Carnival Cruise Lines
Reviews and Complaints

My cruise on the CARNIVAL Panorama was beautiful! My compliment is about my flight. American Airlines canceled our flight four hours before leaving This flight price was included with the cruise. (500.44) Q5OWP1 We also bought priority Clt - Lax for 44.00 Document No. [protected]. American Airlines give us a new flight, we had to cancel, which was at 6:20 pm. The ship would have departed by then. We had to get another flight with Delta, which cost us three times as much. We have not gotten a refund for the cancel flight from American Airlines. SOBWGB
AA 1674 CLT TO LAX OCT. 30 2021
7:35 am - 9:28 am

Hello,
My name is Gerard Tcheumani Booking Number L80XVO & L80XT8.
I couldn't travel yesterday because on my way to the cruise line I had Flu symptoms like. When I went to the Hospital doctor advised me not to travel. I wanted to go to the Pier to speak to someone. When I get to the Piers I was told that he was too late.
Resolution: Refund or provide a travel voucher for next trip
Sincerely,
Gerard Tcheumani

Good morning, I spoke with Julia Reynolds's on Nov 1st, 2021. I called in with questions of canceling my trip for Nov 26, 2022. I was advised that I can cancel my trip without any penalties up until Aug 2022. I asked her several times and she said it was no issues. I purchased my cruise using uplift and was told that I would have to get transfer to resolution department to cancel due to refund purposes. I was transfer but on hold for over and hour. I hung up with hopes of getting this issue resolved on Thursday my day off.
I called this morning and spoke with a man that informed that the information that Julia provided was a lie and that I would have to forfeit my deposit. I asked to speak with management to have previous call pulled. The representative stated that I can speak to their resolution team.
I spoke with Ivan B whom would not provide with his ID number and stated that it was IB. He stated that there was nothing he could do and that I was previously sent emails that advised me my deposit is non refundable. I advised him that I booked my cruises with a travel advisor for Carnival and had no knowledge. He continue to talk over me, and tell me I was misinform and it is nothing he can do. I asked to speak with someone over him and that he was the highest department. He did state that he had two people over him. When I asked to be connected I was told they don't take calls. I asked for their names and he refused to provide both. If you pull call you would know that he gave me two names previously. Christine Duffy is his supervisor.
He stated that I would need to contact your department by email to get further help. Can you please contact me with assistance and pull my calls to see that I was misinformed and lied to? I would like a full refund as I was advised. Thanks
[protected] is my number.

I played the Fire Line Slot game and won two small jackpots. I was playing two cent bet on $5 bet so my bet was $10. When you win a bonus all bonus amounts including the mini, minor and major all are counted together for credits won then those credits are then doubled because of the 2 cent bet. So I hit a minor jackpot for 100.00 and 89.00 additional dollars on the fire balls. So the credits would be $189.00 x 2 = $378.00 The machine did not double the 100.00 minor I showed them on video. They refused to pay me the extra $100.

Not really a complaint more of a thanks. On our last day on the Mardi Graw in Nassau my wife experienced a massive blood loss due to prior surgery. Medical personnel on board were quick to [censored] and determine it was more than they could handle on board. Excellent care and service by Alfonso, the guest service representative, was awesome and worked with us through the ordeal as well as the Carnival liaison in Nassau Carlos up to our arrival back in the states.
The only issue I had was we were told if we made it back to the ship in 15 minutes we could continue on. On arrival, within the 15 minutes, the gangway was already pulled and they wouldn't let's us board because the ships Doctor said no. We did have a full release from the local physician but they didn't care. Thinking we were stuck in a foreign country was scary. Again Alfonso and Carlos took care of everything from transportation to the hotel, airline# and transportation back to our car. Great job guys!

3 years of pain and suffering from Carnival. We were loyal to the Carnival cruise lines brand and valued customers. We even bought CCL stocks because we enjoyed cruising with them. In 2019 we booked a cruise for March 2020 We understood because of the COVID outbreak we couldn't go on the cruise. They promised us onboard credit for the next cruise. So we were good. That was the first.
We rescheduled for June 2021 the very next year. They had us all get vaccinated and we still weren't able to go because it got cancelled due to covid again. Again they promised us onboard credit and if we didn't take a refund they would roll it over to the next cruise plus a $600 onboard credit. That was the second.
Now on the third. We rescheduled for this year for November 20th. We all had to get vaccinated again because we had lost our cards. I proceeded online. Call customer care told them that we were going to use our credits and cruise but our reservation got cancelled because the representative never transferred the credit.
So we proceeded online and paid a deposit to hold the rooms again. Then we called in to transfer our previous paid cruise credits to the ones I had booked online and they had to roll over credit from the previous cruise they had cancelled. The representative said he had taken care of everything. Plus, we didn't have to pay a deposit But it will be used as an onboard credit, so we were happy. We were still a bit upset because they said we couldn't double the credits but we understood. We just wanted to cruise.
Come to find out, for the 3rd time the booking was cancelled due to that there was a balance. We called and they fixed it and promised us everything was good. And rebooked the same rooms, so we were good again. Then again the rooms got cancelled for the fourth time Because credits cannot be used towards taxes, that's the very reason it got cancelled and wasn't able to get fixed. So for the 5th time I called, got it fixed & paid the taxes and they promised that the taxes and deposit were going to be used towards cruise credit so I was OK because you know we spend money on the cruise, so we're good. In total, we have three rooms with a cruise carnival, two interiors and one balcony. It was not all credit we used, we paid regularly for the other rooms. All were paid in full with no balance at all. So yesterday, 10/27/2021 I got an email stating that One of our rooms was cancelled automatically by the system due to my two kids Who are young and not able to be vaccinated were not approved. This is weird because my other son was approved in another room and I had submitted it all on the same day.
So I preceded and called the same night and each call doesn't take15 minutes, it's a good three hours waiting. Then after all the wait, the representative told me I had to call the next morning because they weren't able to help me. So I called again in the morning. They told me that because my two kids were not approved that they had to cancel and there was no hope for us so this is where we're at. My only option was to get credit, there was no one I was able to talk to or supervisors able to change anything. my only option was credit and to forfeit my cruise credit too. I felt like my hands were tied with no other option. Three years later, hours of my life called customer care and still no resolutions. I really don't feel valued as a customer, a person or a human being.

3 years of pain and suffering from Carnival. We were loyal to the Carnival cruise lines brand and valued customers. We even bought CCL stocks because we enjoyed cruising with them. In 2019 we booked a cruise for March 2020 We understood because of the COVID outbreak we couldn't go on the cruise. They promised us onboard credit for the next cruise. So we were good. That was the first.
We rescheduled for June 2021 the very next year. They had us all get vaccinated and we still weren't able to go because it got cancelled due to covid again. Again they promised us onboard credit and if we didn't take a refund they would roll it over to the next cruise plus a $600 onboard credit. That was the second.
Now on the third. We rescheduled for this year for November 20th. We all had to get vaccinated again because we had lost our cards. I proceeded online. Call customer care told them that we were going to use our credits and cruise but our reservation got cancelled because the representative never transferred the credit.
So we proceeded online and paid a deposit to hold the rooms again. Then we called in to transfer our previous paid cruise credits to the ones I had booked online and they had to roll over credit from the previous cruise they had cancelled. The representative said he had taken care of everything. Plus, we didn't have to pay a deposit But it will be used as an onboard credit, so we were happy. We were still a bit upset because they said we couldn't double the credits but we understood. We just wanted to cruise.
Come to find out, for the 3rd time the booking was cancelled due to that there was a balance. We called and they fixed it and promised us everything was good. And rebooked the same rooms, so we were good again. Then again the rooms got cancelled for the fourth time Because credits cannot be used towards taxes, that's the very reason it got cancelled and wasn't able to get fixed. So for the 5th time I called, got it fixed & paid the taxes and they promised that the taxes and deposit were going to be used towards cruise credit so I was OK because you know we spend money on the cruise, so we're good. In total, we have three rooms with a cruise carnival, two interiors and one balcony. It was not all credit we used, we paid regularly for the other rooms. All were paid in full with no balance at all. So yesterday, 10/27/2021 I got an email stating that One of our rooms was cancelled automatically by the system due to my two kids Who are young and not able to be vaccinated were not approved. This is weird because my other son was approved in another room and I had submitted it all on the same day.
So I preceded and called the same night and each call doesn't take15 minutes, it's a good three hours waiting. Then after all the wait, the representative told me I had to call the next morning because they weren't able to help me. So I called again in the morning. They told me that because my two kids were not approved that they had to cancel and there was no hope for us so this is where we're at. My only option was to get credit, there was no one I was able to talk to or supervisors able to change anything. my only option was credit and to forfeit my cruise credit too. I felt like my hands were tied with no other option. Three years later, hours of my life called customer care and still no resolutions. I really don't feel valued as a customer, a person or a human being.

Carnival cruise cancelled my booking 3 weeks before sail die to vaccine exemption which isn't illegal. They did nothing to put me back in my balcony room or retain my 100% paid trip. Instead they issued a refund of my money and canceled my reservation that I had set and paid for 4 months in advance. Carnival did nothing to help accommodate this major inconvenience and as a result I've informed family and friends about this experience so they'll avoid sailing with Carnival as well to instead go with Royal Caribbean who clearly explains their covid 19 restrictions and won't cancel you automatically.

I recently had a cruise booked for Jan/Feb 2022. They sent an email 10/11/21 stating that all customers must be vaccinated to take their cruises. I called to cancel my cruise immediately as it is my choice to be vaccinated. I do not agree/nor believe that anyone can force me to inject my body with anything. I feel the vaccine is unsafe and was quite disturbed to see that this is the road they have chosen. When I tried to voice my complaint they told me that they do not have a department that handles complaint. What company does not have a way to voice a complaint? I was then placed on hold (a long time - 42 minutes) while they tried to find an email address that I could lodge my complaint. It's amusing that a company as large as Carnival, is hiding behind their customer service reps instead of manning up and taking the calls in a actual call center that handles customer relations/disputes. Guess it's too scary to handle my complaint personally, you would rather deal with me via email so you can ignore me. My personal hope is that other people will read this and realize that their rights are being infringed against and cancel their bookings as well. The way the world is, is crazy to me. Even stranger that the vaccine doesn't 100% protect you or 100% stop you from spreading it but you are making customers either have it or not come. Where is the logic in that?

I still have not received my refund on my credit card for the $130.00 price reduction. I was told it would go back to my credit card ending in 8996. I paid $959.72 and the current charge is only $829.72. The difference is $130.00 which I was told would be refunded to my credit card. We were given $50 on board credit for a previous Internet problem we had on another cruise in Dec 2019. We recently received an additional on board credit of $150.00 because the ship is having a problem in its maximum cruise speed and the itinerary had to be changed, being reversed to where Cabo San Lucas is now the last port instead of the first port and now from 6:30am - 2pm where as it was from 10am -7pm originally. It is our favorite port of call and now with the timing change it is a useless port of call. We received an email on Sept 23, 2021 at 2:20am regarding maximum cruising speed problem, (which we saw posted online that the ship has had a problem since 8/26/2021. That morning I called Carnival to express our disappointment and the customer relations representative totally understood because she had already received many complaints regarding this issue. I was told her name was Denise and that she would give us each $75 on board credit for the sudden itinerary change. We now have a total of $200 on board credit which I thanked them for. Denise also informed me that the $130.00 price difference would be refunded to my credit card. As of today I still have not received that refund.

I realized I was not receiving my acquired $500 onboard credit and called in to request the rate change using the actively current rate. After waiting on hold for over an hour and 45 minutes, being transferred first to the customer service, then Casino Rates department, then sales, then customer care, then back to Casino rates, this representative kept interrupting me, refused to acknowledge the better rate even after I was asked and complied with sending a screenshot, then decided they wouldn't help me and was going to transfer me again, and when I protested they again interrupted and eventually hung-up on me. The next service rep. continued with the interruptions while I tried to speak, and said he would transfer me, all along giving accommodating excuses for Carnival about their tied up lines. I expected and accepted longer wait times, but L. Mercer was the cream on top when it came to rudeness, condescending, interruptions, laziness and insubordination.

On June 11th I received notification from carnival that my cruise was canceled I purchased my cruise through vacations to go .com
My cruise agent informed me that I would get my full refund 3 months
which today is 9/27 and have not seen my refund . I called on 9/15 and was told by one of your rep that the money would have been refunded back to my card but I informed then that the card used at the time no longer exists . They told me they could not do anything unless more specifics on the cruise info . Below is the person that booked my cruise ( Rayce Payne [protected] ext 7822 his email address [protected]@vacationstogo.com
The booking info I have through vacations to go is L90XS8
Emilio Rosado Juanita Rosado larisa Lizardi Aynahli Lizardi

My wife and I were booked on the the Carnival Glory due to sail out of New Orleans on September 12th 2021. The ship was contracted to FEMA to house the recovery workers and this is commendable. The way it was done was not, up until almost the last few days everyone was of the opinion that the ship would sail, the ship managed to navigate through to New Orleans which was the largest hurdle. Unknown to us who were kept in the dark by Carnival plans were already being made to contract Carnival Glory to FEMA. On September 18th the Carnival President notified us that an agreement had just been reached with FEMA. This of course was the intent for some time prior and we were just kept in the dark. My wife and I are Platinum members and if you care to check we also have 6 future cruises booked. I believe the basis for a healthy relationship is truth and openness, this sadly was missing and needs to rectified.

I have few questions about the new COVID procedures for VAX guest, and one underaged unVAX guest. I also have a question as for my wifes name on the reservation is her maiden name. I have tried to change it many times online, and the web site keeps coming up with errors stating that name I provide does not match her VIFP account, and no where online can I update that info online. When I try to update the VIFP account it tells me that I need to call into Carnival and speak to a customer service representative.

When I call into Carnival using the web site provided phone numbers for the past 5 days, it continue to tell me that all service reps are busy, and to call back at a later time, then disconnects the phone call.

Booking Number is L46CR0

How do I get answers to my questions if I can not get through to a customer service rep, the web site is not user friendly for fixing mistakes, and is uninformative about specific questions.

We were booked on Carnival Breeze for November 18. However, due to testing protocols changing, the added expense (~$650) and the canceling of the children's programs, the restrictions for kids leaving the ship, have virtually wiped out our reasons for booking. Trying to get the test results back in time, 3 days, when many say to allow up to five days, is ridiculous. Plus the expense voids any savings we had. What are these kids supposed to do all day? Then, the adults cannot go ashore & leave them unattended. We never planned to buy any excursions and were not going to be pressured to do so. This is unacceptable, especially since Royal Caribbean has NOT cancelled their kid activities and is even offering supervision so adults can go ashore. I have sailed with both lines, but will only use RC in the future. I can't help but believe many of these changes were made to discourage booking with kids. Now you can advertise a "fully vaccinated cruise". I am beyond disappointed and very angry. Luckily, my grandkids didn't know about the trip. Never again!

I still not had any reply from all my emails I have sent, what a way to run a company. Also I will think very carefully about booking with Carnival again, because there are a lot other cruise company would like my money.

I have spent a lot of money with Carnival over the years and this is how you treat loyal passengers, you should ashamed of your self's.

COLIN WARNE

I called on 6/15 and was told can receive 100% refund if carnival doesn't end up sailing due to covid, was told to call back and receive full refund from carnival called on 9/6/21 and spoke with antoniette have until 12/31/22 to rebook and anything up to april 30, 2023 the amount is $496, 196 for insurance and difference is deposit that we paid she then said that resolution would have to verify that we did not receive any money back from aon and they would be able to push the refund through. Waited on hold for 30+ minutes and finally resolution answered and then immediately put me on hold. She then said we don't qualify for a refund as the retro date for the refund was 7/1 and we cancelled on 6/23. I advised that we were told by the prior rep on 6/15 that there currently were no restrictions or cut off dates to request the refund and he advised if Carnival cancels the cruise later then to call back and receive 100% refund for the deposit, insurance, and the money we already paid. She placed me on hold to ask a supervisor, after 10 minutes she came back said that she couldn't approve the refund even after she advised that the notes state the Carnival rep gave incorrect information, I asked for a supervisor and then she stated that the supervisors were not here today and that she would put in a request to have a supervisor call me tomorrow when they're back in the office. Carnival is not honoring the word of their employees and is making up rules as they go to avoid paying people back what they are owed. I have also been told multiple times that a supervisor would call me and never received a call. This is the worst customer service I have ever experienced by far.

I booked on the 29/8/21 for a cruise sailing on the 12/9/21 with [protected]@O and on the 30/8/21 sent proof of my shareholding in Carnival for the on board credit to Be applied. However I received a email back stating that it needs to be applied for no later than 3 weeks before sailing.
How can someone book a cruise 2weeks before sailing and get cabin, bedding. dining, exclusions, credit details and passenger info, but can't apply credit to my cabin in that period of time?

Also by applying for the on board credit near to the time of sailing it is proof that you are still a shareholder of Carnival share and you have not sold them to get the credit which you not entitled to?

Also we have done a lot of cruises over the years with different brands of Carnival, plus lost a lot of money on my Carnival shareholder, so it be nice to have the on board credit apply.

COLIN WARNE

Request a full refund and/or cruise credit due to a Positive COVID-19 Test result for Angela Kupcho on Booking number #L15HS9 for Sept 4, 2021; leaving out of Galveston, Tx . Here is her VIFP #[protected] . She was booked in Stateroom 2286 with her husband Joseph Kupcho who also could not go on cruise. Attached is a photo to the positive results. Thank you for assistance in this matter and we hope to be able to cruise with you soon.

I have booked a cruise with P@O on the 29 August 2021 sailing on the 12 Sept 2021 booking Ref: CN9DWC and sent proof of my shareholding of Carnival for on board credit on the 30 August 21. However I received a email back stating that it needs to be applied for at least 3 weeks before sailing for the on broad credit?

Regarding this complaint I have emailed back twice to Carnival share holder benefits and still not had any reply

In less than two weeks you can allocate cabins, dinning room times, excursions, check passports and credit cards and send numerous emails to us but can not do a simple thing like allocating our on board credit

We have done many cruises with Carnival over the years and stayed a loyal shareholder when shares went down drastically losing lots of money in the process of owning the Carnival shares

I await your reply asap
regards
Colin Warne