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CCBill review: unautorized debits 84

A
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2:56 pm EST
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My credit card has been charched by your company 4 times
2 times 10. 10 euros on 13 / 12 / 2010
1 time 9. 6 euros on 12 / 11 / 2010
1 time 9. 6 euros on 13 / 10 / 2010
I do not recall you leave collection
And i do not to autorize you those taking over.

A. F.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

84 comments
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Terri
Send a message
Oct 08, 2008 6:18 pm EDT

My debit card has been charged twice for 100. 00, a charge that i did not make. The bank knows i did not make it because it could never be authorized with my 3 digit code on the back of my card.

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Justin
Send a message
Oct 09, 2008 4:31 pm EDT

I was charged for 26.05AUD and 3.84AUD today and rang my bank asap and canceled my card getting a new one sent out and disputing the transactions.

What I saw on my bank statement:

VISA PURCHASE CCBILLEU.COM +[protected]
VALETTA 24/09 MT
26.050 AUD

VISA PURCHASE CCBILLEU.COM +[protected]
VALETTA 24/09 MT
3.840 AUD

If this company is only a 'processing service' you wouldn't see CCBILLEU.COM on the transaction and only the merchant name should appear you paid to that CCBILL is operating with.

With searches via a search engine its quite clear there are others with this problem and pin pointing that this company is doing this at random times and to random people should be looked into further and its been happening since the start of the year which by now you would think something or even an investigation would have been done on the company...

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Joanne
Send a message
Oct 25, 2008 12:59 pm EDT

I had a 100.00 charge on my prepaid credit card...how or did you contact this company..i never authorized a charge for that

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Megan B
Send a message
Nov 03, 2008 8:51 am EST

So what do you do about this kind of thing? because I had the same two 100 dollar charges to something and the number they give you doesn't even work! how do you fix it?

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Mandi
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Nov 20, 2008 7:21 pm EST

We had 2 different charges of $100.00 each about 4 weeks apart. What can you do to fix this? HELP! We've been scammed!

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joanne Currie
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Nov 21, 2008 6:35 pm EST

What is this ?
I have just been charged $80.00 for what ! someone has taken our hard earned money out of our account luckily I checked it .I don't always look at the transaction listings what can by done as it is the weekend I can't ring the bank till Monday This is going to piss me off all weekend.
Jo

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manuel ochoa de la garza
Send a message
Nov 26, 2008 12:56 pm EST

please discontinue my suscription ID [protected] my username [protected] and my password 75895. please cancell future charges to my credit card.number [protected] thank you for a nice time i have had with this suscripton.manuel ochoa de la garza

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Alex Ciobotaru
Send a message
Dec 04, 2008 9:19 am EST

My checking account/debit card has been charged yesterday, 12/2/03 four times for $100.00 each time, in total $400.00. I did not authorize these charges.
I am in my way to the bank to change all my accounts and cancel my cards.

I have "friends" in Bucharest, Romania. Maybe the location will help you finding the criminals.

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Douglas Latkanich
Foley, US
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Mar 04, 2009 11:48 am EST

I found 15 charges on my account, I then contacted CCBILLRU.COM and all I got from them is the run around Bla Bla Bla.

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Tonia V. Pedersen
DK
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Mar 05, 2009 4:52 am EST

This company has charged EUR 27, 97 from my Danish account today and I have never had anything to do with them. I have now cancelled my card but I'm not sure if this is enough. My account has the same name as their 24/7. Very strange and it makes me feel very unsecure.
T.

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harendra yadav
IN
Send a message
Mar 12, 2009 12:37 pm EDT

This company has charged $14.95 from my credit card which i did not authourized it to take this amount from my credit card. This is really unsecure for any person. Kindly do the best to stop this ccbilleu.com.

Harendra Yadav

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Antonio
GB
Send a message
Mar 28, 2009 7:34 pm EDT

Just got charged CCBILLEU.COM +[protected] £8.99
CCBILLEU.COM +[protected] £23.52
Never heard about them. They clearly rob a small amount and many people won't even notice. Shouldn't someone stop them?

MariaC
MariaC
GB
Send a message
Apr 21, 2009 7:47 am EDT

I have been scammed by the same people, a total of £179 all in small amounts from the period of Jan-April.
Someone needs to investigate this bogus company, its literally ripping people off on a daily basis and nothing can stop them.
I have now cancelled all my cards. I'm hoping that whilst my bank investigates these fraudulent actions they cannot continue to access my money - As in some cases, the scammers can still take payments from the account whilst a dispute is ongoing-

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bankgirl
Charlotte, US
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Apr 27, 2009 4:08 pm EDT

Hi, I'm a senior analyst for the debit card loss management group for a large U.S. bank. CCBILLEU.COM & similar merchants are payment processors for other merchants. Typically, the true merchant is an "adult entertainment" website or a video game website, but mostly adult sites. What I've found from investigating numerous complaints from our customer's with this merchant specifically, or with similar merchants, is that if that's the only transaction you see, or it's a monthly transaction occurring on your account, then it's normally a valid transaction. What we've found is that if you don't recognize the transaction, ask the males in the family. Also, a good way to flush out if it's a family member is to ask the bank (if they have this information), for the time the transaction took place. This'll normally narrow down the suspects -- who was up at 3a.m.(Dad?), or alone at 3p.m. (son home from school), or whenever the transaction took place. Normally, these start out as a trial for a dollar or so, then if not canceled (which is almost always a difficult process involving reading the Terms & Agreement section on the site), a large amount is charged to the card. Sometimes multiple amounts, from various sites are charged, which was agreed to & buried in the Terms & Agreement section. Keep in mind, to discourage fraudulent disputes these merchants have the I.P. address of the computer used to setup the account, the email address which a confirmation email was sent to and from which the site address has to be clicked on so they'll know it's a valid email address, sometimes the mailing address for the card, the CVV (3-digit code on the back of the card), sometimes birth dates and other identifying information. Generally, if the transaction is disputed the customer loses because there's so much evidence provided from the merchant about the person. Hope this helps!

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macca218
Brisbane Metro Area, AU
Send a message
May 01, 2009 2:16 am EDT

I think bankgirl has hit the nail on the head. I was wondering what a recent CCBILLEU.COM bill for $A88.77 was and queried my son, who occasionally "borrows" my Mastercard for software purchase, but he denied knowledge of this transaction. I searched my Money program for CC Bill and then remembered that I subscribed to Naked News about 2 years ago and this was the annual fee. I must either start watching again or cancel the subscription. As there is eleven months to go I may just tune in for a while before pulling the plug. I would venture to say that most of these other complaints can be tracked back to credit card use on an adult site.

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Will Burr
Chicago, US
Send a message
May 13, 2009 10:11 am EDT

When you see a charge like this you don't need to cancel your card. All you have to do is contact your credit card company and ask to speak to the charge refusal department. Mine credited my card and blocked all future charges from this vendor after a 5-minute conversation. Your CC company will ask if you've tried contacting the vendor, but I'd advise you to not waste your time. As some people in this thread have stated, the vendor will just give you the run-around and are 100% uncooperative. Just say that you complained, the vendor was uncooperative and your credit card company likely won't argue with that.

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BlueUK
Southampton, GB
Send a message
Sep 18, 2009 11:45 am EDT

I have been charged from my bank account which apparently was set up on 26th June 2009. I t has been done direct from my visa debit card so the bank cannot cancel it. This has happened three times on a regular basis. I have tried to cancel it on their website but they ask for a subscription ID...which of course I haven't got as I don't know what its for.

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David B (UK)
Lancaster, GB
Send a message
Sep 24, 2009 9:22 am EDT

Just had my credit card bill (Barclaycard Goldfish) and had "Ccbilleu.com + [protected], Valetta, Malta" on it for £10 which I've just raised as a query with Barclaycard. They are going to send me a dispute form and are cancelling my card and sending me a new one, just in case someone out there has my card details. £10 seems an oddly small amount though. Even so I don't recognise the payment. The two payments on my card either side of that are for fuel for my car and subscription to a web site which I remember purchasing - but not this!

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mr aleksander karic
Leek, GB
Send a message
Oct 02, 2009 7:51 am EDT

unauthorised withdrawal from my bank account

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Slimhope
Anytown, US
Send a message
Oct 07, 2009 11:32 pm EDT

My experience is that I have used CCBill for certain charges at times in the past. Yes, I paid for porn on occasion.

However, I just discovered that CCBill continued to charge me after I had canceled my subscriptions to those sites. When I called them to complain, they said their records showed that I was an active member of some site I had never heard of (pornking.com). Not having any information about this site, I asked if they had a username and password that were supposedly mine. They did, and read them to me over the phone. Sure enough I was able to log onto the site (which looked like it had been built in about 20 minutes by a sixth grader) but the "My Account" link had no information about me: not my name, my email address, my billing address, nothing. They had no info about me because I had never actually subscribed to that site. No one would. It has virtually no content. My theory: it's a complete dummy site set up to warrant phony payments by CCBill.

It would not be worth it for me to hire an attorney to get back the fraudulent charges, so I accepted their refund of sixty days worth, but they are absolute con artists.

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kurdistany
hull, GB
Send a message
Oct 11, 2009 8:43 pm EDT

you have been stole my money twice from my accound i mean plus my back charge me twice for that you took money out from my accound with out my prmission and i need this money back other wise i will tell polis

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Durnit
Las Vegas, US
Send a message
Oct 23, 2009 9:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My recent bank statement shows $113.64 ATM and debit card susbtractions attributed to Cebilleu preceded by a + and eleven digits. I used the internet address and discovered this site. I will cancel my card, request another and change my password, as it has been used. I assume that is all I can do at this point. Durnit

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mams46
Fayetteville, US
Send a message
Nov 12, 2009 4:32 pm EST

My bank called me this morning to report $1, 200 in charges overnight - some of which was to CCBILEU. I disagree with bankgirl because in calling these companies, I found that they used two or three names which are not mine, their IP address does not match that of my computer, the email address given is not mine, and one company was even able to give me the city the reside in which is in California while I am in Arkansas. Thank God my bank caught this and is charging back all the charges - I hate to think what might have happened if they hadn't. Most of the companies I was able to contact were very nice about cancelling the charges and giving me what information they could but some, including CCBILEU, I was unable to find any direct contact info for. My card has been cancelled and you can be I'll be keeping an eye on the charges in the future even more than I used to.

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excitable1
US
Send a message
Jan 06, 2010 3:15 pm EST

Mailing Address:
CCBillEU LTD
2353 W. University Dr.
Tempe, AZ [protected] - USA
Telephone: [protected]

Business Address:
CCBillEU LTD
Valletta Building, South Street
Valletta, Malta
Telephone: [protected]

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excitable1
US
Send a message
Jan 06, 2010 3:17 pm EST

i found this info... they dinged my card for $1 first just to make sure the card was active... then hit me with $18.95 and once something is charged, i am notified, so i caught it before it actually went thru... you have to be soooo careful where you use your cards now adays... anyone can seem to get that number and they dont need the security # off the back alot of the times...

Mailing Address:
CCBillEU LTD
2353 W. University Dr.
Tempe, AZ [protected] - USA
Telephone: [protected]

Business Address:
CCBillEU LTD
Valletta Building, South Street
Valletta, Malta
Telephone: [protected]

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I_rather_not_mention_my_name
NL
Send a message
Jan 09, 2010 2:52 pm EST

I visited an adult site (www.tiffanypreston.com) and made a payment for USD 39, 95. On my credit card bill I see a EUR 39, 95 amount with a description "CCBILLEU.COM +[protected]". I just checked tiffanypreston.com and I see they use the description CCBILL so I guess they charged me 39, 95 euros in stead of 39, 95 dollars. I just blocked my creditcard and a new one will be sent to me. Just don't trust adult sites. I should have known better.

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I_rather_not_mention_my_name
NL
Send a message
Jan 09, 2010 2:58 pm EST

I guess most people are embarrased for visiting an adult site and so these guys can get away with it.

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I_rather_not_mention_my_name
NL
Send a message
Jan 09, 2010 3:05 pm EST

When I subscribed to tiffanypreston.com I noticed that there was a little check box which said I would agree to have access to other sites at 99 cents a day or something like that. The check box was at the bottom of the page so most people probably don't even notice. They're just thieves.

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Naji
swanse, GB
Send a message
Jan 21, 2010 7:34 pm EST

My account has charged Today and tomorrow this is a strange payment I have ever seen £100.00 for the strange website called CCBILLEU.COM +[protected] and also I have noticed another transaction of £27.74 to another website called LALIBCO.COM 0556, I am sure it's the same source . This is a steal company or website .

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DorjL
Ronkonkoma, US
Send a message
Feb 16, 2010 1:07 pm EST

I have been charged $29.95 today to my account by CCBILLeu.com, and I am the only person on my account. I was at work and decided to check my bank to ensure all my bills cleared from shopping this past weekend, and I noticed the charge pending in my account. I did not purchase anything today 2/16/2010 for that amount from this company. I then called my bank and closed my debit visa card, and contacted the 888 # on the account transaction, they said it would take 72 days for my refund. I put in a fraud search with my bank. The email address they provided me was not mine nor anyone's from my household. Someone mustve gotten a hold of my debit #. Thank goodness I check my account daily, because, the way these companies work - they take minimal amounts every week with the hopes it would go unnoticed. Crooks.

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magbooli
SA
Send a message
Apr 02, 2010 9:56 am EDT

I want to know all the sites that they had participated through your website?

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jcellis
GB
Send a message
Sep 12, 2010 5:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi CCBILLEU.COM have taken £20.42 off my Visa Debt Card for the past 3 months and I have called into my bank to see what it's for and they tolded me it's for CCBILLEU.COM+1888 and the have given me a new Visa Debt Card with a new number and CCBILLEU.COM+1888 have still taken £20.42 in cash some how so Im not happy and do I have to close my bank account and open a new one to get it to stop.

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Widgetworker
Upland, US
Send a message
Nov 08, 2010 2:51 pm EST

I have been charged $39.95 & 49.95 on two separate transactions both on the same day! I will have to investigate this and either cancel my card or have the charges reversed.

the cgarges were from a company identified only as: CCBILLEU.COM +[protected] VALETTA. MALT MT 11/02/10%% Card# xxxx

RGR

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howitzer258
Helendale, US
Send a message
Dec 16, 2010 5:14 pm EST

My checking account show that you are charge me $99.00, I no knowledge of this charge can you advise me on what these charge is for.

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drswan92069
San Marcos, US
Send a message
Jan 03, 2011 7:15 pm EST

Look what they did to my account, these aren't even valid figures for memberships. $19, $29, $39 is the norm. Not only that, it's been years since I used this billing company. NOT VALID

12/28/10 INTERNATIONAL PURCHASE TRANSACTION FEE $1.50
12/28/10 CHECK CRD PURCHASE 12/25 CCBILLEU.COM +[protected] VALETTA MH 486827XXXXXX6701 [protected] ?MCC=5967 01 $50.00
12/28/10 INTERNATIONAL PURCHASE TRANSACTION FEE $0.75
12/28/10 CHECK CRD PURCHASE 12/25 CCBILLEU.COM +[protected] VALETTA MH 486827XXXXXX6701 [protected] ?MCC=5967 01 $25.00
12/28/10 INTERNATIONAL PURCHASE TRANSACTION FEE $0.75
12/28/10 CHECK CRD PURCHASE 12/24 CCBILLEU.COM +[protected] VALETTA MH 486827XXXXXX6701 [protected] ?MCC=5967 01 $25.00
12/28/10 INTERNATIONAL PURCHASE TRANSACTION FEE $0.75
12/28/10 CHECK CRD PURCHASE 12/24 CCBILLEU.COM +[protected] VALETTA MH 486827XXXXXX6701 [protected] ?MCC=5967 01 $25.00

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ken zechmann
st. paul, US
Send a message
Jan 25, 2011 7:06 pm EST

they stoled my money from my credit card

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Victor Rangel
MX
Send a message
Mar 09, 2011 4:37 pm EST

My credit card has been for the last 4 months charged by this CCBILLEU.COM +[protected] here in Mexico. My bank suggested to cancel my card and give a new one, this should be the best solution. please comment if you guys are been having this problems in other countries besides the USA.
Thank you!

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blahblah32
toronto, CA
Send a message
Mar 11, 2011 9:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

will the credit card company find the person who used the credit card illegally and make him/her pay, or will the credit card company just leave issue if they can't find the person?

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doug smith
Warrensville Heights, US
Send a message
Mar 26, 2011 1:49 pm EDT

taking unauthorized money from my checking account

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tarabool2
Austin, US
Send a message
Mar 30, 2011 5:29 am EDT

I had 2 charges on my debit card totally over $400

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