Careem
Reviews and Complaints

Respected sir/madam,
My name is Mohsin MUkhtar
My registered email is [protected]@gmail.com for careem. I booked a ride today with a captain name Mahboob at round to 10 pm. He said me to come at pinned location but on the same time he cancelled the ride and put an outstanding balance in my account of 119. I really shocked over this behavior of such so called employee who is blot on the dignity of a company. Do take a strict action against such so called monster. And remove my outstanding balance. If I did not get prompt reply from your side. Definitely will delete the App and never use Careem again. Thanks

Hello Careem I booked a ride from FJWU rwp to nust h12 but i was charged unfairly rupees 500 however my fare was only 266 rupees. Upon asking him to show me the end ride at his phone he said that there might be some internet issue but as soon as I left i got to know that the fare was only 266 but I paid 500. Also my wallet amount was deducted (28 rupees) please refund my amount. I tried calling the captain but his phone was switched off.

I booked a ride today (19 January, 2019) from Askari 9 Lahore to University of Central Punjab. Total distance from google maps is 24Km via canal. But I have been charged for 55 km.
The expected rate at the time of booking was Rs. 350 to 450. But I was charged Rs. 843. Kindly look into this matter. As, I think i have been overlycharged. I must be compensated for this overbilling.
Name: Muhammad Haris
My contact no: [protected]

License plate number: LEH-6302
DRIVER name: Sami ullah

Desr careem owner
This habitual act of careem captin that they are not cooperating with customers if the distance is little far they refused to go and asking for cancel the ride most we are in emergency and getting late but captin did not understand the problem many time they switch off their cell phone last night near about 10.15 o'clock name shah having car wagonr pic the ride but when he comes to me and i sat in car with my family he refuse to go reason is this person are extra which is totally wrong he call the careem help line tell them i told him that let me talk to operator but he switch off the call and run away he did not cancel my ride and careem fix fine in my account if careem didn't reply me i wil delete careem app and never use careem any more

I booked a ride with careem on 8th jan 2019 and was picked in white corolla by captain Mohammad yousuf khan, during ride he was polite and told me that he sells automobiles part time.if i ever needed to buy a car and gave me his card with cell number.reference number of receipt is [protected].this morning i got a message from his number that was on the caed that he gave me.im copying the text.
Such a nice personality you are..
So soft heart and so beautifull face with smile...
Will always expect your order...
I think its highly inappropriate for him to send me these kind of personal msg.i find it extremely annoying and want to report this captain.thanks

Today is 10th january 2019. I had to book a careem for coming to my workplace. My home is hardly 10 minutes away from where I work and the driver charged me rs 624/- in the morning at around 8:10 am. He charged this much because of the 'peak factor' the company often puts up when customers have to travel on busy roads or at night time. This particular morning neither was the road busy nor was it raining. Despite this, the company charged me a massive amount. What is the reason for such unfairness and lack of concern from the careem administration? On what basis did they take this amount from me? I think the company offers good service to the people in lahore but earning money like this (without paying heed to the people's income and the hard work they have to put in to earn it), it is tarnishing its image in the eyes of its customers. No one wants to pay an unfair price for the number of kilometres they didn't cover with the company. I demand a proper refund. Kindly stop putting the peak factor up when it isn't required.

I am careem bike captain and now its third time my weekly bonus and gurantee is reversed. It is to requested you that please check my account and my rides history and also the time and temperature of pakistan during this week then tell me why is this happens to me again and again against my hardworking. I am very disheart if possible then kindly return back my cash and if cant possible then block my id.

Regards
Muhammad Taimoor Sial
Careem bike captain
1143331
[protected]

The incident happened today 12/30/2018 at around 9 pm. We booked a blue toyota camry with plate number 7230 jn j. The driver was asking inappropriate questions and verbally harassing us with sexual intents like "he will pay us with money for his sexaul satisfaction for a certain time" and kept on asking until the ride was over. We are requesting the company to put a resolution to this incident that could happen anytime. Harassing a woman or women either verbally or physically is against the law. Photos from the car attached below for further imbestigations. We are hoping for a resolution to this unacceptable manner towards your consumer!

At 16:27 on 28 December 2018, I booked a careem ride in islamabad, Pakistan and the captain Muneeb Ur Rehman Abbasi used abusive language without any reason, his careem registration needs to be cancelled imediately for this offence or I will file a case against careem and not against this individual only, you cannot hand over the service in illiterate people like him, I am awaiting your reply...

Today I had booked Careem around 4:51 pm and here is the following details of the captain who had charged me for the ride which I did not take

Rohail Khan
+[protected]
Silver Honda City ICH
BMR-734 2018

So, therefore the amount to be refunded will be PKR 378. Either you can send me through cash or have a cheque ready under my name of "Fouad Ahmed Longi", Account #: [protected], Bank name: Standard Chartered Bank.

Your cooperation will be highly appreciated

I've completed the registration process, took the training, paid the car check up fee and my car is still not registered. I went to the registration office on jail road 5 time, and every time the staff says it'll be okay within half an hour. The staff is so immature either they don't know anything about it or they just lay off the riders with a new lame excuse every time... Im fed up with this

Dear careem mne 18-12-18 ko go+ ki ride book krwai estimated amount 280-320 show hui jb ride end hui to mjy 1000 charge kia gya or mery pas na rent show hua or na ride.
Agr isi trha service hack hoti rhi to careem chor kr sb uber hi use kren gy.
Mjy umeed hai apki buri management team is complain ka koi reply nhi kry gi or in sha allah is surat me 2 din k bad me apna account careem se delete kr duga

Dear Sir main ne aik Ride ki thi Canal park se Go+ Ki booking thi jis main family ne jana tha Captain ne Family ko Droop off kar k 1550 rupee le liye jab k mere pas 368 ka balance show hua he or Captain ne 450 add kiye hen jis se mere account main 82 Credit show ho raha 1100 Rupee ka Captain ne Fraud kiya he is Captain k khilaf Action len or mera credit mere account main add kar den Shukariya.

Dear Careem Team,
Yesterday I had the coincidence to face a problem from your services. I availed a total of 4 trips from your services I faced a fare problem in one trip. Your captain charged me 460 rupees although the approximate fare was supposed to be RS 140-150 but I still I paid him Rs.500 & told him to cash the remaining amount in my account but he didn't do so. After calling your help line discussing whole scenario, he discussed with the captain but the captain lied & said that I was paid only RS 150. I don't know why he did that but it had a very vicious effect about your company on me.
Kindly compensate & return me my amount & if you can't then please remove my record from your end cause this will be my last ride through your services. I have much better services to consider. I'll recommend my inmates to never avail the services of careem, it's just a fraud. II'l also run campaign this issue on social media if have the time. Please find mentioned below captain details.
Captain name:Muhammad Imran
Honda City White, LEA-9846
Captain number:[protected]

Regards,
Imran Munawar

Date of the incident : 4- Dec - 2018
Reference ID # : [protected]

Pickup
04:30 PM
Efu Life Karachi West - PECHS - Karachi - Sindh
Dropoff
06:02 PM
Rehmateshereen - - - Tariq Road - Karachi

This incident took place on our way to the designated location. My friend and I were mugged on gun point. The entire blame goes on the rick driver as he was riding the rick as if it was a donkey cart. We requested him several times to ride little faster but he completely ignored. And then this incident took place were this man stopped our rick and robbed us but he did not harm the rick driver neither was he robbed.

While we were still in the trauma he dialed someone's number and told us that he had lounged a complain at the careem compliant center. If the complaint was placed then why there was no action taken (we were charged for this trip).

The very next day we received a call from [protected] saying that we found your stuff so please guide so that it can be delivered, but then this guy came with the items that did not belong to us. So i wanted to confirm if this number is registered with you'll so that nobody gets trapped like us.

For your satisfaction you can judge this incident by measuring the pickup and drop-off point. The distance was of max 15 min but it took more than an hour.

I am a frequent user of careem and such negligence was never expected off careem.

hello careem sir my captain id of this number [protected] running without my permission 6 month ago and anyone hack my careem captain id when careem apologise about our data is hacked i go to careem head office DHA lahore the coustmer told me after 3 days your account has been activated but next day i was in exedient now i am healthy and fit to drive but careem adma issue is your device has been block please vist office i go office they say contact to careem dubai please sir open my account last time i am soory about all please give me one chance my adma account activate please [protected] muhammad mudassar rashid

Hi
this is Azeem here i have lost my sister's hand bag in captain's car and i call him as right now but hi still off his number . after one hour he call back and ask 1000 for giving me back my bag what is this [censored] can any body here to solve this problem . kindly contact me as soon as possible i am still waiting otherwise i will call police and will see what happens.
my contact number is
[protected]

At 12-30 pm today while trying to book a ride from National Institute of Child Health Rafiqui Shaheed Road Karachi at my Child Aid Association office. On repeated attempts I was not able to complete my booking . Connection complaint was reported. The YFY connection was working as I was able to use WATSAP . I was stranded and had to take help from my friend for ride back to my home. Also please inform if such situation arise how to contact you.
Nizam Ul Hasan

I've book ride few mins before and he said my bike is tyre punctured so I couldn't reach to you bcoz shops are closed so it'd take 1 hour to fix puncture so he told me to cancel your ride bcoz ur ride didn't take above 3 mints eventhough i told him that app is showing me deduction rupees he said no any cost would be charge from you .. further screeshots are attached you can see

I booked a ride towards d17 islamabad and the captain told me that he is coming i waited for him and he showed that he has arrived at my pick up.point but he was far away from my location i called him to come at the right location but he misbehaved and cancelled my ride after 10 min and careem charged me 100 rupees because he waited at the wrong pick up location