Carnival Cruise Lines
Reviews and Complaints

I don’t know where to start with how DISAPPOINTED I am with my cruise I just returned from.

Carnival Vista Z21QK1

The food was horrible Restaurant’s not bad but the buffet oh my goodness They had the same rice for 3-4 days maybe longer. Did not have good choices at all…..

The elevators only 2 worked 90% of the time!

Should have had 2 closets did not only had one not enough closet space when booked said there was 2 closets!1

The shows well not a show to me very poorly big disappointment compared to ones on previous cruises.

Seemed to be shorter time at ports

I have another cruise schedule for this month on the Dream I pray that it is better because as of right now if I hadn’t already booked the Dream I don’t know that I would

INC [protected] April 2020 cruise cancelled by Carnival due to COVID pause. Carnival sent link in email with option to opt for full refund or opt for future credit credit (FCC) with $300 per person onboard credit as an incenitive to allow Carnival to hold the funds and guarantee you will return to cruising by opting into FCC and not full refund.

Cruise Re-Booked for 11/14/20 for 13 guests. Cruise also cancelled due to exended pause in service. Funds and OBC moved to rebooked cruise for April 2022.

April cruise final pymt date was due January 22, 2022. It was extended few days by request (no problem getting to agent) as Carnival was expected to make announcement on their vaccination policy January 21, 2022. With not everyone vaccinated including kids, the update was deterimental to assess our elgibility to cruise. The announcment was vaccinated cruises would continue as announced and sent via email. This time NO link, only an option to call. We immediately tried calling Carnival to push the credits out since we were not elgible to cruise. The phone lines were not maned properly and Carnival was severely understaffed. Hold times were up to 4-6 hrs many times. This was a well known issue and discussed on Plat/Diamond Cruise Forums frequently. John Heald also addressed in a fb post. I had the priviledge to wait on hold many times for several hrs only to be disconnected by Carnival. This is evidnced by cell call logs and we are in the process of trying to obtain the call logs from landline phones (normally toll free calls are not documented). Unlike most others, when the notice went out, we only had a day to reach Carnival as were were at final pymt. In hindsight, we would have been better off and less stressed to take the full refund and book when elgible. I am a Platinum cruiser, not my first time booking. I have NEVER had a cruise to cancel. Now due to staffing issues on Carnival's behalf, I am told out of $1K and all OBC. This is wrong. I have supporting evidence of all. It started with I am no longer elgible for OBC since the cruise "cancelled" due to non-payment then I was told I was also charged penalty fees. I will take this to every level possible. Attorney, class action lawsuit. Whatever it takes. This is NO fault of my own, I done my part. I am not asking for a refud. I am asking for the penalty fees to be applied back to the FCC and the OBC to be applied to the account for all passengers. Call logs and evidence to support this is available upon request. It has all been provided to carnival's Executive Care team and they have refused to return the funds they took. This is the next step before taking this forward further.

I am writing to express the dissatisfaction with our last sailing. While previous sailings left me with positive experiences that I shared with many friends and family, this sailing in particular took me by surprise with the disappointment I came to endure.

I originally booked two rooms with the help of one of your vacation planners, Tona Gainey over the phone. Her knowledge and customer service was just about the only part of this trip I was happy with. One of the rooms was under my name, Jessica Morales (booking# D1R3R9) that also came with $200 of onboard credit. The second room was under my husband, Alexander Morales (booking# D1R4W9) that came with $500 of onboard credit. A few weeks after we booked, I called Tona to try and add additional rooms and guest but unfortunately the cruise was already booked close to capacity, and we were only able to add one more room with 5 guests. That third booking was under Maria Aguilar (booking# D9M1W9) and was including $200 onboard credits.

The day of sailing only 2 out of the 3 bookings were able to make it aboard. The third booking was denied at the port because of their vaccination status. Apparently only 3 of the unvaccinated children were approved to have a waiver. I'm sure you could imagine everyone's disappointment in not being allowed to follow through with our vacation plan and having to leave without our entire family. Once onboard, I attempted to change all of the people in bookings D1R3R9 and D1R4W9 into the suite of booking D9M1W9 since it had already been paid for. I was told by your guest relations staff that I would have to wait until we left the port because that room could still be sold to someone else, and I would have to return after we left the port. At this time, I also tried to add the drink package for my husband, oldest child and myself using our onboard credits when I was told that instead of the $500 credit under my husband's booking it was reduced to $269. I showed them the email confirmation that showed the credit was at $500 and was told that all your representative could do was send an email on our behalf to find out what happened.

As I was instructed, I returned once we set sail to try and change rooms when I was told that it had already been sold to someone else. I asked if I would be receiving a refund then since the room, I paid for was sold to someone else. I was instructed that I would have to call Carnival and speak to someone after the end of the cruise and there was nothing that could be done at that time. I also asked if there had been any updates on the incorrect credit we were given and was told that too would have to wait until after the sailing was over to try and get an answer.

It has been a little over a week that we sailed, and I have still received zero answers. I am not even able to talk to a live person about these issues because only recordings are available for customers who have already sailed and returned. When I tried to speak to someone the same day we returned, I was transferred three times to different departments who all said there was nothing they could do and would have to transfer me to someone else. I am extremely frustrated and disappointed. I would have loved to book again on a sailing to Hawaii and Alaska as my husband and I had planned, but I am not feeling the slightest bit of confidence in Carnivals service.

I played in the casino on the slot machines on Carnival Liberty on 09/09 and multiple times when trying to figure out how to add money from my players club winning balance or load a small amount of funds from my sign and sail account I had an error message that said see attendant a few different times and I thought nothing of it as I thought it was machine error and tried a different one. I do not gamble, and this was all new to me as this is my first carnival cruise. I believe my account to my sign and sail account has been fraudulently charged by the casino on this Carnival Liberty Ship. During a 30 -35-minute time span I was charged $725 to my sign and sail account over multiple different transactions. I was under the impression if my card was not in the machine then it ended my time on the machine. I now believe something happened on the machine when I left and either someone else played on it behind me and was able to use my little bit of winnings and also charge up my account. During that time, I was given a timeline of which machines I went to and times where I left the casino and came back in that short 30-minute time frame and, I was given conflicting information from the casino employee looking into this and then the casino manager would not even talk to me face to face when I insisted to let me see the cameras So I can understand the timeline better or talk to him in more detail about transactions on different machines they say I played on via watching the cameras but other machines show I played on them that do not match the time line the casino employee stated him and the manager saw. Also why do I have charges and show I was playing on machines during different 5-minute time spans when they said I left and came back. He said they looked at the cameras and gave me a timeline of the machines I played and when I got up to leave and when I came back during the time span from 12:10 AM on 09/10 to 12:43 AM. He kept saying the time printed from the slot machines didn't match up with transactions on my sign and sail account because no machine is on the same timeline as eastern because the machines came from Miami. Miami is eastern time. I feel like because I was a women and newbie casino player, they felt they could say whatever they wanted to cheat me out of the money I believe was stolen or system area on the machine part. When I asked for copies of the papers, he was showing me he said no. I then refused to not get copies of the papers they had so I could do my own investigation and match up and finally after going to talk to the casino manger again he came back with some of the papers and not all of them. It's very sad someone wants to have fun on the cruise and celebrate a birthday and be scammed by the casino. Not only the machines but your employees that work in the casino being such sharks. I'm very disappointed in Carnival and I don't plan to stop sharing my story with others in hopes you don't take advantage of anyone else. If you didn't have such terrible casino management then I would have had this solved before I left the cruise ship.

Sailed on the Spirit Ship 8/24/2022. On 8/30/2022 had spa service of hair service for 79.00 dollars. Tech was not qualified to perform this service. He was a young hispanic boy who was not qualified to perform this service he could not even blow dry hair properly or style hair. As aVIP member I would like a refund. Booking #X39QT7 Cabin #5130 I had multiple services performed in this

Spa totaling $494.92. I feel Carnival should be aware of their empl oyee's qualifications. I am a Loyal Carnival customer and would like this matter brought to your attention and taken care of. Thank you, Roberta Dahlberg [protected] [protected]@att.net

John and Sharon Shepard

3201 Key West Drive

Garland, Texas 75044

09/06/2022

TO: Carnival Cruise Line Corporate Office and Headquarters

3655 NW 87th Avenue

Miami, Florida 33178

The purpose of this letter is to notify you regarding a breach of the terms of the contract signed between you, and the Shepard’s. According to the contract, you have violated the following particulars;

For these reasons, we hold you responsible for proceeding in acts that have directly violated the terms of the aforementioned agreement.

We notice charges on our account that we did not make. We are asking for a full explanation to how your company came up with the charges that appeared on our billing statement.

We also notice that some on the payments on our account did not appear as a credit our account before paying our bill. We need an explanation as well.

We come up short using your ATM on the ship of one-hundred dollars. Sharon requested $500 and only received $400 from the ATM machine on the 5th floor of the Casino. We know that the machine had some issues.

The Spa lady changed her own gratuities fees of $12.42 and she stated that I had to pay this amount (September 01, 2022).

-Was not a bug free zone-

Allergies to bug bites

We need accountability to the action of your charges and fees that was applied to our accounts.

We are also asking for a refund of over $2,500 dollars for all over charges and reimbursement of the next cruise we do not want to take with your company.

Since

John and Sharon Shepard

We ask that you work towards rectifying said violation and in order to uphold the original contract and avoid any legal proceedings that may be initiated if you fail to do so.

Sincerely,

June 2022, on board the Splendor during NBA playoff. Unable to see it anywhere on the ship including the Sports Bar due to lack of service on the TV. Many people like to enjoy their Cabin at least 1 day during their vacation with their favorite drink. August 2022, on board the Mardi Gras. Excellent ship. Same lousy TV programs even the On Demand movies were old and not very interesting at all. Can your company do better?

2. Elegant night People being admitted into the dining room with gym shoes and jogging shorts while most of us had made the effort to dress in our Sunday best.?

3. 50% of the crew were just plain rude. One crew member even raised her voice at me for asking her for some butter in the buffet area. Almost made me act a fool with her but she wasnt worth the effort. I have been on a few cruises with Carnival and the crew was just great and friendly. a lot of people I talked with also agreed that the Mardi Gras crew was the worst we had ever encountered as a whole. Charolette Sanders [protected]@gmail.com

I purchased this cruise through Uplift. Was making multiple payments each month and I ending up canceling due to a medical issue and could no longer make payments. I started this payment in June 2022. The cruise was not until Oct 2023. I cancelled Aug 2022. I also purchased the vacation protection, but now carnival only refunded Uplift a portion and I am stuck making an additional payment to Uplift and am out $340. How am I out and still peeing an additional payment when I did everything right .. I purchased the protection plan, I cancelled way before the cruise? And have received not one ounce of communication from Carnival? I cannot help a medical emergency that has set me back a bit. I would like a refund to Uplift to obtain my $340 that is being held for no reason.

We sailed on the Breeze on August 15th to 19th, and we had a cove balcony. We could not enjoy the balcony due to it being so dirty and had other people hair everywhere. We notified our room cabin Stewart as well as the help desk on the 3rd floor. We were advised to reach out to corporate office and let them know about our experience. I took the pile of hair to the desk and was told to take pics and send in as well. This was the first time we ever had a cove cabin, and it was very dirty and very disappointing cause I have been cruising with you all since 2011 and Love Carnival. So not sure why this happened, or the staff overwhelmed but wanted to make aware of it. We are frequent Cruiser and had brought some friends for the first time and was so disappointed. If like i like for you all to see the pictures of the balcony area, there was excessive hair all over.We gathered most it to show the front desk how bad it was. We were not able to enjoy it and wasted our money on it. Please help resolve this matter and like there to be changes for other cruisers. We love to cruise and want to be able to relax and it's supposed to be our get away and it wasn't this time. Was very disappointed and may change to another cruise line. Please help with this issue at hand.

My name is John Amodio my wife and I just got the magic 8/31 2022 this was by far the worst carnival cruise we ever had my folio #was 69355 my vifp # is [protected] to start the lido deck was dirty most of the 9 days we had to clean our own table off to eat the food was cold and selections where bad my wife and I are handicap there was no assistance from people on lido deck I would like to hear from a customer rep at [protected] soon we are booked on the magic July 2023 12 people 4 cabins if you think I am going to spend 10 to 12 thousand dollars and get the same results you are this is a family vac that my wife and I are paying for on a good note we would like to thank our cabin Steward Haime he did a great job room # 9266 and our wait staff at the southern lights dinning room table 727 Wayman Oswaldo and Tanya did an outstanding job like I said I want to hear from some soon or we are going to cancel and go to one you competitors thank you, John Amodio we are loyal carnival custermers did many carnival crews look us to you will don't make us switch

I received a perk via email yesterday and was embarrassed

to even tell anyone I got it. If the value of my previous sailings

equate to a single bottle of water, I'd prefer to get nothing.

If this email does happen to get to you please understand I am

loyal to Carnival and will continue to cruise with you but this seems

like a slap in the face...and I even have to share the water with my

wife because we only get one bottle. :-)

Thanks for you time

Bill Ittner

[protected]@ittner.net

[protected]

I settled account before I got off boat. August 29th. Wake up this morning and there was $893 charge from carnival that I hadn't authorized. I have filed a dispute with my bank and have requested a statement. I doubt I will ever board this ship again. Trip was paid for months in advanced. The most I spent on the cruise was pulled out of the ATM and that was to gamble so how the hell did you take $893 from my account?

In the fall of 2020, I booked a cruise, booking # J79TB9, sailing on 11/29/2020, on the Breeze. It was canceled and I left the payment for a future cruise. I was also given two $300 per person onboard credits ($600). The credit was to be used by 12/31/2020. In Dec. I inquired and was told, that because of the pandemic, the credits were extended (with no end date mentioned). Because of Carnival rules, I was refunded part of the cruise money and still have a credit of $529. I then booked a cruise for 9/18/2021 on the Mardi Gras and opted to save the credits and pay for the new cruise in full. I now want to book a new cruise for this fall and expected to use the $529 credit and also the $ 600 onboard credit. The onboard credit was denied because it had to go to a new booking by 3/31/2022 for a sail by 12/31/2023. My objection is that I was never informed of the 'new' expiration date. The agent said she TRIED to contact me last Dec. What is try? No e-mail, no instant message, a call I did not receive. All that had to be done would have been to leave me a message, then it's my obligation to reply. I was never informed. I could have used the credits on last years Mardi Gras cruise.

My daughter had a cruise already planned and we were going to and myself and do an up grade. A price was quoted so after messing this the travel agent for 2 hours we wanted to book. When it came time to book he said he could not find the price he quoted us and wanted to chage over 100.00 dollars more. He said he would talk to a supervisor to see what happened. After about 5 minutes waiting a supervisor came on the line and was a very rude person that would not even let us talk and said that is the price what do you want to do. When we explained it was carnival that had made the error she was uncaring and so my daughter had asked carnival to put the reservation back to the original reservation and this has left a very poor taste in my eyes. Carnival does not care much about there passangers or they would correct there error and at least offer a soda drink package or any small thing that would help with there mistake.

I was willing to pay for the upgrade but can't understand why it woud take 2 hours to get a reservation upgraded and 4 different prices.

I booked two cabins via Carnival Cruise for departure August 22, 2022 from San Francisco to Alaska. In speaking with the Carnival agent, she informed me that my wife and I plus our 2 guests would enjoy drinks ship wide for the cruise duration. On 2 subsequent calls to clarify details, the free drinks for all guests was confirmed again. Upon boarding we learned that our guests would not get free drinks. I met with the casino host and called the 800 casino line. Now I am being told they cannot verify anything. Recorded calls? I am extremely angry at being deceived by Carnival.

This whole process to get covid information to you is beyond difficult. This should be included with your pricing seeing that Carnival wants guests to travel with them.

Uploading documents, taking tests filling out questionnaires.

I am so stressed out at this point I wish I never booked the cruise.

I also called customer service to prepay the tipping, and was cold transferred by the agent.

James C Brown III

July 17th, 2022, my 22-yr old daughter and I sailed on Carnival Horizon. We boarded the ship early and got access to our rooms and was ready to enjoy the next 6-days. People were still boarding, as it was about 1pm, we went to the pool at the Havana Bar and had an unpleasant experience. Not wanting to make a big stink, we proceeded to the 10th floor bar near the seafood shack and once again had the same unfortunate experience. I have purposely omitted what happened because this in fact is not a complaint, but instead a compliment of how the staff and managers turned this unpleasant experience, not even 1-hour into our trip; around. Mario-manager, took time to listen to my complaint and worked to resolve my unpleasant experience immediately. Stephan the food and beverage manager, contacted me to find out what happened and worked to make sure the rest of our trip would be favorable. Nicoli-Bar tender on the 3rd floor main bar was just a pleasure and remembered my daughter's name and my name, and my birthday, each time we passed or stopped for a beverage. Mario saw me walking in the corridor 3 days later, called me by name and wished me a happy birthday. How did he reminder? Wahyu- room attendant, was very helpful. We are quick to write when things go wrong. I wanted to write about the work and effort that was made, to make my experience memorable (pleasantly).

On June 11, 2022 for our 18th wedding anniversary my husband and I were booked on the Vista for a 7 day cruise out of Galveston. We purchased airline tickets and prepared to fly to Galveston to board the ship. Our flight with Southwest was first delayed and then cancelled mid trip , we were stuck in Oklahoma City,and we were unable to make the cruise.

Because it was the airlines fault they put us in a hotel for the night and flew us back to Atlanta the following day, provided us with 2 travel vouchers and refunded the cost of our tickets

When we were told that the flight had been delayed, I began contacting Carnival to see what we could do and also to try to contact the department responsible for transfers to inform them not to wait. That we would have to take a Uber to the port. I was informed during the first call that I would get a credit, minus the port fees and taxes if we did not make it. We held out hope that we would make it. After being told that the flight was delayed, we were told (about 20 min later) that the flight had been cancelled. I again called Carnival and was informed of the steps I would need to take to make sure I received a credit for a future cruise to be used within one year.

When we returned home (6/12), I contacted Carnival to be sure that what I was told was correct about the credit. The representative that I spoke with assured me that the credit was there and we would be able to use it.

Fast forward to 8/09/22, I received a email saying that we did not have the credit.

So I called Carnival so that I can obtain clarification and spoke with a representative (can't recall her name) that confirmed that there was not a credit showing.

At this time I asked to speak with a supervisor. She placed me on hold and came back to the phone and said, I have located a supervisor, and she has said that she will speak with me, but there is not anything she can do.

At this point, a supervisor named Katina gets on the line and begins to tell me that there is not anything she can do.

I explain to her that I did not make this up and that I was informed by representatives of the company that I would get a credit. To this she says that no one had the authority to tell me that I would be getting a credit. Which I explained to her that I would not have called if I had not been told this. And that how her people are trained is not my concern and that I felt that she was not trying to hear me and that what she was doing was not right or fair.

My husband and I are faithful cruisers of the Carnival Cruise Line and to not be heard and to be told one thing and to have something totally different happen is not right.

To submitt everything that was asked or needed and that is was not my fault that Southwest had cancelled our flight in the middle of the trip. Explained that I nor my husband have $2,000 to just give away, and to be treated as if I was trying to get a refund was not the best feeling.

The desired outcome that I am seeking is for Carnival to honor what THEIR trained, paid employees told me on multiple calls and provide me with a credit for the cost of the cruise (minus taxes and port charges)

I am greatly looking forward to getting this resolved so that I can continue to be a loyal cruising customer.

Carnival Splendor

Booking #K67RK9

June 28- July 5, 2022

This was our 3rd attempt at a honeymoon cruise since the pandemic started. We booked this cruise to Alaska because it stopped at Skagway that had the train excursion. After our vacation dates were approved and set, we were notified that the port of calls had changed and we were no longer stopping there.

I then started the process with Guest Access because I am 95% of the time confined to my wheelchair. I am able to stand with walker to transition only.

Our ports of call ended up being Icy Strait Point, Juneau, Ketchikan, and Victoria. A total of 91 excursions offered at these locations. Of the 91 a grand total of 9 are handicapped accessible according to Carnival website. 4 of the 9 actually overlapped as combination of excursions, so you are really looking at 5 out of 91 that Carnival works with local vendors of excursions to include those quests with physical disabilities.

We ended up booking 2. The Whale watching in Icy Strait point and Saxman Native Village Tour in Ketchikan. We were instructed to get with Shore Excursions upon arriving on the ship.

We were flying in the night before so we took it upon ourselves to arrange transportation to the ship. We did book through carnival the shuttle bus ride back to airport after cruise was over.

We boarded the ship and our first stop was the guest shore excursions. The person we spoke to told us that on our whale watching excursion I would have to walk onto the boat, that my wheelchair was not allowed on the boat, and I would have to climb 3 or 4 steps. I attempted to explain to him that the Carnival website indicated that these excursions were both marked as handicapped wheelchair accessible, and that if I am made to walk on board and climb steps then this was not accessible. He got a bit cocky, spoke to his manager in back, then repeated himself “the excursion is handicapped accessible, my wheelchair was not allowed on boat, I had to walk onto the boat and climb steps”.

I have 10 years as an advocate for individuals with physical disabilities and helped transition Louisiana State departments and buildings to comply with the ADA (Americans with Disabilities Act) beginning in 1990. Before I left his counter, I confirmed we were set up for transportation in Ketchikan. He said he would let them know to have a lift for my wheelchair available.

That night my wife and I went through the excursion guide for the whale trip which went into detail including dimensions of the wheelchair has to meet. Mine did. The following morning, I went back to the excursion desk with the frame of mind that ok, lets try again, maybe they were confused. I received the exact same as the day before, including them confirming with their manager. I decide it was not worth me getting any more upset and left.

We arrived at Icy Strait Point and we went down to our excursion. All of the boats there automatically, for all guests, put a ramp out for everyone to cross. They brought me on first. Wheeled me onto the boat, pushed me up to a 6 inch bulk head where they lifted my feet over and then helped me stand and transition into a seat. Wheelchair remained on board. Crew and captain went above and beyond to guarantee us a good trip. Captain made sure to position all viewing of whales and Orcas on the same side of the boat I was sitting on. As for getting me off the boat, we simply reversed the process.

I took my first opportunity to go back to shore excursion desk to let them know what and how accessible the excursion was, and how confusing they were to me. I spoke to a woman who thanked me and would pass it on to her teammates.

We decided to go down early for our excursion in Ketchikan and check in. It was a good idea that we had because no one had let them know that I needed transportation with a wheelchair lift. Again the excursion people went out of the way to accommodate. They arranged for me to ride on a different bus that was doing a combination excursion, and even had the driver (his name was Paxton) available to us during the entire excursion for anything we might have needed.

We spoke to several other guess that went on other excursions that said we could have easily enjoyed 60% to 80% of some of the other excursions they went on. I was not given that option either because wheelchair lift bus was not available or Carnival did not indicate they had transportation if notified. Only 5 out of 91 excursions offered accessibility to individuals with physical disabilities. I totally understand I am not going mountain climbing, but there were others that we could have enjoyed. I wonder if a hard look is made at the 86 other excursions, how much effort would it really take to make them accessible. Some of the other boat excursions used the exact same style boat as the one we did take. The only difference was no others stated handicapped wheelchair accessible!

I am sending a copy of this letter to the Alaskan Department of Tourism, care of the Governor of Alaska Office because I do not know where the disconnect is. Does Carnival not know what is accessible or is the State of Alaska not offering excursions to individuals with physical disabilities? The only thing that I know as for as my trip to Alaska is that in general its no place I can recommend as a destination for anyone with a disability. How much tourism dollars are being lost for both Carnival and State of Alaska by other individuals like myself who have already heard similar stories?

As for our Carnival on board experience, it was lacking room for wheelchair to get around. I guess the best way to get the view of someone in a wheelchair would be for someone from Carnival to sit in a wheelchair on board, tie up their legs so they can’t use them, and then make their way around the ship during a cruise. To give you an example head to the Pixel Gallery. Both sides of my tires rubbed the post and their board to display pictures for people to view. My wheelchair is a standard sports wheelchair meaning its small and light weight. Several spots on decks you have to go around posts and you are rubbing post and opposite wall at the same time. And please have the person in the wheelchair go to the handicapped accessible pool or hot tub, oh wait Carnival has NONE! I know that anyone can add an automated lift to their swimming pool or hot tub at home for $2500, so why can’t Carnival spend $5,000, a 1 time investment for each ship, to include guests with physical disabilities the same amenities as those without physical disabilities?

We debarked at Icy Strait Point, Ketchikan, and Juneau. All had significantly steep ramps. Only once was there a carnival employee available to assist going up or down ramp. If it would not have been for other guests offering to assist, I could have easily crashed in my chair and or ended up in the water.

On Sunday, we decided it might be a good idea to verify that our bus that would take us from the ship to the airport on Tuesday morning was handicapped accessible. The guest services department told us unless we made special arrangement the bus was not going to be wheelchair accessible! I told them that we had filled out all medical and wheelchair information with Guest Access. They then told me that I would not be able to take bus shuttle to airport. They said they would reach out to someone in the Miami office to assist on Monday the 4th. Monday was a holiday. I didn’t eat all day Monday and my wife was worried I was going to have a heart attack due to the stress I was feeling. Monday afternoon I was contacted that Carnival had arranged for a special van to pick me up Tuesday morning to take me to the airport. We debarked and learned that yes the bus shuttle people had a tour bus they were putting us on, not a special van. Again, given incorrect information.

This was the worst trip I have ever taken. I have never been so stressed out on a trip before

On July 1 my wife and I had booked a cruise with Carnival B9K4Q1 to Bahamas to celebrate our 38th wedding anniversary The dates of the cruise was July 29 through July 31 and we was excited about it but in route The morning of the cruise we receive Several phone calls from our family informing us of the passing of some of our family members that was close to us and it took us a minute after pulling over together I’ll selves to continue the trip to the cruise But I’m upon arriving to the port we attempted to find a parking space in the garage which took us more time than expected Out of finding a self-made spot we proceeded to the gate to enter the ship then found out that we didn’t have all the proper papers needed to b board the ship which was the 48 hour Covid tears and was told we just had missed the on board testing site by 10 minutes and we was unable to board the ship we are not asking for a refund but the credit towards another cruise with carnival at a later date