Casey's
Reviews and Complaints

I fell in the parking lot at the greenfield IN store on 1/9/18 at approximately 940 AM I let the staff know as soon as I got up They didn't offer to take my name ask if I needed medical attention all that was said was "oh that sucks" so I am a very unhappy customer and need to speak to someone ASAP please contact me at [protected] my name isGuyanna Bedwell and you need to resolve this issue quickly before I speak to a lawyer in regards to this matter

About 1:30 to 1:45 I called Casey's General Store in Laurens Iowa to order a pizza. I looked online for deals and I seen that you guys still had the $19.99 Dill for a large pizza Wings and cheese sticks so I proceeded to call into the store and spoke to an employee named Casey Bailey and she had a very nasty rude attitude and said no we don't have that anymore so you can't order it. So I hung up and called my daughter and she looked it up and was able to order it for me. This store has went downhill very bad and employees that work there are not professional nor have customer service

I worked at the Casey's In mountain view Missouri, loved it there. I transferred from the one I my home town (should of stayed) But the reason for my complaint is that on November 27 2017 The district manager came into the store. Hardly spoken a word then started in about this and that. She threw away all the warmer food because a few pizza trays had No time understandable. I went to explain She proceed to tell to shut up. So I did. Well thought she was done talking so I started to talk and then the second time around said SHUT up with her finger towards my face. I told her don't tell me to shut up she said well if you don't like what I'm saying there is the door. Mind you I drove 42 miles round trip because I liked my job there all customers and all my workers. Yes every store has kinks in it. But you don't talk to no body like that. She is very rude very disrespectful to all. Instead if asking she demands. If your higher management you should not talk to people that way No matter what. I was just trying to tell my side of the story when she asked a question them tells me to shut up and listen. I thinking they talked in a better manner they woukd get more out of there employees. She has ran off a great worker Me I had fails I'm not perfect I was still learning. This was the district manager over Mountain View Missouri. Very rude hateful. Thank you

We have two Casey's General stores in Paris, IL. Today I went to the one on Jasper street and waited at the sub station for 10 minutes or longer. A women was back in the kitchen and looked at me multiple times.(She knew I was there) I was being patient and thought maybe she was finishing up a call in order so I didn't bother her. Some more time past by and the lady at the register noticed I was waiting and went to the back to tell the girl I was waiting for a sub. She was back there for a short time. I heard them talking but couldn't make out what they were saying. The lady from the register came back up and said "Umm do you know exactly what you want?" I told her yes and I explained.(It was just an Italian sub) She proceeded to tell me "Well there isn't anyone here that can make your sub but we have pre-made subs you can get. I was irritated but I politely told her never mind and it's okay and I left. I thought it couldn't get worse. I went to the other one across town and waited for a few minutes but not nearly as long. Three women were behind the counter so I went up and asked if someone could make my sub and I proceeded to tell them my service from the other Casey's. They were very helpful for the most part and were happy to make it for me. I got the Itialian sub.. When I got home I took one bite and it tasted off.. like chemicals or something sour. I thought maybe I was just imagaining things so I took another bite and it was even worse. I pulled apart the sub and the salami was absolutely disgusting. It was grey and smelled just as awful as it tasted. I just feel as if my time was completely wasted. Although I'm more upset with the service of the store on jasper street I also feel as if I wasted $7.00 on a sub & can't believe I was served bad meat.(I usually have decent service and food quality). I ended up having to go somewhere else and spend even more money. I'm just 100% dissatisfied. I'm not the type to complain on surveys but I believe this is something that needs to be addressed. I did also take pictures of the bad salami for proof if needed.

The last three times I have tried to order pizza with wings or bread sticks they are out of one, the first time no wings, second time no delivwry driver so no delivery and was also out of bread sticks then just now no wings and the cashier had an attitude. How do you run out of wings or breadsticks. Didnt even get offered anything else for no wings. There was no washer fluid at any if the phmps

My name is Brady Kerns, I was fired from Casey's General Store at 515 South Sangamon in Gibson City on Sept. 13 2017. I was terminated by Janet Harden with no previous warnings, write ups, or violations. I watched a kitchen employee discard of a dirty piece of clothing (jacket) that had been left on top of food product all day. The jacket turned out to be another employees that left it there all day where no one had bothered to move it. Mind you I never came in physical contact of the jacket. Two weeks later after this event happened i returned from a small 3 day vacation where i was pulled into the office with the employee that discarded the jacket and we were fired. We were not offered termination papers or anything of the sort. Now it has been two months and members of the community have been coming to me and stating that Janet Harden and Chris Coker are stating I quit my job voluntarily. Since the termination I have not been able to find employment due to possible employers contacting them and recieving information of me resigning when my applications say I was fired. When it happened I swallowed my pride and let it go, but now it is still having effects on my life and future careers while no reprocussions to Janet, Chris, or anybody involved but me have arrisen. I hope you take the time to read this and respond. Thank you,
Brady.

My boyfriend and I order pizza quite often from our nearby store in west union, ia tonight out pizza had hardly any cheese (after we ordered extra), our wings were way under cooked to where we couldn't eat them and the breadstick were hard as a rock. When we picked up our pizza there was 5 employees in the kitchen and our pizza was sitting on the table while our wings were just put in the oven. We were obviously not happy.

A employee by the name of yelsey at the east main street caseys in knoxville iowa, store #3217, has been showing inappropriate behavior towards his fellow female coworkers. Such as dirty jokes, commenting on appearance. Comparing workers to people he has intimate relationships with to out side of work, asking about sex lives. Discussing fellowr female coworkers appearances with other male customers. Calling a fellow coworker fat. Saying how one of his fellow pregnant coworkers husband is not a good man if he makes he work. Down grading her constantly, she does not need that kind of stress!

I was in Casey's tonight around 7:30, I simply came in to grab something quick to eat, I am use to coming in and grabbing something at this time of day, I expected there to be food ready. I was thinking maybe they were busy and sold out, so I asked the cook while pointing to the empty food holders, the cook (name was Kaishia Melendez) said "Well we just wornt selling so I closed it down." At which time I said "Well that's to bad I come in around this time a lot."She replied after looking at the clock "uhh I can make you something..." I said thank you. But I didn't have time to wait since I wasn't planning in the extra time for something to eat. I ended up grabbing a piece of pizza (undercooked) and went on my way but I was a bit put off and so was a few other people that came in to grab food, but figured no big deal and grabbed a apple fritter for my friend. Paid for my things with a very nice cashier (name Ken I believe) and left when getting back I handed over the apple fritter to then hear my friend say what the heck! The inside of the fritter was raw, undercooked and doughy. I had her take a picture and I had happen to take pictures of the empty food warmers in store to show my friends why the only thing was available was a couple pieces of pizza.

I was recently at the Ft. Branch IN, location on Sunday 10-22-2017 in the afternoon and the cashier Kenzie was very rude and hateful, very loudly almost as she was shouting and talking very bad about the black man that works in the kitchen. Sounded to me like she was very racist honestly you don't need someone like that representing Casey's. I was telling co-workers about this and several of them said she is always rude. I will never go back in there I will go across the street to hucks. I personally think she should be fired for the way she was acting.

I am a regular customer who works a graveyard shift I come into your store every night on my work, you have an employee who is the most useless employee I have seen u belive his name is Gary or Jerry . Everytime I'm in there he not sure I have asked on a couple of occasion for assistance or if there would be pizza that is nice he comes back in from outside talking to a group of people almost every night he works. He either gets snotty if anyone ask for something or tries to get the other workers to do it so he can just stand there. I have also heard him belittle his co-workers saying he is the best and only one who does anything around the store. Which I'm not in there but 10 or 15 min but from what I have seen he does less or tries to do little and unless he knows you he doesn't want to wait on you then he is all about waiting on them and ignoring everyone else. I know since he has started I have seen just brag and put down his co-workers this bothers me as a customer seeing one person out down those fellow co-workers we don't have this where I'm employed or at least not allowed I just think your main office should know. I'm sure everyone is afraid to tell on him but as a customer we don't want to hear bragging about how good you are when I've only seen the others who will do what they can to help customers and not just the ones they know or they arnt outside hanging with there group of friends.
Sincerely a loyal customer even in my days off

I would like to know how a person who was caught on camera working at caseys in oronoco mn selling METH was fired and than rehired back and was caught selling and using again and is still employeed there!?!? Do you not care about your repuation as a business...i use to go down there to purchase gas and pizza but seeing majority of who work there are drug addicts and one known drug dealer who works there and when i looked her criminal record up it shows she has several drug sale charges and she was hired and works at your store!?!?...store manager are aware of her current and past situatuon for they are the ones who fired her when she caught selling meth while working! I was going to apply for a job there as they are having a hard time keeping employees which is not hard to understand considering what type of people they have working there but the one who was fired for selling meth on property while on companys time basically threatened me and said i would never be working at that store due to i hace confronted her about her selling meth as i am against it and dont do drugs or want it in area i am raising my children ..her name is Stephanie Lang and you might want to clean up the employees who are selling or using as it dont look good when see some of the employees high as a kite or selling dope on property of your business while on the clock as eventually yoy will start losing your customers over time. Again i want to remain annon. For my safety but i am sure if you drug test and did criminal background checks you would be terminating a few employees and getting decent people working in your store.

The manager at Caseys in Greenview Illinois is so poor that she is hardly there. I have lived there my entire life and I’m in my late 60’s so I’ve been through a lot of the managers but this manage Caroline Rocha is so bad that she doesn’t even do anything for the store or employees. She never orders enough product and when she’s out of something she won’t try to change it she has even told me and others oh well complain to corporate. She has not even been there a year yet and has driven customers away. That manager has yelled at another employee in front of customers, she has talked badly about other employees and she has talked badly about customers. I think you should get rid of her right away.

I ordered pizza for supper tonight and as we went to eat we discovered on our bacon cheeseburger more onion then even an onion lover could handle. We submitted no onion. To top off the overly loaded onion pizza the pizza was soggy and the topping just fell off. This has become a regular occurrence lately. I love Casey’s Pizza and want to keep going back. But I can’t keep paying for food we can’t or won’t eat.

At [protected] around 7:30 PM I ordered 3 pizzas from Casey's General store in Milford Iowa when I called there was so much background noise that She could not hear what I was saying When she asked me to repeat what I said I spoke a little louder so she could hear me then she said I don't have to yell me it'll be 25 minutes and hung up on me so I called back and told her to cancel those three pizzas because I was not going to be talked to like that she said I did not yell at you and hung up on me again So I called back and asked to speak to her manager she said we do not have a manager at night she won't be in till 2 AM tomorrow then hung up on me AGAIN! So I just went to godfathers and I ordered 4 pizzas instead of three
Rude rude rude that's all she was

Put in order at 6:50 on 9/29/17 and didn't get it until almost 9 cause the store was understaffed and terrible training for a new hire they had. Had to call twice to get information about what was going on and call was barely answered cause they had no one there to answer for pplace that supposed to be open 24 hours and is quite annoying cause worked 12 hours myself and wanted food but didn't get to eat till late at night.

This has been going on for months.
There is a lady back in the pizza/sandwich/deli area well she coughs and hacks all over the food she prepares. For I who has taking college courses for cooking and catering, for what she is doing it is not sanitary at all. Actually it turns a lot of customers away. I have noticed.
I don't know her name but I honestly think you guys should check it out.
It is disgusting to listen to her cough and hack minute after minute.
She doesn't even cover her mouth at all. Its a big turn off.
And its been going on for months now.
Can u please look into it and do something abt it.
Thank you,
Galenian

I put in an order online around 1p on 9-24-17 to be delivered to me at work at 5:30pm. When I called At 5:50p to inquire about my order and the girl was very rude. Told me she had no control over how long it takes for the pizza to be delivered. This store has really good pizza if the right cook is there if you can get the pizza at all! I don't think I will be trying to order from there again. You need to get some management in there that will do something or shut the place down because this caseys is a joke.!

I went to the north Casey's in Chillicothe, Mo and bought Starbucks protein coffee. There was an ad stating the coffee was on sale 2 for $3. When I arrived at the cashier the coffee was ringing up $3.69 a piece. The lady working the register was very nice about it and was attempting to correct the problem but could not. Lorna was stacking cigarettes and the cashier attempted to ask her how to fix it. At first it appeared that Lorna was ignoring the cashier so the cashier continued to try to figure it out, when she could not she asked Lorna again, at this point Lorna appeared aggravated because the cashier kept asking questions, she yelled at her to just do a price override and then shook her head and huffed. She was very unprofessional and wasted an extra 5 minutes of my time because she would not assist the cashier when she first asked. As a long time customer of Casey's and with the amount of people that were in the store at the time of the incident it is a bad image for Casey's.