CarTrawler
Reviews and Complaints

I cancelled my booking NO665522550 on 16/3/20 due to Covid 19 and received confirmation of this cancellation. In the cancellation confirmation it was mentioned that it will take 10 days to process the cancellation but Cartrawler still charged my creditcard for the amount of 368.42eur. I have been trying to contact them by phone and email, which seems to be impossible. I did find a chat system where a ´Hadeer´ informed me on 30/3/2020 that the refund can actually take up to 20 days which would mean that I should receive the refund latest 5/4/2020. On the 8th of April I contacted Cartrawler again through the chat and a ´Stephanie´ informed me that a refund can take up to 25 days. So, suddenly there is a change again in your refund process which, by chance, means that I should have the money refunded into my account the latest 9/4/2020. Long story short, we are now many emails, phone calls and other contacts further. Today is the 12th of July 2020 and I am still waiting for my refund of 368.42eur.
Please, is there someone that can help me?

Still waiting for the refund on the used card.
This car hire was cancelled due to Covid-19. It was for holiday in Sicily in July. I booked it because it offered free cancellation up to 24h. I cancelled in April and received email saying that.
"...As a result, we have been unable to maintain our standard turnaround times, and we have been forced to delay processing refunds to all our customers.
We are working hard on the backlog and hope to complete all pending refunds no later than the 31st May 2020"
Still waiting for the refund

I booked a car for 4.5.2020. Then with the lock down, I was not able to have acess too my emails and computer as I am an essential worker, a nurse, and we were busy screening all the mine workers. I sent a mail to cartrawler on the 1 April requesting assistance in changing the dates booked. I never received any response. Then I tried I even tried Hertz on the 30.4.2020. Proof of the mails was sent to customer care, and today they inform me, I loose the money. I did not want a refund, only a postponement of dates.
The lockdown stopped ALL travel, how can a company even consider to use the "cancellation policy" when no one in the country was allowed to travel?

Hi, I rented a car through your company in March this year. Payment was taken on 11/13/2020 for £88.88. I contacted your Dublin office as your web service mind your booking was not accepting my IE number IE701420430 with Sixt cars at Dublin airportI rang Dublin office to cancel on 25/03/2020 due to my flight with Ryanair cancelled due to covid-19. Refund process was carried out via phone which cost a lot as I was calling from overseas. I have not yet received it. Please advise when I am due to receive it into my account.

Kind regards

Ellen McCarthy
[protected]@hotmail.com

Due to pick my car up at Belfast airport on the 20th of March for a two day but break. But due to coronavirus my break was cancelled which I understood. Tried to get my money back of this company and they refund I clearly didnot pick up the car as my flight was canelled. They gave me a email to contact them which I did with information showing my canelled flight and hotel surprize surprize it kept coming back say unmaned. Several family members tried and the email address is void. Dont use this company for your car hire god forbid something goes wrong. Fellow traveller Beware of Car trawler look else where.

Good day. I had made a booking for car rental and I need to cancel the rental due to covid 19. However, I notice that my refund is just half of what I had paid.

The chronological record of my booking as follows :
I booked a toyota commuter on 27 december 2019 at the price of euo 246.07 (paid with credit card) for rental perior from 7 jan - 11 jan 2020. (booking reference : au659623310)
I cancelled previous booking due to mistake in date, and made a new booking from 10 apr - 11 apr 2020 on 28 december 2019. No refund was done and the record of transaction amount was eur 246.07 (booking reference : au660201750).
On 3 jan 2020, I cancelled the previous booking due to a better offer (but overlooked at the travel date at10 jan - 11 jan) and make a new booking, no refund was done and my transaction amount suddenly being reduced to eur 107.03. (booking reference : au662634310) - please advise why my transation amount was reduced to half?
On 8 jan 2020, I realised the mistake of the travelling date and cancelled my previous booking and made a new booking (booking reference : au665737110). The transaction amount remained at eur 107.03.
Now, when I need to cancel the trip due to covid 19, I realised that your company will only refund me myr 384.50 after minus myr 107.03 cancellation charge. I wonder why the refund is so little, and if this is "free cancellation", what is the cancellation charge for?

And, your chat machine on your webpage is not stable and can't be connected.

Kindly contact me at [protected] for any response.

name: Filip Vandendriessche

I WOULD LIKE TO BE REFUNDED
booking DETAILS/ BE674495750
for 88 €
email: [protected]@gmail.com
tel [protected]
FRM 23 MARCH UNTILL 27 MARCH IN AIRPORT BRUSSELS
ZAVENTEM

On my contract is noted and specifiek "free cancellation up on 24 hours before pick up"
Do refund me please via my martercard credit card
COULD YOU INFORM ME OF A TELEFOON NUMBER IN BRUSSELS AIRPORT PLEASE

Good afternoon,

On the 30th of January, I reserved a car on your website with the supplier Goldcar, including insurance with AXA for a reservation in Sicily from February 5-15th. I personally made the prepayment value of €107.92 on your website with an American Express card. I checked all the terms and conditions to prepare everything for a smooth pickup, one of which was clearly indicating that I should bring with me the card I payed with and: "in the name of the lead driver, with a large enough limit to cover the deposit. (EUR 2500.00)"
So I brought with me all the necessary documents and the card I paid with. Upon arrival at Palermo airport to pick up the car, Goldcar asked for my card to secure the deposit and refused the American Express and said we could not collect the car unless we had another credit card. I immediately called the customer service number at Cartrawler for help and your colleague said the only option she could offer was to help rebook a car with another supplier who accepts American Express and the entire prepayment of €107.92 would be lost.
We had to rebook using the new supplier Italy Rent A Car because we had to get to Palermo late at night where we had a hotel booking, pay more than the previous booking, loose 2 hours at the aiport and have not been refunded the mentioned prepayment.
I have already spoken to the American Express hotline and they confirmed the prepayment to the supplier has gone through without any problems and therefore the card should also be accepted for the rest of the booking process.
We therefore expect at least a full refund of the prepayment.

Look forward to hearing from you,

Kind regards,

Tomáš Mervart

Argus car hire complaint
14th February 2020 2x car reserved (see below)

Dear Neil Gillespie,
Your journey is only four days away. We would like to remind you of what you'll need at the car hire desk.
You will receive your policy documents in a separate email - be sure to bring these with you.

Booking Reference Number: FI665466830
Confirmation no.

14
Feb
Kittilä - Airport
22:00

Desk telephone no.
[protected]

21
Feb
Kittilä - Airport
06:00

Desk telephone no.
[protected]

Volkswagen Golf Estate

Supplier:

5 Passengers
4 Bags
5 Doors
Manual
Air conditioning

Without these mandatory documents you cannot collect your car

Credit card in the name of the lead driver, with a large enough limit to cover the excess ( EUR 1200 )

Full driver's licence in the name of the lead driver

Valid photo ID (i.e. passport)

Present this email at the desk when picking up your car

Please see your voucher for the full list of mandatory documents
Add flight number

Your voucher

Manage Booking

Dear Neil Gillespie,
Your journey is only four days away. We would like to remind you of what you'll need at the car hire desk.
You will receive your policy documents in a separate email - be sure to bring these with you.

Booking Reference Number: FI665463670
Confirmation no.

14
Feb
Kittilä - Airport
22:00

Desk telephone no.
[protected]

21
Feb
Kittilä - Airport
06:00

Desk telephone no.
[protected]

Opel Corsa

Supplier:

5 Passengers
2 Bags
3 Doors
Manual
Air conditioning

Without these mandatory documents you cannot collect your car

Credit card in the name of the lead driver, with a large enough limit to cover the excess ( EUR 1200 )

Full driver's licence in the name of the lead driver

Valid photo ID (i.e. passport)

Present this email at the desk when picking up your car

Please see your voucher for the full list of mandatory documents
Add flight number

Your voucher

Manage Booking

On arrival @ Kittilà Airport at the collection time we went to the car rental desk to collect the cars, we were greeted by the Addcar representative who informed us that he only had one car!
He then made a phone call to his manager which went on for approximately 15mins after the phone call he then said that he doesn't have another car. On questioning him as to why he did not know. I then asked how we were going to get to our destination with 5 adults, 2 children and 7 cases he said that I had to call Argus Car hire so I did I rang the uk number @ 11.15pm and was on hold for 23mins by which time the airport was shutting and we need to move outside where it was -15 degrees.
I asked the representative again what we were to do he then phoned his manager again and handed me the phone, the man on the phone told me that Argus car hire had cancelled the car and that he did not have a car available and it wasn't his problem. Neither of the people we spoke to tried to help in any way. All the other hire desks were shut we call all the number and could get no answer from any hire companies.
My college that was with me found a number for Addcar and rang them he then spoke to the same man who did not assist in any way
Then the Add car representative got quite angry with me shouting at me in a foreign language which I asked him to stop politely to which he did then said he was going home and if I didn't hurry up he would not give us the one car he had.
I filled out the relevant paperwork as I need the one car available, he then packs up and left! My wife had lucky been outside and flagged a Taxi down that was passing and he agreed to take us to our destination.
On arrival I found the online chat page and spoke to a Argus representative this was around 1.30 in the morning as I wanted to let Argus know as soon as possible the issue (transcript below)

Chat Transcript
Thank you for speaking to us today at Argus Car Hire. Please find a record of our conversation below:
You are now connected to Abdo.

May I ask you when exactly you did arrive ?
23:55

10.30
23:56

What Is the location please ?
23:56

We have been asked to leave the airport and have had to take a taxi to our destination
23:56

Sorry I can see it already
23:56

Katina airport
23:57

Katilla
23:57

Yes but when exactly you did arrive to the desk if may I know ?
23:57

11pm the man at the desk was not help full and would not find a car all the other rental firms were shut
23:58

I have to children under 9
23:59

I understand
23:59

Oh my
23:59

I am so sorry for this let me help you then
23:59

The firm is addcar
23:59

I will open a case in your behalf in order to get the money that you did pay
00:00

What about the taxi I have had to use?
00:01

They are saying that you cancelled the booking is this correct?
00:01

We did not dear your booking still valid
00:01

In this case the escalation team will refund you manually one they contact the supplier Addcar
00:02

So how do I get a car ?
00:03

We are in our resort with no transport
00:04

Let me call your supplier
00:04

Ok thank you I have spoken to a man called Tommi he would not help as he's said he didn't have any cars and I was to call you but I couldn't get through I was on hold 27 mins
00:06

I will check this for you as well
00:07

I am trying to call them they are not answering
00:10

let me suggest for you
00:10

I will make a new booking for you an for the money that you paid if they confirm that there was not cars available and of course I believe you Neil, they will refund you the full amount
00:12

The escalation
00:12

And I have had to spend 130 Euro on a taxi !
00:13

I am so sorry I honestly feel what you are talking about but this is will be with the escalation since I could not reach the supplier
00:14

I understand how much you paid
00:14

I need a car tomorrow but it wi cost 130 euros to get back to the pick up point
00:14

Ok so what do I do wait till the morning?
00:15

Let me check office near from you
00:15

I am in Äkäslompolo
00:16

Unfortunately there is no cars available in this location
00:21

So what now ?
00:21

So let me check with my supervisor and get back to you please
00:22

Ok thank you
00:23

Ok so the best option you can rent manually until the escalation team will contact your supplier to make sure about the car then they will refund you the extra and the money you paid before
00:27

Ok where from ?
00:28

J536+MQ Äkäslompolo, Kolari, Finland
00:29

+[protected]
00:29

Europcar
00:29

Ok I wi try in the morning thank you for you help
00:30

will somebody call me tomorrow?
00:30

Once they make sure that they did not have a car they will refund you the case will be opened now and they will contact you by chat
00:31

sorry Email
00:31

Ok
00:31

I will send you your case number
00:31

Please can you send this transcript by email ?
00:32

You will have this option once the chat is end
00:32

Ok
00:32

The case number will be emailed yes ?
00:33

Here
00:33

[protected]
00:34

Ok thanks
00:34

Hopefully we can sort this in the morning
00:34

The case will take up to 20 working days max so they will have enough time to send and receive the documents
00:35

I have escalated your query to our Customer Claim Team who will be in contact with you. I can assure you that they will make every effort to resolve this matter for you. If you wish to check the status of your case or you need to attach any supporting documentation, please visit our webpage where you can access your Booking Manager: https://www.arguscarhire.com/manage-booking/?lang=EN-EN&email=69700395409715698015&uniqueid=FI665463670
00:36

Ok
00:37

Is there anything else I can assist you with?
00:37

No that's all we can do
00:37

Thanks again
00:37

I am sorry I tried my best
00:38

You are welcome.
00:38

By the end of the chat there is a survey, I would appreciate your help if you can fill it out for me.
00:38

Ok
00:39

I hope you a safe trip in the morning you and the kids Neil
00:39

Be safe bye
00:39

The agent has ended this chat.

As you can see from the transcript the agent was quite helpful but the details he gave me to hire a car the following day were not available, this meant I had to find an alternative which was Avis car hire back at the airport over a day later as no one had availability. I booked the 2nd car had to drive back to the airport and collect it
We then were able to travel around as we needed to for the remainder of our stay.
(see below for Avis car hire documentation)
Dear Neil Gillespie,
Your unique booking reference [protected]-GB-4 15/02/20 08:51
When you come to collect your vehicle you will need to present the following at the counter. Please note, all documents must be in the name of the main driver.

Your booking details:

Small
Volkswagen Polo or similar

A valid driving licence (all renters will also need a DVLA licence code; more information below.)
A payment card *
You will need to provide one payment card to hire this car. Avis accepts American Express, Eurocard/MasterCard, Visa, Discover and Diners Club. There will be an authorisation of your card at the time of the rental.

MANAGE BOOKING >

Damage Cover
Collision damage waiver (CDW) ensures you are covered if your vehicle is damaged and repairs are required. An excess applies but this can be reduced significantly or completely if you select one of our vehicle cover products. Windscreen Cover is included on Avis Inclusive bookings, or when renting in Austria, the Czech Republic, Germany and Switzerland. In other countries, it can be added at the counter for a small fee. With this product, your vehicle's excess is €1, 200.00.
Theft Cover
Theft Protection (TP) ensures you are covered if your vehicle is stolen. An excess applies, but this can be reduced significantly, or completely, if you select one of our Super Cover products.With this product, your vehicle's excess is €1, 200.00.

WHAT IS INCLUDED
• Airport/city surcharge
• Local Tax
• Vehicle Registration Fee
• Theft Cover
• Damage Cover
• Unlimited Mileage

BOOKING DETAILS

PRICE OF VEHICLE
£281.70 DURATION
5 day(s)

PICK UP DATE
Sunday, 16 February 2020 10:00

PICK UP LOCATION

Kittila Airport
Kittila Airport
Levintie 259
99100

OPENING HOURS
08:00-23:45

TELEPHONE NO
+[protected]

RETURN DATE
Friday, 21 February 2020 07:00

RETURN LOCATION

Kittila Airport
Kittila Airport
Levintie 259
99100

OPENING HOURS
08:00-23:45

TELEPHONE NO
+[protected]

Coverage
SUB TOTAL

Standard
INCLUDED

ESTIMATED TOTAL (at current exchange rates)
£281.70

PAID NOW £281.70

Payment Details MasterCard ************6316

PRE PAY VOUCHER

Thank you for purchasing a pre-paid voucher and choosing to rent with Avis. As explained when you bought the voucher, you can present it at the agreed location to the local supplier and exchange it in full or part payment of the quoted price for renting a vehicle from your chosen vehicle group.

Your rental rate is guaranteed based on the information shown above but please note that any local fees, surcharges and taxes included in the estimated charges are subject to change. If you change your booking in any way, the rental rate may change.

VOUCHER NUMBER: [protected]

Rate Code: GT
Rate Price: 281.70
Rate Currency: GBP
Avis Account No: AV873149980005
AWD: NA
APC or IATA no: NA

I passed all this information to Argus car via email during our stay and received the following email

Argus Car Hire Customer Care [protected]@arguscarhire.com via ydikm0fy3eb5hj.2-cl2ieac.eu29.bnc.salesforce.com
Mon, Feb 17, 9:16 AM (13 days ago)

to [protected]@GMAIL.COM

Booking Ref: FI665463670
Argus Car Hire Ref: [protected]

Dear Neil,

Thank you for contacting Argus Car Hire in relation to your ongoing car rental and your experience with ADDCAR RENTAL (FI).

Please be advised that I am unable to investigate your claim until the rental has ended and the final invoice has been issued.

For now, I would advise you to contact ADDCAR RENTAL (FI), as they may be in a position to resolve the issue for you. For your convenience, I have included their contact details below.

Agent: ADDCAR RENTAL (FI)
Phone: [protected]

If, following your car rental, the issue is not resolved to your satisfaction, I will be able to investigate your claim after you provide documents to support your case.
The documents required will be the final invoice and rental agreement, both of which you will receive when you return the vehicle.

Thank you for giving me the opportunity to assist you in this matter.
Kindest Regards,
Nina

Argus Car Hire Customer Care

ref:_00D20Cl2i._5003X1qFIAT:ref

I replied and asked if there was anything I needed to do before returning to the UK to make sure that my claim
(see Below)

neil gillespie
Mon, Feb 17, 8:19 PM (13 days ago)

to Argus, [protected]@GMAIL.COM

Thank you for your email,
Please see the transcript below for the issues I have had.
I need to let you know I have had to use a taxi on the date the car was not available as it was midnight and h
The higher Company would not help at all
Also
We have to use a taxi to collect a hire car form a different company who had a car available.
I have all the receipts which I believe are to be refunded
I will type a letter before I leave and get the hire company tomorrow to sing it stating that a car was not available and that at that time of night the option was a taxi

Please let me know if I need to anything else to make sure my case is watertight.

Regards
Neil Gillespie

I received no response to my mail

On dropping the car back to the airport, the rental desk was closed, and no representative was there so I could not get and documentation confirming the issue as I want to.

On my return to the UK I sent an email see below

neil gillespie
Fri, Feb 21, 9:27 PM (9 days ago)

to Argus, [protected]@GMAIL.COM

Good evening,

I have returned to the hire car desk today at 6.10 am when I should have returned the car that was not given to me and no one was at the desk !
I called the company several time and they just said sorry your booking was cancelled and we don't have any more cars.
So I had to hire a car from Avis at the airport the nearest company to us.

I very upset as this has cost me a day of my holiday a taxi fare of 130 euros extra fuel to collect and the cost of a replacement car.

Please can you tell me what I need to do male a claim for all my losses.

Sent from my iPhone
Regards Neil

I have had no response
I have tried several times to contact Argus via phone and chat but been unable to speak with anyone I waited for 56 minutes one time before my PC went flat.
I then sent one final email

neil gillespie
Feb 28, 2020, 8:23 AM (2 days ago)

to Argus

Good morning,

Please can you tell me what the situation with my case is? I have sent several emails and had no reply.
Booking Ref: FI665463670
Argus Car Hire Ref: [protected]

Unless I get a reply today I will have to let my bank know that it is an unauthorised transaction and then seek advise on how to reclaim my expenses.

Regards
Neil Gillespie

To which I currently have had no response.

I believe that my losses to date are
Cost of original car that has been paid for and not delivered £
Difference in cost of car hired £
Taxi journey form airport to accommodation £130.00
Various taxis in the day that we couldn't get a car £67.00
Time of 8hrs lost in traveling back to airport to collect car £360
Fuel to travel back and forward to airport £30.00
Phone calls and internet time to rectify the issues while abroad £25.00

Payment receipt date:
06 Jan 2020
Reservation Number:
FI665463670
________________________________________
Car Rental Payment Receipt
Payment Details
Rental Cost:
GBP 231.78
Amount Paid:
GBP 231.78
Card Number:
************6316
Card Holder:
Neil W Gillespie
Card Expiry Date:
0122
Rental Details
Pick-up Location:
Kittilä - Airport
Pick-up Date / Time:
14 Feb 2020 / 22:00
Drop-up Location:
Kittilä - Airport
Drop-up Date / Time:
21 Feb 2020 / 06:00
Rental Duration:
7
Car Details
Car Code:
EDMR
Lead Driver:
Neil Gillespie

Rhodium Car Hire Contract No [protected] -(LIS) 1417485
Number Plate 96XG68 Corsa 1.2 120 ANOS 70cv 5P
Rental Start Date 31/01/2020

This morning I received an email from Rhodium Car Hire relating to a car hired addressed to my e-mail address and signed A Smith
Check Out showed a lond list of damaged and missing items

I have never hired a car from Rhodium Car
I am not abroad and have not been for the last 6 months
I no nothing about a car No 96XG68
I do not intend to pay for a car which I hve not hired
This comany used by e-mail address and my name- attempted signature- which is clearly fraud
I do not know which card has been used for payment as I can get no information from several phone calls to yourselves (Controller) and others
I understand a driving licence should have been produced for hire
I have my driving licence so what was used for colletion
This car need to be found and the hire details corrected- registration number should give immediate access
Plese sort this immediatley as I do not know which card needs to be destroyed

Ann Smith

I booked a car hire with CarTrawler on the 24th of January- for pick up on the 28th (Lanseria Airport, South Africa).
the car hire was from 28 January to 3 February and I paid R6880.

after payment was done I received an email that we need a credit card with R32 000 in it to collect the van!
on Tuesday the 28th I phoned Hertz to cancel (car hire company) and they advised that i need to contact Cartrawler to cancel since the booking was through them. they gave me some Cape Town number which did not work.
Then Googled Cartrawler and it states you can cancel online (NO CONTACT NUMBERS ON THEIR WEBSITE). Tried to cancel on the website for 2 days however kept getting the attached screenshot error and no real option on the website to cancel!

this morning i found another number on google +35314999600 and they now advised me that we will not be refunded. I am not expecting a FULL refund however a partial one?!
the website is not user friendly and there is no customer service contact details! and gives an error to manage booking.

will not be using them again and will advise others as well

I booked a car for rental on 06/12/2019 due to pick it up on 7/12/2019 at King Shaka Airport but cancelled the same day as R23500 was required in the credit card upon picking up the car. and now I am told no refund because we cancelled less than 24 hours before pick up. but we booked less than 24 hours to pick up so and the website did not state that due to us booking less than 24 hours upon cancellation no refund. Instate the confirmation of cancellation stated that we should receive the refund within 10 business days. NOW YOU ARE CHANGING YOUR STORY... THIS IS ACCEPTABLE! I WOULD LIKE MY REFUND IN FULL R550.06

Booking number ZA492460480 Jacob Male
Contact number [protected]/[protected]

On 15 Jan 2020, submitted booking for Toyota RAV4 at DAL, to pick-up on 16 Jan 2020 for $91.47. Immediately received an email confirming that my booking was received, #US671450710. Did not receive any further emails. I called and was told no reservation was made, and the vehicle was now offered at $208. I rented a smaller vehicle (#US671669750). Apparently, a classic "bait and switch." Why wasn't I notified if booking wasn't confirmed so that I could immediately resubmit my request? Instead I had to paymore twice as much for rental as what was offered and accepted. Also, when this form is set for "ENGLISH" and I attempt to select from the list in Enquiry type: the list shows in Hebrew. Could not get display to reset to ENGLISH. Finally used "ENGLISH (Ireland)." Finally, today I tried to call CarTrawler (at 2:30 pm, PST/5:30 pm, EST) and received a message that the lines were closed, but the message stated hours as 8 am - 6 pm. No time zone specified. If the hours are for anywhere in the Continental United States, the office should be open. If the hours are for another time zone (Ireland?), it should be stated on the recorded message. Thanks for your consideration.

Nous avions réservé, par l'intermédiaire de la TAP, un véhicule type 208 à prendre à l'agence rentscape à l'aéroport de Lyon-Satolas le 23 décembre 2019 (N° de réservation cartrawler FR [protected] ).
Du fait d'un retard de 3h du vol TP472 de la TAP, en provenance de Lisbonne, nous n'avons pas pu récupérer le véhicule, l'agence étant fermée.Nous avons été contraints de louer un véhicule dans une autre agence encore ouverte à 21h.
Nous vous demandons donc de bien vouloir nous rembourser la somme de 210, 08 €, montant de la réservation.
Dans cette attente et avec nos remerciements,
Jean-François FOREST

reservationnumber: FR655438950
date: 21 december 2019 return 28 december 2019 Bergerac Airport
Email: hen.[protected]@casema.nl

The was not the sise why have an reservesion. It was much smaller than whe reserve for, wich was an Opel Insignia, for 5 pers. Whe resieve an much smaller car, Peugeot, nearly enough for 4 pers. The tank was not fully up with fuel no more than 2/3 of fuel in the tank. No navigatian on board so it was ferry divicult to find our way. There was no alternatieve so I had to pay the ful price in Bergerac first € 35, 05 by VISA cardand lateron after return the car € 267, 79 by VISAcard. Total amount € 302, 84, -
At first I want a compensesion for the much smaller car than whe have reserve for and second a compensasion foor the extra fuel whe have to take in. Whe spent about € 25, - extra fuel in total.
Please take notice of our complanes.

Excuse for the language
Kind regards
Jan Hendriksen

I booked a vehicle for collection at Dublin airport on the morning of 13 December 2019 and return on 23 December 2019. I however was not able to fly from South Africa as I needed a transit visa for London and was not aware of this. I immediately cancelled the booking online on 12 December on the same site that I made the original reservation. I am now advised by SIXTH that I need to get my refund from Cartrawler, even though I never dealt with them.

Kindly advise how I can go about getting this done urgently.

I raised a complaint for my car rental DK535017190 on July 18th 2019. Case ref [protected] but it got closed the same day.
I attach part of the conversation below which implied it would take up to 20 days to investigate. I have had no reply to this since then.

Below is part of conversation:
Is there anyting else I can do for you today?
I was charged 1885DKK when I returned the car which is 50% more than estimated when picked up. I was not told why and would like to know who to complain to?
Ok, I'll need to pass this query over to a post care advisor, however, before I do that, I need to ensure that they have enough information to help you
I'm going to ask you to describe the issue in detail, then what your expected outcome is (the advisor will be passed any information you've already shared, so it's not necessary to add it again).
Please can you describe your issue?
Overcharged when dropped car off by about 50% more than estimated at pick up. (1885DKK compared to 1176.58DKK estimated). I was not given a breakdown of these charges when I dropped car off so want to complain. Who do I complain to?
Please continue to add as much information as possible, just say 'done' when you've finished
Done, please send my query to a post care advisor
Don't escalate, I've changed my mind
Done, please send my query to a post care advisor
Ok, now we have the details, can you tell me what your expected outcome is?
A breakdown of charges and return of any charges I hadn't been told about.
Ok, thanks for that
I have created a case for you, Here is the case number [protected], a post care advisor will get back to you within 3 days with an update
Please note it may take up to 20 working days to fully investigate your case with your rental supplier
In the meantime please go on manage my booking which you an access through your voucher. There you can add any documentation that can support your case. The more information we have at the start of the investigation is best.
Have a nice day

I paid to rent a car for my trip to romania from 1-4 nov this year, I booked the car and paid for it in full in the amount of $67.68 usd on 24 oct, confirmation number: 1861542024count, reservation number: ro470923040. Also these were the instructions I was given on my reservation confirmation. Without these mandatory documents you cannot collect your car: credit card in the name of the lead driver, with a large enough limit to cover the excess, full driver's license in the name of the lead driver, valid photo id (i.E. Passport), present this email at the desk when picking up your car.
Upon arrival I presented all documents as required and was told that I needed an international driver's license, this was a critical part that was never mentioned. I had gone to the state department website and it said that my valid united states driver's license was sufficient. So now that the rental had to be cancelled due to no fault of my own, I have still not received my refund as I was promised. I subsequently paid $49.00 usd to get one from ita which was sent to me on my phone in about 20 minutes which he refused to accept. He said that my reservation would be cancelled and I would receive a refund and that he would put that in the notes as justification comments. I then had to rent from a different rental agency directly across from him autonom rent a car b otopeni and had to pay $368.80 usd. This is highly unsatisfactory and ruined my trip as well as creating undue stress and adding extra unnecessary time to my trip as I still needed to drive to bran. I realize you can not reimburse me for purchasing the license and for having to rent from another company, I am only asking to be refunded the amount that I paid to book with your service for goods and services that I never received. I am upset but I am not unreasonable with my request. I have been a longtime customer of enterprise and that is who my reservation was with through you. So please just refund the money that I am due for the service that I didn't receive. Please let me know if you need anything else.

You may contact me on my personal cell number +[protected] please leave a message if it is not answered, or you may contact me on my personal email [protected]@gmail.com these two contact are both on my reservation.

I would like to have this resolved as quickly as possible and you can refund the amount to the card that was used to book the reservation the last four numbers of the card are 3954.

Thank you in advance for your time and assistance in this matter.

V/r

William mcconnell

Reference No : NL474829600
I booked the airport transfer through Emirates Mobile App for 2/11/2019 and it costs USD 64.46. My credit card was charged with this amount on the same day. On 2/11, the taxi picked us up from the hotel and sent us to Schiphol airport, all good till we arrived at the airport and the taxi passed me the receipt with Euro 34.00 and asked for payment of Euro 40.00, i told him that we booked online and the cost has been charged to us but the driver insisted that he didn't know anything about the credit card charges and insisted that we must pay him. We tried to call the contact number of the service provider but to no avail. We have no choice as but i have to pay him Euro 35 (after i asked why he asked for Euro 40 if the receipt show only Euro 35).
Please credit back Euro 35.00 as soon as possible.

August 11, 2019 I collected a car at AvisBudget Marseille Airport paying with voucher Booking FR504915670.
After returning the car on August 22, 2019 AvisBudget has debited my creditcard with an additional 798 euro stating the rental with Cartrawler/Payless voucher never took place. They tell me to contact Cartrawler and get payment back from you. Say they never received it.

Can you please shed some light on this ?

Kind regards,
Bart van Breemen
[protected]@gmail.com