Chrysler review: 2016 300 AWD

I spoke with someone at Chrysler on Monday October 30 as I was having some issues that sounded first sounded like a faint ticking noise and then 2 weeks later sounded so bad we had to park it! When I spoke with Chrysler they told me to take it to a certified dealership to have it looked at and if it was any of the recalls on the same year, make and model they would replace it since it was a VERY dangerous safety recall. They also told the certified dealership that I was taking it to the same day! When the dealership called me and told me it was in fact a recall of the same year, make and model he reported it to them and the woman told me she was going to escalate the case so it could be taken care of! I called back to Chrysler 3 days later and spoke to a very rude man who told me it would not be paid for and that they didn't even have Documation that I had called on the 30thth when in fact they did because they also called the certified dealer I took it to and said they would pay for it! Now i have a $2800 bill...