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CCI Hotel Reservations is a scam! 1.800.468.3578 took my reservation for a Comfort Inn in Chambersburg, PA. When I arrived I was directed to a Super 8 Hotel. The hotel itself was dingy and in poor repair. The room was filthy with a filthy toilet and lights not working. I complained and the hotel canceled my reservation. Then I was able to stay at the close by Comfort Inn. Now I am unable to receive a refund! I cannot be connected to an agent. This is a scam!
I was directed to CCI by the organization holding a conference I planned to attend and made my hotel reservations through them. What I was not aware of was the huge service fee that was charged (greater than a one-night stay at the hotel). When I asked for an itemized bill from the hotel, I discovered that I had been charged nearly $250 above and beyond the cost of the 4-night stay. The hotel charged $169.00 a night. I would stay away from CCI! RBV
I booked a hotel reservation directly on the hotel web-site and was shocked to learn, upon check-in, that it was through Expedia, which I have never used. Without my knowledge, CCI (or getaroom.com) charged a BOOKING FEE of $1, 253.58. I filed a dispute with AMEX, who claims many hotel sites use getaroom.com to handle bookings, but according to the Salamander resort, they do not know how I got sent to a third party for booking while on their web-site. The hotel contacted Expedia and learned CCi is an affiliate company handling bookings. AMEX provided a phone number for me to contact at CCI and after going through the appropriate prompts, the call disconnected...on several attempts. Not only is the reservation charge outrageous (they provided NO service), but the fact this company seems to continue getting away with this activity appears to be fraudulent and is documented all over the internet without stopping.
Here it is June 2021 and it's still happening I called to make a reservation with the actual hotel and when I called to cancel the reservation they said it was done with Priceline and I did not seems I'm going to go through the same mess.
I was charged $455.00 for a three night stay that only cost me $293.00 if I'd booked direct. Total scum company
The same thing happened to me. $687 for a $476 stay!
We booked one night at a hotel in Cleveland, Ohio for the sole purpose of going to the Cleveland Clinic. The appointment was changed to a different date and they refused to refund our money. We are out $345.00. American Express was not able to resolve this for us either. Disgusted!
How CCI*Reservations is allowed to stay in business, I'll never know. The phone number I used to talk to a customer service agent was: [protected].
What happened in my particular case was that off of the Google listing of applicable websites, I clicked on the Best Western Meridian website, the address of the hotel being in Meridian, Idaho (a few miles west of Boise).
On the first page of the website, I noticed that it didn't look like Best Western's usual website, but rather, a reservations site that handled the booking, itself.
At that instant, my internal alarm bells didn't start ringing since I LOOKED AND MADE SURE that the webpage definitely indicated the hotel's address as being in Meridian, Idaho.
So, I clicked on the dates for my check-in and check-out, and as would be expected, I landed on another webpage wherein I was prompted to continue doing the data entry in terms of the type of room I wanted, as well as my credit card information.
After the website accepted all my information, it sent me back a confirmation. But Holy Toledo, I was SHOCKED to read on that confirmation's webpage that the Best Western Meridian Hotel's physical address for my reservation was in Lloydminster, which is in Alberta, Canada.
WHAT.
THE.
HELL ?!
I've never in my entire life been in Canada, nor do I plan to visit Canada at any time in the foreseeable future. Eh?
And to top it off, the "window" for cancellation had already passed. That's right, you heard me right. Although I had just finished paying for the room not five minutes before, CCI*Reservations, in its infinite ignorance, had already considered it too late to allow me to cancel my reservation and issue me the appropriate full refund.
Any reputable hotel accommodations company in the world would give a customer at least a 24-hour grace period for canceling a booking.
But, you see, that's just it: CCI*Reservations is NOT a reputable company. It is a firm off ill repute.
When I spoke to the customer service agent and told her that it was not my fault that the website unknowingly switched me over to another Best Western Meridian Hotel's website [i.e., from Boise, Idaho, over to Alberta, CA] without me instructing it to, she said that (and with an accent that I had trouble understanding, thus my requesting that she repeat herself several times during the actual phone conversation) it was too late to cancel without my incurring an unavoidable penalty.
She said that she could go ahead and cancel my reservation, yes, indeed, but that I would still be charged a ONE-NIGHT FEE!
She said there was nothing else she could do, even though I continually repeated to her that it was the website's fault that this gross error occurred -- NOT mine. Needless to say, it was like talking to a wall.
It is my belief that this "switch up" occurred purposefully, just so that CCI*Reservations could get a one-night's hotel room fee in their pockets without doing anything whatsoever to earn it.
Oh, and adding insult to injury, they charged me an additional $14 "processing" fee at the exact same time that the erroneous reservation went in, something that most other hotel reservations websites DON'T do.
Our government should get in there and shut CCI*Reservations' website down PERMANENTLY. I mean, what are we paying taxes for? So we can continue to have an egomaniacal dullard sit in the Oval Office and not get any consumer protection when we really need it?
CCI*Reservations: A scam company if ever I saw one.
The customer service phone number for CCI*Reservations was censured by the Complaint Board's software.
It shouldn't have been.
CCI*Reservations needs to be held accountable.
Their customer service number is: 1.855.956.2201.
I stayed at Springhill Suites by Marriott.
Paid them $120.00.
Three days later my credit card was charged $471.00 by CCI.
Thanks. just spoke with Rose at the 1.855.956.2201 and got the flowery version of their policy. Gonna share this info so perhaps if we flood the call center some good will come of it.
Called to book hotel reservation for Friday Sept 6 (Night of a pending hurricane)
Called again approximately 5 hours later to cancel reservation. Cancellation was accepted.
Today (September 16) received bill for $407.93
My husband reserved rooms in Winston Salem, NC for the Hampton Inn and Suites. He did not realize that he was paying up front he thought it was just a reservation. They charged $687.00 For 4 nights. Well, we finally went and stayed there. The actual charges were only $476.00. After calling the hotel and checking with CC Hotel Reservations, I found out that the difference would not be refunded to us! What a rip off!
Please beware of this company. Never pay in advance, especially to them!
This booking agency is a complete rip off! My daughter made the reservation while I was driving and a room per night was 209.00, we stayed 2 nights. The total bill ended up being 581.88! That is 163.00 worth of taxes and fees! What a joke! If I had called the hotel myself the room rate per night would have been 169.00 for a total of 338.00 plus taxes. I cannot believe this place is still in business, by the other reviews about this site I see I'm not alone! Do not EVER book with this company!
I'm so infuriated with this scam that I'm gonna go ahead and Dox the guy that runs it.
This is his house. Send him your bills.
This is a horrible company, don't ever use them for anything. I booked a reservation on line for a hotel in Tallahassee, Florida on October 30, 2019 at 17:52 in the afternoon for three nights. After receiving the confirmation on my phone I saw that there were service charges on the bill that did not look right. I called and asked the agent to explain the charges to me and he said he could not at which point I told him verbally to cancel the reservation. When I arrived at another hotel that evening on the morning of the 31st at 03:00 AM I went on line to find that they had not cancelled the reservation. I then cancelled it on line, now three hours past the 48 hour deadline and called the reservation desk to explain to them what had happened. The reservation clerk said, "No problem, you called in time and you will not be charged". When I received the statement from Capital One they had indeed cancelled the reservation but still charged me for $198.00, called a one night cancellation fee, what the heck. Capital One, even after submitting not one, but two dispute letters were unable to help. I paid the bill, minus the interest charges form Capital One and will not only not ever use CCI* Reservations again but also doubt if I will use Capital One going forward as well. Capital One is supposed to protect their customers from fraud and this clearly was not done.
Same thing happened to me with a Discover card. Discover sided with the crooks. I guess it's time to start using may chase Visa.
Same company, same experience. Stayed at Baymont by Wyndham in Springfield, MO. I thought the price was high once I got to the hotel and saw the condition it was in. I asked for a receipt at checkout. I would have paid $58.92, but was charged $89.41. Therefore, $30.49 for charges and service fees. Typically I would have been wise to the doctored site, but I was using a Kindle Fire to book, and disregarded my intuition. Since it is Sunday, I need to wait until 7:00am Monday to dispute the cost with my card company. I will also likely ask for a new card since CCI has probably sold it online.
I have also been SCAMMED by CCI Hotel or its agent. I got my credit card statement a few days ago only to find an entry of $267.34 from CC1 Hotel in Texas debited February 15, 2020. I live in Lagos Nigeria and has never been in Texas. What are the US authorities doing about these men and women of the underworld? Calls to the number provided [protected] is not getting through.
I had book a room for my daughter. When she get there the hotel required a 50.00. Deposit I had never check in hotel where I had to pay deposit so I new they trust this company to paid .So my daughter decided not to stay I call these people number and never
got through to anyone. Plus a advertise room for 59.00 went up 83.00. So Im out 83.00 .You know what we going through now I can't afford to give money away. Y'all got me but God will deal you .
BEWARE CCI, BEWARE GetARoom.com…Fraud Phone site…They Steal Your Money…BEWARE! On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. It took several calls to their [protected] number to get a person (you must act like you want to make a new reservation). Also be sure you have your R# for the reservation or they refuse to talk to you. CCI sent me a copy of their receipt. It was a charge for the same hotel on the same dates that “I paid in person” on checkout directly to the hotel! Plus they added a $553.73 charge for what they call a service fee? I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. When I told CCI this was a duplicate charge and I needed a refund, CCI gave me ticket #3605520 and promised to get back to me in 7 days. I called the hotel to verify; they did not have a duplicate reservation and “did not” receive a payment from CCI. In the last 2 months I have called many times and get the same 7 day promise. I have sent detailed emails, both receipts (the hotel’s and theirs) and copy of credit card statements. They STOLE money from my credit card and did nothing! They refuse to let me talk to the proper department. This company is STEALING money! I have found numerous reviews about them, WARNING people. BEWARE, they may steal your money also and you cannot get them to give your money back!
We booked a room at Defiance House Lodge, Bullfrog Bay, Lake Powell for a family reunion. The money for the room was withdrawn 3 days after the reservation, we Still hadnt recieved a reservation number. Thats when I called again. They said that we were booked and would resend the number. (Should have smelled a rat) We showed up for our fun weekend, of course there was no reservation, and the Lodge was full. I've never experienced this brazen of deceptive fraud. Of course I cant seem to get thru to CCI by phone. I'll see what my bank can do.
Good Afternoon
I have an event plan and made reservation for a couple individuals who suppose to be staying at Whydam Rockville center New York. Because of the Covid 19 the Hotel where the event was taking place close, also all individuals that was reserved with CCI Hotel.com has to cancel $1300 in reservations. CCI Hotel refuses to give us a refund stating that the reservation is not qualified for a refund. My credit card company file a complaint in an effort to retrieve the funds back, they told them the reservation is not qualify for refund. I continue to call now they are telling me that because my credit card company file a complaint I am not I cannot get back a refund. These people needs to be put out of business immediately. What they are doing is high way robbery and the hotel needs to be accountable as well.
We had a level 3 evacuation order due to the OR wildfires. While I was getting the kids in the car my husband called and booked 2 rooms at the Holiday Inn for 3 nights. When I got he conformation text it was for the worst Best Western I’ve ever stayed in and we were charged $967.60. The rooms were gross and the customer service was worse. I called to have them fix the problem and get is to a nice hotel with no luck. We stayed 1 night only then went to Comfort Suites and that hotel was wonderful. I know cci crooks and we will never get our money back. Oh 4 days after we left I got a charge of $67.47 on my cc. I was told it was a pet fee. We did not bring any pets with us. Why won’t the government shut these people down? I guess Karma will have to get them
Has anyone manage to get a refund on the difference? My credit card washed their hands of this.
I was ripped off by CCI also. I went to the hotel and they charged my card and then CCI charged me 144.42 more. It was almost impossible to get them on the phone. The people on the phone were horrible. They pretended like they didn’t understand our concerns for being ripped off. NEVER use this. Marriott and Wyndham need to know these people are crooks stealing people money!
A total rip off. Your receipt from the hotel and what they charge your card is totally different. 180 dollar hotel was 277.
When I called the number on the web I thought it was the hotel. CCI is a rip off.
We had a major winter storm here in corpus christi TX. On Feb 16th, I booked a room through expedia not cci reservations. I canceled the reservation because the road it was on was blocked due to ice. I called and made a second reservation to a second hotel through expedia. I canceled this one for the same reason. We ended up staying with friends that had power. A few days later I had a charge for 357.00 on my credit card. I contacted both hotels, they don't show any charges. I contacted expedia and they verified my cancelations. I called the number on the statement but never was able to speak to a person and the system disconnected. I have now contacted my credit card company to dispute this transaction
Has anyone received their refund from this compamy?
I was able to get an immediate refund from this decietful company by going to the website:
https://www.guestreservations.com/ (as in Guest Reservations and independent travel network)
Like others have said, there is no way to get through on the phone as indicated on the receipt but if you have your reservation number, you can look up your reservation and cancel it on this website. This probably only works when canceling ahead of your stay but the mark up was extraordinary so I noticed the extra large charge quickly.
I am happy to report that my claim against this company was resolved by my bank [Chase] and saved me $937.00. I tried dealing with the company directly but got absolutely nowhere. My suggestions are - gather all your information, including material from other people who were hijacked by this company, and pass it on to your credit card company - for me it was Visa.
Good luck and don't give us - it is well worth the time and effort.
Good think it wasn't your Discover card. Discover sided with CCI. Might be time to start using my Chase Visa card
Those [censored]. I’m in a claim with US Bank today that encompasses 5 party’s for a scam reservation that is being canceled a month in advance at Waldorf Astoria in La Quinta, CA. Scammed by Reservationdesk.com who books through get a room.com who books at Priceline. Waldorf doesn’t get paid for services not rendered but these pigs split it all. One of Biggest scams I have ever seen backed by banks apparently too. I will fire US Bank if they side with these criminals
CCI--Stay away! They refuse to refund my 476.51 for a cancellation that was more than 72 hours in advance. I have no choice now but to file a claim to the Better Business Bureau.
I have spent hours on the phone with supervisors...they all lie and make promises they don't keep.
They are a scam!
Do you have an address? I am reporting to BBB too.
Stay away ! from CCI-Reservations.com
My wife accidently double booked and they charged $19.99 twicer even though we only cancelled one of the bookings !
Scammers ! Go directly to hotel or their hot line to book do not-do not book anything with this outfit !
This company is a rip off. I stayed at a hotel that I got a reservation for through Expedia I thought. They said the charge would be $839.67 for 5 nights. Usually you give them your credit card number and they use it to hold room, but not charge it. They immediately charged me. I stayed at the hotel and when I checked out got a print out of charges. Only $520.70! Cool, I expected a refund to my card. Waited 6 weeks, no refund. Called CCI, they say the invoice from the hotel is wrong and there is nothing they will do. So no refund. I am disputing with my credit card company. Hope I get the $318.97 difference. They inflate the nightly charges from what the hotel really charges. DON'T BOOK THROUGH THESE GUYS.
I had a similar problem with CCI - Beware the small print - their reservations are non-refundable even 2 hours after you make the reservation. I called to cancel at 5:00 pm made a reservation at 3:00. No refund - Marriot was unwilling to help. The CCI customer service was in India - chickens crowing in the background interpreting the conversation. - What a joke. - Will never work with CCI or Marriot again. I called the Marriot representative and she indicated they could not help but would be glad to take the money from CCI, the parasite organization that used Marriot’s name in their URL. This way Marriot lets the parasite group deal with any issues. The agreement to terms and conditions pops up after you have to click YES to the terms. I am cancelling VISA card and never will do business with Marriot due to their association with CCI. I will not stay at any chain because of my experience with these people.
I had a similar problem with CCI - Beware the small print - their reservations are non-refundable even 2 hours after you make the reservation. I called to cancel at 5:00 pm made a reservation at 3:00. No refund - Marriot was unwilling to help. The CCI customer service was in India - chickens crowing in the background interpreting the conversation. - What a joke. - Will never work with CCI or Marriot again. I called the Marriot representative and she indicated they could not help but would be glad to take the money from CCI, the parasite organization that used Marriot’s name in their URL. This way Marriot lets the parasite group deal with any issues. The agreement to terms and conditions pops up after you have to click YES to the terms. I am cancelling VISA card and never will do business with Marriot due to their association with CCI. I will not stay at any chain because of my experience with these people.
I recently stayed at the Golden Nugget in Las Vegas. thought I was making reservation directly to the hotel but was somehow diverted to this CCI company. They debited $449 out of my account and when I checked into the hotel I found that they had no record of the funds being received. I had to pay additional funds and when I called the company to complain, I was told that they had to email the hotel to verify what I was told and was offered 10% of what I had already paid. This is a scam and I will probably be our the money. Make sure you are talking with hotel reservations rather than through this 3rd party.
I had a horrible experience trying to book a hotel through this company. They refuse to credit me back after canceling within an hour of making the original reservation due to my flight being cancelled. This place is a scam!
CCI*HOTELS is an absolute fraud. On Dec. 19 I made reservations for a stay Dec. 31, '21 and Jan 1, '22, on what appeared to be the hotel chains reservation site. I had to cancel for various reasons, just 2 days later, in other words 10 days before the planned arrival day. I received an email confirmation of the reservation and also of the cancellation. On both emails the following print appears "Cancellation Policy. Each room in this reservation is subject to the hotel's cancellation policy which is" This reservation is non-refundable. There is no refund for no-shows or early checkouts." When I called the hotel in question, they stated that this was not the cancellation policy, and although they had received the booking and cancellation, they had not received any funds, however, since I booked through a 3rd party they could not help me. I disputed the charges with my credit card company and the charges were "conditionally credited" to my account. Today the issue, as far as the CC company is concerned, is resolved, other words, they cannot help, and CCI*Hotels refuse to refund. The next step will be legal means, but in order to do that, one must find the physical business address of the scammers, and someone to serve. The Hotels, independent and chains, that permit CCI*Hotels to piggy bag on the hotels name should, as a group, attempt to shut this fraudulent operation down. I suspect that the real culprits are in India or Pakistan, because each time I have had a conversation it is with someone with an accent from that part of the world.
Same situation please help! These cci hotel reservation is a scam company!
I work for a nonprofit suicide prevention center. It broke my heart for our organization to be scammed for 147.00. We struggle every day to stay above water to help those suffering. To have people who will not be held accountable for their actions is horrible. I am overwhelmed with hurt feelings. I did call the call center, and they basically laughed in my face. I booked a room, and within 1 minute, I was offered a better deal. I was so delighted that I had saved the organization some money.
I will pay it back in small installments each month because I feel responsible for falling for a scam.
DO NOT USE they messed up my reservations and to fix (correction by one day) they per phone said it had to be under a additional
Res. Number. Than when I was forced to cancel do to work schedule. They only refunded the first reservation and said the add on second reservation was not refundable. This change was made within 10 minutes of taking to them! How can you make one refundable and not the other when they are the ones that did this. The Hotel stated refundable yet thru CCI getaroom.com not?
and when I booked thru hotel website (so I thought ,it got directed thru this scam) watch yourself when booking on line!
CCI HOTELS is a crooked SCAM, bogus inflated charges to your credit AFTER they get your credit card number.
These people are CROOKS , SCAMMERS, DONT DO BUSINESS WITH THEM... LEAVE WEBSITE IMMEDIATELY! DON'T GET HOSED...
Made a reservation for 33 days from now in Las Vegas to see my grandson in a karate tournament. I made the reservation on what I thought was the hotel website but somehow it went through a scam company called Hotel Values.com aka: CCI* Hotel Res. I called the next day to cancel and was told the reservation, 33 days from now, is non-refundable. This is an ABSOLUTE SCAM company. DO NOT allow your reservation to be confirmed by them. I contacted my credit card company (CITI VISA) and began a dispute. I will also contact the Hotel to advise them what is happening on their own website.
Deacon John Burke
CCI charged my credit card $690.91 and paid Microtel Inn & Suites in Mankato, MN $74.37, and they are getting away with it. Great Scammers, I hope karma comes back to bite them. My credit card company has closed the case because CCI stated my reservation was non-refundable, even though the GM of the hotel provided proof that he refunded their money to them in good faith, to return it to me. I have learned my lesson the hard way. And I will not give the hotel a good review because they are allowing the customers to be scammed by this company.
I'm not sure how I got on CCI to reserve my room. I thought I was on Booking.com, but somehow got transferred to their site. They charged over $100 in fees for 2-night stay in a room that was about $100 a night. I am currently waiting for my refund as I had to cancel the trip, and this was the only way I realized I was reserved through CCI. Not a good website at all!
Never use this company! Total Scam!
Booked a room that had a guarantee cancellation. Called the hotel 2 times, I was told it was cancelled.
Called CCI and spoke to someone foreign who could barely understand English, who stated clearly I was within the cancellation period, but the reservation was never cancelled.
I called back a 2nd time to CCI ton confirm and a gentleman answered. I again was told me I was within the cancellation period, but then hung up on me.
Although I have emails and phone records showing I spoke to them, I was still charged!
Due to a family crisis we had to make an emergency reservation near hospital in Chapel Hill, NC. We didn't notice that the web-site was not Hampton Inn but rather CCI Reservations. The rate was supposed to be $120.00 plus taxes. My card was charged $225.79. The hotel received $147.83. That's $79.96 for just taking the reservation. The web-site is cleverly disguised to look like Hampton Inn's site so the mistake is quite easy to make. This service is a rip-off.
I booked hotel room and paid in advance. I re-booked by phone at the hotel, ok, but did not manage to get the money back for the night I did not stay at the hotel.
I was double charged for a hotel on my credit card and have yet to be able to get through to correct it. The phone number is bogus and never allows for a resolution.