CB Car Dealers Chrysler Repair parts delayed dodge ram 1500 bighorn

Chrysler review: Repair parts delayed dodge ram 1500 bighorn

Jeffandaprilburnside of US

Dec 04, 2023 3:27 pm EST

Verified customer

Featured review

To whom it may concern,

I have been waiting over 5 months for a repair to come in to fix my 2022 Dodge RAM1500 Bighorn through Rife Autobody Westerville Ohio (Nathan Combs). We are told every other week that the part is in transit and will be here on said day...and on said day IT DOES NOT COME IN! We have been told this over 10 times and I have had to use over $600 of my own money to cover car rental fees, WHICH IS UNFAIR. And I understand the supply chain issues have been difficult since COVID but to set a false expectation with the customer and repair shop over 10 times in 5 months is very bad business and weakens your brand and confidence in your buyers who chose Dodge over Ford and Chevy! I am a very disappointed customer and would like to know what Chrysler/Dodge is going to do for me to improve this situation and restore my confidence in their products?

That said, when the part does finally come in, I now have no insurance money left to cover a rental that will be needed for 2-3 weeks while my truck is being reapired...and have already wasted over $600 of my own money renting a truck in the beginning of the repair request/delays so i think Chrysler/Dodge should cover my rental and re-imburse me for my out-of-pocket expenses!

Claimed loss: Over $600 so far

Desired outcome: Re-imbursement for paid out expenses and future rental costs that will be needed once the part is received.

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Nov 20, 2024