CB Car Dealers Chrysler 2016 300 AWD

Chrysler review: 2016 300 AWD

Single mother, now without a car of Ransom, Ks, US

Nov 15, 2023 3:48 pm EST

Verified customer

Featured review

I spoke with someone at Chrysler on Monday October 30 as I was having some issues that sounded first sounded like a faint ticking noise and then 2 weeks later sounded so bad we had to park it! When I spoke with Chrysler they told me to take it to a certified dealership to have it looked at and if it was any of the recalls on the same year, make and model they would replace it since it was a VERY dangerous safety recall. They also told the certified dealership that I was taking it to the same day! When the dealership called me and told me it was in fact a recall of the same year, make and model he reported it to them and the woman told me she was going to escalate the case so it could be taken care of! I called back to Chrysler 3 days later and spoke to a very rude man who told me it would not be paid for and that they didn't even have Documation that I had called on the 30thth when in fact they did because they also called the certified dealer I took it to and said they would pay for it! Now i have a $2800 bill...

Claimed loss: $2800 plus the amout of time I (single mother) have been without a car and a way to get my kids to school and myself to work!

Desired outcome: Pay what you said you were going to pay! We pay good money to have nice cars and we would like you to honor your word!

On EVERY SINGLE Chrysler page, it states that "FCA US LLC regards the safety and security of our customers and their families as paramount. Please see our FAQ list below to learn more about recalls and the precautions we take to keep you safe. If you don't see your concern listed, chat with us and one of our representatives will help answer any questions you may have.

Q: WHAT IS A SAFTEY RECALL?

A: Safety recalls include any problem encountered with an FCA US LLC product related to the safe operation of the vehicle or the safety of the occupants. FCA US LLC will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner. I screenshot the FAQ that is on EVERY single Chrysler page and they would not let me post it.

It was in fact the driveshaft of my car which DID put myself and my child in danger, SERIOUS danger.

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