Chrysler
Reviews and Complaints

In regards to my 2020 Jeep Wrangler Unlimited with 6, 700 miles (approximately) on 8/6/2021 in the evening, we attempted a trail near Ouray, CO. The Jeep locked up on Imogene Pass (the Rocky Mountains) with no cellular service. We had to manually transfer it into neutral (with a great deal of resistance) to get it off the main trail as we were blocking others. The Jeep would not start nor turn off and the running lights eventually drained the battery. We were still remote and no cell service and kind passersby drove down the trail and called for help. A rescue tower winched us down the mountain the rest of the way (approximately 4 miles) and we left it there. (We got home at 2:30 AM after the ordeal)

With that, the nearest dealership was in Montrose, CO which is about 45 minutes away and closed at the time of the incident and would not look at the Jeep for 2-4 weeks. The kind rescue towers shared the details as they help many off the mountain and very familiar with Jeep/Jeep dealer. We confirmed the following day.

Dealer issue:
So, I brought my vehicle to Courtesy Jeep in Mesa, AZ 6130 E. Auto Park Drive Mesa, AZ 85206 on 8/9/2021 after towing ourselves from Colorado and Matt Brown submitted my receipt for towing expenses. Matt was given the denial story on 8/12/21 for towing although the diagnosis has not been completed and towing is covered for 3 years/36, 000 miles. I am aware that it takes 10 business days for such to be reviewed. With that, my Jeep was returned to me with 14PSI in the tires (although paperwork stated otherwise @36 PSI) and the nut was lost for the wire looms for my ABS, compressor and winch. I discovered this at the gas station where I aired up.

Chrysler issue:
Additionally, I tried to call the [protected] number and was denied stating I had no coverage by Jonae (8/9), Ali (8/10) and Yemi on 8/11 with Chrysler. I also spoke to Yolanda on 8/10 and she reassured me that the information did not seem accurate. I requested a supervisor and Kelly (supervisor) finally called me on 8/12 and left a voicemail that she was calling me back and left no return phone number nor details. I called back and she was gone for the day and called the following day. She was not available again and I was told she would call me. When she returned my second call, she said I had no coverage. After further discussion, she said I did have coverage and to call roadside assistance at [protected].

I called roadside on 8/16/21 and after approximately one hour on hold trying to get to a supervisor (as the automated instruction suggest mailing in the original receipt?), I spoke to Jared and he was to transfer me to a supervisor. He transferred me back to the automated system! I then waited for the next customer service rep, Wanda, and she hung up on me after I said "Hello" twice and asked her to repeat herself.

I called back and spoke with Ryan. He told me to call [protected]. I called that number only to discover it was Chrylser's number again and I disconnected as I was not going to go through the previous week's experience again. I called [protected] and spoke with Teresa whom was kind and actually connected me with a supervisor, Catherine. Catherine shared an email where I could submit my claim ([protected]@agero.com). Catherine suggested I call Chrysler consumer affairs at [protected]. I tried and it is the same Chrysler (terrible) service phone system. So, I Googled a number and called [protected]. I spoke with the worst of the bunch, Jennifer. I asked if I could speak with a supervisor and she refused and said that Kelly's decision could not be overridden. I advised I was not trying to override and asked to speak to her again. She said Kelly was busy. I confirmed Jennifer worked with Chrysler and asked for an email or phone for another supervisor for consumer affairs. She told me to Google it and I said that is how I ended up with her!

We could not call the roadside number as outlined in the Jeep manual, as I mentioned there was no service. With that, I have tried to call that number since 8/9/2021 several times [protected]) only to wait on hold for 30+ minutes. I tried again today 8/16/21 and incurred that issue again! This is for the emergency roadside help which is very concerning to me.

In essence, I spent six business days and countless hours just trying to file a claim for roadside assistance and any of these rude, unhelpful customer service representatives could have easily provided Catherine's (or any supervisor's) information or connected me to a supervisor and shared an email or sought more assistance. Instead, their goal seemed to be that of deny, deny, deny and do not help.

Chrysler has great opportunity for improvement at the customer service level as majority were rude, unhelpful, difficult to understand and could care less about helping the customer.

I recently brought my 2009 Chrysler town & Country Limited to Lakeshore Chrysler Dodge Jeep on 330 Howze Beach Road, Slidell to have recall on steering wheel emblem performed. This is the ugliest fix I have ever seen, they simply removed the metal emblem in the middle of the steering wheel and left an ugly gap. You could have at least designed a decal to fit in the area vacated. This looks so bad I get angry every time I look at it. I also paid for a diagnostic $149.00 because it is overheating. They found no problem with cooling system. Threw that money away. But they told me I could spend an additional $100+ to do an engine diagnosis. Furthermore, when I got home and looked under the hood, the air filter cover was unlatched, just sitting on top, the engine cover likewise.

My Fiat 500e has a battery warranty for 10 years. I had my vehicle towed to Chrysler/fiat service center in Newton NC. They had it over a month and said they ran many diagnosis. For each diagnosis they had to contact The mother company and ask what to do and then wait many days for a response. Meanwhile I had no vehicle. In the end they said I needed a new PIM (power inverter module) to the tune of 8k. They would not guarantee that would actually fix the problem but said I had to pay that to find out if that would fix the HV (high voltage battery that's guaranteed). I seen posts from other 500e owners who were in the same predicament.
I'm not going to spend 8k on something they don't guarantee the diagnosis was correct. They're charging me about $500. For the diagnosis fee before I can get my car release. My car still sits at the dealer. It seems Chrysler would have to guarantee their diagnosis is correct. I asked for a detailed invoice showing exactly which diagnosis test were performed as well as a circuit diagram. They said they don't give that information out to clients. Don't I have the right to know what I'm paying for?
This has been very difficult on me to say the least.

I have a 2019 Chrysler and still under warranty .The dealership has had the car for over a month waiting for the part from Chrysler and as of today it still hasn't arrived. 8/9/21. The problem is I have a car that I don't trust at this point even with the new transmission and, it will be on the Car Fax as a issue and might be hard to resale the car .Plus it cost me approx $87.00 for a tow to the dealership in Henderson. What can I do to replace the car with a new Chrysler product with any moneys coming out of my pocket ..or can Chrysler buy the car back? vin #2C3CCAAG3KH590364 [protected] Salvatore Chirico Thank you .

Bought vehicle in September 2020 service AWD light came on in March of 2021. Bought service warranty from Stan' s auto in Denver Colorado. Told them as soon as light came on and was barely given a repair shop to see on August 2, 2021. They repair shop said it needs a transfer case actuator and warranty company won't cover it. I have read that this year and model have had.the same issue, why isnt chrysler recalling this? Needs to be resolved it is a safety issue.

Good evening

My name is Jennifer Talley and I am the owner of Elite 7 Towing. We filed a complaint with Dodge regarding the recall
Y-21
The engine calibration software may not warn of low oil volume

I own a 2019 Dodge 5500 that has had the exact same issue you described in your article. May 2021 our engine threw a rod and it went through the engine block and then caught on fire. My husband quickly put out the fire before any more damage occurred.

We had the truck towed to Dodge dealership and they said a new engine was necessary because of the hole in the engine block. This was a 2019 5500 with 169, 000 miles and the factory warranty had expired because of mileage.

We decided to replace the engine ourselves since the warranty was over. We used our mechanic and had it replaced totaling over $26, 000.

Before contacting Dodge, I double checked the VIN to make sure it was included in the recall. I contacted Dodge and reported the issue. The service rep told me the required documents that I needed to submitted and gave me a claim number. Per their request, attached my mechanics receipt and photos on July 19 and requested reimbursement.
On July 20 I received an email stating my claim was denied. The denial reasons were:
1. We did not use a dealership for repairs
2. Our factory warranty had expired.

Our engine blew up in May and the recall was issued in June. How were to know that the repairs had to be done by a dealership prior to the recall being issued ? What does the factory warranty have to do with a recall? Good evening

My name is Jennifer Talley and I am the owner of Elite 7 Towing. I read your article regarding the
The engine calibration software may not warn of low oil volume

I own a 2019 Dodge 5500 that has had the exact same issue you described in your article. May 2021 our engine threw a rod and it went through the engine block and then caught on fire. My husband quickly put out the fire before any more damage occurred.

We had the truck towed to Dodge dealership and they said a new engine was necessary because of the hole in the engine block. This was a 2019 5500 with 169, 000 miles and the factory warranty had expired because of mileage.

We decided to replace the engine ourselves since the warranty was over. We used our mechanic and had it replaced totaling over $26, 000.

I ran across your article and decided to contact Dodge regarding the engine recall. Before contacting Dodge, I double checked the VIN to make sure it was included in the recall. I contacted Dodge and reported the issue. The service rep told me the required documents that I needed to submitted and gave me a claim number. Per their request, attached my mechanics receipt and photos on July 19 and requested reimbursement.
On July 20 I received an email stating my claim was denied. The denial reasons were:
1. We did not use a dealership for repairs
2. Our factory warranty had expired.

Our engine blew up in May and the recall was issued in June. How were to know that the repairs had to be done by a dealership prior to the recall being issued ? What does the factory warranty have to do with a recall?

I have attached a copy of the receipts and photos for your review.
Is there is any advice or contact that I could use in fighting this claim?

Please let me know what I should do and if you have any suggestions. Thank you for your time and attention.

I have attached a copy of the photos for your review.
Is there is any advice or contact that I could use in fighting this claim?

Please let me know what I should do and if you have any suggestions. Thank you for your time and attention.

This guy charged me a 5 thousand delivery charge, for my jeep that was in Calgary to Edmonton. I never realized it until I looked at my paperwork and by then the guy who drove the jeep was already gone. I tried contacting this Sam Shenouda and his number was changed, I finally after almost 5 years now I finally found him. He is working through Chrysler, with Approved Auto Credit. Selling your vehicles. This guy is a scam. His number is [protected]. I have asked him for my money back, he won't answer me, or maybe he changed his number again. Anyways it LOOKS bad for CHRYSLER with this guy charging illegally a 5 thousand delivery charge, as I know it's free for delivery I would like my money back

When I purchased this Grand caravan I was not informed that it doesn't come with a spare tire. The goop to seal a flat did not work. The road service provider by Dodge was very problematic. They could not find my location just 15 kilometers from Drayton Valley Alberta. It took 4 hours to resolve this and the Dodge dealership had no tires to fit my vehicle. I had to motel it overnight waiting for a tire from ok tire. The road service called a tow truck 140 kilometers away to tow us instead of from Drayton Valley. We had no provisions to stay overnight. I had to flag down help to get my wife off the side of the highway to a hotel. This all could have been prevented if there was a spare tire and dodges road service was more reliable like AMA. which I cancelled because Dodge had road service and no point paying for two services. Now I am stuck with purchasing more useless sealant or spend $1000 to get the spare tire setup. I will not buy another Chrysler product again and my next vehicle will be check for a spare tire.

Chrysler reneged on their lifetime powertrain warranty. As instructed by Mike MacDonald (Exec Referral Manager) at our expense we had the vehicle towed to a dealership. He stated once the inspection was completed on it he would reinstate our warranty. This was the first red flag as we were told we had completed everything we needed to keep our warranty active. Once this was completed Mr. MacDonald came back and said he was not going to reinstate our warranty because the cost of the repairs out weighed the value he place on our vehicle. He was told that price was subjective and I can assure it had a higher value to us. I was not aware nor could find this loop hole in any paperwork we had. Chrysler mislead and lied to the customer about their advertised lifetime warranty, which was the reason we purchased the vehicle. It is not fair that the customer is at a lost due to the false advertisement.

Dealer can't get fuel pump for my 17 ram which is under a extended dodge warranty. Besides not being able to get fuel pump there in no approximate arrival date. So here I sit with no vehicle or any help from dealer. If I have an emergency and can't go for help I am sure dodge will be contacted. Does anyone at dodge care! Also I have found numerous OEM pumps on line!

this is the second 2011 van we have had and both times the air conditioning craps out so they need to delete the back half of the van cant you find a supplier that does last more than ten yeaars

An account was fraudulently opened with Chrysler Capital (account [protected]) under my identity. I filed the Fraud case with Chrysler Capital on May 17th, and the group advises cases will be complete within 30 days. It is now day 46 and still they have not completed this case, nor does it seem like they are making any progress. This fraudulent account has demolished my credit and I am in the middle of trying to get a mortgage, but as long as Chrysler Capital drags their feet and misses their deadlines, I cannot sign the mortgage, so I am missing out on every single house being listed right now because of Chrysler Capital.

I have had 4 EGR valves replaced in my car 12/2019, 5/2020, 11/2020 and today. seems like every 6 months it goes error code 4405 each time the EGR was not working at all when replaced which activated my idiot light

I have a 2015 Chrysler 300 and it has a $2, 000 stereo/control panel in it and it does not function correctly. I had it had the service department in Danville, IL several times only to be told it was updates and now that my warranty is gone I have been told by a more reliable dealer that the radio is malfunctioning and it needs replaced. I paid over $30, 000 for this vehicle and the fact that the radio does not work correctly will definitely sway my decision to ever purchase another vehicle from Chrysler. I will also make sure that anyone that I know and ask knows the issue with the radio and the lack of any dealership to make sure the issue was corrected before the warranty expired.

I leased my 2017 Chrysler Pacifica new from Tony Domiano Chrysler Jeep Dodge in Archbald, Pennsylvania. I only lease vehicles but was so happy with my Pacifica that I purchased it when the lease ended.

Prior to the end of the lease, I brought my Pacifica to Chrysler of Englewood Cliffs, NJ for routine maintenance. I pointed out some bubbling of the paint on the front hood. They said they would look into having it fixed, but nobody ever replied or had an answer for me. The bubbling has since gotten worse.

I have attached photos. I also noticed on various internet sites that this is a problem with the metal used in the hood and the paint attaching to it.

We then brought my Pacifica to Chrysler of Paramus who told us that it is covered under warranty but that it would take 4 to 8 weeks to repair! Though I don't understand how it can take that long, we asked if we would be provided a replacement vehicle during the repair time and were informed that they couldn't do a loaner for that long.

We then called Chrysler corporate and were told that we could rent a car, pay for it out of our pocket, and then request reimbursement and see if Chrysler would pay. We asked for the person's name and email and to have something in writing but were told that we couldn't have any information.

I am frustrated and feel like I am getting a runaround from Chrysler. I need the van to drive my kids. The hood issue is a result of a defect in manufacturing the car, and I should not be responsible for paying for a rental for up to 8 weeks. This will likely be over $1, 000.

HELP!?

Our Jeep is 4 years old; 31, 000 miles. We just had to replace a rear leaky shock and the water pump. We love our Jeep - even bought another one. Now we are 2nd guessing our investments. There is no way that neither the shock nor water pump should have needed replacement at 31, 000 miles. We have never bought an extended warranty and feel a car should be made well enough if taken care of as we do then it should last. I hate to think we have a lemon 😖

We had finally gotten to a point where we could purchase a new vehicle. We ordered a new Durango RT in February 26, 2021 from Northpointe Auto in Seneca, PA. We were told expected delivery date was around April 15, 2021. Our vehicle did not come in until May 28, 2021.. which would have been fine... however, it came in wrecked! The back in got smashed and would need a new hatch and new fender. The dealership has done nothing for us. We have previous purchased 6 vehicles from them so we are returning customers and always deal with the same person. They have done nothing... have offered no compensation. We do not feel we should have to pay a new purchase price when it's already going to be on carfax for being smashed. We have tried calling headquarters and they have told us they could do nothing and we would have to go through the dealership... the same dealership that has done nothing! And WE had to call headquarters... WE had to contact the owner... THEY should be contacting US! We spoke to the owner over 1 1/2 weeks ago and he was to check into seeing about ordering a new one and to see about expediting it. We have never heard back from him. We are so upset! We were so looking forward to it. Needless to say, if they ever get this resolved for us we will never deal with them again. If nothing else, they should compensate us with lowering purchase price... it is NOT NEW anymore. What do you have to do to get good customer service? We hadn't even seen it yet and it was ruined. We are still having to contact them to keep asking what they are going to do. We want them to order a new vehicle, expedite it and give us the same deal they originally offered us as signed by the salesperson, Jim Harry, on that date. Chrysler wants us to "buy American" and when we try... ordering a brand new vehicle... we get the runaround from everyone and NO customer service form the dealership and no one standing behind us and trying to make it right for us! We'd like to get this resolved as soon as possible. On top of everything, they've basically taken the fun out of purchasing a new vehicle. We are so disappointed with the dealership and headquarters. Please make this right for us!

We are currently stranded in Utah because the transmission in our Ram went out for the second time in a year, according to carfax.. Just bought this vehicle 6 months ago and has had issues since purchase. I would like help resolving this expediently because of loss of work and expenses being stranded. been in Utah for a week now. please help

Currently the truck is at Carl Malone Chrysler in Heber City Utah.
Service Contract # AAMZ008032825
V.I.N 3C6TR5DT0GG183014

on approx. Feb 2020 I got my instrument panel and door panel applique replaced, and also had the leather dash pan ordered, I was told that the dash would probably not be replaced until Nov. of 2020, I've called the dealership several times and have put off getting the three recalls I have on my jeep because I want them all to be done a one time. It's now been over 14 months and I'm not going to be patient any longer! I call Chrysler customer care today at the request of the Safford dodge dealership, they said they don't understand the over-yearlong delay, and said they aren't going to defend Chrysler any longer. I called customer care at 306 pm on Thurs. June 10th, she apologized but said she has no idea when my part would be ready, I asked to speak to a supervisor, she said the supervisor was busy but would call me back within 24 hours (I hope she does ) I asked if she could email another department that handled the making/ordering of my particular part, she said she could not! I find that unacceptable, I don't know who to contact but I will call my congressman if nothing else!