Circle K
Reviews and Complaints

I was treated disrespect1fully as a black u.s. army veteran in your store in front on at least 10 people. I was humiliated and cursed at by 2 of your employees including the manager.

The incident occurred on Friday August 4th between the hours of 1:00pm and 2:30pm.

My contact information is [protected].

This is getting out of hand and the blatant disrespect needs to stop and headquarters needs to know this is happening in its stores. It's a slap in the face of military veterans that visits your stores daily.

I also plan on contacting the Better Business Bureau, Attorney General. My Veteran representative as well as write to my congressmen.

On south lumpkin Rd Columbus GA this store continues to lock it up with no notice posted on the door with no employees insight inside the store. This is advertised as a 24 hr store. Now if this wasn't a frequent issue I would not take the Time to even file a complaint. Especially the time I have to waste to file this complaint on top of the time I have lost thinking that the 24 hr advertised store is open. I'm just saying. Tighten up. Communicate with a posted note. I know if I chose to never shop with you again that would not matter or even hurt anyone feelings who work at this establishment. But I will say this, y'all know y'all some bs

I went in the Circle K on 32nd street and Union Hills in Phoenix Arizona, At 3 a.m. on Sunday 8/13/2023, the light up sign said gas was $4.09 and $4.19 credit card, I went inside and paid $60.00 for gas on pump 2, there was a African American male working, and I had to wait like 5 minutes to pay, because he was taking to some young woman that was buying a soda, and he was trying to get her phone number, she finally said you should help this guy, and he gave me a look that was not very nice, and I went outside as I was just about done pumping my gas I noticed that I was paying $4.19 not the Cash price of $4.09, about that time the man working stepped outside to talk to the woman, and I got his attention and yelled hey, why am I paying $4.19 and not the cash price of $4.09 a gallon, he replied because that price is for easy pay, I asked him what is easy pay, I should be paying $4.09 the cash price, he said no you should not, I said so how much is gas if you pay cash, he said $4.09, I said yes but come look I'm paying $4.19 a gallon, he said no that price is for easy pay and you should have caught that when you started pumping the gas, I could have refunded you the money and put it back in as a cash sale, I said well someone owes me some money back, he said like I said you should have noticed the price before you started pumping, and no I am not giving you any money back, I replied so its my fault, he said yes, I replied, if you would of put it in right instead of trying to pick up that woman, we would not be having this problem, he flipped me off and went back inside, I started heading back to go inside the store and he locked the door, is this how customers are treated at this store?

I hope this letter finds you well. I am writing to express my deep dissatisfaction and disappointment regarding a recent experience with a $50 gift card that I received from Circle K as a prize for winning the "Oh Henry Feeding Frenzy Contest." I am compelled to bring to your attention the distressing incident that transpired when attempting to redeem the aforementioned gift card.

Upon winning the contest, I was elated to receive the $50 gift card in recognition of my participation and success. However, my excitement quickly turned into frustration and embarrassment when I attempted to redeem the gift card at a Circle K store. To my utter dismay, I discovered that the gift card was devoid of the promised $50 balance. This unfortunate occurrence unfolded in the presence of store staff and fellow customers, leaving me feeling humiliated and disheartened.

I cannot stress enough how deeply upsetting and inconvenient this incident has been for me. Winning the "Oh Henry Feeding Frenzy Contest" was a significant achievement, and I was looking forward to enjoying the rewards of my success. Instead, I found myself in an embarrassing situation due to the defective gift card. This incident has not only tarnished my perception of Circle K's integrity but has also cast a shadow over the entire contest experience.

To provide further clarity and substantiate my complaint, I have attached images of the gift card I received, as well as the courier packet that contained it. These visual representations serve as irrefutable evidence of the condition in which the gift card was delivered to me.

In light of this regrettable turn of events, I kindly request that Circle K takes immediate and appropriate action to rectify the situation. I earnestly implore you to provide me with the valid $50 gift card that I rightfully won through the "Oh Henry Feeding Frenzy Contest." Furthermore, I urge Circle K to address the issue promptly to prevent similar instances from occurring in the future and to uphold the integrity of your brand.

I understand that oversights and errors can happen, but I trust that Circle K will prioritize customer satisfaction and promptly resolve this matter. I eagerly await your response and a swift resolution to this distressing incident.

Thank you for your attention to this matter. I look forward to a positive and timely resolution.

I would like to make a complaint against General Manager Shannon McNeil. I was a worker at her store for five months. I got employee of the month in June and was told more than once that my work was very needed and appreciated. She terminated me yesterday, for lack of reasoning. stating that I had abandoned my work. Which is a completely falsified lie. First of all, it is against the Law and Circle K guidelines to terminate someone that has not had a no call, no show, for three or more days. I was only a no call no show, one day. Reason i know about the three day no call no show, is due to a former worker named Jessica had done the same thing. She had not shown up for one day and i informed and asked Shannon why wasn't she fired. Shannon informed me that she could not fire Jessica because the store needed to have her not show up for three days. Which she didn't show up for three days and was finally terminated. She continues to employ workers that steal product and tamper with their hours. Workers that continue so use that store as their own piggy bank and spread lies about other workers. I'm talking about Jessie, JJ, Samm Bargo, Andrew Davis and Rita. This general manager needs to be removed from her duties and a new General Manager needs to be put into place before this gas station goes down the drain for no reason. Thank you for your time, and if nothing is done within a week, I will be filing a lawsuit against Mrs. McNeil for wrongful termination.

signed, Isaac Magana.

I purchased a vape pen from Circle K. The product needed charging, no big deal, but even after a full charge it would not function. It was a dud. The employees at Circle K wouldn't even offer a replacement and essentially told me too bad, going so far as lying about informing me to test the product before I left. The product is in its original packaging and I brought the issue to their attention in just 2 hours. It's a pretty clear violation of Consumer Protection.

I would like to use my Frys fuel points at Circle K, but nobody working there seems to know if I can use my fuel points there. I want to know if I can use them, if I can get up to $1.00 off per gallon and up to 35 gallons on a single purchase. Nobody answers the phone and if they do, they hang up. If you go into the store, nobody working there knows. The location is 705 E 4th St, Benson AZ 85602.

Got 2 packs 3 days ago. 3.15 pack when you buy 2. I paid 5.60. Today bought 2 sign said 3.15 when you buy 2. Paid 7.60. Receipt has 3.55 ok. Girl didn't help. Knew nothing about it. I told her the sign says 3.15. She don't make the prices. Prices on the products should match the register. Nice way the rip people off. Most don't pay attention right.

I've been going to this store for many years now and have never met such a rude disrespectful loud mouth employee that works at circle k now I didn't know drugs were allowed to be used by the employees during working hours well that's exactly y Ive been banned from going back into the store becus I decided to let the g. m know what was going on in her store and we'll next day I get told I can't go in the store anymore I thought I was doing the right thing by letting the manager know I caught her worker in the restroom sniffing drugs off the toilet seat haaa she forgot to lock the door well apparently I'm not allowed to go in the store anymore ikno for a fact unless I've been caught stealing or being rude to one of the employees that's when I'll get banned from store which I haven't done either or who can I talk to about resolving this issue and hopefully get a apology from the employee and the general manager from old persal Rd store also I think the employee should be fired immediately due to her being so unprofessional and getting caught doing drugs at a place if business what if my 10 yr. old daughter was with me that day I caught your employee doing her drugs in the restroom then what!

I purchase fuel exclusively at Circle K stores. I utilize the Easy Pay system. Therefore, I spend very much money at Circle K. If this means nothing to Circle K, please let me know, and I will take my business elsewhere. I say this because, this is the second time I've had cause to make a complaint about a Circle K store. The first time, it appears, you did not think I warranted a response. Hopefully, your CRM has improved since then. My concern is as follows:

1) It makes no sense to me, that, in your initiative to push self serve checkouts in your stores, You didn't consider it necessary to have said checkouts accept your own in-house Easy Pay cards.

2) You did not train your employees to know that the system does not accept Easy Pay (provided the clerk is familiar with Easy Pay at all). I waste a lot of time explaining to clerks about this. Apparently, they are trained to push the customer to the self checkouts, so they selectively do not hear the first time I tell them that it will not work. Or, they waste time, trying to run the transaction, before hearing what I'm saying.

3) I visited your store at 3350 E Main Street in Mesa AZ last night 31 May 2023, at 9:56 p.m. I went through the scenario of having to explain to the clerk that I cannot pay for fuel at the self checkout. Normally, a clerk will then move to a regular POS, and do the transaction. This clerk just stood and looked at me. I moved to the regular POS, expecting that the subtle prompt would jog her memory. When she still stood there, looking at me. She then said to me that that register was closed. I lamented that I would not be able to purchase fuel. Her response, in a condescending manner was "Well, it is what it is." Normally, I have cheery exchanges with Circle K clerks, especially late at night, when I know they are at greater risk, and maybe a bit more apprehensive. This poor choice of words and attitude said to me, "I don't care if you have fuel or not, and I don't care if you run out before you get to the next station. In fact, I don't care if you come to Circle K at all." As I said, I would like to know if this is the view Circle K takes of me as a consumer, or, as an individual, so I can decide where to purchase my fuel from now on.

I don't necessarily have a complaint!

The officer on duty @ the above location certainly does not have any familiarity with being around Blacks :as I once came into the store, he was videotaping with his Personal Cell phone!

My info concluded he was sending the photos to particular Police officers within the Tallahassee Police Department... facial recognition is quite common within the federal government! However, he was illegally obtaining photos of shoppers ; I'm sure if this occurred with Whites, they would have immediately brought this complaint to the Store Manager!

My former affiliation with the Government (in the Intelligence division, and an Attorney and Commander of 45 thousands soldiers!)

Another officer walked into the store and he was saying to him "I could shoot one of them and I don't even have to call the police!

My Synopsis and Conclusion" is THAT officer is not used to being around Blacks!

As he is one of your subcontractors, its just a matter of a short time, he will shoot a Black and It I certainly believe it will not be a justified shooting or killing! That will result in a civil and criminal lawsuits and you have to pay in the bill! And of course you will have the Blacks screaming White Supremacy!

The Officer is Mentally Deficient! DO NOT CONSIDER THIS A PERSONAL ATTACK... Send one of your Employees' there and see for yourself!

By listening to him and looking at his repour and demeanor he's not used to being around Blacks... He thinks by pushing his chest out, he scares Blacks ;

The OFFICER thinks he's a Gangster! I'll tell you what a Real Gangster is ; a Gentleman, with Money and got Problem Solvers...

Sir Madam,

GOOD LUCK