Children's Place
Reviews and Complaints

I dial the U.S. phone number: [protected] which is for U.S. Children's Place phone calls. I am on hold for over 20 min., and the customer representative is located in Guatemala...or A South American country. I ask for a representative in the US., and they refuse, hang up on me or I have to call back and go through the same scenario. I do business in the U.S. and not overseas. It is impossible to understand foreign accents and they ARE NOT familiar with American culture. I have been waiting for a refund for over two weeks ago which I have never received. I requested a children's place store credit and have not received anything.

I visited one of our retail store #1308.
I was looking to purchase some items when an employee yelled the line is over there which I clearly ignore her and she repeated herself that's when I realized she was speaking to me.I told her I wasn't on the line and she said well then move .I felt that she was disrespectful in the manner that she addressed me.when I was ready to check out I asked for the manager to ring me up and to my surprise it was the person that I felt disrespected by in which I told her that the way she spoke to me was un professional it's not what you say it's how you say it because she could've spoken in a different manner she also told me if I worked in white plains rd why I'm shopping at fordham rd which I told her as a consumer and an employee of TCP I can shop at any location I also told her I was going to report her and she said you do that. I've been working at TCP for 2 years and I've shopped at different locations and never had a problem one thing for sure I will never shop at the fordham rd location ever again
Vicky Riullano

I made two orders the shirt first and then I ordered pants for my five year old and my seven-year-old. Both orders was sent out at the same time want to my address and wants of my billing address I don't know how they make that [censored]ing mistake. I'm hella pissed because my kids start school on Monday and they don't have no uniform because both uniform was left in the front door and both got lost I call you PS they did the claim to inverse the money but children going to tell me it might take 7 to 8 days I don't have 7 to 8 cuz my kids start school on Monday days when I talk to customer service and trying to talk to a supervisor she hung up the phone in my face. My whole day is [censored]ed up and I'm hella pissed and I just want to sue your [censored] for wasting my damn time

I made an online order on July 19th, and then I made a second order on July 21st. I have already received my order from July 21st, but my order from July 19th is missing. I called UPS and they said they don't have the package, the label was created and I should have received the order by July the 25th. They said the order was never picked up at The Childrens Place. I called and spoke with a representative and a Supervisor George and they were not helpful at all. The supervisor even admitted that it was their fault that the package was lost. My order was for school uniforms for my children. I called and the store said somebody would contact me with in 48 business hours and I never received a call and it has been 5 business days. I had to go to the store and buy my kids a couple of uniforms while I waited for this order. The supervisor said they can reship order but it would take an additional 7-10 business days for them to ship. I asked that I would want to go to the store and buy the items at the same online price that I got, but the supervisor said it was not possible. Now I'm with out uniforms and my kids started school on August 1st. Very bad experience and a huge inconvenience for my family and I

Not really a complaint but sort of. My 2 year old is very petite. Why is it that you carry uniforms for boys sizes in months sizes (ex 9-12 months, 12-18 months etc) but for girls the smallest size is 2T. This is extremely frustrating. Any chances of changing this for the future ? I need to buy uniforms and I can't find anything that fits her anywhere. You guys carry for boys but not for girls

I shop at the Children's Place all the time mostly online and occasionally in the local store. I took my 11 yr old daughter back to school clothes shopping on 7/26/18 around lunch time. I purchased $275 worth of items from the local school. I've done price matching for years where the local store will match the online price. On this day the manager on duty refused to match the online price on a pair of $34 dollar boots on sale online for $13.98 because they did not have my daughters size online. I've never ever had to prove before if they have her size or not. She wanted the boots but I refused to buy them because she refused to price match. She was very rude and when i asked to speak to the Store Manager she said I'm the manager.
I would like to know the resolution to this. Thanks.

I have never had this bad of shopping experience. They literally steal from you. My order was missing some items that I was charged for. I had to wait for over 30 minutes on the phone and then they REFUSED to fix it! They just kept repeating, "I'm sorry but there is nothing I can do." Are you freaking kidding me?! They have the worst worst customer service I have ever experienced. They will not fix their mistakes and we are expected to just deal with it even when we are out money. How is this even possible?!
I will NEVER shop here again!

An employee in cerritos mall is really rude when we wanted to return things. Could not see her name tag. She did not smile and acted like that returning stuff was a bad thing. We went there on July 23rd around 2:30 pm. The girl with the glasses was super rude. When we asked for her name, she did not even look at us and say her name in very low volume and walk a way.

Hi, I have been going to the children's place for years and am very happy with the clothing. However the new managers seem very unprofessional. I have heard the Store manager, I don't know his name, actually cussing out employees, and I feel the assistant manager is just lazy and unhelpful. they both seem to equally be very condescending and intimidating.
I have stopped going to this store due to them making me feel uncomfortable and unwelcome.
Thank you for your time.

Hi there, I was shopping 3 different times at The Children's Place in the Bass Pro Shopping Outlet of Little Rock this past weekend. Each time I asked for both the printed and email copy of the receipts as I travel for a living and sometimes returns or exchanges are made by other family members. ALL THREE times the associates checking me out pushed the print option on the screen not even giving me a chance to opt for the emailed receipt. I wasn't even asked, and I'm furious that I told them each of the 3 times that I was in the store that I needed both a printed copy and email copy of my receipts. I work as a system analyst, and keep all my receipts electronic. The Children's Place paper copy receipt is rather long and cumberson to try to take pictures and scan. Why offer the service if you are not properly training your associates to not at least ask if they would like an emailed copy. If fact, I was told by 2 different associates that was checking me out that they never ask and that they were sorry but would not redo complete my transaction so I would have an electronic copy because they were too busy. I would like to find out who to speak to ensure proper training is established in this location. I watched as the clicked the button on the screen for others behind me without asking them as well. The gentleman that checked me out the last time told me that it only clogs up my email. I furiously told him that was the way I prefer receiving my receipts that aren't easily lost. The young Hispanic lady that checked me out told me on the 2nd transaction she did for me that I she selected both when I watched her only select print. I would like a personal response back to ensure this location is properly educated. In addition, they could use training on proper basic customer service. Their negative attitude come off as me being bothersome. Both of these individuals are younger associates. I'm trying to provide as much information as possible. Please feel free to contact me via email or mobile at [removed]

I would like to return what I purchased over the weekend, as I see it online today for 60%. I will be returning to Children's Place, but plan to look for a location with better customer service skills until I know this issue has been resolved. Thank you

I order online
than i want to change the size
I went to Bramley city center
store no. 3104
there was a employee name
DEVINA SOMARROO
She is very rude
she told me u can't change the size
because you remove the tag from the cloth
I have tag in my hand
but she is very rude
she is not good customer services lady
children place manger has look after this matter

I am beyond disappointed with Children's Place. I am an active supporter and shopper! The month of April I spent almost $400 between in-store and on-line orders. When I received my bonus e-gift card of $20 I was ecstatic because I finally earned something for my money spent. However, I was unaware I only had ONE month and SEVEN days to spend the gift card. And although I asked for assistance FOUR days later, it doesn't matter. Customers should be treated better, and given more time, especially when they spend so much money in one place.

Planned a last minute trip, decided to shop online. This is my first time shopping at Children's place, I spent $100 and paid $20 for rush delivery. Checked my email and only saw my order was cancelled. Called customer service, they could not explain why it was cancelled and all they could say is that my money would be released between 3-5 business days. Now I have no goods or money for my trip!

Today, I went shopping with my pregnant sister at mall Champlain center. The cashier used my mistake our coupan then they made my 8months pregnant sister for 45minutes to resolve the issue and at the end, they couldn't able to give our own coupon. On top, both cashiers showing BIG attitude to us! Very unprofessional and no respect for customers! Very rude and very disrespectful! I couldn't believe that they are this much loud for a mistake they have done it themselves!

There is some serious favoritism going on in this store between the current manager and an employee named Morgan. Morgan is a part time associate whom the manager is allowing to make the schedule for rest of sales team. The full-time lead at this store has not been receiving 40 hour work weeks which is understandable to a degree, however, deals are being made behind the scenes between above said associate and manager to ensure associate days off. Also, full time lead has often been scheduled to work 6-7 days a week to yet still only be getting 30-36 hours. I believe it is in best interest of growth and development for full time lead to take on responsibility of creating schedule and other duties which would progress their knowledge toward becoming a store manager. It seems as though there is little to no concern for this type of training attitude amongst not only this store but all stores underneath Adam, the district manager. Very disappointed to see this happen to such a hard working and talented individual.

I do believe she is a manager. She is super rude to the customers and her employees. She is very loud and obnoxious. She was telling a customer that she couldn't do anything for her. She started yelling at the customer. She yells at her employees. She shouldn't be a manager and she shouldn't work with people. I want to say her name is Jackie/ Jesse/ something like that.

We have been a loyaled customer to Chilren place for many years. We have the Children place credit card and use it more then we should. We both feel like Children place always has friendly smiling faces with good prices especially school uniforms. My wife went into the store today in Southland mall (Houma, La) to return a item just recently purchased. The cashier Stephanie was very ugly, rude, and had a horrible attitude. My wife probably spends $1, 000 or more there each year at Children place. We won't let this one episode keep us from shopping there. but in future if she is the cashier when we arrive we will leave.

As I was shopping for my daughters stepping up ceremony on June 22nd in the Brooklyn children's place store (gateway shopping center). My daughter picked out a few outfits . As we are walking towards the fitting room, I was told they don't have one. They do have one, it was full of merchandise in boxes. I asked her if I could use your bathroom, so my daughter can try on these outfits. She said I can't. How is it that this is the first children's place I go to and the fitting room is full of merchandise. How do you expect for the kids to try clothes on? On top of that the manger was rude. She said my daughter can change in the hallway, meanwhile there was camera. How unprofessional is that! I'm constantly shopping at children's place and yesterday was unacceptable. You need to have at least one room available for these kids to try clothes on. I put the clothes down and I left.

Horrible experience thus far. I didn't receive a shipping email notification so I was not looking for my package. Tracking number shows it was delivered this past monday. Called customer for help. Horrible, horrible, horrible! Rep nor supervisor listened for understanding. When I asked them to slow down becaus I could not understand them, they acted annoyed! Horrible. I was not offered a reshipment of my items and was told automatically that I would receive a refund in 7-10 days so I could reorder items myself! Once I pushed to speak to a supervisor (for lack of a better term) she asked me why I asked to speak to her as if the rep told her nothing. She then told me in the most disgusted tone, that she would do a reshipment of my items as a courtesy! I needed up hanging up because I was so angry! I am the customer and I don't deserve to be treated like an inconvenience to someone who is getting paid to interact with me! Not only that, I have spent thousands of dollars with this company! That's ridiculous! Children's place should really evaluate customer service training! There cant be a quality assurance department! Outsourcing is not good for your business!