Chevron
Reviews and Complaints

My husband took our 2016 dodge ram to the car wash on Ellsworth and Southern in Mesa Az and the rollers gridded down the back of my truck mirrors. We have been to this gas station several times because we live right up the street and have used this car wash before. My husband had noticed that they replaced some equipment in the car wash but didn't think much of it. When he drove thru the car wash he noticed that the rollers were hitting the back of the mirrors and he went thru and when he came out of the car wash noticed the damage on both of the mirrors. We called and talked to the manager who told us to come down so she could see the damage and when we got there she denied it saying that it couldn't of happened in the car wash and she is only doing her job I told her to pls give the owner my number to call me. The next day he did call me and was so rude! He over talked me the whole time raising his voice and calling me a liar I was extremely offended and shocked that a business owner would speak to a customer that way I need to speak with someone at corporate at this point to get some resolution

This morning I purchase gas at the Chevron Gas Station (Star Stop #21) [protected] Address 11302 Fondren Road, Houston, Tx 77071. The gas pump handle got stuck and spilled gas all over me. I spoke to the cashier about the situation and indicated to talk to the manager. The manager/owner was not on site and would not be at the station until later in the day.

On 03/02/2018 at 10:57 A.M. I noticed a black male flagging me down asking me Stacey Jones, if could buy hum gas because the station attendant "Dave" would not serve him gas or let him use the bathroom because he did not have a car outside. It was clear that the man ran out of gas because I saw the SUV as I was driving to the station. I was told by Dave that I could not buy the gas and if I did I would be trespassing and he was going to call the police on me as well. I used my card at the pump and the man gave me the cash and we parted ways. Another employee was present as well. I got her first name which is Nichole when I went back at 12:56 P.M. to get the corporate number in which she had no idea what it was and suggested that I google it on my phone. I felt discriminated against as well as the man trying to get gas and was well dressed and let me know that he was a senior citizen as well as a Veteran and felt discriminated against as well.

I have been a Chevron card holder for over 50 years. Lately, Chevron has changed the bank it deals with, and the billing has been unprofessional ever since. This month, the end of the billing cycle was ten days short, so we payed the bill three days before the due date by telephone. We also received a confirmation number showing the bill was paid on time. We then received a late notice, with an added late fee. On Feb. 9, and 12, 20018 We called Chevron three times to straighten out their record keeping. The representative continued to argue that the bill has never been paid regardless of the confirmation number showing it was paid. I want this matter rectified, and I will never use Chevron again. The Internet is full of like complaints and I will not jeopardize my credit rating because of Chevron's incompant employes.

I lost everything when Hurricane Harvey hit Texas. I always tried to keep my card at a zero balance or pay in full on each statement. I have nothing to my name but I think I did pretty good by paying my bills. I may be late on some, but I still paid them. I called my card to confirm that it was a good card, as I just received it in the mail a few weeks prior. They said it was reduced on the credit limit which was ok with me since I figured it was fair. They said it was ok to use. I am 125 miles away from my shack that I live in now because of the hurricane. The very next day you cancelled my card! Now I am stuck 125 miles away from home. Thank You for giving me another blow! I have no family, not married, no one at all to call for help. I think everyone should know how you treat people that keep their card with a zero balance. I don't think I was that bad of a customer for you to cancel my card the very next day after you told me it was ok to use. Your sorry!

Hello, I am a service advisor at a chevy dealer, ray chevrolet, in abbeville, la... I have a customer with a 2015 chevy 2500 hd diesel, my customer put diesel fuel at a chevron station (2031 charity st, abbeville, la 70510), as they were driving off, the service light came on dash, and read, "water in fuel", customer drove here (nearest chevy dealer)... We took a fuel sample from the tank, and got a fuel sample (half water and half fuel)... We will need to drop the tank, clean out the tank, replace the fuel filter and flush out the fuel injectors... And add fresh clean diesel... Estimate given to customer... Well... My customer went to the chevron, and was treated horribly, the worker basically asked her, "who do you think you are"... Poor customer service, he needs another job... Can you please help my customers? She has breast cancer, four little children, hard working husband, struggling with enough bills, any help would be appreciated...

Chevron and Texaco Business Card
Chevron Contacts & Information
Posted: Jan 18, 2018 by cindy dahlberg
credit card
Complaint Rating: 0 % with 1 votes
Contact information:
Norcross, Georgia
United States
I have been charged a late fee of 77.00 when I paid the bill on line on 12/18/2017 my bank said they would have received it no later than 12/22/2017. They say they received it on 1/8/2018. My bank says there is no way that is true. Key Bank has sent them a letter and a fax to tell them this. the reference numbers are 3BK9KTN2 and 22QTJ5. I called to let them know that I did not owe this late fee and never did. They said I had to pay or accrue more late fees. I have not used this card since the last payment and I don't owe them any money. I think this company should be investigated for shady practices. this is my second problem with these dishonest company!ve been charged a late fee of 77.00 when I paid the bill on line on 12/18/2017 my bank said they would have received it no later than 12/22/2017. They say they received it on 1/8/2018. My bank says there is no way that is true. Key Bank has sent them a letter and a fax to tell them this. the reference numbers are 3BK9KTN2 and 22QTJ5. I called to let them know that I did not owe this late fee and never did. They said I had to pay or accrue more late fees. I have not used this card since the last payment and I don't owe them any money. I think this company should be investigated for shady practices. this is my second problem with these dishonest company!

I visited your 4300 Watt Ave store location in North Highlands, Ca with the cross street of Longview and paid for $6.00 in gas. I went out to my car and noticed that I pushed the wrong grade of gas (91) when my car only takes (89)! I immediately went inside the store to tell the clerk what had happened! The clerk called me a liar after I explained what happened and proceed to tell me that he can only give me a 1 dollar and some change back from the 6.00 that I has already given him for gas! The clerk started yelling at me with a line full of customers and arguing with me and calling me a liar again. He was very loud, rude and unprofessional. The clerk who would not give me his name or the owners name (he refused after I asked him multiple times) I even asked him to play back the cameras, he refused! The clerk told me that " That is your problem not mine"! I advised him again after he continued to argue with me that I did not pump any gas and my tank is still empty! Why would I lie about 6.00 dollars of gas I asked the clerk? He told me ' I am not dealing with you call the police, I am not going to help you"! I called the Sheriff department and wanted 40 mins inside the store until them claim and spoke with the clerk and they told me to file a complaint because I am at his mercy and he is not going to refund my 6.00 or give change the pump to the right grade of gas (89) so that I can get my gas on be on my way to work! So here I am filing a complaint like the police asked me too! My fuel ticket number was 374618 please help me!

Hello

Since 01 month there is cashier refuse to sell me and each time he miss respect me also argue about my color and race. Today I decide to open case against him I ask name and number of his manager he refuse to give it to me his manager he didnt fix the problem
My health is worse and each time he make my blood presseur up (I have doctor raport)
The gas station located at daly city california number of stor 892
Please call me in my number [protected]
For more info

1/22/18 but can never get a receipt at the pump and I am handicapped. Manager says it is Chevrons fault and cannot fix pump. the station is at 1210 Main St, Ramona, Ca. client # [protected]. It is the only Chevron station in town the next one being approximately 40 mi. away. I am being forced to use another brand of gas. I am an ex-Chevron employee and would prefer to use Chevron.

I have been charged a late fee of 77.00 when I paid the bill on line on 12/18/2017 my bank said they would have received it no later than 12/22/2017. They say they received it on 1/8/2018. My bank says there is no way that is true. Key Bank has sent them a letter and a fax to tell them this. the reference numbers are 3BK9KTN2 and 22QTJ5. I called to let them know that I did not owe this late fee and never did. They said I had to pay or accrue more late fees. I have not used this card since the last payment and I don't owe them any money. I think this company should be investigated for shady practices. this is my second problem with these dishonest company!

There is new worker who always says that the energy drinks are closed but I'm been going here for 10 years DAILY and it has never been that way. She is dishonest and bad for your company! And a bad example for any future employees! I'm pretty confident that I'm not the only one who has a problem with her attitude!

https://goo.gl/maps/eKJPtkSJvjB2

1055 Ahua St, Honolulu, HI 96819

12:05pm December 26 2017
Worker:
Ronda (at register)
Location: 5685 s mountain vista st
Las Vegas nv 89120

Note: I have never given a complaint in my 30 years of life.

I truly felt it was not only bad customer service but disrespectful. She went out of her way to purposely be so rude all while rolling her eyes and sighing very loudly. I have been in customer service my entire life and I would terminate her. As I write this my wife checked Google reviews and I am absolutely shocked that with the numerous reviews on Ronda that she still has a job.
I would gladly explain my experience to someone over the phone.
I go out of my way to go to chevron for all my gas purchases.
Please take this review into consideration and also do take the time to contact me at [protected]@gmail.com or [protected]

I been coming to this chevron over 3 years, On 12/07/2017 i was charged twice for two different prices. I contacted my bank they confirmed it was two transaction and i should contact chevron to get my money back. I work monday threw friday 8 to 5 by the time i get home its 6:30. Apparently the manager or boss is gone by that time. I been calling leaving messeges to relay to rhe manager to please contact me in regards this situation. O have not once even received a phone call from any body ! Really bad management and hortible customer service i have not pumped gas there and i will not waist my money on them again ! Maybe now i will get a call back !

I just filled up my tank and bought a car wash. I went through the car wash and it had zero soap. No biggie I thought I will go in and get a refund... noway he said...your wash has very little soap. Lol I said I have been filling up for a very long time here and getting a car wash ..with soap. I asked for a refund be said no. Come back in 14 days and get a new wash. Gez.. super rude service. Just want my money back. 6.99. Not enough to ruin my day but the attitune was not necessary.

I was at 2285 north liveryman ave chevron this morning to get gas and go to the restroom #2. I entered the restroom and the chlorine smelling gas was extreme. I flushed the toilet that still had a pink foamy liquid and the fan turned on when I went in. I had to go really bad and sat on the toilet trying to hurry. The gases from the chemicals they used started getting to me. I finished and felt dizzy. I bought a water and went out to gas up my truck at 8:30 am on 12/20/2017. I started feeling even worse and pulled up to the store and proceeded to wait just in case I passed out. Look at the film Im in a clearly marked ADAMS POOL SOLUTIONS Ford f150. I then felt better and decided not to confront the man that barely spoke english. I am sending this report because all day I felt dizzy. I am now at home and coughing up flem. but not dizzy. This report is only for any future problems like tomorrow. I did not seek medical, but came close at the store parking lot. I was also very out of it all day. My phone number is [protected] thank you Jeromy Fuller 1541 paulette ave Modesto Ca 95355 Andit was extreme chemical gas in the closed restroom.

$18 For anti freeze..That's what I just played at my local Chevron. O'rileys is $8 For anti freeze. Thanks for ripping me off! Billion dollar company chevron is. At least give something back to the customer. But who am I kidding. You don't get Rich by being nice. And just like every other complaint department. It won't get solved. $18 For anti freeze. Won't be making that mistake again. Done with chevron! Arco is only $12. Guess I will bring my business there

On 12-12-17 I went into this store, waited in line with everyone else. Heard a man ask the cashier if they take food stamps, the owner of the place was standing behind her and he YELLS at the man to "go over there and wait".

The mentally and physically disabled man was treated very poorly. I have never seen someone get treated so bad, it was very sad. I stuck up for him and bought him his soda so that he did not have to wait longer.

The owner of this store is prejudiced. I will never forget this experience, when I got back to my car I was crying. I also will spread the word and of course never go there again.

I walked in with my seat cane and picked up two sodas because there was a display on the glass door that said buy one get one for 1 dollar. I proceeded to take my purchase with a bag of chips up to the register and was told by an older woman that the gentleman next to her would help me. When he rang up the sale I asked if I could get 10 back and was informed if I wanted to do that that I would have to be rung up on the othet register. I waited my turn and went to be rung up by the older woman she then told me well hes going to ring you up. I told het yes but he said if I wanted 10 back I would have to be rung up on your register. I then informed her of the sale on the sodas that were on the glass case that said buy 1 get 1 for 1 dollar. She proceeded to tell me well I can only give you a sale if it shows up on the cash register. I asked her you mean you wont honor a sale you clearly have advertised. Very ridly she said well we cant give it to you unless its on the cash register! At this point I asked her is the sale on the cash register. She then told me well I dont know. I replied what do you mean you dont know. The older woman then idicated the gentleman that had been ringing me up before and said he'll help you. At this point I had had enough. I was so mad I said you know what forget it I wiil get my sodas somplace else.I was so mad I forgot my cane ended up having to come back for it after I had already crossed the strret. Went across to the am pm where the staff was polite efficiant and seemed to know what they were doing. I spent close to 10 dollars there. Money I would have spent originally at the chevron on merced if that woman had not been so rude to me! Its not a huge amount of money but if you are loosing sales like thar every day it will eventually add up. I suggest retraining of the entire staff at this location so that they can learn how to provide adequate customer service. Especially the rude older woman that works in this merced location which is right across from where I have my blood taken on merced and sunset at quest diagnostic. If you do not fire her then you have to retrain her so she understands the meaning of customer service!

One of the reasons I've been a die hard Chevron customer is because, as advertised, Chevron has refused to charge customers for air and water, something I respected. But now a chevron opened up in my neighborhood and low and behold, they're charging for air. This makes me sick. Charging for something that costs so little for the station and means so much to the customers... shame on you.
The chevron I'm talking about is Bradner Chevron... 28761 Fraser Hwy, Abbvotsford. STN - [protected]

I will never go there.. I'll go out of my way to go to the other end of town to the station that does't need to nickel and dime their customers.