CB Banks Citibank Citi Card Thailand, last 4 digit 7745,7325

Citibank review: Citi Card Thailand, last 4 digit 7745,7325

1Geo of US

Mar 12, 2024 9:14 am EDT

Featured review

Since 20. feb my Card was temp. cancelled bec of overdue date although I had sufficient fund at my Bangkok Bank from which Citi automaticly debit the outstanding balanc, and this was perfectly working for about 20 years I am a CC customer. I was in no way informed either by sms by which I usuale get any news from Citi nor by phone! I sat in a foreign country and CC did not work, what a horror! Requiring infos by e-mail did not get any clear answer as it only said "we are working on it"But in the meantime I received countless calls from citi but when I answered and asked for english the respond of the staff were always "no english" and closed the phone without any further infos, no bye no good day - unpolite and uneccebtable behavior of a staff of a worlwide operating CC Company! I had no chance to talk even one word. The same experience I encountered when I called [protected] no english speaking staff and when my wife called again and staff saw my phone number they opend and closed with any comments and on a further call even did not answer at all! I was very shocked and truly upsat and at loss by this unbelievable treatment of a CC Customer! After a lenght searching by luck I found 66 [protected] and by help of my thai speaking People, bec the operator also did not speak english, and after a lenght reconnection I was finaly able to speak to an english speaking staff. After much enquiry he told me to go to 7/11 to pay my outstanding balance which I did immediately today 12.03 at 10.33 thai time. The amount of due balance was 14,706,72 thb and due according to Citi sms on11.03 but it was again not debited from my Bkk Bank account therefore I went to 7/11 and paid all the outstanding balance of 19,196.64 THB. I was told by a staff of citi after paying the due balance the card would be Valid immediately but after using the card it was still cancelled and by contacting Citi CC was told it takes 24 hours to reactivate, I was wondering why so long as money transfer from one Bank to another one in Th is done in seconds!

My resume of helpful citi customer service : non available, almost no english speaking staff in a worldwide banking doing business company, unpolite staff=closing phone or not responding when ask for english, no information how to pay the so called overdue balance, letting the longtime Customer clearing and sorting out by himself! The amazing info I found in my account it was never never mentioned I was overdue in payment and it was not possible to transfer money by using link make a payment!

I used several Credit Cards like Mastercard, Diners, Amex and more, when travelled to more then 65 countries and never ever had any cancelled like citi Visa did!

Now I am just wondering IF and what kind of respond and answer I will receive of my mail, after so much of non reaction in fact I do not expect any at all

Best regards

Dietmar Wuerger

Claimed loss: Many of my Nerves..

Desired outcome: When temporary cancel CC immediately inform Customer by phone,e-mail,or sms !!Have helpful,english speaking staff for international Customer,

Confidential Information Hidden: This section contains confidential information visible to verified Citibank representatives only. If you are affiliated with Citibank, please claim your business to access these details.

View 0 more photos

Citibank - incorrect reporting to credit bureaus 12

Citibank - citibank 87

Citibank - Closed my account 94

Resolved

Citibank - enquiry 63

Citibank - dishonest business practises 32

Resolved

Citibank - Unacceptable behavior and business practice

Citibank - Approved loan, cash not received 1

Citibank - Best buy credit card account

Citibank - Credit card 1

Citibank - scam artists 1

Resolved

View all Citibank reviews and complaints

Previous review Next review

0 comments

Add a comment

Citibank contacts

Citibank phone numbers

+1 (800) 285-3000
+1 (800) 285-3000

Click up if you have successfully reached Citibank by calling +1 (800) 285-3000 phone number 9 9 users reported that they have successfully reached Citibank by calling +1 (800) 285-3000 phone number Click down if you have unsuccessfully reached Citibank by calling +1 (800) 285-3000 phone number 10 10 users reported that they have UNsuccessfully reached Citibank by calling +1 (800) 285-3000 phone number

USA

+52 55 2262 3911
+52 55 2262 3911

Click up if you have successfully reached Citibank by calling +52 55 2262 3911 phone number 5 5 users reported that they have successfully reached Citibank by calling +52 55 2262 3911 phone number Click down if you have unsuccessfully reached Citibank by calling +52 55 2262 3911 phone number 4 4 users reported that they have UNsuccessfully reached Citibank by calling +52 55 2262 3911 phone number

11%
Confidence score

Mexico

+1 (416) 947-5500
+1 (416) 947-5500

Click up if you have successfully reached Citibank by calling +1 (416) 947-5500 phone number 0 0 users reported that they have successfully reached Citibank by calling +1 (416) 947-5500 phone number Click down if you have unsuccessfully reached Citibank by calling +1 (416) 947-5500 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +1 (416) 947-5500 phone number

Canada

+54 11 4329 1772
+54 11 4329 1772

Click up if you have successfully reached Citibank by calling +54 11 4329 1772 phone number 1 1 users reported that they have successfully reached Citibank by calling +54 11 4329 1772 phone number Click down if you have unsuccessfully reached Citibank by calling +54 11 4329 1772 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +54 11 4329 1772 phone number

100%
Confidence score

Argentina

+55 11 4009 3818
+55 11 4009 3818

Click up if you have successfully reached Citibank by calling +55 11 4009 3818 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 4009 3818 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 4009 3818 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 4009 3818 phone number

100%
Confidence score

Brazil

+55 11 2109 2484
+55 11 2109 2484

Click up if you have successfully reached Citibank by calling +55 11 2109 2484 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 2109 2484 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 2109 2484 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 2109 2484 phone number

100%
Confidence score

Brazil

+55 11 4009 3000
+55 11 4009 3000

Click up if you have successfully reached Citibank by calling +55 11 4009 3000 phone number 1 1 users reported that they have successfully reached Citibank by calling +55 11 4009 3000 phone number Click down if you have unsuccessfully reached Citibank by calling +55 11 4009 3000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +55 11 4009 3000 phone number

100%
Confidence score

Brazil

+57 1485 4000
+57 1485 4000

Click up if you have successfully reached Citibank by calling +57 1485 4000 phone number 1 1 users reported that they have successfully reached Citibank by calling +57 1485 4000 phone number Click down if you have unsuccessfully reached Citibank by calling +57 1485 4000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +57 1485 4000 phone number

100%
Confidence score

Colombia

+593 2393 9043
+593 2393 9043

Click up if you have successfully reached Citibank by calling +593 2393 9043 phone number 1 1 users reported that they have successfully reached Citibank by calling +593 2393 9043 phone number Click down if you have unsuccessfully reached Citibank by calling +593 2393 9043 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +593 2393 9043 phone number

100%
Confidence score

Ecuador

+595 216 202 400
+595 216 202 400

Click up if you have successfully reached Citibank by calling +595 216 202 400 phone number 1 1 users reported that they have successfully reached Citibank by calling +595 216 202 400 phone number Click down if you have unsuccessfully reached Citibank by calling +595 216 202 400 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +595 216 202 400 phone number

100%
Confidence score

Paraguay

+51 1221 7000
+51 1221 7000

Click up if you have successfully reached Citibank by calling +51 1221 7000 phone number 1 1 users reported that they have successfully reached Citibank by calling +51 1221 7000 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1221 7000 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1221 7000 phone number

100%
Confidence score

Peru

+51 1215 2080
+51 1215 2080

Click up if you have successfully reached Citibank by calling +51 1215 2080 phone number 1 1 users reported that they have successfully reached Citibank by calling +51 1215 2080 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1215 2080 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1215 2080 phone number

100%
Confidence score

Peru

+51 1215 2216
+51 1215 2216

Click up if you have successfully reached Citibank by calling +51 1215 2216 phone number 2 2 users reported that they have successfully reached Citibank by calling +51 1215 2216 phone number Click down if you have unsuccessfully reached Citibank by calling +51 1215 2216 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +51 1215 2216 phone number

100%
Confidence score

Peru

+598 2198 7113
+598 2198 7113

Click up if you have successfully reached Citibank by calling +598 2198 7113 phone number 1 1 users reported that they have successfully reached Citibank by calling +598 2198 7113 phone number Click down if you have unsuccessfully reached Citibank by calling +598 2198 7113 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +598 2198 7113 phone number

100%
Confidence score

Urugay

+58 212 705 2039
+58 212 705 2039

Click up if you have successfully reached Citibank by calling +58 212 705 2039 phone number 1 1 users reported that they have successfully reached Citibank by calling +58 212 705 2039 phone number Click down if you have unsuccessfully reached Citibank by calling +58 212 705 2039 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +58 212 705 2039 phone number

100%
Confidence score

Venezuela

+58 212 705 2614
+58 212 705 2614

Click up if you have successfully reached Citibank by calling +58 212 705 2614 phone number 1 1 users reported that they have successfully reached Citibank by calling +58 212 705 2614 phone number Click down if you have unsuccessfully reached Citibank by calling +58 212 705 2614 phone number 0 0 users reported that they have UNsuccessfully reached Citibank by calling +58 212 705 2614 phone number

100%
Confidence score

Venezuela

More phone numbers

Citibank emails

info@citi.com

100%
Confidence score: 100%

Support

Citibank address

Citi, 388 Greenwich Street, New York, 10013, United States

Citibank social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 05, 2024