Choice Home Warranty
Reviews and Complaints

I filed a claim to choice Home Warranty at the end of July. They sent a Sears tech out who did his diagnosis, and attempted to order parts. The Tech then sent information to my e-mail stating that the parts were no longer available. CHW stated they never heard from Sears through their portal. I called Sear on 3 occasions, and each time they resubmitted the diagnosis and resolution. I've spoken to numerous agents over a period of 2 months and a manager who advised to wait a couple of days until they heard from Sears and they would call, and then Today 9/16/23 I check CHW portal and it says it's resolved. Resolved how? I've haven't heard from them in over a week now. They need to take care of their responsibility.

have a hot water heater leaking they sent a company out they require me to pay aditional fees of 200.00 reroute of pipes should be part of replacing w/h 200.00 has a recirculating pump nothing wrong with it not asking for any thing to be done with this item 200.00 for a 42.00 retail at h/d for a expansion tank 50.00 for disposal should be part of replacement of w/h went to county permit office only change required is the expansion to be added asked that we put w/h on a 8"rise, 8" concrete blocks so if have a leak in could gravitate to the condensate pump for removal should not require re route of pipes just would be 8" shorter josh very animtely say he is the highest authority that am allowed to speak with and they will not send a second opinion tech out in the mean time am vacuming water out of the floor since sat.

Case Manager Jade Dunn was a consummate professional and hung up on me as I was trying to tell her that going forward we will wait until Choice can assign a technician versus their suggestion of using our own after they couldn't assign a technician in a timely manner. After 3 months of back & forth with them, we received $0 reimbursement for our $3000 hot water heater.

I paid cash for my home warranty in full to cover everything in my home, including pool and roof. Every time I call, I get no response. I am requesting a refund of my money that I paid, because the year is almost over, and I haven't gotten one repair done. I called about my hot tub backing up a month ago and no response, I called about my roof 6 months ago and no response. It seems that they're just taking my money and not fixing anything like they promised when they signed me up. Sounds like elder abuse to me. I will be calling the BBB to file a complaint.

On August 24,2023 I submitted a claim as the handle on the multiport valve had broken off, Due to the company not being able to find a suitable contractor in the area, it was suggested that I find someone in my area. I contacted a pool service in my area. They repaired the valve and submitted a claim to Choice Home Warranty. This claim was denied, and I initiated an appeal. I had a discussion with a claims person who indicated that the claim was refused because it did not state that the breakage was considered normal wear and tear, per contractual requirement. After this discussion, I had the pool service update the claim to state that this occurred because of normal wear and tear. After submittal, I received a phone call that the appeal was denied; however, this claim was never updated on the website. I was also told that no further appeals could be made.

On 8/9/23 a claim was filed online. On Monday 8\14 a technician came out and stated the compressor was bad and he had to report the findings to the company. That same night I received a text stating the job needed a follow-up. On 8/18 another technician came out and checked the a/c unit stated the compressor was bad, Pictures were also taken of the in and outside unit. I received another text stating a follow-up is needed. No one reached out to me after those visits. I had to call both Home Warranty and the A/C company to inquire about the status of my claim. Meanwhile, the temperature reaches from 99-114 outside 87-90 and higher inside. As of todays date 9/1/23, I am still without a working A/C. I had to go to the doctor twice due to the excessive heat inside my home. I am truly disappointed and upset. This is living nightmare for a senior citizen to go through in this heat. No one seems to have a resolution to my problem.

cc: CEO, COO, BBB

They always have loop hole not to cover these people all they have is sales people out to do repairs they always want to sell you the unit telling him that it’s unrepairable and the one replace it have an air condition that pan is leaking and they’re saying they don’t cover that because it’s outside the unit sitting in an attic they always have loop hope not to pay him when you called to complain the escalation department everyone’s manager there in terms glorified agents

I filed a claim on July 3 for collapsed ductwork. I was denied my claim coverage. The company refused to show me in my contract that I had in my possession where collapsed ductwork was not covered.

I have the Choice Home Warranty ultimate package.

They have been rude condescending and there’s a whole YouTube video about how they don’t honor their warranty. This company is ridiculous and should be shut down.

On 7/3/23 I filed a claim for a non working hot water heater. On 7/6/23 a tech came out, examined the heater, took pictures and said he would have to submit some infor to Choice. Next, I received an email from Choice that my claim for replacement was approved but I WOULD BE EXPECTED TO PAY $1007 TO THE TECHNICIAL (THE FLAT RATE CHOICE HAS NEGOTIATED WITH THEIR TECHNICIANS FOR POSSIBLE NON COVERED COST) WHEN THEY CAME TO INSTALL THE HEATER. This amount is more than what it cost me for a new heater and the installation

My Air Conditioner broke down on July 17 2023 I place a Service request on July 18 2023 took Choice warranty one month to send me a technician which he didn’t solve the problem choice home warranty assigned me another technician. Long story short it took choice another week to finally have a technician take a look of myAC unit and he told me that the motor needs to be replaced and he have to get authorization the next day choice send me an email stating it is not approved any way today is August 23 2023 my AC still not fixed

Do not buy this bad faith policy just wants to collect money drag out claims days to no pay ! Air went out 120 degrees they think it’s ok to wait 6 days for a repair company to come out ! Uninhabitable pd over 100’s dollars for policy to have hotel bills food spoiled pd the repair myself got a repair company in two hrs after getting jerked and lied to ! Promised to pay the repair on phone now tell me to scratch ! They’re useless a bad faith policy ! Lies and thievery you do not need to get ripped of like us seniors got taken advantage ripped off out 100’s do not buy have filed complaints with government agencies hope they shut them down ! Fraud in what we have experienced

Contracted home warranty work for them for them for less than a year. Had authorizations with authorization numbers to buy equipment, parts, and supplies for various jobs. Once these jobs were completed I had submitted the invoices with the authorization amount and numbers. Supposed to been paid within 2 weeks and has been over a year now with still no response from them. Had to purchase parts and air condition systems for replacements that they requested for me to purchase with the authorization numbers of approval for repayments totaling to over $12,000.00.