lane, but erratic. As it was stopping at the light, the driver slammed the brakes on several times, causing the truck to lurch forward. While the truck was stopped, it was rocking back and forth, and I could see the driver in the truck physically moving inside, back and forth. This was happening the entire time the truck was stopped at the light. Once the light changed, the truck turned onto Industrial, and I turned up Alta Vista, so I lost sight of it.
This behaviour appeared quite irrational, and concerned me quite a bit. I am fairly certain that this is not the behaviour Canada Post wishes represented.

Dear Sirs

Standing at the intersection of Bathurst and Nina St. May 2 2017 on the west side waiting to cross, not one but two Canada Post step vans clearly went speeding through an obvious red light. This was at 9:25 am in a school zone, thank goodness all the kids were in school. This was totally reckless driving on the part of your employees . I hope that someone in charge of this route will be advised of this. i have seen poor driving before at this intersection before but this takes the cake.

I sent my Passport and Supporting documents thru expresspost on april 14, 2017 and delivery should be april 19, 2017 at your canada post office located at 60 Dundas St. East. Missisauga Ontario. I have a tracking number [protected], however until now, it is still in transit. It is supposed to be delivered at Case Processing Center Ottawa at 365 Laurier Avenue West, Ottawa Ontario K1A1L1 which included my application for multiply entry visa. Please help me because i am stressed out and have sleepless nights regarding this matter. My passport is a very important document for me and i am supposed to go travel to the US since my passport have also a US Visa stamped on it.

For your attention.

Recently, we got a new mailman. When we order a package, he doesn't bother to put it in our mailbox/bring to our door, he just writes up a "notice card" for us to pick up our parcel at the Canada post office. I own a business and receive packages quite regularly, so this is very inconvenient. Also, today (April 26, 2017) he didn't pick up our mail even though our flag was up. We are very disappointed in this new mail man

Dear Sir/ Madam,
Subject: Document missing. Tracking number RN [protected] CA
i called twice to find out why the document had not been delivered for so long. The response was that it is in limbo at customs without access to any other avenue to ensure it is delivered.
I have to mention that it is a time related document and so its delivery should have been as scheduled.
Please look into this matter.
Thank you
Muhammad Zanoon

RN

They have consistently delayed packages coming from the uk and just talked to an agent that says they will only track items coming form the us.
They have actually lost packages and I was smugly told the only way to put a trace is if the sender requests it (As if was the senders problem not the lazy bums at canadapost)
Their system used to be reliable to me up until this year and they still have the gall to complain about people not supporting them; why should we support mediocrity?
I will have to start using other carriers

Canada post dilivery person does not do the job properly I live in a condo ever since i moved here he doesn't want to go up the elevator and put my package on my front door and there fore just leaves the paper in my mail to go pick it up at shoppers drug Mart Canada post office in home all the time yet they always do this very lazy workers making life tougher for customer that r using there service I hope u can do something to resolve this problem very bad service revived from Canada post mail dilivery person address is 2470 Eglinton avenue west Toronto Ontario Canada m6m 5e7 unit 1502 in requesting u take action plz

Hello

Been having a problem with the postmaster... I don't like the attitude when I go check on my mail... Been waiting for a parcel and keeps telling me that there's nothing there for me... Been waiting for more than a month for it and don't know if he's holding it there or not, doesn't say anything else but nothing is here... Once I went to go check if there's anything for me and my wife he said there was nothing there and when my wife went back to go see for herself he pulled out couple parcels for her rite away... Rite after he told me that there's nothing there...

My post person never buzzed my apartment, when I was waiting for a parcel from work. Which I had to report to work that I could not do my activity, which they are not happy about. Post person left delivery notice, which means I can not pick it up until.1p.m. April 27. This is not acceptable! Here is the number [protected] . Although my company is forgiving, you have cost me a day lost to work . Not happy Shirley cain

Our mail delivery is all over the place. Sometimes we go days without getting any. Sometimes it ends up at the wrong place. Sometimes we don't get it until 5pm. This is unacceptable. How can a person run a business? We are a commercial business and there are three businesses at our location and there should always be mail. I talked to other businesses in the area and they have the same complaint. This week we haven't had mail April 24 and 25 and we haven't seen any sign of him today either.

I purchased money order for CAN 21 and paid$7.50 for service in total of 28.50. The post office maid a mistake in spelling of the name and was not able to use it cause consulate refuse to accept it with name misspelled. I was refunded only amount of money order $21, but not $7.50. Why i have to pay for mistake of Canada post employee ? I request refund of missing amount of $7.50.

We as a company now have to stop ALL orders from Canada due to the incompetance of Canadapost.
Parcels are now 8 weeks and still not delivered ! Registered Mail items appear to just disappear when reaching Canada. 3 days to cross the world and 8 weeks later still not delivered. Not just one but several parcels ALL stiil not delivered.
Canadapost shame on you. You are destroying our business and the Canadaian people are suffering because of your service, or lack of it. Is this a deliberate attempt to stop International trade?

Since they stopped allowing tracking packages from China for Ebay purchases I have now lost over 20 yes 20 packages in 3 months.

I can see the items make is to mississauga or Richmond then they just vanish!

I call they don't seem to care. Obviously something weird is going on and nobody at customer service cares. Its all just run around after run around. Even packages I pay express post take 2 weeks to come and the delivery man doesn't even attempt deliver or leave the slip, my regular mailman brings the slip 2 days later dated 2 days before. Every. Time. I do all my shopping for lots of things online and I can't get anything delivered it's a joke.

The few times I did get a delivery it was left in plain sight in Surrey in front of my door!

Any other company that even attempted to run like this would be shut down. I don't need endless supplies of junk mail I want the stuff I paid for that I know is being stolen.

Any package without signature needed goes missing and my regular mailman also ends up bringing those.

You should be ashamed!