Children's Place
Reviews and Complaints

I decided to buy some baby clothing from this website www.childrensplace.com. First of all I really liked the products and found many cute things there. And I also liked the prices, everything was rather cheap.
When I received my order I was very disappointed with the quality. Everything looked very cheap and poorly made. So I actually received hat I paid for. Will never order anything from them again. And when I asked for a refund they refused and said that there was no reason for them to do that!

I just wanted to say that the customer service is horrible at your store. The store manager is very rude and your associates don't want to be bothered with. The quality of your clothes is cheap and they fall apart after one wear. They don't allow you to bring back with a receipt. They say your kids are too hard on their clothing.

I was shopping in the myrtle beach store on tuesday may 3rd, and overheard a loud conversation on the phone. the person on the phone was yelling at the customer on the other line, i felt this was truly ridiculous and unprofessional. ive never seen anything like this before at any other retailer the manager on the phone really needs to go. i cant believe the childrens place would employ someone like that .ive worked in retail for almost 20 years and ive never spoken to a customer like that.just thought someone should know!ive shopped at this store for over 5 years and honestly wont go back to this location!

I was very upset today I was trying to order items for a New Grandbaby on-line for Childrens Place. I ordered 9 items the website shut down 6 times I made 3 phone calls and in the end still had to call again to make sure 1. the order went thru and 2 that it only went through once. Phone service confirmed that Yes it was only one order however, I issued a complaint to the customer rep. and asked to receive a phone call back. I will be very surprised it that happens. I don't think I will order on line again. 2 1/2 hours I could have drive to the store bought the items and sent them myself.

This company has the worst return/exchange policy of any children's store I know. Their policy states items must have "tags attached" in order to return or exchange them. I can understand that policy for a return, but an exchange is another matter all together. Here's what happened. I purchased a pair of pants for my son for Xmas. Sometime after receiving the gift, and unbeknownst to me, my son went to try on the pants and removed the tags. He then came to me and said the pants were too small. Knowing the exchange/return policy, I thought surely they would understand this situation. He's a child. Please. Anyway, I went to the store with pants, tags, and original purchase receipt. They would not exchange the pants. I didn't want my money back. I simply wanted my son to have his Xmas gift - and one that fit. They would not exchange the pants. "Company policy". Everyone should know how little this company cares about customer service. DO NOT SHOP AT THIS STORE.

I'm an employee working as a Team leader in management our so called district manager Becca. Has no clue how to run this store appropriately we have over 50 employees at this location .With a total management team of over 10 different manager's who don't set rules for the worker's . This store is so Bad that we have 3 shifts running 7 days a week. Due to the day and evening manager's that possess laziness and lack of leading the Team and our store to be more organized. The nightshift was just added to our store for month's now and it's pathetic. This is because of the manager's who dont mind worker's calling sick EVERYDAY. We have had scheduled employees call in numerous times an hour before their starting shift saying they are not coming in today 8 people 5, 4, 10 people sometimes it's BS cause management allows this regularly. Since I've been there for month's now coming from another location I've never seen such Poor Management in life since working for Children's Place ( Canada ). We have 5 manager's who are men at this store who constantly harass the ladie's sexually with comments on our clothing wondering eye's and hands. Wearing heavy cologne flirting with customer's and worker's it's getting to the point where nobody wants to come in .
Please can you make sure that head office trully DOES SOMETHING for this store and set stronger rules for the management team to obey and observe the behaviour to employees regularly. We have half the employees that will take this straight to the ontario labour board A.S.A.P if actions don't resolve soon .

I purchased 4 pairs of pants (2 jeans and 2 cords) for my teenage daughter 3 weeks ago on 10/23/2010. I have the original receipt, but my daughter removed the tags. I washed one pair of jeans and discovered 2 medium size holes in the back of one of the legs. My daugther wears a uniform to school, so she only wears the jeans on weekends. I expect better quality from my clothing then 3 weekends of wear. I am extremely disappointed in the quality of these pants. I want the consumer to beware. Children's Place great prices come with a price. I guess you get what you pay for.

Children's Place's website goes down right before the sale is over? How convenient, right when I want to buy something on the last day of the sale (9-12-10), your system is down for an upgrade. Why couldn't this be done the day after the sale. I was gonna buy 2 of these expensive jackets at the sales price of $39.95, regular price $49.95. I had to speak to a supervisor because customer service reps have no power or authority. I spoke to a supervisor and after arguing with her i finally got a 15% code: cstf15vqryk8a or code: h2c2010, after all this, I don't want to buy anything from you, no sale.