CarFlexi
Reviews and Complaints

Booking number: CF030419

I am facing with an ongoing issue with one of your agency which I booked my car! My deposit ( JDR 350) pre-authorization still is not cancelled or refund from the agency. Even though I sent 5 e-mail and many WhatsApp messages, they never replied me. I am very disappointed. This is my 3rd time booking on your booking, if this problem is not solved soon I will never ever book again with your page. It is really annoying when you are trying to get an answer from the supplier and nobody cares you! Awaiting your solution

Reservation nrs CF0F8016 and CF7670BD. We made reservations for 2 cars from 13/4 until 20/4, we could pick the up in Maebella airport. At arrival we went to the Goldcar desk, as we made the reservation for there cars. As the forms were completed they told us that they couldn't deduct our prepayment of € 62, 29, because we paid it on your account. We did pay the full amount, there was no other choice. So we would be very pleased to receive the 2 prepayments of €62, 29 on our accounts.
Tours faithfully. Family Taels

Hi I booked a car on Friday 19th April online and an amount of R479, 70 was deducted. I would like a refund because they also deducted money at the counter when I went to pick up the car.

My reference is CF7DFC39.

I cannot he charged twice for insurance. Please refund to my account.

FIRST NATIONAL BANK
Cheque Account
L. Notshe
Account: [protected]

I look forward to your response.

Booking reference: CF152279
I'm hoping you can resolve this.
We reserved a car with Carflexi in Catania, Sicily.
We arrived at the airport and rang for the shuttle bus to Catania Car Rental. My husband and I rang about 50 times. No reply.
We were stuck at the airport and had to make alternative and more expensive arrangements.

I would like the deposit that you took refunded please as no car rental was provided.

Despite several emails and phone calls over the past month or more nothing has been resolved and you still have our deposit of €16.52.
Please see attachments.

Yours hopefully

Karen Waddell

To carflexi team,
I did make a reservation for 3 days to rent a car in bari airport, from carflexi on 16. Febr. For 18. Febr 2019. And I did pay with the same card,
7 euro/ day + 2 euro/day x 3 days = ab. 26 euro (+ 5 euro at ofice)
After I did landing, I call at carflexi for rent the resrved car but from your ofice I was refused bec. I have"t a credit card (I have only debit visa card) I try to pay cash and I was refused again. (I had a bussiness meeting on 18. Febr. At 15:30 with a car dealer - in santerano in cole) and I wash-out, he meeting. I must to refix a meeting with car dealer, and for not miss again I took a taxi for 50km distance.
For this inconvenience please to refund me the total amount payed by me on 16. Febr. With card visa... 6472, a.S. A.P.
And please send me a refund confirmation.
Carflexi e-voucher no: cfc26206
Regards,
Chiriac vlad nicolae

aBUSSive damage evalution, and not accepting damage waiver per contract. To go through GREEN MOTION.
I contracted through CARFLEXI.
The mag had a back surface scuff mark but i didnt consider damage nor have any knowledge of how it was produced.
Tar from road, rubber from the tyes.
I dont accept charge back and nobody is accepting the damage wavier.l
scam...

I sent pictures and explained everything very clearly. We paid some services and we have received very bad and unprofesional ones. The car stayed in the hotel parking because we could not use it, it was old, dirty, insecure, and impossible to install children's chairs. Carflexi partner promised us a new car with isofix children seats and we got an old one, worn out and defective air conditioning and borken, dirty and insecure children seats.
They told us that all the taxes were included and I noticed that even the parking had not been paid, even though they told me they had paid it.
They were very rude, etc.
What should I do?
I have sent more than 10 emails.

Florin tihulca

I hired a car from car flexi with first of R1795 for the carhire. I was given a good rate. I signed up got the car and a deposit of +_ R 1100. When I got my statement it said I owed R1795.00 still. I went to First only to be ripped off even more. From this they wanted a deposit of R8000 plus the amount which was over R10 000. I told the lady at First that I cannot give so much what about my holiday. I ended paying for a B class small car almost R550 a day.

This is daylight robbery. Please get rid of Carflexi. They and the car hire First work together to rip you off.

I rented a car online and I payed via PayPal. The problem is that I didn't know I needed a credit card for the deposit, since they didn't tell me until after I did the payment. My problem is that I don't own a credit card which is why I could not longer rent the car. I went to the place which was InterRent in Bari, and they told me that I couldn't rent it without a credit card, and I should call CarFlexi to get my money back. I had to rent a car in a different place since I needed a car urgently. When I called CarFlexi they told me that I can't get a refund, which I think is totally unjust because no one told me I needed a credit card. So basically they got my money without me taking a car. And all this was done the same day, so I don't understand why I can't get my money back.

Alessandro Scamarcio
voucher number: CFAE0068

Dear sir,

I have submitted claim for Damage Excess Protection, but there was no response.

I am submitting the claim again.
Attached are the documents for the claim:
1) CarFlexi booking with Theft Damage Excess Protection. Account: [protected].
2) Europcar rental contract number [protected].
3) Europcar statement of return page 1, 2, 3, and 4.
4) Europcar invoice number [protected] amount Euro 639.37 for scuffed alloy.
5) Credit card statement page 1 and 2 with the damage charge of Euro 639.37.

Please kindly look into the matter and revert. Thank you.

Regards,
Kwong Kang Choon
Email address: [protected]@gmail.com

Dear All,

Voucher No.CF 162B7B
Confirmation No. [protected]

I was and i rent with sicily by car directly as they never received your confirmation number and voucher.
So, please remove the purchase amount of qatari riyals 172.28 as i never rent under your services and Sicily by car as well confirmed that they never received this confirmation and number references from you.
For your own information I rent with them from 29 december till 1 december 2018.

Thank you for reply.

Nadia Sahraoui
Mobile [protected]
email: legal.[protected]@gmail.com

Ref:47726339za3
Voucher no:cf96b398
I would like to lodge a complaint about my reservation, I would like inquire about my refund on the booking payment I made, as I was about to fetch the vehicle I booked at avis wit bank and they told me that my card was invalid. I was not aware of this and I would like to know if I would be refunded I have cancelled my booking with avis 30nov18/14h00.
Cell:[protected]
Cell:[protected]
Email address:[protected]@gmail.com

Good morning,

See below in reference to this order number -
Your CarFlexi Order is CFFB06CA

I booked a hire car with your website earlier this week and paid the fee through paypal, i was on the understanding the fee displayed on your website was the cost of the hire. But i picked the car up at budget (belfast city airport) this morning only to be charged a separate amount again for the car. I am disgusted with this and would like it made clear why i have been charged two separate amounts? What is the purpose of paying carflexi AND budget to hire a car?

I would like to be contacted by a manager or supervisor asap regarding this.

Extremely unhappy customer.

Hello, in 1st november i did a search to make a car reservation, but i never concluded any reservation with carflexi.
But i received my credit card statement with a card flexi charge that does not correspond.
I want a refound of what was charged incorrectly please.
My name is Marta Cabrera Cohler, iam from SouthAmerica, mi mail is [protected]@gmail.com and my phone number is +[protected]
The amount they charged was 188 dollars

Website shows lower price of car compared to other website, but cunningly portrays confusing calculation at the payment page which allows the company to charge you an extra fees for using their website, so-called service fees.

Very misleading and dishonest company. Please stay away from this website! Called to clarify with the company but personnel sounded very non-nonchalantly and not helpful at all, perhaps trained by the company to do so.

Im writing this so that no other consumers will fall victim to this wicked company. I hope Dubai consumer right department will take action against this company.

Hello, I reserved a car at ALAMO from October 22nd till November 2nd, 2018. In the return of the vehicle in Toronto, the amount of the invoice is upper to that of the receipt which was given to me in the reservation. I ask you for the refund of the difference.
Mister Didier BRUGOUX
Voucher 4045585
Recive [protected] oct 2018)
Recive [protected] (02 nov 2018)

Hello, good afternoon. I book a car with your company, and your company asign to CENTAURO in Madrid. October 1, 2018. Very BAD company, very, very bad services. The bus take half hour in pick me at the Airport, when arrive to the hotel, where Centauro have a small desk and one telephone, the waiting time was over onother half hour, and finally the lady was so, so rude.
I try to talk to a supervisor, and nothing happens, was its impossible. I need to take taxi 30 euros back to Madrid Airport and rent a car there in SITX 13 days for 157 euros. Free kilometros, and with exception to go France or Portugal.
Honesthly I want my MONEY BACK. I dont think is nice to loose that amount of money. I am a honest work lady, make only 12, 90$ hour.
PLEASE RETURN my money.
thanks so much, have a very good day
Maria Nava Coca
[protected]@yahoo.com
PH: 305-710/2953

I made a car rental at Brussels airport REF. CFLAL01
at arrival i could not find a desk or contact person from Car flexi.
I was looking up and down and after half an hour i decided to take the train and rented a car in Gent.
To my surprise I received a mail from Carflexi to ask me about my experience!?
It would be nice if I could receive back the money i Paid for not receiving a car.
Details.
Pick up 11/10/2018 Brussels airport TK1937.
Regards,
Jan De Beir

Good day. I booked a car with carflexi and had the worst experience ever. the agency could not listen to understand but just wanted me to listen to her. My booking number is CF590CF70. Please note when I got to the car hire they advised me that carflexi is way more expensive than booking with them at the counter. Which is very misleading as we're convinced on their interest that they are way cheaper and less complicated.
I just want my refund of the money that you took from the credit card.
You just feed us lies and take our hard earned money just like that.its so hard to reach your customer service representative and when I do he will be so confusing with a tone that is very difficult to understand.
Please give my money back.ig you are a reputable company you will understand what our negative reviews do to you

Dear all,

We have booked via Carflexi (ref. CF5871A3) and your services (CI110412621) a car at Napoli Airport from 24.8.2018 till 07.09.2018.

I have paid an advance with my credit card (Poelman Caroline) of 139.14 EUR. The total invoice is of 595, 29 EUR and you have taken the same amount from the card of my husband (Cammaerts Alain), which means that you have not taken into account the advance of 139.14 EUR.

May I kind request you reimburse us the 139.14 EUR immediately.

For your information, please find annexed the proof of payment of my credit card, of the one of my husband as well as a copy of your invoice.

Please reconfirm by return.

Best regards,
Caroline Poelman & Alain Cammaerts