Careem
Reviews and Complaints

I booked a ride on15th of July at 5:49 pm from Korangi Karachi modal colony Karachi but your captain refused to go to my destination and forced me to cancel the call. No careem cars ware available nearby so I refused to cancel then captain misbehave me and didn't move towards me so I had no way to cancel the to book a new. But as I told you before that no careem car was available nearby so I couldn't book a careem ride and had to go through Uber
Kindly refund my cancellation charges because I was forced to cancel as your captain was not ready to pickup me

Dear Careem team,

I am taking Careem rides for almost 1 year, but never had a complaint, but during my last ride (booked for my family) on Tuesday 11th July 2017 on Toyota Corolla LEE-4593 Driver Name: Asif Khan, experienced a worst ride ever.

My bill amount was Rs.305, and i gave Rs.500 currency note to driver, but he did not have change (i am sure, he lied), and he told me that he will add remaining amount in my account. I paid him 500 rupees. He told me that he had added 500 to my ride.

But when i received an email / checked my account, he only posted 305 rupees. I called him immediately, and complained, he lied that he has posted 500, later on he was so rude, and asked me to contact company.

Careem Team, 200 is not a big amount but its a fraud / unethical / theft and criminal activity. I just wandered that dont u have any control on such issues ? because i am unable to find any proper complaint number / email where i can report such happenings.

i am very much disappointed.

Dear Desk Officer,

For the last two days I have been charged Rs. 1300 + for a ride from Bahria Town Rawalpindi phase 3 to Serena Hotel Islamabad. This amount is reasonably high and is happening since recently. Is there any special reason for that. Please look into this unreasonable price hike. Otherwise, we have no choice than not to avail Careem's services any more.

Best regards,
Zafar
[protected]
zh.[protected]@unesco.org

Dear Sir,

I have used Careem couple of time and never had any problem. But from last few week the attitude of drivers are really crazy, when we book careem am sure they can see the location from where they have to pick the client, when we call them they say sorry we cannot take a pickup as we not in your location or stuck in traffic if that is the case than why do they accept the request from client, and later we charged and force to pay in our next trip for the rider we have never taken. On friday 7th July the driver by the name of Mehmood Zia ([protected])accepted the ride and when we got the message on the cell your careem is here we called to see where he was, so he replied i will take time say half an hour to forty five minutes if that was case than why did he send the message your careem is here.

You guys need to be more professional and need to give some training of manners and how to use the app and look for pickup location.

Hope my complaint will be treated as important.

Thanks,
Anna
[protected]@gmail.com

I hired your service at Karachi on 05.07.2017 and requested for pick up from Qasr e naz club Road Karachi to Jinnah international airport Karachi. The captain alloted to me Mr. ABDUL BASIS vehicle no. AZJ223 cheated me . He didn't reach me at my location and cancelled the hire of himself before reach me. Therefore the amount of penalty was unduly charged to me. He wasted my time and I missed my flight as well. I complained immidiately at your customer service at Karachi by phone and registered my complaint but in vain. Kindly address my complaint immidiately under advice to me and oblige.
Regards.
Muhammad Wasim Khan
[protected]

To Whom It May Concern:

my name is Danish Afridi and i live in model town karachi. i booked my ride from model coloney to baldia town, the captain was muhmad yaqoob and his contact number is [protected]. he accepted the ride but suddenly he called me to cancel the ride. i did that as he said but my wallet balance become from+93 to -93.

i want a suitable compensation for an amount of 186. i look forward to hearing from you and i hope that you will compensate this before 10 july 2017 with your usual courtesy and i continuingly enjoy your service.

Sincerely,
Danish Afridi

Respected sir,
I hired careem cab on sunday 02nd, july, 2017at 05.47 p. M from gulistan. E. Jahuher block 18, billys paradise 2, captain was mumtaz ali, having contact number [protected], cab was nissan mocco, maroon bhm-745. Driver was on askari route and says to me that your location showing in askari so I can not come in gulistan-e-jauher. Then I said ok just cancel the ride, but he says that if I will cancel the ride then I will have to pay panelty. Please you cancel the ride. When I cancel the ride a message show in my account with the panelty of rs.250/-... Why I should pay this amount. Please exempt this amount otherwise I will cancel my i. D...

From
Binish rub

When I hear about cream earnings I decided that I will purchase a car and I will register with careem.

But; when I purchased a Daihatsu MIRA Car Model 2014, registered 2017, and when I went to careem DHA Karachi office, Careem staff asked me that we can not register your car in "go plus" we are registering your car in only "go". and they told me that the company changed the policy.

I worked 2 days with careem and I am totally dis-hearted because I am getting very low amount while I am driving my car myself.

I purchased my car on loan and how can I pay my car's installments when I am earning very low amount.

Please think about this problem.

Dear Careem,
the rude behaviour of your captin name Yasir Malik car name Cultus white car no BHJ643...
he confirmed the trip and when we started the trip he cancelled it and says that our service is not to Gulshan e Maymar and took off from the car...
secondly the abusive language of your captain...
the trip was cencelled by him but the charges was loaded in our account...
phone no [protected]
dated 26 june 2017
timings 7:14 pm

Iftikhar Ahmed Satti - [protected]
I called on cell no. [protected] on 28 june 2017 at 03:00 pm from
Lehtrar Road Ali Pur Islamabad after some time captain informed me that
his system is not working properly and could not find the route and
asked me to cancelled the ride, I did so and after few minutes he told
me that his system is working now and he is reaching. So I avail the
facility of the same but a plenty of Rs. 137 was imposed whereas I was
not guilty.

On the same day at 08:25 PM I booked the ride from Defence Road
Rawalpindi and captain told me (cell # [protected]) that he is stuck
in traffic jam in Ayub Park (a picnic point) and cannot reach at pickup
point in two hours and he told me to cancel the ride, and on doing so
the same plenty of Rs. 137 was imposed.

Please do the needful at your earliest.

Dear Sir / Madam,

On date: 03/07/2017 night i am booked Craeem from Karachi Airport to Surjani, I am call to you Captain Mr Muhammad Zeeshan Siddiqui Cell # [protected] Toyota Corolla White AEP-478 But captain refused to ride for Surjani & other side he is ARRANGE TRANSECTION and charge fear Rs:187/= & your e-mail received so i am shook this is 2nd time careem captain cheating with me,

I am regular customer & used careem in Lahore, Rawalpindi, Islamabad & Peshawer, I want to immediate action even return ther wqrong charges from careem & if i am not received any positive respond so i am not used careem in futuer & transfer to UBER with Thanks.

Kind Regards,
Mohammad Shafique,
Head Of Operation,
Trax Logistics,
Karachi,
[protected]

I booked a ride fromairport society rawalpindi at around 1.30 on 30 june 2017. The captain was syed zahir ali, car was red suzuki go swift 1.3 with registration no. QY-113. The driver started the ride before reaching at my place. I waited for him for 10 to 15 minutes after he atarted ride himself and my bill was being counted. The screen of my phone showed u will reach destination in 31 minutes and so on...upon asking he said that happens automatically by careem app and he charged me extra... No one picked call on hwlpline either and even the captain didnt attend ny call fir first 10 minutes...he was ridiculous take strict action. I need a reply of my complaint forom u

I called careem on 28th june 2017 at 10:00 pm in jinnah avenue centaurus . After numerous phone calls the cab did'nt reach there as he failed to find the
route to reach there. Waiting for around 45 minutes the ride was cancelled by me but I was told that I had to pay a penalty of 120 as the captain was assigned.So i took another local cab and set for home because i could'nt wait longer than that.

Captain is Arshad Iqbal Abbasi, +[protected]. Suzuki Alto, Silver, RI-897.
On our way the total distance was about 11 to 12 km but your captain demanded 1033 which was totally unpredictable. I pay 400 to your captain but my outstanding balance shows 1025. It must be in 250_300 range but fare seemed to be very high .It should be resolved as we want to be proper customers of Careem and we don't want to quit it just because of it's unauthorized...

This complaint is about the Careem Captain Tajammul Abbas having car Blue Daihatsu Mira, Registration # BJB 318 and the cellular # [protected].

I booked a Careem ride from F.B. Area, Block 20 to F.B. Area, Block 10 today June 28, 2017 around 01:00 p.m. upon receiving the details of captain as detailed at para 1 above. I called on his number and asked his where about, I responded “I am close to your area and you have to come across the road( Shahr-e-Pakistan), else I’ll have to take a turn”, I said that Careem has to come to your door step, that’s what Careem is for, and the Client doesnot have to walk to main roads. (Please note that this was not my first ride with Careem and never had I encountered with a Captain with this behavior).

The location that I clicked was 1 min away from my house. The Captain refused that he’s only allowed to come to the pin point and he will not come to my doorstep.

Seeing his weird attitude, I immediately called Careem helpline (refer screen shot having time 1:13 pm), told that lady about the unreasonable behavior extended by Careem captain and requested her to change the Captain. She told me not to worry and that she will give me another Captain soon. That was quite vague to me as I had to visit someone that time only, I said the same to her with how soon will it be 10 hours or two hours, unfortunately there was no satisfactory response.

From then, I waited for new ride, but was startled to see intimation about the same Captain. Then I received the message that your Careem captain is here (refer screen shot having text messages at 1:23 pm), I immediately called the Careem helpline (refer screen shot having time 1:23 pm) to ask about this strange pattern of service, when I was assured that the captain will be changed then how come that Captain is approaching me. They said that you are to follow-up with the Captain, I was rude enough to said that where should I look for him, in whole Karachi, when he already had refused me to come to my gate. There was no satisfactory response for me. I think Careem people were expecting me to cancel the ride so that they won’t be blamed for their unethical and unprofessional service, that I didn’t.

Well, after hanging up the call I traced that driver (refer screen shot having time 1:33 pm), he said that he was outside my gate, I immediately left for outside, where he misbehaved a lot with me stating that he was not my personal driver. Indeed, he was not, otherwise I would have fired him, besides, he argued that the doorstep is the pin point, instead of admitting his mistake. (please note that misbehavior with a female is not by the law in Islamic republic of Pakistan and is counted as an offence, and the series of my telephonic calls to your helpline and the ride with the same driver means that Careem has backed this nonsense.

To my surprise, this Captain said me that since you are Syed that is why I have not cancelled your ride, otherwise I would have done that and you had to bear that. Is Careem riding on this Burham and Shoodar concept? Please stop this intolerable behavior, Pakistan already has enough of it.

I called twice again to the call center and told the agents that if they did not have any other driver they could have informed me, so that I would have availed Uber or have made another arrangement (refer screen shot having time 1:37 pm and 1:47 pm)

Above and beyond this, at the end of the ride the Captain charged me waiting charges of Rs.50, its not the amount that matters, it’s the matter of my respect and I have found this a deliberate act of disgracing me as despite of the complaint of Captain’s attitude, I had to bear with him

I need an answer to all my queries as to why Careem agents did not provide me a better Captain despite my constant complaints and how did that man charged me for waiting, when I am supposed to sue the Captain and the company for disgracing me

On our way the total distance was about 10 to 15 km but they charged 937 which was totally unpredictable. It must be in 350_400 range but fare seemed to be very high. It should be resolved as we are proper customers of Careem and we don't want to quit it just because of it's unauthorized fares. Kindly act upon it and deposit extra charges in my account as soon as possible

Captain name admi iqbal
Cell number [protected]
Suzuki alto aqs-807
Time of booking around 3:30
Approx fare 350-400

Details:
Today I booked ur ride for malir saudabaad
He picked my family

After 2 to 3 kms he asked my family
That saudabad malir is no-go area
So cancel this ride and pay me 500 rs for saudabaad otherwise leave the car and engage another driver

I was not in car
On eid day at 40°c my family had no choice except to accept his black-mailing

He picked the family and drop at saudabad
With 500 rs

Where I received a msg of charging 130 rs

Don't know
What the game us going there

Abid ali umang

At about 12 : 58 pm we called Careem Taxi services at [protected] (mobile/ cell number of the driver)
In 5 minutes white carols car RI 98 arrived G-6/2, Gali 12, quater 380-C. From here the ride ended at PWD society, near Bahria town.

The among on meter was Rs.310. But he charged us 680. According to the driver they charge double due Eid, which was yesterday.

Hello,
I had booked a ride today using Careem. I called the driver to enquire about his location, to which he responded that he will not come and pick me as the road is jerky.
I asked him to cancel the ride so that I can rebook it. He said that he wont cancel, as it will apply a penalty on him.
Now i can not book a ride, and my careem app says that driver is on his way.
Please get my ride cancelled, and impose a penalty on your driver who has caused me delays today.

Dear Careem,

I have just had a terrible response to my recent trip request for a driver called Katim Muhamad and his car number is 6627 ص ص . I requested careem, but the driver could not reach me though he was using the GPS. He called me and asked me to cancel the trip since he could not reach me. When I tried to cancel, the application notified that i would be charged 15 EP for cancelling. I asked the deiver to cancel, but he replied rudely that he would not. He also claimed that it was my problem NOT HIS PROBLEM and it was me who had to cancel. I turned off the application and I will not use carreem application again.

Dr. Omaima Esmaiel