Cash Crusaders
Reviews and Complaints

On the 15 August 2017 I bought new speakers at Cash Crusaders, Midrand.

When I arrived home, one speaker was not working. I had transport problems to return the speakers. Within 2 weeks of purchasing the speakers I returned them.

The staff at the shop were willing to help but consulted the area manager for authorizing the replacement.

The lady came back saying the area manager refused to authorize refund or replacement. I was told that there is no refund nor replacement. The price was R2639, 70.

The only thing the sales lady can do was to take them for repairs which was informed may last for 4 weeks before getting them back.

My concern is that if the repair failed what should I do?

I have purchased a Baby Car Seat (2nd hand one) from Overport store. My wife was not happy with the one I picked out when I got home and went to find a nicer one from a Game store that was bought new. She insisted that I return the one she did not want.
Upon returning to the store, the assitant manager Vusi Mhlongo refused to return the item and refund my money even though there was not a scratch altered on the item. I returned it in EXACTLY the same condition as I bought it.
I am excersizing my right as a consumer to return an item I changed my mind about (I have 5 days cooling off period according to the Consumer Protection Act) - and he was quite rude to me.
My manager at work phoned the assistant manager of the store today at 4:50pm and asked him why he wouldn't return the item and he told my manager that he must go return the one we bought from Game in a very rude and arrogant fashion.
This is really terrible customer service!
All I want is for you to take your car seat back and refund me. If you do not help me I will send my wife to deal with you and then you will be very sorry!
Please, I'm asking you very nicely to intervene and allow there to be peace in my household.

I bought a brand new phone at the store in springs cash crusaders, within 3 months the phone gave me problems of over-heating and showing colourful lines on the screen so i returned it to the store for repairs because it has a 1 year warranty. 'til now i haven't received my phone and its been more than 4 weeks not having my phone back. They always tell me stories about my phone as if they don't wanna fix it. (1) They always say next week after next. (2) They said my phone was fixed bt the delivery guy forgot to bring repairs for springs and will bring my phone next week and that was said last week. (3) They called again saying it was a physical damage so they need R850.00 to fix my phone after mentioning that it was fixed and i said i wont comply with that 'cos its a lame excuse that its a physical damage and already said its fixed. (4) They called again to mention that they are sorry they will fix my phone at no cost but they WILL order parts for the phone and will take another 4-5 weeks for the parts to be send to them, so in the mean time they wanna give back my phone unfixed after 4 weeks at their store. All i'm is my phone Repaired, Replaced or Refunded.

I bought a laptop after two weeks I took it back to the store because it had problems they booked it for repair and told me that it will be back after 21 days after they said it is back I went to fetch it n waited for it for 2 hours to arrive to the store when it arrived it came back not working that tool it back to repair m told me to fetch it the following day they called me and said I must fech it the day after the date we agreed on I went a week later to fetch it but they still didn't have it on them they told me to fecht it the day after

On going into the Cash Crusaders Edenvale Sunday 16 July, they lady at the desk where items are handed in for exchange for money, was not interested, she was in the process of dealing with a client with a lenovo IPAD. I asked the staff what time they closed and was told 1pm... On my return sharp at 12 midday the back door closed ... I was shouted at by this individual, who it would have taken her to minutes to assist the 1st time and 2mins the second time. She was dis-interested, laughed at customers and continued to offer pathetic prices.. People come there in dire need ... She showed me some bogus site where she gets prices from... The Cash Crusaders in Edenvale is disgusting and the staff are totally inefficient, rude and have a lack of anything for anyone. We in South Africa have the worst customer service

Good Day,

My names is Keshia Goliath.

My husband and i bought this specific washing machine at cash crusaders at the Parow center and it had a years warrantee. We've had this machine for just over a year and i was busy doing my washing as per normal, and while the machine was going, the glass door of the machine started cracking and eventually broke. I have spoken to all kinds of managers and even the operations manager, but they are unable to assist me. We paid over R2000 for this machine. They have all told me that it cannot be fixed due to parts being discontinued. I am so angry, because first of all, money does not grow trees.

They need to either fix it the glass and we can pay for that or give us a new machine. I have never heard of a glass door of the washing machine breaking. They should not sell items that they no they cannot fix. I will most definitely take this further. This is unacceptable!

Mostly a good company with a reliable track record until you get to their strand street branch near kfc. If you are looking to pawn your stuff, be very careful about this branch because they are well known for switching clients accessories and then replacing them with faulty ones that could potentially damage your device. I'm talking from experience and if honest and transparent service is what you need, beware of this particular branch.

I came to your store in Boksburg as i was desperate to buy a new or second hand phone as my S5 broke and i needed one for my work.

The sale ladies was very good in what they do and sold me a new handset (in house model Doogee X5 model brand new in the box

14 days later the phone starts to reset it self and stop working i did factory reset multiple times and still nothing i decided to go back to the store to seek some help maybe change the phone or get another handset for the same prize

the Manager that did not have even a name tag was very unprofessional and told me without hesitation they cant help me and i need to book phone in for 21 days and leave without a phone to do my work .

Not even tried to ask if i want a borrowed phone as this handset are brand new and i have the receipt that i bought it on the 28th April furthermore no one even mentioned that i have only 7 days guarantee on the handset.

I am really disappointing and i will tell everyone not to buy any phone or product from you again

Marius

I purchased a brand new fridge from cash crusaders in goodwood paid in full
waited a few days for my delivery even though they promised to deliver it on the Tuesday. They kept hanging up my numerous phone calls and closed the store doors when I got to the store while there were customers inside the store. The manager uses vulgar language and has been swearing at people for the entire time that I was there. They made me book a day's leave the Tuesday because they said the van will arrive at my door at anytime during the day. They wasted my time and have been extremely rude.

I went to cash crusaders on the the 13 july 2016 and i made an extension my Audio bank sub that both with a market value of R2500, My expiry date of my extension was 11 August 2016.I was off sick on that day and i went there to do an extension on the 13 August 2016 and i was told it was going to sold but i pleaded with the manger if if may assist to help with the extension. i was told to do a buy back of which i agreed as i need my sound so badly.the sad part is that i didn't have the full amount of the deposit i tired to ask for help but there was no help.

Is there a way that i can be allowed to extend my contract as its only two days passed.

I purchased a blackberry 9380 three days ago from Cash Crusaders Grande Parade at R800 and when I arrived at home I realised my sim card will not work in the device and says "initialization failure" when I placed another sim card in there is worked. I decided to go for a sim swap the next day and the same occurred and I returned to the shop to inform them the phone is useless to me as my number wont work in it and I would like a refund, the manager was not very helpful as in listening to me at all and just wanted his way in the situation and said no refund will I get, the way I light Cash Crusaders has drastically changed and I still want my money back

i went to cash crusaders on the 27th july 2010 and made a buy back with my notebook that had a market value of R9500.00, i took R1300.00 from the which i was to return as R1500.00. i went there two days after the expiry date and i was told it was already sold without running a query on the system. they judt pushed my money back to me and i could not even speak to the manager. i lost data worth R250 000.00 on that notebook. i could not collect the unit on the exact expiray date as i woke 45km away from their business meaning i cannot get to them during the week on weekends. first thing saturday morning i went there and was told sorry its sold.
funny how fast they sold it within a day and their branch in Northmead square did the same thing, the agent told me on the sport that he will buy it if i was late for the payment, so i fetched it very early before the expiry date.

i will make sure that they get the same unit as mine as it is very scares from HP. this is pure fraud...