Carnival Cruise Lines
Reviews and Complaints

Wife and I had cruise booked for September 20, 2020, which obviously did not happen due to Covid. We chose to leave our deposit with Carnival in hopes the someday we would take this cruise. We had been VIP with Carnival prior to this time.

Last year I inquired about just getting a refund and they indicated that it was not problem I could call the 800 number at any time and get a refund, but if I chose to not get a refund I could get $600 onboard credit, etc. Again we decided to leave the deposit as it appeared we could get a refund whenever, and maybe Covid will clear up and we will go again.

Well life changes, and now we are in need of that $500 deposit and the Executive Resolution person I spoke to said refunds for Covid ended March of 2022, to which I was never notified, and now refuses to give us a refund. I expained that the $500 right now was more important than a $600 onboard credit, and if she really insisted that we cannot get a credit we will never be back on Carnival. She didn't budge.

Booking# B4J7D0 sail date: Oct 1 2022 Sail date got backed up because of Hurricane Ina new sail date Oct 2, 2022. On Sept 30 2022 at 3:10 am My mother passed away. I had to call to cancel our cruise. A few hours later Carnival said we could cancel because of storm. I had all ready cancelled. I got my port fee and taxes back which was $416.72 but she said She could not give the $280.00 back. I had to fill a death certification to get credit. Where do I send death certification to. We already have another cruise booked for May 2023.

Thank you so much

Beverly Estes

[protected]

Missing digital images from USB and copy right notice

D6S7K0

CARNIVAL LIBERTY 05/Sep/2022

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We have reached out immediately upon return that the USB was blank; we used the form, we attempted to call on the pre cruise. I have another cruise booked and threatened to cancel that if they won't deal with this.

I called the customer service, since I thought maybe they just were not getting the form- they said it was 30 days out. However, it says they only keep the items for 30 days on the form you fill out post cruise.

I have written emails on every form I can find for Carnival. I don't know who else to contact.

Z36HT9 cruise for Aug 26, 2022 missed due to in hospital Appendicitis that ruptured and required surgery

I have sent several emails on this matter but a month later and still no response Not asking for a refund, only want replacement cruise for same ship and location I have booked 6 cruises with Carnival and always enjoy them missed one due to my guest did not have valid ID which I understand and should have checked before leaving home for cruise but my illness was not in my control and fell Carnival should work with me on this Again I have sent several emails on this but no response Sent papers from hospital of dates I was there at Iredell Memorial Hospital but not able to attach here I got a great deal on curies I missed for booking early, had ocean view 5 day cruise out of Charleston, SC Cabin was for a single guest only but still a very good price

From: Jennifer M Hall

Date: October 7, 2022 at 1:13:03 PM CDT

To: [protected]@carnival.com

Subject: Requesting

Ha, I said I would never step foot on a ship again because of the past experience my one and only cruise was in August 2005. The cruise was out of New Orleans. We sailed off and we’re not able to make our stops and nothing was pleasant about it. We made a big circle around the coastline just to simply be dropped off in Texas and get a flight home. Katrina came destroyed. Everything vehicle in New Orleans and now. It was devastating to everyone I know. Like I said, I said, I would never take a cruise again after that nightmare. That is the reason so much time has went by that I am requesting anything now. I am trying to book a cruise to take a friend and I am asking to please consider any type of discount, credit, upgraded room, etc.. I reached out because I do feel like Carnaval would like to make someone’s memory and experience somewhat better after that. I appreciate you in advance for reviewing and what are possible offers to help accommodate this new booking.

The particular cruise I am looking at is January 5 through the ninth out of New Orleans. (Déjà vu lol)

Thank you again,

Jennifer M. Hall

[protected]

My wife and I are booked on the Celebration Transatlantic on Nov. 6. My mother just decided she wanted to join us, so I booked a cabin for her, but the system did not allow me to book her on the same deck. We are booked on deck 4, my mother deck 14. I called Carnival and spoke with 2 managers (as high as I could go), and non of them were able to honor my request to downgrade my legally blind mom from deck 14 to 4 - to be close to us. Instead, they offered to upgrade us to deck 14, for an additional fee, which we declined of course. My wife and I both have over 100 nights each with Carnival, and are shareholders, and we are very upset to be treated like this.

My wife and I recently had a cruise and photos taken by the Pixels Gallery. We decided to purchase some prints and also the rights to the original photo by way of a JPG file. The attendant informed us that they could not and would not load the purchased rights to the photo to a thumb drive or USB drive because of problems that may occur to the file. They will instead load it onto your phone. They insisted that it would be the same size as original and perfect to reproduce or print. With hesitation, I did. Upon returning home I tried to load the photo from my phone onto my computer and noticed that the attendant loaded it onto a screenshot file instead of a photo file. When opening the file, it opens with all the surrounding data from a screenshot and cannot be edited without cropping and reducing the original photo. This makes it useless for me and my wife.

I am disappointed. I did not get what was promised by the attendant.

Clark D. Tomkinson

Debbi L. Tomkinson

Ship; Carnival Panorama

Sailing Dates; 10/01-10/08/2022

Folio;97668

Cabin; 8461

Account; 58186

Purchase Price; $66.94

Very Disappointed

We sailed on 1st october 2022. From sydney international terminal. Circular quay.. Our boarding time was 1.0 clock... We were waiting to board for 4hours and 20 minutes outside in rain then sun and whatever the heavens opened up on us... The ship was carnival splender.. No explanation as what happened.. Nothing... Terrible.. People were complaining... Never has that happened to us and we have been on 3 cruises with you... Also you need to police the fact that people put their towels.. Belonging on chairs.. Sunbeds all day... So its impossible to get a chair around the pools... Overall the cruise was great... Food wonderful... Shows great... And our cruise director andy was wonderful... Yours wyn williams

hello my name is Travina Pitt I booked a Caribbean cruise in 2019 for my family the booking # 9HSZ96 and due to covid 19 my cruise was cancelled on 04/10/2020 in which I had a $297.00 dollar deposit that was supposed to be used as credit on a new booking in which I booked another cruise booking # H63RQ7 and that cruise was cancelled also due to covid 19 on 09/22/2020 in which I had a deposit of $396.00 dollar and I was asked did I want a refund or a credit for any future cruise sailings and I asked for credit in the total amount of $693.00 dollar for both deposits in which I just booked a cruise for July 5 2023 sailing on carnival magic booking # G1X4C7 when I called to receive my cruise credit for my cruise on July 5 2023 I was told I had to write a email and explain why I have not used my credit in order to get my $693.00 dollars added to my booking #G1X4C7 my husband and I didn't feel comfortable cruising until now due to my husband and daughter health issues until covid was under control and everyone was vaccinated plus I was never given a date to use my credit and at this time I would like my credit to be added to my balance on my booking G1X4C7 thank you.

Hello, my name is Adrienne Bailey.

I was on the Carnival Valor August 13-18. First cruise ever as my children gifted me the trip for my 60th birthday. I stayed in cabin 2397, Booking number B7Q7D9. Unfortunately, I accidently left a small, travel aqua jewelry box containing several pieces of costume jewelry, a silver and black medical alert bracelet with my contact info & one very sentimental cushion cut white gold aquamarine ring. My poor husband is still paying on this ring as he recently purchased it for our 20th wedding anniversary. We are not well to do and cannot afford to replace it. I reached out to Carnival immediately and filed a report. I was sure they would find, as I contacted them before the ship sailed again. Also, I was certain I left it locked in the cabin safe. However, 30 days after filing a report, I was emailed a generic message stating that my jewelry has not been recovered. I didn't even get an I'm sorry! Also, no information was provided that they spoke to the room steward or the guest that stayed in the room after me. It appears that there was little effort to find my jewelry. The generic email was very disheartening! I enjoyed my cruise and was wanting to book another, but I am saddened by Carnival's response to my loss!

Sincerely,

Adrienne Bailey

forget things.

Adrienne Bailey

[protected]

[protected]@yahoo.com

On April 29,2021 we deny entry upon the ship after being checked in.We arrived at 14:50 and was checked in only to be told the captain wouldn't open the door.We arrived 40 minutes before departure and their policy was 30 minutes before sail you would be allowed to board.This is very mean intend especially when ship didn't set sail until 3:45.I have been on planes and they waited for passenger long after departure time.Due to their lack of empathy I would never book with Carnival or refer them to anyone.

I have been trying to get in touch with someone from Carnival Cruise Lines since the 18th of sept 2022 concerning our cruise that we were not able to take on the 17th of sept 2022 due to an injury sustained at the terminal prior to boarding the ship. Canot get no one on the phone nor cane anyone be reached via a email address. we had travel insurance, and they are saying because carnival cancelled the cruise beacause never boarded the insuran does not cover anything either. carnival has yet to issue a refund they did send a cancellation letter which i am figuring means they plan on keeping my money. does anyone know or can point me in the right direction to get some help.

Good Evening. I am a gold member of your great cruise line.

I have been on so many excursions with wonderful experiences. However. I encountered my first excursion that left me very frustrated on three levels;

1. I was lied to. I was told we'd spend two hours at the beach. We only spent 1 hour. I was told we'd go to a different beach than the one we were taken to which was dirty.

2. We were stranded in Puerto Plata for an hour waiting on our bus in 90 plus degree weather. No activity. Just waiting. That hour wait was the reason our beach trip was cut short.

3. Our tour guide told us there was no use complaining. That this carnival excursion was like New York. We can complain all we want. We would not get refunded for our troubles. When asked to be taken back to the ship I was told no and to be happy in a patronizing manner

I rarely complain about anything, but this experience was so frustrating that I wasted a whole day of my hard bought vacation that I am attempting to see if carnival would make it right. We paid 110 dollars for what turned out to be a disappointing day.

Thank you for listening.

Your loyal Member,

Eva J. Miano 404.785.4641

[protected]@gmail.com

I am highly disappointed in my first and probably last cruise. We had a horrible experience on the Best of Cozumel excursion. They took us to a filthy, nasty food shack where there were no clean bathrooms with no toilet paper or running water. We went to the Myan Ruins and were rushed through and didn't have time to see them or explore the area. The tour guide prided himself on getting done 30 minutes early. Not what I wanted. Also, the bathrooms there had no toilet seats, no doors to the stalls,and no toilet paper. Disgusting. The tour guide also asked if anyone was celebrating anything special. I said yes, my one year anniversary of being cancer-free and it was my first cruise. He marked it on his clipboard and said he would have something very special for me. On the tour bus he again went to his clipboard and pointed me out and said he would have something very special for me. At the lunch, again he came up to me and said he would have something very special for me. End of tour---Nothing! Also the tasting of chocolate was a hoax. We got to taste one piece of chocolate the size of a chocolate chip and a cocoa bean. Very disappointing.

The cruiseline does not adhere to covid precautions. Our room was not cleaned properly when we arrived. When we disembarked the ship it was a total mass of chaos. Thousands of people all crammed together trying to get off the ship.

I unfortunately had to call Carnival to change my passenger due to the individual having scheduled a surgery during the time of our departure. No way around it. It was disgusting to learn that my reservation had to be canceled and I lost over $600 dollars. Then I had to pay $745 dollars to get the new damn reservation and lost my $500 dollar on board credits. How is that fair? Im basically paying twice. It was not a circumstance that could be helped. Your passengers are getting screwed. This will be my last time.

Jerod Mitchell

booking G0W2W8

VIFP- [protected]

i took a cruise on sept 17- 22 of 2022 and still haven't gotten an response. i was very upset, because i didn't get to enjoy myself the way i should. i was at guest services most of my trip. for it to be my first cruise i will not do that again. i had bugs in my room.I still have the pictures. they didn't fix it until the last night. and only thing they did was move our room

We booked cruise from 9/17/22 to 9/24/22 for New England cruise with Carnival.

Book# Q95VS0.

Problems on the ship with Carnival.

1.The onboard app messaging never worked for me, talked to guest service, logout, reboot and login. it stopped after it worked for a few mins. it always said you were not connected to onboard WIFI. later one we kept trying but no luck.

The app is crap, but you have to pay Carnival to open the app, but it didn't work for you. it's a rip off

2. We bought transportation from Terminal to JFK on 9/24/2022.

We along with a lot of other customers waited for hours in the cold weather, no one from Carnival showed up to explain anything to us.

The bus stop service people told us they had no idea if there were buses coming to pick us up. As they said Carnival just sold tickets to us and never bother taking care of customers.

3. The ship named Magic is dated cruise ship, old and dark. no much going on .

Stay away from Carnival cruise. Not worth any penny of you money.

Tom

This is my last day on a 7 day cruise. I picked a dinner reservation between 5:30 - 9:00 pm. After the first 2 nights of checking in at 5:30pm and then waiting 20 minutes or longer, I was placed at the end of tables serving large groups. Laughter and conversations stopped as soon as I was seated and I became the center of attention. It was uncomfortable sharing my life with total strangers who seemed to be fixated on why I was alone. I hurried through my meal and left. I, a black woman, spent the rest of my time getting something from the Lido Deck, only to place my order of 1 grilled ham and cheese at the Deli and then waited while other cultures walk up place several orders (2 grilled ham and cheese: man), (tuna sandwich: woman) and get their food immediately. Needless to say my food sat and was cold, so I threw it away and snacked on the plate of fruit and lemonade. I went back to the Vista Restaurant on the 22nd of Sept. and I asked to not be place with anyone else. I was seated away from the large groups and was able to enjoy a glass of wine, alone. Finally. This morning, Sept. 23rd, I watched a man get picked over like I did and he became very upset. I was shocked that it happened again, but in a different location, “The Chocolate Extravaganza”. I am very new to cruising, but I spent a lot of this cruise watching and I am not sure that I like what I’ve seen or experienced. I can’t unsee, but I can plan better. I am disappointed. My feelings are hurt and I wanted to do more, but why when you don’t feel welcomed where you eat. I bragged about my Carnival Cruise in January, but I have nothing exciting to share about the 75% of this stay, when eating is part of survival on a cruise this long and you can’t get the same service as others aboard.

Signed,

Disappointed in 9201

I recently went on the Carnival Radiance from 9/9 - 9/12. I played in the casino on a cool electronic poker table. You have to use your room card to buy in. On 9/10 I bought in for $50 and quit the game with $63. When the cruise was over I saw the charge for $50, but no credit for $63. Essentially Carnival has stolen $50 from me. When I called Carnival they told me to contact "Ocean Players Club". I did this but they have no phone number and only accept electronic questions through their website and claim to respond in 2 business days. It has been over a week and heard nothing from them, meanwhile I have been robbed. I continue to try to reach out to Ocean Players Club, but get no response. This is a massive scam. Can somebody PLEASE HELP ME GET MY MONEY BACK.

Thanks,

Ryan

To whom this may concern this e-mail is in reference to Covid-19 procedures and compensation, traveled on the Mardi Gras on Aug 20, 2022, unfortunate contacted Covid-19 three days before departure notified Carnival on board at Customer Service twice was told to wait until arriving back home. Once at home Carnival continues to give me the run around according to their testing procedures you cannot board without a positive test so why won't they compensate me with what is supposed to be a Future Cruise Credit. I have sailed with Carnival a number of times this seems to be fixable. Sorry that it has to come down to this, but I've have reached out on several occasions spoke to numerous people to avail just hope this can be resolved not looking for a monetary refund but to be compensated for medical situation that was out of anybody control.