Canada Post
Reviews and Complaints

I sent letter to ombudsman re: no del, of parcels mail and del. notices. Exercise in futility. Went through all the steps. Louise did no fact finding. Superintendent was supposed to call and come out, but did not as promised. Parcels never delivered mail lost no delivery notices. Gave all info. and more to Enrico who either didn't get it to her or she chose to ignore my complaint! Seriously
don't even bother with Ombudsman for Canada Post as Louise Ombudsman is biased and did no fact -finding. Canada Post is the only co. that cannot deliver mail rather when they don't blame the customer! One would think an Ombudsman would be impartial but obviously not as
everything in my complaint became my fault. Like I can control delivery of mail! This is one position that Canada Post could eliminate and save thousands as they are supposedly going
broke! Another day another wrong del. of my mail! But I apparently am to blame for what a
supervisor at my depot could take care of. Instead he allows mail carriers to continue making
mistakes. As they said we don't need mail carriers. Should look at ways to improve service and have better complaint procedures as I am told by others in my area they have same problem.

Canada Post has once again failed to deliver a paycheque mailed out over a month ago, and once again we are struggling and having to putting off purchases.. Paycheques, bills (thank god for e bills), cards and letters have been delivered to the wrong adress or not delivered at all for as long as we have lived in Pickering (15 years).
Canada Post claims 96% success rate. 4% failure rate is too high and seems to be concentrated in Pickering Ontario.
Their backlog of complaints at the ombudsman probably masks an even higher failure rate.

Canada post started charging gst on foreign packages despite the rule (2012) says "mail addressed to foreign destinations requiring total shipping charges $5 or more... Are not subject to gst" canada post is not authorized to impose or revise the canadian tax code.
Don't put up with this crap. Fight for you rights. Kick out those who make these rules from canada post.

A couple of things about canada post really bugs me.

One is when I mail out a package from alberta to nova scotia, the canada post started charging me 15% hst. Alberta don't have hst, just 5% gst. When asked about it, I was told that ns has hst and therefore I should pay hst in alberta when sending mail to ns. If that's the case, why not nova scotians are allowed to pay on 5% tax when they send mail to alberta? (No answer for it)

2. I mailed a package to uk, and the clerk charged me gst. Totaling $15.49. There is no gst when mailing to foreign countries. I went to canada post website to check their ruling on gst, and is says: "mail addressed to foreign countries requiring shipping charges of $5 or more... Are not subject to gst" when I phoned the canada post customer service at [protected], the person answered the phone had no clue about the subject.
My understanding is that the federal government decides on taxes and revisions of tax code. Canada post is a crown corporation, run by highly paid executives with no sign of intelligence or any respect for the law of the country. They are not authorized to collect hst in alberta or gst from any canadians when mailing packages to foreign countries.
Canada post made it impossible for small business to survive due to their atrocious rates, coupled with volume measurement, fuel surcharge and now this ridiculous illegal tax collecting.

We live in an unincorporated district under the regional district management. What this means is the post office delier mail to our local community mail boxes situated within walking or driving distance for most residents. The complaint is Canada Post sub-contacting mail service to our local Shoppers Drug mart. The way they operate is to hold your package for nearly 2 days before you are allowed to pick it up! How ridiculous! Before the mail contract was awarded to the Shoppers drug mart Packages were either placed in one of the free larger mail lock boxes with the key to open in your own mail box..this was convenient and time saving. NOw every single time we receive a package it is sent to the shoppers drug mart for pick-up, but to add insult to injury, we must wait a day and a half to go and pick it up our selves! Yet Canada post si charging the shipper to deliver to your adddress, what a fraud! We recently compalined to Canada post about this problem, and we received acall from a woman named Erika, who was to say the lease..defensive, arrogant & totally unhelpful about the poor service we are receiving! Canada Post really does SUCK!

PS' Don't bother to call Erica at the Sydeny depot...she is an idiot!

A year ago I had a Christmas card go missing that had a gift card inside. An embarrasing issue for Myself and the giving party. She had to ask about it because I never had my daughter call her to thank her. It all came together when we realized we never received it. This year we ordered some Christmas presents online when one of the boxes was delivered the factory embossed box tape had been cut open and it was closed with 3 pieces of black electrical tape.It would never have stayed closed from the factory like that. So this year I complained with picture proof. That was December Now in January I have been told that my letter carrier will no longer deliver my mail because my driveway a concrete driveway is to slippery. Even if I salt and sand it.

I have been to this canada post office a number of times in the past, and everytime received consistent service. One particular occasion I had a very large box un-closed to deliver to telus and the lady there readily assisted with taping the box. Today was a different story, I purchased a box prepared it for delivery and the lady asked me to purchase the tape required, I looked at the tape available for purchase which comes only in a four pack! I looked at her and said "can't you supply some, all I need is about a foot", she refused and said I had to buy the tape...
Okay, I get that maybe i've been lucky in the past (I am not sure what the policy is on supplying tape) , but seriously a foot of tape and I had to purchase a four pack? I refused and walked out of the store, went home taped the box and made my way to another canada post! I will never return to that particular canada post, and that includes the shoppers drug mart it was stationed in.In fact, if there was an alternate post office, I would gladly say goodbye to canada post!

To: "denis.[protected]@parl.gc.ca" ; "[protected]@tc.gc.ca" ; "[protected]@tc.gc.ca" ; "[protected]@ombudsman.postescanadapost.ca" ; "deepak.[protected]@canadapost.postescanada.ca"
Cc: "[protected]@thewesternstar.com" ; "[protected]@rogers.com" ; "mark.[protected]@rci.rogers.com" ; "[protected]@globeandmail.com" ; "[protected]@chrt-tcdp.gc.ca" ; "[protected]@ottawa.bbb.org" ; "[protected]@pm.gc.ca"
Sent: Thursday, November 3, 2011 5:04 PM
Subject: Demonstrated Lack of Customer Service from your Area-Manager tom.[protected]@canadapost.postescanada.ca

To
Ombudsman of Canada Post
AND
Honourable Denis Lebel, MP, PC. Minister responsible for Canada Post Corporation. House of Commons. Ottawa, ON. K1A 0A6
Appointed Minister responsible for Canada Post Corporation and also responsible for Transport, Infrastructure
AND
Mr. Deepak Chopra. President and CEO. Canada Post Corporation. Email: deepak.[protected]@canadapost.postescanada.ca

(Delivered via email to [protected]@ombudsman.postescanadapost.ca, deepak.[protected]@canadapost.postescanada.ca, denis.[protected]@ parl.gc.ca, [protected]@tc.gc.ca, [protected]@tc.gc.ca )

Dear Ombudsman and Honourable Denis Lebel and Mr. Chopra,

Please refer to the self-explanatory email that was sent to me from your Canada Post manager. Evidently, he has chosen to ignore a relevant customer concern. To date, in the past almost one calendar year, he has not even responded to my complaint, nor has he done anything about it.
• If this is the demonstrated attitude and level of responsibility demonstrated by your designated area managers to the ordinary taxpayers and Canadian public, what do you expect is the direction that they will provide to staff that they lead?

Please provide me a satisfactory written response within 7 calendar days.

Sincerely,
Complainant
cc: http://www.complaintsboard.com/complaints/canada-post-alberta-c167780.html
http://www.okanaganlakebc.com/community/personal/all/canada_post_results.htm
http://www.complaintnow.com/help/contact
http://forum.smartcanucks.ca/sendmessage.php
http://www.canadiandesi.com/contactus.php

NOTE: This message [and all references, attachments] is intended only for the named recipient(s) above. It contains information that is privileged and confidential, and may be exempt from disclosure under law. Be aware that any other disclosure, Copying, distribution of this message is strictly prohibited. If you have received this message in error or are not the named recipient(s), please immediately notify the sender by reply message and delete/ destroy all copies of this message. Information contained herein is to the best of sender's current knowledge and present ability in the available format.
**********
----- Forwarded Message -----
From: "LYTTLE, Tom"
To: "'[protected]@yahoo.com'" [protected]@yahoo.com Sent: Tuesday, November 9, 2010 7:28 AM
Subject: Re: Provide the WRITTEN RENEWAL REMINDERS IN A TIMELY MANNER, PRIOR TO the EXPIRATION of the RENTAL-PERIOD" IN A TIMELY MANNER; Local Staff SHOULD be TRAINED APPROPRIATELY to NOT CHARGE A PO-Box Customer TWICE for the SAME RENTAL-PERIOD

Mr. Complainant has resurfaced. I will investigate but, will I respond?
***************
From: complainant r complainant To: LYTTLE, Tom Sent: Mon Nov 08 22:14:24 2010
Subject: Provide the WRITTEN RENEWAL REMINDERS IN A TIMELY MANNER, PRIOR TO the EXPIRATION of the RENTAL-PERIOD" IN A TIMELY MANNER; Local Staff SHOULD be TRAINED APPROPRIATELY to NOT CHARGE A PO-Box Customer TWICE for the SAME RENTAL-PERIOD

To
Mr. Tom Lyttle, Retail Business Manager. Canada Post
[Delivered via email to Tom.[protected]@canadapost.ca ]

Dear Sir,

1) On 18Oct10, I renewed my PO Box 9999 at the Canada Post outlet located in the Cloverdale Mall in the PharmaPlus at 250 The East Mall, Toronto, ONT.
2) From your website at http://www/canadapost.ca/tools/pg/manual/pgpostbox-e.asp I am given to understand that: "When Customers have rented a Postal Box, WRITTEN RENEWAL REMINDERS ARE TYPICALLY PROVIDED PRIOR TO THE END OF THE RENTAL PERIOD".
3) In speaking with Canada Post at [protected] AS WELL AS in speaking with the store manager Ms. Cheryl, I am given to understand that the first [of 3] written-notices are placed in the renter's postal-box commencing AT LEAST one calendar month PRIOR to the expiration-date of the current-rental-period.
- Ms. Cheryl told me on 18Oct10, that this should have been done by the postal-supervisor Mr. Rich Ricco.
4) NO such written-notices were provided to me AT ALL.
5) It was ONLY BY-CHANCE that I happened to inquire about the expiration-of-my-current-rental-period from the postal-clerk Ms. Elizabeth on 18Oct10.
6) Furthermore, I am also given to understand from USUAL AND REASONABLE AND LOGICAL business-practice AND PRINCIPLES OF NATURAL JUSTICE AND BASIC CONSUMER-LAW,

- AS WELL AS In speaking with Canada Post at [protected] AND in speaking with the store manager Ms. Cheryl, that a customer should NOT have to PAY TWICE for ANY RENTAL PERIOD.
7) Yet, on 18Oct10, the postal-clerk Ms. Elizabeth CONTINUED TO INSIST that I have to ONCE-AGAIN pay for the period from 18Oct10 THROUGH 31Oct10, [EVEN THOUGH I PAID for it EARLIER] SIMPLY BECAUSE I was RENEWING ON 18Oct10 [for the next 6 months].
8) It was ONLY when I asked for the store-manager, that the store-manager Ms. Cheryl told Ms. Elizabeth that this was BOTH UNRESONABLE AND ILLOGICAL TO ASK A CUSTOMER TO HAVE TO PAY TWICE FOR BEING CONSCIENTIOUS [by renewing AHEAD of the expiration-date].
• It was ONLY THEN that Ms. Elizabeth stopped insisting that I do not have to pay-twice for the period of 18Oct10 through 31Oct10.
9) Furthermore, it is UNREASONABLE for the postal-clerk Ms. Elizabeth to DEMAND that I HAVE TO PRESENT MYSELF ON 31OCT10 EXACTLY to do the renewal.
• It is ALSO CONTRARY TO the logo posted on Canada Post publicly-available brochures [numbered 802976, January 2007 edition] that "convenience is key".
10) REASONABLY AND LOGICALLY, ANY sub-agents of Canada Post must abide by Canada Post's PUBLICLY posted policy AND PUBLICLY stated position.
11) It is ALSO CONTRARY TO what is posted on Canada Post website at http://www/canadapost.ca/tools/pg/manual/pgpostbox-e.asp: "CONVENIENCE Postal Box" .. "payment for CONVENIENCE postal boxes must be PAID IN ADVANCE for the selected rental period".
12) Moving forward, I ask:
a) That the postal-supervisor Mr. Rich Ricco be instructed to provide the "WRITTEN RENEWAL REMINDERS PRIOR TO THE END OF THE RENTAL PERIOD" IN A TIMELY MANNER;
b) The postal-clerk Ms. Elizabeth be TRAINED APPROPRIATELY in NOT CHARGING A PO-Box CUSTOMER TWICE FOR THE SAME RENTAL PERIOD.
13) Please provide me a satisfactory WRITTEN response within 7 calendar days.
• I am NOT available for any verbal contact via phone on this matter. Furthermore, I am legally entitled to a written response to my written complaint.

Sincerely,
Complainant

When will canada post get its act together? They set their own delivery standards and never follow them. I paid for 3-5 day shipping and if I get it in under two weeks they think they are doing a good job and blame customs. Well how come courier company have no problem? I think they need to shut down, rebuild and hire people that care and whant to work.

Here are some ov the svp's e-mail addresses:
Stewart. [protected]@canadapost. Postescanada. Ca
Wayne. [protected]@canadapost. Postescanada. Ca
Deepak. [protected]@canadapost. Postescanada. Ca
Laurene. [protected]@canadapost. Postescanada. Ca
Jacques. [protected]@canadapost. Postescanada. Ca
Dino. [protected]@canadapost. Postescanada. Ca
John. [protected]@canadapost. Postescanada. Ca
Cal. [protected]@canadapost. Postescanada. Ca
Douglas. [protected]@canadapost. Postescanada. Ca
Peter. [protected]@canadapost. Postescanada. Ca
Mike. [protected]@canadapost. Postescanada. Ca
Louis. [protected]@canadapost. Postescanada. Ca
Mary. [protected]@canadapost. Postescanada. Ca
Philip. [protected]@canadapost. Postescanada. Ca

Canada post loses their own parcel too. Canada post set up our community mailbox on wednesday. By friday we did not receive a notice at our house to pick up the parcel (Key). We called "customer service" and were told it may not have been left at our door but she provided us with the parcel# and post office location to get it. We waited 30 minutes in line at the post office to be told they don't have the parcel. So customer service says the post office has it, but the post office says they don't (And they will not look for it). So he-said she-said and no one can find the key. We were told a manager will call us back within 3 days but I will have to explain the situation again and then the manager will investigate the missing parcel. We were also told they can not pull the mail from our community box and we will have to wait until they find our key (The one they lost).

I live on this 10 home dead-end street, and 90% of the people are retired and home most of the time.
Canada post with help of the village council decided to park this 43 compartment box here about 4 years ago. The neighbourhood is not involved in this decision. Since 3 years we have been complaining about the noise, increase of about 150 cars a week and late night wake-ups all because of this box. Last year the people closest to the box and with our bedrooms at the road made a complaint at the canada post ombudsman. Finally it was decided and promised they would move the box to a more appropriate location in june this year. Well the rest of the neighbourhood didn, t agree with that, so the box is still here.
It doesn, t matter if these other people are not even close to box, canada post and the village council decide.
We are living in a democratic country but apparently not by canada post rules and promises don, t mean anything with them.
No input by the neighbourhood, where to place the box and where its least interfering with peoples lives living close to this menace. Canada post on strike. For me they could have stayed on strike all summer, it was the quietest week ever.
A very dissatisfied canada post customer (Not by choice)

I receive a higher than average volume of residential registered mail. And lately I have not been getting delivery notices telling me that the item had an attempted delivery. I live in an apartment complex so any registered or oversized mail is sent to my nearest post office.
I often have mail coming that I do not know the tracking number to and so I am unable to know its whereabouts because my mailman seems to not be bothered to give me any delivery notices. I got one yesterday (July 24th) that dated back to July 7th... I had this already picked up weeks ago because I had to call up Canada Post myself to find out the delivery notice. Of course, I filed a complaint with Canada Post but never heard anything back. Now I am getting really concerned because this is the third item in a row over the past 3 weeks that I have not received notification about its delivery. I don't know what else is waiting for me in the post office because I haven't been alerted to it.
I am really worried because I am awaiting a lot of important personal documents from abroad.

I have waited for a small parcel for almost a month due to the strike.
Tracking says yesterday that it was out for delivery, then it changes to item on hold to verify address of recipient. Finally later in the day it changes to attempted delivery. Notice card left indicating where item can be picked up.
We were home all day no attempted delivery was made and no card was left?
I suppose if they were not there they coulldn't leave a card.
I went to our local postal outlet and they either know nothing or will not tell me.
I assume this is more shennanigans from the postal workers!

Misedeliveries are commonplace in this town. My utilities bills have been delivered to other people and I have received all kinds of mail correctly addressed but wrongly delivered. Even my tax refund was put in someone else's mail box. I have to pick up my mail at a bank of boxes which was left wide open one day. Great opportunities for identity theft, eh? A parcel of plants I was expecting was misdelivered in niscu then left lying in a corner of the sorting office for three weeks. Notification to pick up another parcel was twice put in the wrong mail box and my parcel was on the point of being returned to the sender by the time I found out where it was. Another time, I was notified to collect a package but when I went to the post office, nobody could find it. I waited twenty minutes while the numpties behind the counter chatted away and wandered about pretending to look for it. When I complained about all this to the canada post ombudsman, all I got was a whiny call from the local sorting office about how overworked the posties were - what a load of rubbish. They don't even do house deliveries here. All they do is drive up and stick bundles into a bank of boxes. I think the whole operation should be shut down and open to private companies - that's the only service you can rely on anyway.

How dare you lock out the cupw workers without serving notice! I have many packages now being held hostage in your warehouses, these are things for my wedding and I need them! Shame on you canada post, shame on you! While you are busy being a lazy greedy corporation, millions of citizens are now suffering the consequences. I hope you enjoy many angry citizens breathing down your neck! If you do not deliver my things before my wedding like you are supposed to, I will charge you with theft! Don't punish the citizens due to your greed, get that mail out of your warehouses and deliver it to the people whom it belongs.

I live in the States and I mail alot to my family in Canada. Everybody eles get their mail from me that live in Sudbury Ontario Canada. There is a little town close to Sudbury and it is called Azilda and they have their own post office. Well I mail my mother 2 cards at about the same time. One card gets to her and the other does not. The second card that did not reach her had very important information and a money order in it to help her out in her older age. Well the one with the money order did not get to her. Is that funny or what, one does and the other does not. I had return address on it and the correct address on it. Has not come back to me either. The lady down at that post office told my sister who went to inquire for my mother told her that they have contracted the mail out and mail has been disappearing. I am very upset to hear this and not do not trust sending my mother mail to this post office. I thought the mail was like sacred a offense to tamper. My sister told the post office, isn't it funny that one card got to my mom, but not the second. All the lady could say was tell who ever mailed the letter to cancel the money order. My sister believes that the mail is opened from the inside office. She said that the one card that did come, looked like it had been opened also before delivery. No problems with mail to the Sudbury Ontario branch for the rest of my family.

I was to received 2 pieces of luggage sent to me from China. Canadapost claims they delivered the item to me when a signature was required and they did not obtain anything. I want to know what kind of frauds they have employed at the mississauga postal facilty that would have the audacity to steal from innocent customers. Pat Foran needs to do an investigation into this because it not right. I don't live in mississauga, I live in Etobicoke: see below. Well they messed with the wrong person I intend to either a) get my parcel in excellent condition or b) a full refund from Canadapost.
Tracking Number

EE609601383CN

Please note that this is the most up-to-date information available in our system. Our telephone agents have access to the same information presented here.

Track Status
Product Type: International Inbound Courier

Date Time Location Description Retail Location Signatory Name
2011/06/02 10:04 MISSISSAUGA Item successfully delivered

Some items may be delayed if held by customs for additional inspection. Canada Post has no information on specific items awaiting customs inspection. Once an item clears customs, it is handed over to Canada Post for delivery. Delivery time depends on the product and the distance to its destination.
Track History
Date Time Location Description Retail Location Signatory Name
2011/06/02 10:04 MISSISSAUGA Item successfully delivered
08:37 MISSISSAUGA Item out for delivery
05:22 MISSISSAUGA Item processed at local delivery facility
05:20 MISSISSAUGA Item processed at postal facility
04:22 MISSISSAUGA Item processed at postal facility
2011/06/01 10:27 RICHMOND Item processed at postal facility
08:31 VANCOUVER Item was released by Customs and is now with Canada Post for processing
08:26 VANCOUVER International item arrived in Canada and will be reviewed by Customs
2011/05/26 21:56 International item has left the origin country and is en route to Canada
17:11 International item mailed in origin country

Shipping Options and Features for this Item

Signature Required

For 2 years, I have complaint to canada post, that my mail is being tampered with. Missing mail, such as income tax, application for canada pention, tenants subsidised rent, etc. I got the royal run-a-round not only from canada post itself, but from canada post ombudsman, as well. I have now proof that a peron or person have a key for my community mailbox and canada post suddenly gives me the super royal run-a-round. I live in a trailer park. We have 115 trailers. 4 1/2 year ago I bought a trailer and moved in. On arrival, the manager handed me the mailbox key. I have not lived in a trailer before and had my mail delivered to my home for the past 84 years. So, how would I know that I am responsible to pick up my mailbox key from the post office? I was under the impression, that a key to an appartment, mailbox, safety deposit box was blocked from copying. I also was under the impression that a key to a mailbox was only given to either a tenant or owner of the home, with id. Not so. A manager can obtain the key from canada post and has it copied. If one looses a key, one can have the lock changed for a fee. How does one know what the manager does, before he gives you the key ? The bank statement was the first thing that went missing. I forgave the bank, as I just had moved. My income tax form was next. I was late in making my return. I had to request a new form. Again, I blamed income tax people. Then I received a notice that a registered letter was waiting for me to be picked up. It was one, I had sent to the park's manager. The manager instructed the mail delivery person to redirect it back to me. Next, an insurance check for $5, 400.00, found cashed in the former manager' s bank accounts. Next, an envelope, containing my pad rent money order, sent to the park's office, found in my mailbox, minus the money order, minus a stamp and deleted house number, with whiteout, replaced with my house number by pen, again. The park sent me a notice to end tenancy. Reason: failing to pay rent. My bank stopped payment on the order and replaced the order with a new one. I paid my rent late, ($20.00 late charge) but sent it to the park's corporate lawyers, hoping to find them more honest than the manager. Hopefully. Next, I sent a parcel to my son in nanaimo, on march 30, 2011. I was told by the receiving post office "it will be there in 3 business days" 4 days later I phoned my son and asked him about the parcel. He had not received it. I gave him the tracing # and he asked for it at his local post office. It had been sent to the main post office in nainamo. At least they got the right town. The main post office on the sixth day, had sent it back to sender. The sender, i, according to 'track a package printout' was sent first notice, 2011-04-06. Final notice 2011-04-11. The sender did not receive any notice in the mailbox.2011-05-05 the parcel arrived at north sidney, ns. Undeliverable mail office. Now I will have my mailbox lock changed and I will receive a notice to my door, where to pick up a new set of keys. Hallelulha. Now the real problem starts. Who signed for my keys in the first place? No one knows. The paper work is protected under the privacy act. Customer service is a call center. I asked for the name of the canada post, post mistresss or master for the chilliwack location. I was given a name derek smith. It is not in the company directory. Return call to canada post call center and was told: "it is a private number and cannot be given out, but can connect me with it". Ok. The number answered under derek kennedy and will return the call asap, probably in a year or 2. Calls from canada post have anonimous caller on the phone. What are they afraid of? Their privacy? That they are so blantandly disrespect for the rest of us? This saga is not completed as yet. I may be old, but my mouth and brain still work and I am about to give both a free run. I will keep in touch as to the outcome.

Hello canada post,
My mother's medicines are stuck up in customs since 1 and half month, it reached in canada on april 1st, 2011 and today it is 13th may, 2011.My mother is in visiting visa here, and is needing these medicines badly which were for her diabetes.Canada customs say they dont have it in their system, please can you arrange it to be delivered at the earliest, otherwise my mother has to return back, since she cant stay without her insulin for so long.My mother's condition is deteriorating day by day in want of this insulin which she injects thrice a day for her diabetes.
Please, please do something at the earliest, I beg you.