Careem
Reviews and Complaints

Natalya Miranda
Jun 20, 18:20 +04

hi I took a ride today the track showed that the captain had arrived. where as he HD d not arrived. he was somewhere else his navigation was off the whole time so I had to track him and then call and tell him where to come.
he came after so long I waited for him yet you guys took waiting charges.
secondly check our route nap. he took me back and forth to the same place again and again.
first he was asking me the address had my map on. then later he was like let me drive. I know the way.
thirdly I was feeling so sick and nauseated with the low A.c it was my worst experience.
my question is when I waited for him and saw him coming in front of my eyes why the initial waiting charges if my location was on what was his problem.
secondly he almost took me back to korangi. just check our route map and see how much we roamed today. I reach in 40min
today I reached in 63min exclusive of the time spent in calling him and explaining him everything.
your driver is sick. not in his senses. according to him I did not guide him properly. but if he had the map why was he taking my instructions?

Hello hopefully i will get the proper action about your captain who wanted us to cancel the ride, and it was really urgent to reach at airport but he forced us to cancel the ride because he said its too much rush hours, its non of our business you just cant ask the coustomer to cancel it.
Thats really rude attitude which is not acceptable, leave the jib if you cant handel it.
Captain name: Abdul HAseeb
Car: white suzuki celerio
Lef-1875

21-06-2017
i received Message from my bank that i used careem cab Service and they detected amount from my bank + international card swipe charges but i didn't use their services. first i called my bank and ask them if this is a mistake they said no careem charged you with this amount.
so i called careem helpline they asked me to email on [protected]@careem.com
so i filed my complaint and send them bank message i received.
the response i get is please share your bank statement with us.
so now what they exactly what me to do.
Go to my bank ask them for bank statement in fact Pay charges for my statement and then email them
they want me to do all the hassle work
they should check their account statement they received this Money or not.
what they are basically doing is fraud they are stealing people money.
and their response is pathetic.
now i called my bank ask them what to do they asked me to visit my branch file a claim and complain against careem they will do the further.
The point is they are stealing people money so be careful every one.

User name Asad Javed Cell no +[protected]
I am very disappointed about your Very pathetic helpline service never received my call whenever i called careem on their helpline. Just machine operator speaking and waiting on call. Very very very poor app and driver dealing with clients are pathetic. On 12 June 2017 the driver accept the ride and before reached my destination to pick me up he press the arrived button and go for other ride without picking me, when i called the driver he said he couldn't pick me bcz he cant know the location i asked him why he press the arrived button as you are not here at my location he said i was near you but due to rush i cant pick u i said him i will complain about you he turn off the call and he cancelled the ride but the ride charges of 150 PKR charged to my account without picking me up. i called helpline for complaining but no call operator was available after waiting for 5 minutes. I have been charged by careem 150 rupees without ride. I request you to return my 150 PKR otherwise i will file a court case against your company for wasting my time and mentally torture me.

My address is 359 A nishtar block...but the driver came to 365 Nishtar Block and I asked him to come to the previous lane but he kept on wandering here and there and didn't come and canceled my request...and my balance got negatively updated by Rs.150...
Driver has canceled my request so I am not liable to pay this balance...
Kindly update my balance.
Thank you.

Yesterday June 13, 2017, i booked a ride Booking ID [protected]. the captain Yousuf Ahmed, accepted the ride, i called him several times to ask the exact location where he is so that i can guide him the way to home. he kept wandering here and there on the nearby streets, showed the status that he has reached but didnt reached to me. and after 10 mins he cancelled the ride. I booked another ride at that time to reach to my destination. but at the end of ride, they charged by double, the one which was cancelled by the captain that 1 also. kindly look into this matter, and return the amount of 150 rs which was charged unauthorized as the captain cancelled the ride.

Yesterday 13/6/2017, i had a horrible experience with Careem's captain and i submitted a complaint to your customer service as follows:

Captain Name: Saber Hosny
Car condition: broken door
Booking ref: [protected]

"I told the captain to take me to Fawzy Moaz, semouha, Alexandria Egypt then he asked specifically where and i offered him to guide him excatly where in Fawzy Moaz street. He drove me to Semouha as agreed -supposdely- i looked couple of minutes in my phone i found myself in Roushdy! he was busy chatting on the phone with his girlfriend. when i stopped him and asked "where are you taking me?" he apologized and sgave an excuse that he doesnt know where is Fawzy Moaz. Knowing, Fawzy Moaz is one of the main and well known street in semouha area!

like seriously! what was the use of the GPS he has?

Needless to say, his Behavior with drivers in the street and how vulgar he was. cursing drivers who ever pass by"

i raised my complaint and i received an email which i consider an automated one that they will waive tip charges because of what i incurred.

Truly, nothing was waived and this was not the first time.

this was unprofessional and not the expected service i was looking for.

Looking forward to a better service.

they was a guyz in my nrighbour hood ask my number then i recived a pin code of careem ... now i contiously reving msg that i book the ride but i didnt book it ... they are using my number to get free ride ... ki dly blck them. i just post a picturr of them i didnt any kind of ride but they just say u book a ride and we r on our way to recive u and them cancel

My friend used my phone number behind my back to book a ride . He does that every time with a different phone number.now I downloaded careem and I can't create a new account it says an account already exists with this number so can you remove that old account or tell me the password or whatever. I can prove that this is my phone number through messages or anything else.

AOA respected careem operator,

i have used careem quit many times and didnt receive any complain from your services, but today i have used your app thrice a day but i only reached my destiny one time. at first, the correct location was not provided to the captain and then i booked the ride again and due to signals issues from the captain (as he was not receiving my call neither responding to my messages due to signal problem) i missed the second ride as well, the captain warned me that i should cancel the ride and receive a penalty, but my question is, why would i be having a penalty? as due to this in convenience i have suffered a lot.

Kindly improve your services in Rawalpindi and let me know, when i can book my next ride.

Best regards,
Rija Hafeez
[protected]

Dear Sir,

I booked Careem last day round about 17:00 PM, Mr.
M. Nadeem Iqbal Shehzad, cell no. [protected]
Gray Toyota Corolla, ZZ-840, deputed for me for Careem. When I made a call to Mr. Nadeem Iqbal Shehzad from my cell phone, just after the ride booked, he answered me that the tyre of his Toyota Corolla is not functioning well, you will have to wait 10 minutes, I said it's ok...I'll wait for u...but against my expectations he did not came for about 45 minutes, I called his 4 times, but his answer was not satisfactory. Neither he cancelled the trip in due time nor he responded in positive. It also reported to Careem call customer support center in the meanwhile for assistance but they they also did not cooperate me as well. Ultimately an amount of Rs. 120/- was imposed on me which is totally unfair. Customer Support Center assured me that an amount of Rs. 120/- will be obsolete d from my account but a negative balance of 120 is still showing in my account.Why? I wanted to take ride but your Captain refused to go with, how u can charge me Rs.120 -ve instead?
IS IT NOT A FRAUD AND UNFAIR MEAN BY CAREEM ADMINISTRATION?
You are requested for an urgent action against the captain and customer support center staff misinterpretation.

Regards

DILBAR
[protected]

complaint against

Muhammad Waqas
+[protected]
Black Toyota Corolla
LED-7305 2012

last night i was book a ride from MacDonald Faisalabad at 9:49 PM
McDonald's
People's Colony No 1 - Faisalabad

i call the captain but captain says he did not receive any ride from me, and after some time he start the ride . and end ride soon so i complaint against hime i have 105 credit in my account which is waste because of that ride.

today early in the morning i booked a ride from.malir river bridge to taj medical complex then i made a call to captain he said i am not coming i am far away from.so cancel the ride... i asked him to cancel by himself he said we dont have option of cancelling a ride ( amir khan dihatsu mira BHL 764) he said cancel this ride and again book a ride u will get another captain who will take u to your destination.. i did the same i booked a ride and made a call to the captain he said he is nof comming to malir he did not have idea about the way so cancel the ride ( ammar rehman toyota pixis BJE 305) Then in evening i again booked a ride from taj to malir the captain said i am not coming cancel the ride i asked him that they will charge me he said no u will get no plenty about this ( arshad ahmed suzuki cultus BGP 559)... SO careem charged me total 465 😡😡😡😡😡😡 is this a way? really unfair and illegal... i am not going to travel by this third class app ever😡😡

Today I booked careem for my family, caption augue to me that i am far away, he was 1.2 KM far from me, after 5 minutes he was 8 KM far from me, after that he was not receive my calls, i have called him 5 to 6 times,
After that i cancelled the drive.

Its a very bad attitude of caption. I am using careem since 2 years.

Snapshot is also attached for the reference.

After cancellation 150 PKR charged from my account.

Please trained your captions.

My name is Danish Akbar and am from Pakistan. I booked a ride couple of days ago for Gulshan-e-Ghazi, Karachi and when the Captain arrived, he told me that we don't provide services in that particular area and to add insult to injury, they charged me negative balance of Rs. 136. Now how could you justify this act. Was it my fault that you guys don't provide services in aforementioned area? How are we suppose to know where you go and where you don't? Kindly, get rid off this negative balance ASAP.

Regards,
Danish Akbar.

Please note that two of your Captains was a reason I went work 45 mins late. And If your company didn't retain me with a reasonable sorry, I will never use Careem, as It will appear that your company behavior encourage these unacceptable attitudes.

My name is: Ahmed Elhalwagy
My email: Ahmed.[protected]@gmail.com
Phone number +[protected]
Yesterday Morning I booked a trip to work, the captain told me he is 2 minutes away, I waited for 6 mins and I started calling him several times until he cancelled the ride with no apologies. I booked another one he was about six blocks away. I waited for him with calling his phone from 8:34 AM until 9:00 when he cancelled!

And after all these inconvenience I noticed I am being charged for 8 pounds! This is a hell of experience!

My name is Muhammad Faizan Khan. My ID is [protected]. I registered my car 'Coure 2009' with captain 'Nouman' in Careem Hyderabad 4 weeks ago (around 9th May 2017). Unluckily, due to captain issue, I didn't continue after 1 week. But now, since last week I am ready to register another captain, but I didn't receive till now my cash balance of rs 1459.62 Rs in my bank account. According to the Careem representative I should get the money back in 2 weeks. It's 4th week going on and I am still waiting for it. I am out of Pakistan I can be contacted via email only.

Kindly reply me asap because I want to register another captain for the same car, but I will register only if I get positive response from your side.

I am attaching my Careem account and bank account detail for your reference. My bank 'Burj Bank' is converted into Al Baraka bank.

I ordered a Car to take me from Kafr Abdou, Alexandria, Egypt to Sporting Club today 29/5/2017. When the driver arrived, I kept calling the captain to make sure that he was standing in the right place but there was no answer and I kept looking for the car but I could not find it. After that I found that the driver cancelled the trip and that I was charged 10 pounds as a cancellation fee although I was not the one that cancelled the trip. The captain's name is Hany Atef and the car is Renault Logan 9526س د ى .

Firstly when I was signup with the phone number. I forgot that email id and passwaord. But now when i am signing up with the previous phone number it is not processing.
Now i want to signup again. But careem app does not allow me to sign up with the previous phone number.
Please give me some advise or resolve my issue as soon as possible so that i can use this service.

Yesterday I have been charged twice for rides that I have ordered but didn't benefit from. one of them the driver cancelled without even calling me and telling me and the other one the driver phone went off suddenly and I had to wait for 5 mins in the street until a public cab picked me up but I got charged later for that ride. This is completely unacceptable; I want a careem customer service representative to call me back now