CCI Hotel Reservations review: Hotel

On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge.

The reservation for the Red Rood Inn, Greensboro NC for Aug 5 -7, 2022.

After a 13 hour drive, we arrived at the hotel at 930 PM. We checked in and went to the room. We were appalled at what we saw:

The room smelled like mildew. The floor was warped. There were flies flying all over the room. There was a hole in the middle of the floor with a loose metal cover, which came off the hole when it was brushed when walking over it. The bathroom had mold on the ceiling, and there was brown stuff in the tub. Paint was peeling off the ceiling.

There was no coffee make, no refrigerator, nor a microwave in the room.

My husband immediately went to the office told the clerk we were not staying in that filth and wanted a refund. He said to bring in the card that the reservation was made with and he would refund. When I went in with the card, he said he couldn't refund because the reservation was made online.

We were able to find another hotel in the area with much better accommodations.