Menu
For Business Write a review File a complaint
CarFlexi

CarFlexi review: booking 16

K
Author of the review
2:11 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We used CarFlexi service and booked a car. Everything seemed fine until the day we went to pick up our ride.
When we arrived at the place we were told that there was no booking under our name!
I immediately contacted CarFlexi and asked what was going on and they explained that their booking system differs from other. So they literally said that when I booked a car I just sent a booking request. And after the request was sent it was for the booking agency to decided accept it or not. Unfortunately my request was rejected and we were left without a car.
So unprofessional!

16 comments
Add a comment
H
H
Hargrave
GB
Sep 01, 2018 2:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking CFF53A7E
I made this booking yesterday. Today my Doctor has advised me not to fly or drive at the moment.
I should be grateful if you would cancel Booking and Refund The Deposit as soon as possible

B
B
Bbgo
US
Oct 15, 2018 10:20 pm EDT

This is a truly bad company. They ripped me off in Romania. Go direct to the company. A $350.00 rental ended up costing $600.00. We were made to pay insurance twice.STAY AWAY from CARFLEXI.

N
N
Nail Cagri
US
Oct 28, 2018 9:44 am EDT

I have rented a car, and they take deposit of 1000Euro. Not they are not refunding it. No one is answering my mails, or inquiries.
CFCE3877 booking number.
Date Of Rent started 9th May 2017
Date of rent ended 14th May 2017

When I returned back to my car, they say everything is ok, but still cannot have my money back.

E
E
Ercan Selek
CA
Nov 12, 2018 8:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I rented a car from Carflexi last summer. I paid 100% insurance to cover everything possible. Was not supposed to be a deposit at the pick up but rental company took advantage of the rushy situation and charged deposit. After over 3 months no refund yet. I want my deposit refunded now.

D
D
Deebajaj
US
Jan 22, 2019 3:41 pm EST

I have to confirmation numbers and payments made to you on both! Last night at the airport I was denied a car! I need this fixed ASAP. Have someone assigned to who can mail me on this. CF7FF5EC is the code

D
D
Denise Peters
SA
Jan 23, 2019 5:40 am EST

I believe there should be an investigation to confirm that this company actually exists. We have had numerous deductions for a single car from our credit card with the same message.
Our card could not be processed. With a request to re enter the card details. Every entry deducts the money. [protected]

J
J
John cm
ES
Apr 27, 2019 2:49 pm EDT

"Damage over evaluation, no response."
4/16/19
Scuff mark on mags. due to rubber or road tar, abusive evaluation totalling over 300.
Never use them again. Damage waiver contracted and nobody wants to take responsibility. Car flexi nor green motion.
Absolutely not acceptable.

J
J
Julianty Wijaya
ID
Jul 14, 2019 5:18 pm EDT

Please be informed that we have been charged twice for booking code CF3A3BEA of NOK 8097 and NOK 7278, while it should be only NOK 8097 only following our contract.

Would be appreciated if we can have further explanation regarding the double charging.

H
H
Hadar Farber
US
Aug 12, 2019 8:48 pm EDT

order CF2B9F16
I was charged 400 Euro by the rental company on the 31st of July 2019
I have insurance with you please return my emails and calls asap! [protected]
hadarfarber@gmail.com

View 0 more photos
W
W
Wojciechu
US
Nov 10, 2019 2:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

After buying car reservation in Carflexi, were an unpleasant disappointment when we try to collecting the car. They made a reservation for cars that are not even on offer in local car rental.
They left us without any help - they are frivolous, avoid them ...

A
A
Alban cukaj
US
Nov 17, 2019 9:30 pm EST

Cf14f472 Confirmational I went to Tirana didn't not answer my phone no one waiting for me there office was closed which I (want to get a refund )my money please and it's not my fault I tried to call them 8:30 and nobody answered I tried maybe 10 times

P
P
Paul Donnelly
US
Nov 18, 2019 6:09 am EST

I had a voucher (cfaeeaa8) for a car in italy which the rental car company (maggiore) completely did not honor at all.

Carflexi promised to investigate many, many months ago.

All promises but no action.

They are just scammers.

J
J
Jess Coll
US
Nov 20, 2019 5:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

After buying car reservation in Carflexi, were an unpleasant disappointment when we try to collecting the car. They made a reservation for cars that are not even on offer in local car rental.
They left us without any help - they are frivolous, avoid them ...

P
P
Parker Asset
GB
Dec 04, 2019 9:12 am EST

The booking changes the dates and charged for insurance I didn't want and the car they gave me was a lower quality car.

Totally overcharged and absolutely no customer service, my advise, do not use, this firm is terrible, I'm going back too my normal supplier.

A
A
Anna Kacz
GB
Jan 25, 2023 12:18 pm EST

Hi I was rented a car from Carflexi last year 22/08/2021-02/09/2021 cf986307 voucher 6537594 .After many attempts to contact still waiting for refund!

A
A
Леонид Батрак
US
Jun 03, 2023 6:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a car in Romania, got full insurance, someone hit me and ran away

View 0 more photos

More CarFlexi reviews & complaints

CarFlexi - fraudulent charge 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
CarFlexi - rental car charges 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
CarFlexi - car rental
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. CarFlexi Contacts

  2. CarFlexi phone numbers
    +44 203 808 8944
    +44 203 808 8944
    Click up if you have successfully reached CarFlexi by calling +44 203 808 8944 phone number 10 10 users reported that they have successfully reached CarFlexi by calling +44 203 808 8944 phone number Click down if you have unsuccessfully reached CarFlexi by calling +44 203 808 8944 phone number 11 11 users reported that they have UNsuccessfully reached CarFlexi by calling +44 203 808 8944 phone number
  3. CarFlexi emails
  4. CarFlexi address
    5040 NW 7th St, Suite 690, Miami, Florida, 33126, United States
  5. CarFlexi social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024