Citibank
Reviews and Complaints

i have been a loyal customer of AA citibank for well over 20 plus years. I have attempted to use card on several occasions but was told when i called customer service that the card was declined. Not sure why because card is valid thru 12/23! I never received any notice of cancellation! in addition to cancellation all my miles were cancelled as well! I plan on using card exclusively and extensively in near future as i plan on lots of travel. I would like the card and accumulated miles reinstated. please respond to this, thank you, Mike Shively

e mail...[protected]@gmail.com card number5254 [protected], valid thru 12/23

I made a payment from my phone online revolut account to my friend's account but it never reached the target iban.

target IBAN: DE48 [protected]

Amount: 100 euro

Received by the destinatary bank at: 4 Aug 09:33

The payment is already 48 hours overdue. Please also see the attached screenshot taken from my revolut application.

This iban seems to be a Citibank Account

I have account at BA, Chase, and Citi. Citi is the only bank that cannot even provide canceled check, neither online nor with the statements. I have to go to the bank each time if I want a cancelled check image. I have complained numerous times to the bank representatives but there is nothing they could do since citi system does not provide this. How come citi system is so antiquated?

I would have canceled my citi account long ago if there weren't historical reasons that some of my rent go there. :(

Stopped payment of British pension in Russia.

Let me clarify

Citibank provides a cash transaction service to the UK International Pension Service in order to pay British pensioners their much-needed incomes throughout the world. However, they have discriminated against UK pensioners resident in Russia due to "sanctions". How that helps the Biden administration’s purpose, I have no idea.

I have complained to both Citibank and the Overseas Pension Department in Wolverhampton; both have yet to come up with a solution.

 What can you do to resolve this matter? I too am concerned about the loss of life in Russia and Ukraine due to a prolonged battle that killed each other and the starvation of those ordinary people trying to make a living and prevented from doing so by the inability to receive their incomes internationally, thanks to the decisions of a handful of individuals. That is not the fault of ordinary people in either country.

John William Simpson

The Pension Service 11

Mail Handling Site A

Wolverhampton

WV98 1LW

United Kingdom

Telephone +[protected] 9390

phone: +7(8)[protected]

email: [protected]@gmail.com

Flat 39

Building 14

Gorki 10

Moscow Region

Russia

143032

DOB: 15/06/1955

YW225508a

Dear Sir/madam

I am a British citizen living in Russia with a UK pension. Payment of my pension was stopped in February 2023. By the UK overseas pension office based in Wolverhampton, UK. The reason given was that Citibank, which the pension office uses for international cash transactions,

now refuse to pay cash transactions to people in Russia, and that includes British pensions. I have complained to both Citibank and the Overseas Pension Department in Wolverhampton; both have yet to come up with a solution.

I do have an account with Unicredit Bank (Russia), which is not sanctioned and welcomes international cash transactions. So you may wonder what the problem might be. I need a solution as starvation and debt pile up. Failure to pay debts, especially taxes, means deportation. I have a dependent family: a wife and a 17-year-old son.

What can I do? I need the pension department to come up with a solution to pay my pension, possibly by using another cash transaction service, something they have failed to do so far.

Everybody has the right to receive their essential income, no matter which country they live in or whether it causes hardship, debt, or starvation.

I made a public complaint to Citibank, and they replied to me, in what appeared to be a copied letter they send to everyone, that "the sense of loss of life in Ukraine is heartbreaking". And so it is. But what causes this loss of life? The funding of weaponry in Ukraine prolongs this battle, where

innocent people are forced to kill each other from both sides, with all governments failing to come up with a peaceful solution. As for the Biden administration,they are totally clueless.

And It’s not only people's lives lost due to actual military warfare; there are millions of innocent common people unable to receive their liveable incomes thanks to the sanctions of banks refusing to pay cash transactions to Russia and making it difficult for those to open international bank accounts to be employed, self-employed, or do business internationally. That equates to millions of common, ordinary people being stopped from even getting a bare-needle income. That means starvation, and that kills just as much as missiles. Banks need to stop getting involved in politics and start providing a service much needed for everybody, no matter what country they happen to live in.

Are the sanctions working? Check it out with a search. The elite, the oligarchs, remain financially comfortable; it is the lower-income innocents who perish. Is it the government, who make decisions, affected? No! They are currently getting new alternative resources, such as new trade customers and deals from Asia, the Middle East, and the African continent.

What’s the solution? Stop the sanctions as they don’t work and there is no win for anyone (think about it: even if Ukraine wins back all its territory, that will not be the end of it, and I guarantee that ordinary people in Russia and Ukraine will suffer more in that certain future turmoil.

What is needed is a peaceful solution. And everyone, no matter where they are or who they are, has the right to an international bank account without having their inflow and outflow blocked, as it currently is for all those living in Russia.

John William Simpson

DOB: 15/06/1955

NI:YW225508a

The Pension Service 11

Mail Handling Site A

Wolverhampton

WV98 1LW

United Kingdom

tvp.[protected]@dwp.gov.uk

TVP.[protected]@DWP.GOV.UK

Subject: Urgent Complaint Regarding my Citi Mastercard AA advantage platinum credit card Account Issues

Dear Customer Support,

My name is Li Q, and I am writing to express my extreme frustration and dissatisfaction with the recent experience I had with my Citi Mastercard aa advantage platinum credit card ending in the last four digits [Redacted]. Earlier today, I attempted two transactions only to find that my card had been denied. This prompted me to call your credit card company immediately to understand the reason behind the denial, and to my dismay, I discovered that my card had been mistakenly canceled.

I would like to bring to your attention that this entire situation is both ridiculous and highly unprofessional. Yesterday, I made a call to inquire about my membership fee and the possibility of any promotions to waive it. At no point during that conversation did I express any intention to close my account. Therefore, I am utterly bewildered as to how my card could be canceled without my consent or knowledge.

My dissatisfaction escalated when I spoke with one of your managers, Glandi (sounds), who demanded sensitive personal information from me including full SSN, DOB, physical address to reopen my account. While I complied with her request, I am deeply concerned about the exposure of my identity to potential fraudulent activities. Moreover, she informed me that I would have to wait 7-10 business days for a resolution. This lengthy delay is nothing short of absurd, considering the gravity of the situation.

Seeking clarification and resolution, I requested to speak with Glandi's supervisor. My subsequent conversation was with Luis (sounds), who assured me that he would listen to the call recording to verify if I had indeed expressed my intention to close the account. However, it has been over 7 hours since that conversation, and I have yet to receive any update from him. This prolonged delay and lack of communication have only added to my frustration.

I must emphasize that during my interactions, I spent more than 47 minutes on the phone, but unfortunately, nothing was resolved. This level of inefficiency and disregard for customer satisfaction is unacceptable.

The entire experience has left me deeply dissatisfied and concerned about the security of my account.

I implore you to take immediate action to rectify this situation. I expect a prompt response from your team, along with a thorough investigation into this matter. Additionally, I request that you compensate for the inconvenience caused and reassure me about the security of my personal information.

I hope we can resolve this matter quickly and restore my trust in Citi's services. Your prompt attention to this complaint will be greatly appreciated.

Sincerely,

Li

I am a citibank credit card holder and have been asking numerous time for uob and citibank for my statement for the past 2 weeks+, I have yet to received. I called both citibank teller and uob which they say they will sent in 3-4 working days but failed.

I know the merging is going on but the service you have provided is disappointing and frustrating.

I am intending to settle this month and cancelled the card as I am definitely unhappy with the service.

On July 24 at approximately 9:00 am, I made another attempt to get a situation with my checking account resolved I opened a checking account back in November I have since moved out of the house I was in and the people there at steal my mail and my phone number has also changed because they've stolen my phone and I have attempted several times prior to today to contact Citibank and let them know this so they would update my information and they have put a block on my account saying they cannot verify who I am and they will not send to let the letter they need for verification to a different address other than the one that I was having problems within the first place they won't update the information and they will not they say they cannot verify who I am but they have other ways of verifying who I am they don't have to send a letter to an address with people were stealing my phone my bank information all that stuff and committing fraud with my identity so now I can't access my money they've got a block on the account I can't update my information because they won't send it to a new address this is completely wrong

I am a British citizen (subject) resident in Russia, and married with one dependent son. My state British pension was stopped on February 2023. This is due to the fact that The the British Pension service uses Citibank as its account to transfer my pension to Russia. Unfortunately, since February 2023, Citibank refuses to make cash transactions to Russia, and that includes my British pension. My Family and I are dependent on this pension and request Citibank to make a special case by paying British pensioners in Russia. If necessary contact their government and explain the situation. As it has nothing to do with the sanctions against Russia.

The British pension contact who is customer to Citibank

The Pension Service 11

Mail Handling Site A

Wolverhampton

WV98 1LW

United Kingdom

email: Martin [protected]@DWP.gov.uk

Phone: [protected]

Dear Ladies and Gentlemen,

I have a checking account with Citibank in Pasadena, Colorado Blvd, California. I have changed my postal address and phone number in May by phone and I was assured that the new details were properly recorded in their system. My debit card expired in June. But my new card did not arrive in my new address. Instead I received an email telling me that the card had been sent to my old address. I was trying to call them without success. And I can not log in to my account, either. The account number is [protected]. There are 9345.00 USD on this account. Please let me know what is wrong and why I can not access my account nor get my new debit card. My new phone is +[protected], and the postal address is: Thomas Wiedemann, Unit 1062, Am Jesuitenhof 3, 53117 Bonn, Germany. Thank you.

Kind regards

Thomas Wiedemann

I am contacting this company, Citibank, N.A., regarding a claim issue that has not been resolved for over three weeks now. The issue at hand has been fraud in the amount of $2,360.00 that occurred on 6/02/2023 and 06/03/2023.When I noticed that the fraud took place I contacted Citi, Citi advised to wait until the transaction has posted and then contact them back so they can open the fraud claim. I then waited and contacted Citi. The agent I spoke with was very condescending and sounded like she was accusing me of lying. She kept emphasizing that the police will be involved but I told. her they were already involved as a report was filed. Nevertheless, the claim got filed. Days later the claim got denied, even though I provided valid information and what was asked for.I then had to appeal the claim. The agent I spoke with asked for a police report at which I told. her it should have already been included, she said it was not and asked for it and I asked if there is a way for me to send over the documentation she said no there is no way, she would just need police report number and department name / contact. I gave that to her and she advised not to worry my funds will be retrieved. I then called again, and the agent stated they needed documentation I told the agent what the previous agent said, and they said that is not true and they have a fax number for the documentation. For one, I am already being lied too and mislead and being condescended for reporting this fraud. I then sent the documentation over to the fax and then waited. Days later again I was told the claim was denied no one was able to provide why as I have stated I sent over what I was asked for and then the agent told me that the documentation was not attached to the case that is why it was denied. For the THIRD time, another case has been open. I have escalated this issue to BBB, CFPB and Citibank headquarters. Again no one is doing anything gives generic responses. That is $2,360.00 of my money that has not been retrieved like I was told. I have been in communication with the financial crimes bureau and the county police at which they have stated the bank IS responsible for reimbursement. I am not the only consumer of this bank that they do this to.They state they protect against fraud, and you are not liable for unauthorized charges but then turn around and do not adhere or recover for you. The company on this date, 6/27/2023, responded to my complaint on CFPB but with again another generic and late response which stated a third claim was opened on 6/23/2023 and they are working on it. This response was late and not at all the solution to anything as the third claim was denied on 06/26/2023 so that again was not true. I was advised by the governing financial institution that I can proceed to escalate this situation legally as I have attempted all matters to resolve this issue and Citi is not giving any resolution. All documentation and communication will be provided. Arbitration has been filed , if this matter gets resolved arbitration will be withdrawn.

I signed up for a checking account and savings account now they have been removed. I deposited a check for $100,000 on 6/17/2023 Citibank received the 100,000 from Chase on 6/20/2023 . The so called Fraud department put the check on blocked THEN my online checking account disappeared.

Then they told me there was something wrong with the check? After CASHING it! I told them its a lie the check is no longer in the Estate Account and I have a copy of the cashed check from my sister.

Citibank is lying to me and stressing me out

John Lang

[protected]

I used to be loyal to citibank and always made early or advance payments for my credit card. But there was only once in which I was late for only 1 day, in which I was charged >100% of the outstanding amount due on that day. 100% for late charge payments. And that is only for 1 day late. This is just a regular credit card from a credit card company, not a loan from a loan shark. But the charges are ridiculously high.

When I called in for a waiver, they kept rejecting my waiver application as if I had a very bad record. But this was never the case.

When I called the customer service, they even insulted me repeatedly and refuse to help me at all.

So please, existing cardholders of citibank, be very careful of their tactics and be mindful of what they do., they are worse than loan sharks.

LaVelle Skincare Free Trial. $6.95 Each for eye serum and face cream. Billing company is MODERN MINIMALIST PERF. Tiny sizes but here is the Scam. No where to cancel that's first. Next they billed the credit card $6.95 twice. Fair enough. Then billed my credit card two times for $119.95 each. What? I finally got their customer service. I said I never got a full size and I didn't order one for either product. Well it seems those two tiny trials was the product. That I had them. BTW Walmart sells this product online for 2 large sizes for under 40$. It doesn't matter I didn't order. NEXT, They told me that they would return 30% of my money if I would cancel the dispute. NO! Then it was some other amount. NO! and Finally they said they would only charge me 35% of the @240. total.

OF COURSE NOT! Then I was told that my Bank or credit card company would have to call mind you CALL... to ask the refund.

I recently had a very frustrating experience with Citibank. They closed my accounts without any explanation or notification. I had to call them myself to find out what was going on. It was a huge inconvenience and I was very disappointed with their lack of communication.

To make matters worse, I cannot even log in to view my balances or statements. I also cannot access my rewards points, which is very frustrating. Citibank claims that they will send me my funds by check in 30-60 days, but they will not allow me to see how much money they are holding. I know for a fact that it's over $80,000, which is a lot of money to be kept in the dark about.

Overall, I am very disappointed with Citibank's lack of communication and transparency. It's frustrating to not be able to access my own funds and rewards points. I hope they can improve their customer service in the future.

I gotta say, I had a pretty rough experience with Citibank. It took a whole month for my card to arrive in the mail, which was a major bummer. And to make matters worse, they wouldn't even consider giving me the limit I was approved for, even though I called them up right after I got approved. Talk about frustrating!

Honestly, I wouldn't recommend getting a Citi card. There's more to this story, but I'm just too tired and worn out from dealing with their customer service. It's been a real headache, let me tell you.

So yeah, take my advice and steer clear of Citibank credit cards. Trust me, you'll save yourself a lot of hassle in the long run.

I had a really bad experience with Citibank online. I spent most of the day on the phone trying to get help with my card, but they just kept passing me off to different people. It was really frustrating and I felt like they weren't listening to me at all.

The worst part was that my card wasn't working and they were trying to blame it on other merchants instead of taking responsibility for the issue. I had to endure several long holds and it was just a really unpleasant experience overall.

I don't think they really care about their customers, which is really disappointing. You would think that they would at least try to help, but it seems like they just want to pass the buck and avoid taking responsibility.

In the end, I decided to cut up my card and I won't be using Citibank ever again. It's just not worth the hassle and frustration. I would definitely recommend looking for a different bank if you're considering Citibank.

Citibankonline.com is a company that I had a bad experience with. They froze my account because of fraud and it has been over a week since I have been able to access my money. I asked them to close my account and refund my money, but they have not done so. It seems like every time I call, I get a different answer or a scripted response. It is frustrating because they are holding my federal funds, which is illegal. I have requested my refund multiple times, but they have not followed through.

Their deceptive behavior is unacceptable and I believe it will lead to a lawsuit. They are ripping off their customers and it will eventually catch up to them. I just want my money back and for them to be held accountable for their actions.

Overall, I would not recommend Citibankonline.com to anyone. Their customer service is terrible and they do not follow through on their promises. It is important to find a trustworthy bank that values their customers and their money.

Citibankonline.com has some serious issues with their customer service. It's frustrating to deal with representatives who don't seem to know what they're doing. I had to spend months trying to get them to understand that I was being charged for the same subscription every month. It was the same company and the same date, but they just couldn't seem to grasp that.

To make matters worse, when I finally got a representative named Bety on the phone on 3/6/2023, it took her a whopping 30 minutes just to dispute one unauthorized charge. That's an absurd amount of time to spend on something that should be a simple process. It's clear that Citibankonline.com needs to do a better job of training their customer service representatives.

Overall, I would not recommend using Citibankonline.com. The customer service is terrible and it's a huge waste of time. If you're looking for a bank that values your time and money, I suggest looking elsewhere.

Citibank Singapore is a bank that I have had the pleasure of dealing with recently. I have to say, I was expecting a lot more from them. I always thought that they were one of the best banks out there, but my experience with them has been far from stellar. In fact, I would say that some of the local banks in Singapore offer better customer service than Citibank.

I have had a few issues with my credit card recently, and every time I have had to deal with Citibank's customer service, I have been left feeling frustrated and exasperated. It seems like they don't really care about their customers and are just going through the motions. I have even considered cancelling my credit card because of the poor service I have received.

It's a shame because I really wanted to like Citibank. I have heard so many good things about them, but my experience has been the complete opposite. I think they need to step up their game if they want to compete with the likes of Amex and other top banks.

Overall, I would say that Citibank Singapore is not the best bank out there. They have a lot of work to do if they want to improve their customer service and keep their customers happy. If you are looking for a bank with great customer service, I would suggest looking elsewhere.