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Carnival Cruise Lines Complaints 1285

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Carnival Cruise Lines Services and excursion tickets from Carnival

We booked cruise from 9/17/22 to 9/24/22 for New England cruise with Carnival.

Book# Q95VS0.

Problems on the ship with Carnival.

1.The onboard app messaging never worked for me, talked to guest service, logout, reboot and login. it stopped after it worked for a few mins. it always said you were not connected to onboard WIFI. later one we kept trying but no luck.

The app is crap, but you have to pay Carnival to open the app, but it didn't work for you. it's a rip off

2. We bought transportation from Terminal to JFK on 9/24/2022.

We along with a lot of other customers waited for hours in the cold weather, no one from Carnival showed up to explain anything to us.

The bus stop service people told us they had no idea if there were buses coming to pick us up. As they said Carnival just sold tickets to us and never bother taking care of customers.

3. The ship named Magic is dated cruise ship, old and dark. no much going on .

Stay away from Carnival cruise. Not worth any penny of you money.

Tom

Desired outcome: Refund our 2 transportation ticket and 2 App usage fee.

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Carnival Cruise Lines Reservations and Lido Deck services

This is my last day on a 7 day cruise. I picked a dinner reservation between 5:30 - 9:00 pm. After the first 2 nights of checking in at 5:30pm and then waiting 20 minutes or longer, I was placed at the end of tables serving large groups. Laughter and conversations stopped as soon as I was seated and I became the center of attention. It was uncomfortable sharing my life with total strangers who seemed to be fixated on why I was alone. I hurried through my meal and left. I, a black woman, spent the rest of my time getting something from the Lido Deck, only to place my order of 1 grilled ham and cheese at the Deli and then waited while other cultures walk up place several orders (2 grilled ham and cheese: man), (tuna sandwich: woman) and get their food immediately. Needless to say my food sat and was cold, so I threw it away and snacked on the plate of fruit and lemonade. I went back to the Vista Restaurant on the 22nd of Sept. and I asked to not be place with anyone else. I was seated away from the large groups and was able to enjoy a glass of wine, alone. Finally. This morning, Sept. 23rd, I watched a man get picked over like I did and he became very upset. I was shocked that it happened again, but in a different location, “The Chocolate Extravaganza”. I am very new to cruising, but I spent a lot of this cruise watching and I am not sure that I like what I’ve seen or experienced. I can’t unsee, but I can plan better. I am disappointed. My feelings are hurt and I wanted to do more, but why when you don’t feel welcomed where you eat. I bragged about my Carnival Cruise in January, but I have nothing exciting to share about the 75% of this stay, when eating is part of survival on a cruise this long and you can’t get the same service as others aboard.

Signed,

Disappointed in 9201

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Carnival Cruise Lines Casino

I recently went on the Carnival Radiance from 9/9 - 9/12. I played in the casino on a cool electronic poker table. You have to use your room card to buy in. On 9/10 I bought in for $50 and quit the game with $63. When the cruise was over I saw the charge for $50, but no credit for $63. Essentially Carnival has stolen $50 from me. When I called Carnival they told me to contact "Ocean Players Club". I did this but they have no phone number and only accept electronic questions through their website and claim to respond in 2 business days. It has been over a week and heard nothing from them, meanwhile I have been robbed. I continue to try to reach out to Ocean Players Club, but get no response. This is a massive scam. Can somebody PLEASE HELP ME GET MY MONEY BACK.

Thanks,

Ryan

Desired outcome: I would like my $63 in winnings.

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Carnival Cruise Lines Protocol for Covid-19 Compensation

To whom this may concern this e-mail is in reference to Covid-19 procedures and compensation, traveled on the Mardi Gras on Aug 20, 2022, unfortunate contacted Covid-19 three days before departure notified Carnival on board at Customer Service twice was told to wait until arriving back home. Once at home Carnival continues to give me the run around according to their testing procedures you cannot board without a positive test so why won't they compensate me with what is supposed to be a Future Cruise Credit. I have sailed with Carnival a number of times this seems to be fixable. Sorry that it has to come down to this, but I've have reached out on several occasions spoke to numerous people to avail just hope this can be resolved not looking for a monetary refund but to be compensated for medical situation that was out of anybody control.

Desired outcome: A Future Cruise Credit would be appreciated

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Carnival Cruise Lines The entire cruise

I don’t know where to start with how DISAPPOINTED I am with my cruise I just returned from.

Carnival Vista Z21QK1

The food was horrible Restaurant’s not bad but the buffet oh my goodness They had the same rice for 3-4 days maybe longer. Did not have good choices at all…..

The elevators only 2 worked 90% of the time!

Should have had 2 closets did not only had one not enough closet space when booked said there was 2 closets!1

The shows well not a show to me very poorly big disappointment compared to ones on previous cruises.

Seemed to be shorter time at ports

I have another cruise schedule for this month on the Dream I pray that it is better because as of right now if I hadn’t already booked the Dream I don’t know that I would

Desired outcome: I'm not sure but hoping something changes

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Carnival Cruise Lines Penalty charged on cancelled cruise — hold times 4-6 hours and could not get through — inelgible to cruise due to covid

INC [protected] April 2020 cruise cancelled by Carnival due to COVID pause. Carnival sent link in email with option to opt for full refund or opt for future credit credit (FCC) with $300 per person onboard credit as an incenitive to allow Carnival to hold the funds and guarantee you will return to cruising by opting into FCC and not full refund.

Cruise Re-Booked for 11/14/20 for 13 guests. Cruise also cancelled due to exended pause in service. Funds and OBC moved to rebooked cruise for April 2022.

April cruise final pymt date was due January 22, 2022. It was extended few days by request (no problem getting to agent) as Carnival was expected to make announcement on their vaccination policy January 21, 2022. With not everyone vaccinated including kids, the update was deterimental to assess our elgibility to cruise. The announcment was vaccinated cruises would continue as announced and sent via email. This time NO link, only an option to call. We immediately tried calling Carnival to push the credits out since we were not elgible to cruise. The phone lines were not maned properly and Carnival was severely understaffed. Hold times were up to 4-6 hrs many times. This was a well known issue and discussed on Plat/Diamond Cruise Forums frequently. John Heald also addressed in a fb post. I had the priviledge to wait on hold many times for several hrs only to be disconnected by Carnival. This is evidnced by cell call logs and we are in the process of trying to obtain the call logs from landline phones (normally toll free calls are not documented). Unlike most others, when the notice went out, we only had a day to reach Carnival as were were at final pymt. In hindsight, we would have been better off and less stressed to take the full refund and book when elgible. I am a Platinum cruiser, not my first time booking. I have NEVER had a cruise to cancel. Now due to staffing issues on Carnival's behalf, I am told out of $1K and all OBC. This is wrong. I have supporting evidence of all. It started with I am no longer elgible for OBC since the cruise "cancelled" due to non-payment then I was told I was also charged penalty fees. I will take this to every level possible. Attorney, class action lawsuit. Whatever it takes. This is NO fault of my own, I done my part. I am not asking for a refud. I am asking for the penalty fees to be applied back to the FCC and the OBC to be applied to the account for all passengers. Call logs and evidence to support this is available upon request. It has all been provided to carnival's Executive Care team and they have refused to return the funds they took. This is the next step before taking this forward further.

Desired outcome: "Penalty" fees due to carnival not having adequate staffing to field phone calls to be restored to the FCC, making the FCC whole. OBC to be restored for all passengers.

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Carnival Cruise Lines Reservation

I am writing to express the dissatisfaction with our last sailing. While previous sailings left me with positive experiences that I shared with many friends and family, this sailing in particular took me by surprise with the disappointment I came to endure.

I originally booked two rooms with the help of one of your vacation planners, Tona Gainey over the phone. Her knowledge and customer service was just about the only part of this trip I was happy with. One of the rooms was under my name, Jessica Morales (booking# D1R3R9) that also came with $200 of onboard credit. The second room was under my husband, Alexander Morales (booking# D1R4W9) that came with $500 of onboard credit. A few weeks after we booked, I called Tona to try and add additional rooms and guest but unfortunately the cruise was already booked close to capacity, and we were only able to add one more room with 5 guests. That third booking was under Maria Aguilar (booking# D9M1W9) and was including $200 onboard credits.

The day of sailing only 2 out of the 3 bookings were able to make it aboard. The third booking was denied at the port because of their vaccination status. Apparently only 3 of the unvaccinated children were approved to have a waiver. I'm sure you could imagine everyone's disappointment in not being allowed to follow through with our vacation plan and having to leave without our entire family. Once onboard, I attempted to change all of the people in bookings D1R3R9 and D1R4W9 into the suite of booking D9M1W9 since it had already been paid for. I was told by your guest relations staff that I would have to wait until we left the port because that room could still be sold to someone else, and I would have to return after we left the port. At this time, I also tried to add the drink package for my husband, oldest child and myself using our onboard credits when I was told that instead of the $500 credit under my husband's booking it was reduced to $269. I showed them the email confirmation that showed the credit was at $500 and was told that all your representative could do was send an email on our behalf to find out what happened.

As I was instructed, I returned once we set sail to try and change rooms when I was told that it had already been sold to someone else. I asked if I would be receiving a refund then since the room, I paid for was sold to someone else. I was instructed that I would have to call Carnival and speak to someone after the end of the cruise and there was nothing that could be done at that time. I also asked if there had been any updates on the incorrect credit we were given and was told that too would have to wait until after the sailing was over to try and get an answer.

It has been a little over a week that we sailed, and I have still received zero answers. I am not even able to talk to a live person about these issues because only recordings are available for customers who have already sailed and returned. When I tried to speak to someone the same day we returned, I was transferred three times to different departments who all said there was nothing they could do and would have to transfer me to someone else. I am extremely frustrated and disappointed. I would have loved to book again on a sailing to Hawaii and Alaska as my husband and I had planned, but I am not feeling the slightest bit of confidence in Carnivals service.

Desired outcome: At minimum, I would like a full refund for the booking I paid for that was not able to board since I was also denied access to it as well as an adjustment for the proper onboard credits I was supposed to receive.

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Carnival Cruise Lines Casino Liberty

I played in the casino on the slot machines on Carnival Liberty on 09/09 and multiple times when trying to figure out how to add money from my players club winning balance or load a small amount of funds from my sign and sail account I had an error message that said see attendant a few different times and I thought nothing of it as I thought it was machine error and tried a different one. I do not gamble, and this was all new to me as this is my first carnival cruise. I believe my account to my sign and sail account has been fraudulently charged by the casino on this Carnival Liberty Ship. During a 30 -35-minute time span I was charged $725 to my sign and sail account over multiple different transactions. I was under the impression if my card was not in the machine then it ended my time on the machine. I now believe something happened on the machine when I left and either someone else played on it behind me and was able to use my little bit of winnings and also charge up my account. During that time, I was given a timeline of which machines I went to and times where I left the casino and came back in that short 30-minute time frame and, I was given conflicting information from the casino employee looking into this and then the casino manager would not even talk to me face to face when I insisted to let me see the cameras So I can understand the timeline better or talk to him in more detail about transactions on different machines they say I played on via watching the cameras but other machines show I played on them that do not match the time line the casino employee stated him and the manager saw. Also why do I have charges and show I was playing on machines during different 5-minute time spans when they said I left and came back. He said they looked at the cameras and gave me a timeline of the machines I played and when I got up to leave and when I came back during the time span from 12:10 AM on 09/10 to 12:43 AM. He kept saying the time printed from the slot machines didn't match up with transactions on my sign and sail account because no machine is on the same timeline as eastern because the machines came from Miami. Miami is eastern time. I feel like because I was a women and newbie casino player, they felt they could say whatever they wanted to cheat me out of the money I believe was stolen or system area on the machine part. When I asked for copies of the papers, he was showing me he said no. I then refused to not get copies of the papers they had so I could do my own investigation and match up and finally after going to talk to the casino manger again he came back with some of the papers and not all of them. It's very sad someone wants to have fun on the cruise and celebrate a birthday and be scammed by the casino. Not only the machines but your employees that work in the casino being such sharks. I'm very disappointed in Carnival and I don't plan to stop sharing my story with others in hopes you don't take advantage of anyone else. If you didn't have such terrible casino management then I would have had this solved before I left the cruise ship.

Desired outcome: Refund and for this to be taken seriously and hopefully train your casino management to be better people and treat guest better. It's sad if you want to take advantage of people to profit yourself more.

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Carnival Cruise Lines Spa service.

Sailed on the Spirit Ship 8/24/2022. On 8/30/2022 had spa service of hair service for 79.00 dollars. Tech was not qualified to perform this service. He was a young hispanic boy who was not qualified to perform this service he could not even blow dry hair properly or style hair. As aVIP member I would like a refund. Booking #X39QT7 Cabin #5130 I had multiple services performed in this

Spa totaling $494.92. I feel Carnival should be aware of their empl oyee's qualifications. I am a Loyal Carnival customer and would like this matter brought to your attention and taken care of. Thank you, Roberta Dahlberg [protected] [protected]@att.net

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Carnival Cruise Lines Overcharged

John and Sharon Shepard

3201 Key West Drive

Garland, Texas 75044

09/06/2022

TO: Carnival Cruise Line Corporate Office and Headquarters

3655 NW 87th Avenue

Miami, Florida 33178

The purpose of this letter is to notify you regarding a breach of the terms of the contract signed between you, and the Shepard’s. According to the contract, you have violated the following particulars;

For these reasons, we hold you responsible for proceeding in acts that have directly violated the terms of the aforementioned agreement.

We notice charges on our account that we did not make. We are asking for a full explanation to how your company came up with the charges that appeared on our billing statement.

We also notice that some on the payments on our account did not appear as a credit our account before paying our bill. We need an explanation as well.

We come up short using your ATM on the ship of one-hundred dollars. Sharon requested $500 and only received $400 from the ATM machine on the 5th floor of the Casino. We know that the machine had some issues.

The Spa lady changed her own gratuities fees of $12.42 and she stated that I had to pay this amount (September 01, 2022).

-Was not a bug free zone-

Allergies to bug bites

We need accountability to the action of your charges and fees that was applied to our accounts.

We are also asking for a refund of over $2,500 dollars for all over charges and reimbursement of the next cruise we do not want to take with your company.

Since

John and Sharon Shepard

We ask that you work towards rectifying said violation and in order to uphold the original contract and avoid any legal proceedings that may be initiated if you fail to do so.

Sincerely,

Desired outcome: we want part of our money back $2,500

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Carnival Cruise Lines tv service, dining room attire and rudeness of the crew

June 2022, on board the Splendor during NBA playoff. Unable to see it anywhere on the ship including the Sports Bar due to lack of service on the TV. Many people like to enjoy their Cabin at least 1 day during their vacation with their favorite drink. August 2022, on board the Mardi Gras. Excellent ship. Same lousy TV programs even the On Demand movies were old and not very interesting at all. Can your company do better?

2. Elegant night People being admitted into the dining room with gym shoes and jogging shorts while most of us had made the effort to dress in our Sunday best.?

3. 50% of the crew were just plain rude. One crew member even raised her voice at me for asking her for some butter in the buffet area. Almost made me act a fool with her but she wasnt worth the effort. I have been on a few cruises with Carnival and the crew was just great and friendly. a lot of people I talked with also agreed that the Mardi Gras crew was the worst we had ever encountered as a whole. Charolette Sanders [protected]@gmail.com

Desired outcome: Please upgrade TV service. My name is Charolette Sanders. VIFP: [protected]. Next sailing on Horizon on October 1, 2022, I would like some compensation for my incovenience during both sailings. Thank you.

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Carnival Cruise Lines Canceled a whole year in advance and NO refund

I purchased this cruise through Uplift. Was making multiple payments each month and I ending up canceling due to a medical issue and could no longer make payments. I started this payment in June 2022. The cruise was not until Oct 2023. I cancelled Aug 2022. I also purchased the vacation protection, but now carnival only refunded Uplift a portion and I am stuck making an additional payment to Uplift and am out $340. How am I out and still peeing an additional payment when I did everything right .. I purchased the protection plan, I cancelled way before the cruise? And have received not one ounce of communication from Carnival? I cannot help a medical emergency that has set me back a bit. I would like a refund to Uplift to obtain my $340 that is being held for no reason.

Desired outcome: I want my refund of $340.

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Carnival Cruise Lines My Cove Balcony

We sailed on the Breeze on August 15th to 19th, and we had a cove balcony. We could not enjoy the balcony due to it being so dirty and had other people hair everywhere. We notified our room cabin Stewart as well as the help desk on the 3rd floor. We were advised to reach out to corporate office and let them know about our experience. I took the pile of hair to the desk and was told to take pics and send in as well. This was the first time we ever had a cove cabin, and it was very dirty and very disappointing cause I have been cruising with you all since 2011 and Love Carnival. So not sure why this happened, or the staff overwhelmed but wanted to make aware of it. We are frequent Cruiser and had brought some friends for the first time and was so disappointed. If like i like for you all to see the pictures of the balcony area, there was excessive hair all over.We gathered most it to show the front desk how bad it was. We were not able to enjoy it and wasted our money on it. Please help resolve this matter and like there to be changes for other cruisers. We love to cruise and want to be able to relax and it's supposed to be our get away and it wasn't this time. Was very disappointed and may change to another cruise line. Please help with this issue at hand.

Desired outcome: To be responded to and credited for not being able to enjoy our balcony. Was truly disappointed in our get away. Sincerely,James and Treasa Strickland903-263-8148 or [protected]@yahoo.com or [protected]@gmail.com

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Carnival Cruise Lines Food and service

My name is John Amodio my wife and I just got the magic 8/31 2022 this was by far the worst carnival cruise we ever had my folio #was 69355 my vifp # is [protected] to start the lido deck was dirty most of the 9 days we had to clean our own table off to eat the food was cold and selections where bad my wife and I are handicap there was no assistance from people on lido deck I would like to hear from a customer rep at [protected] soon we are booked on the magic July 2023 12 people 4 cabins if you think I am going to spend 10 to 12 thousand dollars and get the same results you are this is a family vac that my wife and I are paying for on a good note we would like to thank our cabin Steward Haime he did a great job room # 9266 and our wait staff at the southern lights dinning room table 727 Wayman Oswaldo and Tanya did an outstanding job like I said I want to hear from some soon or we are going to cancel and go to one you competitors thank you, John Amodio we are loyal carnival custermers did many carnival crews look us to you will don't make us switch

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Carnival Cruise Lines Customer Loyalty

I received a perk via email yesterday and was embarrassed

to even tell anyone I got it. If the value of my previous sailings

equate to a single bottle of water, I'd prefer to get nothing.

If this email does happen to get to you please understand I am

loyal to Carnival and will continue to cruise with you but this seems

like a slap in the face...and I even have to share the water with my

wife because we only get one bottle. :-)

Thanks for you time

Bill Ittner

[protected]@ittner.net

[protected]

Desired outcome: A response, maybe a dinner, perhaps upgrade something that's worth more than a plastic bottle of water.

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Carnival Cruise Lines Carnival Conquest Sail dates August 26th -August 29th

I settled account before I got off boat. August 29th. Wake up this morning and there was $893 charge from carnival that I hadn't authorized. I have filed a dispute with my bank and have requested a statement. I doubt I will ever board this ship again. Trip was paid for months in advanced. The most I spent on the cruise was pulled out of the ATM and that was to gamble so how the hell did you take $893 from my account?

Desired outcome: Put my $893 back into my account

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Carnival Cruise Lines Expired On board credit

In the fall of 2020, I booked a cruise, booking # J79TB9, sailing on 11/29/2020, on the Breeze. It was canceled and I left the payment for a future cruise. I was also given two $300 per person onboard credits ($600). The credit was to be used by 12/31/2020. In Dec. I inquired and was told, that because of the pandemic, the credits were extended (with no end date mentioned). Because of Carnival rules, I was refunded part of the cruise money and still have a credit of $529. I then booked a cruise for 9/18/2021 on the Mardi Gras and opted to save the credits and pay for the new cruise in full. I now want to book a new cruise for this fall and expected to use the $529 credit and also the $ 600 onboard credit. The onboard credit was denied because it had to go to a new booking by 3/31/2022 for a sail by 12/31/2023. My objection is that I was never informed of the 'new' expiration date. The agent said she TRIED to contact me last Dec. What is try? No e-mail, no instant message, a call I did not receive. All that had to be done would have been to leave me a message, then it's my obligation to reply. I was never informed. I could have used the credits on last years Mardi Gras cruise.

Desired outcome: I understand I am in an inferior position and only want what is fair and right. I would like the $600 credit applied to this years cruise. Our cruising days are not over. My number is [protected]. Thank you, Fred

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Carnival Cruise Lines Rate of cruise

My daughter had a cruise already planned and we were going to and myself and do an up grade. A price was quoted so after messing this the travel agent for 2 hours we wanted to book. When it came time to book he said he could not find the price he quoted us and wanted to chage over 100.00 dollars more. He said he would talk to a supervisor to see what happened. After about 5 minutes waiting a supervisor came on the line and was a very rude person that would not even let us talk and said that is the price what do you want to do. When we explained it was carnival that had made the error she was uncaring and so my daughter had asked carnival to put the reservation back to the original reservation and this has left a very poor taste in my eyes. Carnival does not care much about there passangers or they would correct there error and at least offer a soda drink package or any small thing that would help with there mistake.

I was willing to pay for the upgrade but can't understand why it woud take 2 hours to get a reservation upgraded and 4 different prices.

Desired outcome: Hold yourself and staff accountable for pricing they quote and don't act like the customer is wrong. A apology and for carnival to honor pricing that was given.

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Carnival Cruise Lines Casino promotion

I booked two cabins via Carnival Cruise for departure August 22, 2022 from San Francisco to Alaska. In speaking with the Carnival agent, she informed me that my wife and I plus our 2 guests would enjoy drinks ship wide for the cruise duration. On 2 subsequent calls to clarify details, the free drinks for all guests was confirmed again. Upon boarding we learned that our guests would not get free drinks. I met with the casino host and called the 800 casino line. Now I am being told they cannot verify anything. Recorded calls? I am extremely angry at being deceived by Carnival.

Desired outcome: My guests are compensated for they drink expenses and the Carnival commitment stated to me is honored

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1:33 pm EDT
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Carnival Cruise Lines hoops and hurdles to get on the boat

This whole process to get covid information to you is beyond difficult. This should be included with your pricing seeing that Carnival wants guests to travel with them.

Uploading documents, taking tests filling out questionnaires.

I am so stressed out at this point I wish I never booked the cruise.

I also called customer service to prepay the tipping, and was cold transferred by the agent.

James C Brown III

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About Carnival Cruise Lines

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Carnival Cruise Lines is a world-renowned cruise line that offers a wide range of exciting and memorable vacation experiences to travelers of all ages. With a fleet of 24 ships, Carnival Cruise Lines is one of the largest and most popular cruise lines in the world, offering a variety of itineraries that take passengers to some of the most beautiful and exotic destinations around the globe.

One of the things that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing a fun and exciting atmosphere onboard its ships. From the moment passengers step onboard, they are greeted with a festive and lively atmosphere that is designed to help them relax, unwind, and have a great time. Whether it's enjoying a delicious meal at one of the ship's many restaurants, taking part in a variety of onboard activities and entertainment options, or simply lounging by the pool and soaking up the sun, there is always something fun and exciting to do on a Carnival Cruise.

In addition to its onboard amenities and activities, Carnival Cruise Lines also offers a wide range of shore excursions that allow passengers to explore the ports of call on their itinerary. Whether it's snorkeling in the crystal-clear waters of the Caribbean, exploring ancient ruins in Mexico, or taking a scenic tour of the Alaskan wilderness, there is something for everyone on a Carnival Cruise.

Another thing that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing exceptional customer service. From the moment passengers book their cruise to the moment they disembark, they are treated with the utmost care and attention by the ship's crew. Whether it's helping passengers plan their itinerary, providing assistance with onboard activities and amenities, or simply ensuring that their stay is as comfortable and enjoyable as possible, the crew of Carnival Cruise Lines is dedicated to providing the highest level of customer service possible.

Overall, Carnival Cruise Lines is an exceptional cruise line that offers a wide range of exciting and memorable vacation experiences to travelers of all ages. With its commitment to providing a fun and exciting atmosphere onboard its ships, its wide range of onboard amenities and activities, and its exceptional customer service, it's no wonder that Carnival Cruise Lines is one of the most popular cruise lines in the world.
How to file a complaint about Carnival Cruise Lines?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

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Overview of Carnival Cruise Lines complaint handling

Carnival Cruise Lines reviews first appeared on Complaints Board on Aug 17, 2006. The latest review 1st time, last time carnival cruiser was posted on Jan 19, 2025. The latest complaint Carnival 3% service fee charged to casino players using credit money on carnival casino players tables was resolved on Oct 22, 2024. Carnival Cruise Lines has an average consumer rating of 4 stars from 1302 reviews. Carnival Cruise Lines has resolved 953 complaints.
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  1. Carnival Cruise Lines Contacts

  2. Carnival Cruise Lines phone numbers
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    43%
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    100%
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    New Zealand
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    Personal Vacation Planner
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    Coordinator
    +1 (727) 452-4538
    +1 (727) 452-4538
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    Media Contact
    More phone numbers
  3. Carnival Cruise Lines emails
  4. Carnival Cruise Lines address
    3655 NW 87th Avenue, Miami, Florida, 33178, United States
  5. Carnival Cruise Lines social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 21, 2025
  7. View all Carnival Cruise Lines contacts

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