Carnival Cruise Lines’s earns a 4.0-star rating from 1295 reviews, showing that the majority of cruisers are very satisfied with voyages.
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February upcoming cruise / omicron
Hello carnival,
I need to cancel our february cruise, my daughter is on the same cruise booked both same day and hers was refunded but online their penalty is the majority of the my booking fare.
How is this customer service? This is cruelty/robbery. Due to omicron and as advised by cdc, just not worth taking such health risk with health issues and cruise ports also not accepting, that's the whole point of going, who wants to be stuck on a ship. To make a new res to take your money you answer right away, with issues can't get ahold of you or an email contact.
Pls refund, my booking # r84cx5. Labell. You have my email.
Omicron is raging, employees, family/friends are dropping like flies and you're not being customer caring, just taking people's hard-earned money with everything we're dealing with now. Just when we thought we're getting back to normal we book a cruise with family and this is the reception we receive faced with an issue.
With royal, cancellations are refunded or credited for future cruise.
Desired outcome: REFUND
Hello Shelly,
Did Not get through to Anyone. Just hung up again after being on hold for Over an Hour and My Booking is Not Cancelled/ No Credit Issued, My acct Still Shows if I cancel this February Cruise i'll be Penalized $680 which is total Robbery, when booked in Nov was told Full Payment was Due, Omicron Raging / You're Just going to Take My Money. How is that Right?
Booking# R84CX5...
PLS CONTACT US.
Refusal to refund payments for following covid guidelines
3 January 2022 departure from Galveston on Carnival Breeze
We can elaborate more if necessary, but this is a clear case of some person at Carnival not following published requirements regarding COVID protocol.
My wife Judy and I traveled to the Galveston area on Saturday Jan 1st. We took our required Covid tests on Sunday Jan 2nd at a CVS Pharmacy in Deer Park, TX. The results were negative at that time. On Sunday evening and throughout Sunday night, she experienced several stomach pains, fever, cold chills, throwing up, trouble breathing, and more.
On Monday morning, prior to arriving at the boarding site, she was in acute pain and unable to eat, drink, etc. We began to look for an emergency walk-in clinic. Meanwhile, I attempted to call all the Carnival numbers, but only received messages such as, "All our representatives are busy. Please call back tomorrow." I attempted to go On-Line to the Carnival site, but could not find any information as to how to cancel or notify regarding not being able to board.
Upon driving down Hwy 3 from Houston to Galveston, we saw a hospital in Webster with an Emergency Room. It was the UT-Medical Branch-Galveston (Clear Lake campus). We checked her in to the ER and the triage upon noticing all the clearly obvious symptoms, put her in isolation immediately and began running various tests — EKG, Cat-Scan, etc, etc.
Meanwhile, I called CruiseWise (the booking agent) and explained that I was unable to reach anyone at Carnival by phone or website. A CruiseWise representative was told, "Carnival does not cancel any reservation on the day of departure. He will not receive a refund."
Unfortunately, this action and response by Carnival does NOT follow the published material and guidelines by Carnival and the CDC. We have received paperwork and emails from Carnival about the special Covid rules that apply through January 15th. Even the Carnival Pre-Board test lists all those symptoms as the first question to not allow boarding. The CDC clearly states, "Do not board a cruise ship (https://www.cdc.gov/coronavirus/2019-ncov/travelers/when-to-delay-travel.html) if you have symptoms of COVID-19."
Judy was kept in the hospital and is still there 4 days later. Following all the "covid rules" and guidelines published by Carnival, we were told we would not get a refund. Obviously, someone made a mistake in their answer.
Desired outcome: Refund all payments and/or provide another alternate cruise
Cruise scheduled for December 31, 2021 on Carnival Vista. Unable to go because tested positive for Covid.
We were unable to go on our cruise #M40WV8 due to both of us testing positive for Covid. We tested twice to be sure that the results were correct and have papers to prove this. We tested on December 29th and December 30th, We were in shock as we did not know we had covid, but we called Carnival immediately and kept calling as they never answer the phone. We held for hours repeatedly. Then sometimes, the robot would say we do not have enough agents to help you, call back and then disconnect. One time, it said you have been placed in line and we will call you back. They did not. This became increasingly more frustrating as the cruise approached and we could not let anyone know of our situation. Finally, on New Years Day, someone answered the phone and we explained our situation and said that we would like to reschedule. They booked a new cruise for us S60HKQ and took all kinds of notes and apologized because no one was answering the phone. However, because the cruise has already sailed, they did not have the power to transfer our money over to the new cruise, so we had to hold for the resolution department. Two and a half hours later (we had to plug our phone in so it did not die), the resolution department said because the ship had sailed, we would have to send a letter to customer care as they are not answering the phone. We needed their help and it was most hurtful that we could only reach them by e-mail. We are past customers of Carnival and future customers as well. We have future cruises booked with them, which are now being reconsidered. We sent a very detailed email stating that we tried and tried and tried to reach them before the cruise sailed and that we were positive for Covid and would not be allowed to board. And that the two reps we talked to had indicated that the funds would be transferred, but they did not have the authority to do it. And that we were looking forward to the newly booked cruise. Today, we got an email that they were not transferring the money or issuing a future cruise credit. So once again we are trying to call to talk to someone and have been disconnected as they have not enough agents to handle callers. This has been very frustrating ordeal. It was bad enough to have covid, but the customer service we are not getting is adding to the frustration.
Desired outcome: Want our funds transferred to our new booking so we can stay with Carnival and continue to look forward to our other booked cruises with them.
It seems other people are having trouble reaching Carnival Reps as well.
The complaint has been investigated and resolved to the customer's satisfaction.
We got covid!
this review is on the Carnival Mardi Gras December 18th-26th sailing out of Port Canaveral. I writing to voice several complaints for the cruise I came from on Carnival Mardi Gras December 18th-26th. My first complaint is during the embarking phase, it was very unorganized, no one acted as if they knew the same thing. There was no social distancing even doing this process. When it was time for your staff to check me and my family paperwork it was a disastrous process. It took two people to check our paperwork and when it came time for them to see our test results, they gave me a hard time because my birthday was not on my test results (which nothing on your company website stated the birthday had to be on the paperwork) instead my doctor office put my medical record number on it. Mind you I have many forms of identification that verifies my birthday (driver's license, passport, passport card, vaccination card as well as my birthday is on both of my children's birth certificates). Besides that, it shows the date the test was taken, time the test was taken, name of the facility, my name and the name of my doctor. The two ladies threaten me that I will not be able to board the ship with the rest of my family, my children started crying because they fear the worst that mommy would be able to go on their birthday cruise with them (my son birthday celebration on the 19th and my daughter on the 25th). We had to be escorted to this place and that place because the staff has no clear direction. Later it was blamed the staff is new and that's why it's so much confusion. This is very unacceptable way to start a vacation. My second complaint is paying $150 to have my son tested the day of the cruise and the last day of cruise when you required him to be tested before we even get on the boat. What sense does it make to have them test, which no one told me about the results and come to find out after my family gets off the boat, we are all COVID POSITIVE! We all came on the cruise negative! Explain this! The negligence on this ship or with this company is past unforgivable to jeopardize my children and my life by clearly letting someone pass through with this horrible virus. My third complaint is when you have children on board who cannot get off the boat unless it's a "bubble tour" have more activities for them, the club wasn't open for them, the arcade did not have enough age-appropriate games for smaller children, the build a bear workshop did not have enough slots for my children to have the opportunity to make a bear. I was very disappointed and feel like I wasted my money coming on this cruise. My 4th complaint is the food, it lacked seasoning and the portion size in the dining rooms was big enough for my 4-year-old to get full not an adult. I had to constantly order more food to just get satisfied/full. Most of the food was not even edible from the overdone potatoes to the super watery eggs and oatmeal, nasty sponge cake and the flies on the pastries and fruit. My 5th complaint is the children! yes children! (my now 13 yr. old witness) were vaping and fighting, also broke the ice cream machine and making a mess of everything. My last complaint is getting off the boat, still a freaking nightmare and no clear organization. Basically, letting people get off whenever they feel like it instead of letting people get off according to their floor to keep down overcrowding. Nowhere on the cruise they encourage social distancing, barely enforced people wearing masks. This entire experience with Carnival has been a nightmare...
Desired outcome: partial refund
I booked a Carnival cruise and need help with changes -
I booked a Carnival cruise and need asssiatnce with the reservation. I called Carnival on 3 occassions yesterday and a message said they were too busy and I was disconnected each time. Today I was not disconnected but have been on hold for 4 hours, 28 minutes and 20 seconds so far. Customer service is horrible and I wish I had never booked this cruise with Carnival. Booking number S53DV7.
Desired outcome: a representative contact me
The complaint has been investigated and resolved to the customer's satisfaction.
Customer service
For 2 days I have tried to get thru to change my cruise as allowed before 1/14/2022. Cruise ports deny entry. Not interested in going anywhere else. I am interested in changing cruises as allowed. Toll free number is the only way to do this. They keep you on hold for over an hour and then they hang up on you due to high volume. This is worse customer service on the planet. Please pick up and serve your customers. Booking # M39DW7. Call me at below to change cruise. I need a CSR to call to change a booking. I will not confirm booking for January 8 - 14 sailing. I need a CSR to call. Interested in September 17, 2022 sailing. This is a fourth request.
Desired outcome: Call me with a CSR at [protected]
Have not receive our entire refund from a cancelled cruise
Good morning! The reason I'm writing is because I have not received the entire refund of my cancelled cruise. Here is my cruise information:
Booking number: G92NS0
Cabin number: 5233
Date of our cruise: April 10th, 2021 from Galveston, Texas
On February 9th, 2021 Carnival cancelled our seven-day cruise.
On February 18th, 2021 I received a $1, 707.94 credit on my Discover Credit Card (number ending in 3068).
On April 21st, 2021 I received a $260.32 credit on the credit card.
These are the only credits received from Carnival Cruise Line.
We truly need to get matter resolved; we have not received any information nor communications from the cruise line. I've sent an email to Customer Service to no avail. I have called the cruise line and asked to be connected to the resolution department. Once the call was transferred, I was on hold for over an hour and finally disconnected. Samuel P.
Desired outcome: Entire refund
The complaint has been investigated and resolved to the customer's satisfaction.
Unable to Cancel
On December the 20th was my first attempt to cancel my trip which was scheduled on the 28 under booking number R57XF9. I paid the cancelation insurance however I cannot reach anyone to let them know I want to cancel.
I also noticed that the website does not have a link to cancel the reservation.
Desired outcome: Full refund
Service
My name is John Wickrowski, my wife Yvonne & I are scheduled for the cruise from Long Beach Ca on 1/9/22 to Hawaii. I have sailed with Carnival with 3 other couples on several Carnival trips with no issues, this time is different. I have spent 2 days & many hours trying to do my online check-in. The Carnival system kept locking me out & making me go back to renter my information. After 5 hours of frustration & calls to the Carnival assistance number, where I was informed that the system was down, I finally gave up. Today, with renewed hope I tried again, same results. Determined, I set up 2 laptops & every time one locked me out out I went to the other. After 4 hours of going back & forth I finally got all me info accepted. This was absurd, I was on the verge of cancelling the cruise. My travel agent said she was having the same problems. This will be my last trip with Carnival!
Desired outcome: Fix your system or let your customers know there is a problem.
The complaint has been investigated and resolved to the customer's satisfaction.
long hold times
I have been on hold for 4 1/2 hours. My clients final payment is due this week and they have questions that I need answers to before they are willing to make that payment. How can I get through?
I want to know what recourse they have if they decide not to go because they are worried about the covid threat and also not being able to stop at ports.
Desired outcome: a number to call that I can get through
The whole cruise
I took a cruise on December 11th to the 18th with my daughter booking number R59tp5. I booked a shore excursion with my daughter that said it will only hold 10 people no more. The excursion was supposed to be a 3 hour dolphin experience. Well day of the event 17 people got put in the excursion and a bunch of un - vaccinated kids I no this because I spoke with parents and they told me they were told that was the only excursion they could be in because there kids didn't have covid shots. So our excursion was cut to 2 hours we were rushed through it because it was over crowded and it was a joke. Two of the kids were sick coughing and had running noises. Then the next crappy thing was we didn't get let into cabo san Lucas. 50 dollars does not fix that come on. So many things were wrong on my first cruise it was disgusting. Also my husband wasn't able to go and carnival said they would pay me back for the dinners I bought for him. They only refunded me 15 dollars when I paid 30 dollars for each dinner package plus gratuity. You guys enjoy ripping people off? Not cool. Its bad enough I didn't the money I payed for him fully back so come on... My name is Melissa Guirl
Desired outcome: Credit towards another future trip.
not being able to get my cruise pin.
recently traveled on carnival ship magic, 12/4-12/12 out of port carnival booking number K90DV7. prior to sailing recieved a letter telling us to get out travel pin at the photo shop. on the second and fourth days out we inquired about the pins. we were told by two different staff they did not have any carnival cruise pins. we asked how to get out pins and were told we had to contact carnival. also talked to guest services and they told us the same thing. i have contacted my travel planner and was informed we had to get out pins on the ship. i told him what happened and he said to go to the complaint department. as a regular patron of carnival and stockholder i am asking to please get a pin with the date on it as i have collected them. i realize that this is a small matter but important to us.
Desired outcome: would like our two pins.
i am waiting for a response.
The complaint has been investigated and resolved to the customer's satisfaction.
Contacting anyone and Getting responses email, phone calls.
I have sent several emails and made numerous calls. I currently have been on hold over an hour! That makes 3 times since November. I left my number to call back . In an hour someone called but left a message instead of talking with me. They said they would try back 3 more times. NOTHING.
I have sent a detailed email and nothing! My cruise manager is ERIC Carnival Freedom March 26th .Booking number M09RQ7 stateroom 8350 Group with Carlene Rhodes
Two people in our party have dropped out and 2 more are probably going to because of vaccine mandate. The change that comes effective March 31 would be most helpful for our March 26th cruise which is testing plus 150. plus testing on ship. I NEED TO KNOW ASAP if two people who have had covid and test negative still have to have the vaccine. Need deadline to cancel in order to get full refund.
Also my room has TBA because my granddaughter would not committ until she checked with her boyfriend. Now she booked an additional three more people . I had mine listed by ERIC as TBA it shows on my receipt TBA. I did start filling out for Bailey but did not confirm. I need to List Lani Medina in my room and Bailey Marshall IS IN another room. it is 5:00 pm 12/17 and I have been on line with a representative that has not been able to answer any of these questions.
Full vaccine ONLY no other way to around it. Can't change the room name without 50 dollars and the guests birthdate. No deadline for canceling the cruise and getting refund. TERRY MATTHEWS [protected]
Group Carlene Rhodes.
PLEASE HAVE an experienced and knowledgeable representative get back with me before DEC 22. Thank you.
Booking number M09RQ7 Carnival Freedom Mar 26, w0ww
Stateroom 8350
Group Carlene Rhodes Guest MS Terry Matthews VIFP [protected] Blue
[protected] [protected]@yahoo.com
Desired outcome: Answers to my questions
Need information ASAP deadline is in a couple of weeks.
I have been trying to contact Carnival ever since I received an email on 12/23/21 at 10pm stating we may not be able to dock at ports, may not be able to do excursions, etc due to the omicron variant AND was given the option to cancel the cruise and receive a refund or reschedule the cruise if desired. I have been calling to CANCEL this cruise since 9am 12/24/21! I have been on hold for over 4 hours trying to get an actual person to speak to, 3 hours on 12/24, I couldn't even get through on 12/26, and 1 and 1/2 hours 12/27. My booking number is R17PT7 Carnival Sunshine depart 12/28/21. The fact that I can't speak, email, chat, text anyone is beyond frustrating! I keep getting emails to do preboarding health assessment 5 times a day but cannot get through to speak to anyone. All emails I send are being responded to saying this email box is not being monitored. I'be tried 4 different phone numbers. Please respond!
Customer Service
I cannot get through to anyone to obtain any answers by phone after waiting on hold for over 25 minutes for 2 consecutive days and the website doesn't provide the information I am seeking. The website also doesn't provide an email contact to ask any questions via email. This is terrible customer service. I am seeking to find out what services are provided with the state room I reserved for which limited detail was provided.
The complaint has been investigated and resolved to the customer's satisfaction.
Carnival Cruise Lines' change of my ship without compensation
I am booked to sail on Carnival Cruiseline's Horizon on December 26, 2021 for my 25th Anniversary. A few days ago I learned that the Horizon is broken down and they are offering a refund or a cruise credit of 25% off your next cruise (which I won't be taking!) because they moved us to another boat. I have spent the better part of the week on the telephone mostly on hold. Today, I held 2 hours and 10 minutes before I finally gave up.
Two days ago I got an agent on the telephone and she told me the ship was going to provide me with a $200 onboard credit for the inconvenience of moving to a ship with many less amenities than the one I booked. I felt that was fair compensation and continued with my reservation.
Yesterday I found they had moved me from the front of the boat to the back of the boat, and that the agent could not change my room without my talking to a supervisor. I held 45 minutes for a supervisor, but finally got a room change (unfortunately on a different deck). At that time she said I had a $200 on board credit showing on my account, so I was disappointed with the room, deck and boat change, but at least I had compensation.
Today I called and got an agent on the phone after a 2 hour wait, and he told me there is no $200 onboard credit on my reservation, and that they are not compensating passengers for the inconvenience. Wow! All this after I had to deal with them cancelling my cruise 4 times last year due to Covid. I am so stressed and frustrated, I feel my anniversary cruise is just about ruined!
I would like to see Carnival restore my credit of $200 for onboard spending, and stop playing games. This is utterly ridiculous! I am very angry and will NOT cruise with them again.
Desired outcome: restore the $200 onboard credit that was on my account until today for offering me a lesser experience.
The complaint has been investigated and resolved to the customer's satisfaction.
Change of my itinerary 1 week before sale!!!
Hello I had just noticed you guys had changed my itinerary one week out from my cruise and I am not happy about this one bit! My cruise was for the eastern caribbean's december 18th - 23rd and you guys decided to change one of my destinations one week prior to leaving. Remind you I have already have plane tickets, got off work, bought a hotel in miami and bought excursions for grand turk so I can't just cancel being a week out. I had to reschedule my cruise with you guys one time already because of covid and I strictly said I want my cruise to stop at grand turk so I can propose to my girlfriend, hence the reason I picked this one! Today the 11th of december one week away from my cruise I noticed you guys changed the days around and my destinations. You completely removed grand turk from my destinations and put bimini in replace. Bimini is a 45 minute jetski ride from the keys and if I wanted to go to bimini I would go to the keys and jetski there myself. Carnival doesn't even have any shore excursions here to book or anything to do, I would like a partial refund back or on board credit because this is rediculous.
Desired outcome: On board credit ($200+) or partial refund
Just got back from this horrible experience! Kinda figured the trip would go this route with how much help I have gotten from customer service.
Oh boy let me start with my travel agent had contacted me 2 times in the two years I had planned/ re scheduled because of covid. My travel agent didn't even contact me to let me know you guys had changed my itinerary and come to find it as a surprise when we were boarding the ship. She also didn't inform us that we need to do a covid test prior to boarding so we got stuck with $200 in rapid covid tests. My travel agent was slim to no help at all literally was just there to sell me the cruise. Second of all we had the new itinerary switched once again when we were on board and instead of even going on an island we had a "Fun day at sea". Remind you I was planning on proposing to my girlfriend at Grand Turk than it got canceled and replaced with Bimini than that was replaced with a "Fun day at sea" And literally just floated in the ocean for a day not moving at all. I will be letting everyone who asks know about this horrible experience. I paid to go to three islands and ended up being pushed around and only going to two. Also the "5 day cruise" left at 5pm the first day and we were forced off the ship by 8am on the 5th day so it was more so 4.5 days. Its always please dismiss us while we screw you around and we hope you understand
Classic response carnival, I have never been on a cruise and this customer service right here is going to steer me FAR FAR away from returning. At this point I am better off flying to a resort with a promised destination. I rather wait for a time that is right rather than be forced to do it on a cruise ship because you guys think you can make it everything and more I am %100 good.
The complaint has been investigated and resolved to the customer's satisfaction.
Refund
I've had to cancel and re book several cruises with carnival due to the pandamic, and we have just canceled another cruise. Carnival has Done a good job of refunding my money however they continue to lie about mailing the gift cards which total over 1500. Every time we wait on the phone for over 3 hours sometimes they tell us the cards have been mailed.. NEVER RECIEVED THEM! Im tired of waiting for hours to talk to someone, I just want my gift cards or the cash equivalent.
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
Still no response on any excursions, still no response on why we were changed to a destination 40 miles from Miami, Still no response on why my travel agent hasn't even told me anything about this. I have contacted my travel agent roughly 15 times over the course of two years trying to plan this cruise and I've gotten 2 responses over the course of two years. Once again Ill be planning trips outside of cruises because of this experience. I am better off going to the island via plane and not getting tossed around like a rag doll for my cash. Here is a picture of how horrible your travel agents are at responding to people over the course of almost 2 years!
So you got a refund(s) due to cruises having to be cancelled through no fault of the cruiseline yet you now want additional free money? Wow.
Cancel cruise and rebook
On November 6 2021 we sailed on the carnival panorama and had one of the best cruises we have EVER had! On the panorama there was a lot of excitement about the carnival Radiance (our November 2021 sailing on the Radiance was canceled so we moved over to the panorama). Once we returned home I called our carnival personal vacation planner Ralph to let him know what a great time we had and to cancel our carnival Dream cruise next October and rebook us on the Radiance. He did rebook us on the radiance but did not cancel the Dream and was supposed to work on transfer the deposit to our new radiance booking but he stopped all communication but one text that he was working on it. It's now December and the Dream was still not canceled. I canceled the Dream myself and carnival sent me a form to have my deposit transferred to the radiance. Dream P02CB6, radiance R68HC0 my VIFP number is [protected] platinum. I filled out the carnival form and it would NOT SEND! OMG! I love carnival but what's up with NO CUSTOMER SERVICE? Please help carnival and not only look for new cruisers but keep the loyal cruisers you have! Don't t shut us out
Desired outcome: I would like my deposit moved to my new booking or put it on as a on board credit.
The complaint has been investigated and resolved to the customer's satisfaction.
Carnival cancelled cruise
How cruise was cancelled by Carnival Cruise sailing out of Miami. One, we switched over to Tampa but could not transfer our onboard credit. To me this seems a little shady, but tried called multiple times being on hold for 2 hours a time. Carnival, you guys cancelled the cruise not me uphold the offer we had it was not our fault. I'm very disappointed.
Carnival…are you going to respond?
The complaint has been investigated and resolved to the customer's satisfaction.
Yeah customer support on this cruise line is slim to basically non 1/10 wouldnt recommend. This is going to be my first cruise and I can already tell what kind of "show" this is going to be.
When they canceled our 2020 panorama cruise we were offered $600 OBC and we rebooked for the 11/8/2021 radiance. The radiance got canceled and we were offered $300 OBC . Then we rebooked back on the panorama for the 11/6/2021 but carnival tried to make our OBC drop to $300 total. Our personal vacation planner got the $600 put back on. We’re rebooked back on the radiance through our pvp but he did not cancel our carnival Dream cruise and transfer deposit to the new booking on radiance. Carnival and pvp does not respond to our text or emails. Calling is a joke. We are platinum cruisers with carnival and it seems they no longer want our business. Hopefully you and us can get things worked out with carnival. Their ships are outstanding but customer service at home has gotten pretty sad.
Effy ring
I purchased an Effy ring on the carnival splendor when taking it out I notice discoloring thought it might m ed cleaning
It was order for my mom but my mom ended up rushed to the hospital
It is cloudy and Effy at port can't clean I need an original reciept from carnival splendor 6/17-6/25 2015 to supply original price paid .
My mom ended up having emergency surgery and then passed within days .
I didn't want to look at the ring thinking of mom so I didn't take it out of the safe until years later . How can I obtain a copy of the recipiet .
Yolanda Padilla
See photo below
The complaint has been investigated and resolved to the customer's satisfaction.
Carnival Cruise Lines Reviews 0
About Carnival Cruise Lines
One of the things that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing a fun and exciting atmosphere onboard its ships. From the moment passengers step onboard, they are greeted with a festive and lively atmosphere that is designed to help them relax, unwind, and have a great time. Whether it's enjoying a delicious meal at one of the ship's many restaurants, taking part in a variety of onboard activities and entertainment options, or simply lounging by the pool and soaking up the sun, there is always something fun and exciting to do on a Carnival Cruise.
In addition to its onboard amenities and activities, Carnival Cruise Lines also offers a wide range of shore excursions that allow passengers to explore the ports of call on their itinerary. Whether it's snorkeling in the crystal-clear waters of the Caribbean, exploring ancient ruins in Mexico, or taking a scenic tour of the Alaskan wilderness, there is something for everyone on a Carnival Cruise.
Another thing that sets Carnival Cruise Lines apart from other cruise lines is its commitment to providing exceptional customer service. From the moment passengers book their cruise to the moment they disembark, they are treated with the utmost care and attention by the ship's crew. Whether it's helping passengers plan their itinerary, providing assistance with onboard activities and amenities, or simply ensuring that their stay is as comfortable and enjoyable as possible, the crew of Carnival Cruise Lines is dedicated to providing the highest level of customer service possible.
Overall, Carnival Cruise Lines is an exceptional cruise line that offers a wide range of exciting and memorable vacation experiences to travelers of all ages. With its commitment to providing a fun and exciting atmosphere onboard its ships, its wide range of onboard amenities and activities, and its exceptional customer service, it's no wonder that Carnival Cruise Lines is one of the most popular cruise lines in the world.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific cruise ship and date of your voyage.
- Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
- Describe the nature of the problem, including any discomfort or inconvenience caused.
- Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
- Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
- Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.
5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.
Overview of Carnival Cruise Lines complaint handling
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Carnival Cruise Lines Contacts
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Carnival Cruise Lines phone numbers1300 385 6251300 385 625Click up if you have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 40 40 users reported that they have successfully reached Carnival Cruise Lines by calling 1300 385 625 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling 1300 385 625 phone number48%Confidence scoreAustralia+1 (800) 764-7419+1 (800) 764-7419Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone number 1 1 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 764-7419 phone numberCustomer Service+1 (800) 845-2599+1 (800) 845-2599Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone number 6 6 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 845-2599 phone numberOnline Support Team+1 (800) 929-6400+1 (800) 929-6400Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 929-6400 phone numberGuest Care+44 843 374 2272+44 843 374 2272Click up if you have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 5 5 users reported that they have successfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number 2 2 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +44 843 374 2272 phone number43%Confidence scoreUnited Kingdom+64 800 442 095+64 800 442 095Click up if you have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 2 2 users reported that they have successfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +64 800 442 095 phone number100%Confidence scoreNew Zealand+1 (305) 406-8656+1 (305) 406-8656Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 406-8656 phone number+1 (800) 819-3902+1 (800) 819-3902Click up if you have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (800) 819-3902 phone numberPersonal Vacation Planner+1 (305) 599-2600+1 (305) 599-2600Click up if you have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (305) 599-2600 phone numberCoordinator+1 (727) 452-4538+1 (727) 452-4538Click up if you have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have successfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number Click down if you have unsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone number 0 0 users reported that they have UNsuccessfully reached Carnival Cruise Lines by calling +1 (727) 452-4538 phone numberMedia Contact
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Carnival Cruise Lines emailsBBBInquiries@carnival.com100%Confidence score: 100%Support
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Carnival Cruise Lines address3655 NW 87th Avenue, Miami, Florida, 33178, United States
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Carnival Cruise Lines social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
Most discussed Carnival Cruise Lines complaints
Poor cruise experience due to lost luggageRecent comments about Carnival Cruise Lines company
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