Canada Post
Reviews and Complaints

I applied for us visa and they asked me to leave my non-canadian passport (I am not a canadian citizen) and a prepaid xpresspost envelop, after months of investigation they sent me an email that they had sent the passport in the xpresspost envelop I provided them with from the consulate in toronto to my address in mississauga. I waited for the envelop to reach me but nothing happened, so I contacted canada post, they told me that the parcel wasn't delivered and was sent to undelivered mail office, the lady told me that she will send them and ask them to deliver the parcel as a high priority. I waited for one week with nothing delivered, then I contacted customer service again, I explained to them that this passport is a critical piece of id for me, I cannot travel or stay in canada without it as it has all my papers inside, all the visas for canada and us which will take forever to apply for it again, and of course cost much money. I have been through this nightmare for about 3 weeks with no solution. Canada post seems to be not finding the parcel despite being in their undeliverable mail office, it seems that one of their employee opened the parcel and sold my passport. I am stuck in canada until I apply for new papers, I have not enough money to reschedule my flights or apply for new documents. I am so desperate and frustrated that canada post doesn't give a damn about the lost parcel and they offer only 100 dollars as reimbursement of any lost item. I need someone from canada post to talk with, or any lawyer who can help and tell me what to do.

Canada Post H3H1N0 branch 0n St-Catherine St. [protected]) I went there to sent my Small Package (0.428 Kg) to my homeland . I send this kind of package 2-3 times a week from there for 4 months. But last week, when I went there, I saw a woman, she is "new employee". I gave her my small package, she checked my homeland in a second after she didn't accept my package. She told me that "this package is small, I can't stick custom paper" after I told her this is new rule or your rule ? She ignored me and didn't answer me anymore. I told her that I'm sending exactly this size of package for 4 months from all Canada Post branch and just ask your colleauge, he knows me, he didn't say anything about this kind of rule or something. After she ignored me such a child and I gave my package to other employee, she didn't say anything and accepted my small package.. By the way, "the new employee" was grambling and they tried to changed her colleagues' attitude. Today again I went there and again she met me again she didn't accept my package again after I told her I!m gonna complain you because there is no this knd of rules, you're just discriminating me! Just give your name and I'm gonna show you paper when I sent this package another branch. I left there and I sent it from other branch.

This is my complain about this FAT, UGLY, RUDE "New Kind of Canapost's Queen Employee".Who is supporting this kind of persons? She doesn't know anything about her job. She is half witted person and she is working centre of Montreal in Canada Post ! What kind of company that they don't know anything about her knowledge, experience, attitude etc. I believe so she has "friend at court" in Canada Post and nobody doesn't care for her..

I keep reciving delivery notices for letters.. Even tho I am home? As I understand it they are supossed to knock or ring the bell an get a signature... Not just write out a notice? Try and contact someone at canada post? Yeah right.. No one ansewers the phone!

Hi all,
Below are the details posted on canada post webiste. Today is 17th feb am still waiting for my expedited parcel.
Thanks to the sender they refund my money back assuming my package is lost in transit.
2011/02/11 02:13 mississauga item processed at postal facility
Track history
Date time location description retail location signatory name
2011/02/11 02:13 mississauga item processed at postal facility
2011/02/10 20:11 mississauga order processed at postal facility
17:59 mississauga item picked up by canada post
16:45 mississauga order information received by canada post

Canada post please improve your services and recruit some honest post deliver guys.

Some Canada Post mail carriers will not hesitate to label your property 'Unsafe for Delivery' due to any amount of snow deemed too uncomfortable for the carrier to tip toe through.

Today, feb. 4, 2011, I received an "important notice from canada post - confirmation of change of address or hold mail service" notice and it's addressed to the previous owners of my house who moved out six months ago. So, the previous owners have paid for and entrusted canada post to handle their mail forwarding and canada post has just notified me, the wrongful recipient, of this. How unprofessional and incompentent. Here's the kicker. The notice bears this phone number to call and this is what it states, "if you have not requested either of these services, please report this matter by calling our toll free number at [protected]. " so, I call [protected] today (Friday) at 1:45 p. M. And you know what I got? I got an automated message telling me that... "we're experiencing higher than expected call volumes and we will not be taking your call today. Thank you for calling and have a nice day. " and their automated system proceeded to hang-up on me. Now, does this give you the impression that canada post seriously manages their, in their words, "important notices"? To make matters worse, I attempted to email a complaint to them and yet, every "contact us" button I clicked on simply gave me a bunch of faq's with no contact information but, rather, more links to more faq's just in case the first round of faq's didn't cover it. Of course, none of them did.

Seriously, this has made me realize that canada post is not trustworthy and that they simply do not care about the inferior services that they're providing. The attitude has been clearly demonstrated as, "we don't care about your complaints and we don't want to hear them either - go away!"
To that, I say, "you got it!"

Subject:Offensive Postal clerk at post office at Shoppers Drug Mart at 3003 Danforth Avenue, Toronto with a bad attitude tells customers to get out after overcharging and refusing to correct the problem

Our complaint concerns the middle-aged, caucasian-white, female, postal
clerk who wore no name tag and declined to provide her name either.

We were in a long line-up at the post office at Shoppers Drug Mart located
at Our complaint concerns the middle-aged, caucasian-white, female, postal
clerk who wore no name tag and declined to provide her name either.

We were in a long line-up at the post office at Shoppers Drug Mart located
at 3003 Danforth Avenue, Toronto, Ontario on January 11, 2011.

The line was moving very slowly. The postal clerk did not seem to know what
she was doing either. She was yelling at customers, particularly the visible
minority customers. Her bad attitude was abrasive and rude.

We checked the price she quoted with the printed postal price, and rightly
discovered that she had overcharged us. We asked her to correct the problem
and refund us the difference. Clearly, she had made an error. Instead of
correcting the problem, she told us to get out of the store.on January 11,
2011.

The line was moving very slowly. The postal clerk did not seem to know what
she was doing either. She was yelling at customers, particularly the visible
minority customers. Her bad attitude was abrasive and rude.
We checked the price she quoted with the printed postal price, and rightly
discovered that she had overcharged us. We asked her to correct the problem
and refund us the difference. Clearly, she had made an error. Instead of
correcting the problem, she told us to get out of the store.

Complaining to CanadaPost was of NO use since we received no reply.

Escalating to CanadaPost Ombudsman was a waste of time, since Beth Lambert, the CanadaPost Ombudsman did nothing about it.

For a long time now I have been unable to persuade Canada Post to deliver parcels to me even though they have been well paid to do just that. I live in an apartment and I am being punished by lazy Posties who refuse to make the effort to just ring the buzzer or even try to knock on the door. I have complained to the Post outlet given on the notice but they are Pakis who just stand there with a glazed look on their eyes and do not attempt to find my mail unless I pretty much point out the package to them. Is there some magic thing I can do to compell Canada Post to deliver the mail they are paid to? Who can I talk to in person at the post office? Yesterday (Dec 17) I waited all day for delivery only to yet again be foiled by the elusive postie who stealthely hangs the notice card and flees. As per usual they did not tear off the label that should be applied to the parcel so of course when I went to the post office to try and get it the Pakis refused to even look because the label had not been applied by the Postie. They told me to call the 1 800 number which of course just tells me Canada post is closed - please try later. I tried again today with the same results. I guess you are closed alot at this time of the year but the recording doesn't even tell me when you might be open next. I tried to track the package by phone but your system would not take the id number I have. I also tried online with the same refusal given. You guys are the PERFECT "no" machine. Can anyone tell me how I can start ACTUALLY getting the mail I pay for? I have spent many trips in the last couple of years going to the office where my undelivered mail goes to and often I come away empty handed because the Pakis can't be bothered to put in any effort to reach down and pick up my package. The frustration I experience is considerable and you guys should owe me quite alot of money back since your failure to deliver. I am leaving for holidays and expected this very important package and now of course you guys screwed me yet again and by the time I get back my package will be sent back again. That is the cruelest irony: often my undelievered package sits there so long because the Pakis can't find it and then it is sent back. I doubt very much anyone will call me but I am requesting a call from Canada Post to see if they might try a little customer service since they have been well paid for it. Again my cell is . My latest package which can not be tracked (as usual) The delivery person put no information of any kind on the notice. No time, why it was not delivered, didn't tear off the label so of course the post office where it is supposed to be said they can't help me. You guys are not reachable by phone so I am reduced to having to send e-mail. Your goal is Customer Service?

I phoned to follow up with a complaint I filed. They informed me that the package which is supposed to be held for two weeks for pickup was sent back to the Toronto depot for redelivery. So rather than actually delivering the package one block from the postal outlet they decided to send it back into the system to only once again come back for redelivery (sent south some 6hrs). I asked who authorized the return of the parcel and when I didn't get an answer I asked to speak to a supervisor. I was given over to "Lynn". I explained that the package had items for an elderly persons health. She proceeded to tell me no it didn't! Then when she didn't agree with anything I had to say threatened to hang up on me. I asked her for the name of who authorized return of my item. She then said that the item wasn't mine even though it was paid for by me. I said how can a supervisor not know who authorized return of a package and how do you figure the package contents don't belong to me. She had no answer. So I told her that I wanted to put in a complaint about her. She gave me a file number. I asked when could I expect a return call and she said that there wouldn't be a return call. I said why because the complaint is about you? She then said have a nice day and hung up on me. Again and again Canada Post REFUSES TO TAKE RESPONSIBILITY FOR THEIR MISTAKES on top of which they put peoples health at risk.

The Thorne post office is the worst postal outlet I've ever used. My 76 year old mother who can not walk and has cancer ordered a heater that included door to door delivery. Canada Post - Thorne location did not deliver the box. They don't give the standard services that you expect from a normal post office because they are simply substandard. Even though they are supposed to deliver they DO NOT! I contacted customer service on her behalf and was given excuses and refusal to deliver with a time expectation of two weeks just to have someone return my call. Two more calls were made...again refusing to deliver. On the third call the agent actually lied and said that the previous callers did not ask to have the parcel delivered! At the end of the last call they did not guarantee delivery but said they would "ask" the outlet...there was no reassurance that it would be delivered and they literally left a 76 year old cancer patient out in the cold! No service, no compassion and no control over their representatives/employees. A supervisor should have phoned and demanded that that box be delivered that day but instead they left her hanging and waiting. It is one block away - how lazy can the postal employees be! She is still waiting. Canada Post should be ashamed and need to straighten out and set a minimum standard in their service.

Canada post sucks...

Thieves are all employed there.

Go to hell!

You thief stuff that belongs to someone else!

Unionizing government employees just encourages rude behaviour and overall poor employee performance.

There were two elderly Canada Post employees behind the counter that were clearly having major challenges with the tough-screen console and blamed me and my child - the customers for their shortcomings. I was trying to ask a question if a piece of paper added to the parcel would change the cost and the employee "sshhhssd" me. After a few attempts in getting an answer to my question - they finally answered me in a very exasperated and "dismissing" tone. As if my question was irrelevant and outright silly.

I pointed out that they were being very curt and abrupt. One of them said because it was all of a sudden too noisy - there were only two customers!

If they can't handle two customers and would put the blame on their customers for their poor behaviour - how about providing the employment opportunity to other people who would actually appreciate the work they do.

I made an online purchase which was mailed (Express post) to me using canada post. My package instead went to the 'undeliverable' mail office, who knows where that is... I got no answer form anyone form canada post because I was not the sender, they had my address on file, and yet no one could tell me why the item was deemed undeliverable. What’s most disturbing is; if canada post deems a package undeliverable they can sell it and pocket the cash…that’s just wrong, especially since they make it impossible to make a claim. I am so dissatisfied with how this was handled by canada post I will go out of my way to avoid using them in the future!

A small package (About 500 g) was mailed from scarborough, ontario on thursday march 25 to my address in edmonton, alberta. It hasn't arrived as of thursday 8 april. When checking the tracking number, I was horrified to find that the package had arrived in edmonton postal depot on saturday 3 april, and finally the item was sent out for delivery on the 7th. Having not received it as of 5.30pm on the 8th, I phoned the canada post and received no satisfactory answer, except I was advised to contact the sender and put a trace on it.

Imagine the package is sitting somewhere a few blocks from my home for 5 days, and canada post was unable to deliver it.

They are eager to raise the postage rates regularly, it charges one of the highest rates in the world for letter mail and parcels, and the lowest speed in delivering them. Perhaps the only country that charges gst on stamps, and charges $5 for delivering customs parcels. It is time to replace the greedy heads of this inept crown corporation with people who can afford a little care towards its customers.

Alright so the jist of this complaint is to reveal what smiths falls canada post office is really all about.

My fiance receives checks every week for him to get to school and also support himself while he is in school. These checks come straight from the ministry of finance in toronto. Since my fiance and i have moved from perth to smiths falls we have had problems left right and center from this ridiculous and pathetic company called canada post. We have waited days upon days for his money to get here, which by their "standards" should take up to 3 business days, not a week!
We still have yet to see three checks that went missing since last week. He has missed a week worth of school all because of this crap, if he misses a certain amount of days he does lose his school and funding.

We have made phone calls to the customer service but, no surprise, they don't give a rat's ### about anyone but themselves. All they say is that "those are our standards, we make no gurantees on that" or "there's nothing we can do" ### there's nothing they can do. They can actually get off their ### and do some dman work. They shouldn't have "standards" if they can not stick to them. We have even received a call from the supervisor of the smiths falls, ont. Canada post branch. This woman was so rude to not only my fiance but to myself as well, she hung up on him while he was in the middle of talking, she yelled into the phone while leaving a voicemail, she did not do a god damned thing about this issue.

We are getting pretty sick of having this happen time and time again, once or twice yes it can be seen as a mishap, but three or four times now.. No no no, that's an issue that needs to be investigated.
I mean, how can someone rely on this type of system?

Not to mention that it's not just his checks that have been late. My mother who lives about 20-30 mins away from me sent a jury notice via canada post to my address, which i did give to her correctly. That was back in sept. Of 09, it's now jan. 2010 and still nothing. We called just before christmas to see about the checks and the jury notice, the supervisor at this canada post office had the nerve to blame a letter mailed back in september on christmas and the christmas season. Last time i checked the calendar, christmas doesn't happen in september. I let the customer service know about how rude she was and how she pulled her little stunts on us to make herself look good.. And stupid... All they did.. Yea you guessed it again.. A big load of nothing! I hope someone from canada post actually reads this, if there is someone reading this from there.. Here's a little side note.. Kiss me ### and actually start doing something about all your mistakes! Yes, that does require actually moving and doing some work. It's a job not a god damned social! If nothing is done about this issue, the minister of finance will be the one making the phone calls to canada post instead of us. Let's see them try to suck ### then!

Canada post has a standard on their website, stating that within province a letter send regular mail should arrive in 2 days. I can understand up to 4 maybe depending on varying factors. I rely on checks sent to me from MOF, as I am a student on a grant program, they come in the mail. I have been waiting 2 weeks now for one check that went "missing" and still waiting on this weeks checks, these checks are meant to supplement my living while in school, so I simply cannot get by without them, I dont live with my parents and I dont come from a rich family either, I make ends meet thats it.

Calling Canada Post gets me nowhere, they just say nothing we can do and blame it on holidays that havent even passed during the time these letters are sent out. They consistently blame it on the company sending it when the minister of finance prints, cuts and mails the SAME day every week. There have been other letters mysteriously vanish from the system with no explanation. Canada Post needs to get its act together, the untouchable government agency is eventually gonna get hit hard with all the people that have contentions with their service.

My fiancee was sent a letter from his family, a 1.5 hour drive away. They sent it on Sept 20th, 2009, we are now in to Jan 2010, almost Feb, it still has NOT arrived. I have received mail, damaged... opened, contents removed and placed back inside...poorly... which I though was against the law? Or just never receive it at all...

I have had to CALL companies to find out my bill amount for the month as my bills just never came! What is this! "we'll deliver it when we get around to it, lets just sit on our fat **ses and drink coffee all day" operation?

Canada Post head office will know who I am based on the nature of this complaint.. And you can ask me all you want, I REFUSE to take this down as it serves as a warning to others, and a revelation to your blatant disregard for your service quality, which is EXTREMELY lacking.

Apparently some canada post employees expect a tip over the christmas period. When my mother (A senior) was too naive to pick up on the canada post lady's innuendos in the conversations when my mother was out walking she (My mother) got a cute little package in her mail box along with her mail jan. 04/10. It was a piece of styrofoam wrapped in christmas paper with a bow. Indicating a lump of coal and her displeasure from the canada post lady. When the canada post mail lady spoke to my mom previously on her walks she indicated how she liked working the neighborhood at this time of year as she would get a bottle of wine or chocolates. How outrageous. Canada post gets a good wage. My senior mother does not and would rather donate to the food bank. To be this petty and small is unbelievable.

Are there ways to stop Canada Post from charging ridiculous postal rates? For a parcel less than 5g, I need to use the parcel weight cost, instead of the letter rates, just because the height is more than 2cm.

In addition, the rates are ridiculously high. Are there no ways to stop them from this? It is killing small businesses, espesically online business.

Which authority is best to approach for to highlight what Canada Post is doing to them?