CB Banks Citibank Locked account no solution found nor any assistance from employees

Citibank review: Locked account no solution found nor any assistance from employees

Liz Ramos of US

Aug 27, 2023 2:44 am EDT

Verified customer

Featured review

Elizabeth Ramos

242 North Sutter Street Unit 803

Stockton, CA 95202

[protected] Home

[protected] Cell

[protected]@gmail.com

Dear Citibank,

I am writing to formally request immediate repayment of the outstanding amount of $75,647 owed to me. This demand letter is a result of the ongoing issue I have experienced with my account ending in xx-5820, which began shortly after I opened it with your bank in June.

Initially, I had no issues accessing my account and its funds after successfully verifying my identity. However, the problem arose when I updated my address due to relocation. Subsequently, my account was locked for a verification process. Despite being assured that a verification letter was sent to my registered address on July 13th, I have not received it despite it being sent out thrice.

In my attempts to rectify this situation, I have provided a verifiable phone number, made in-person visits to local branches to update my contact information, and engaged in dialogue with various customer service representatives, including supervisors and the fraud department. Unfortunately, these efforts have failed to yield any resolution. Moreover, my requests to close my account have been denied, leaving my funds completely inaccessible.

The consequences of this issue have had a significant impact on my personal life. It has prevented me from undertaking necessary travel for medical surgery, hindered the care I can provide to my children, and hindered the timely payment of outstanding bills. The unavailability of my personal funds due to this account hold has created an extreme hardship for me.

Multiple reminders have already been sent to address this matter; however, no satisfactory resolution has been reached. Therefore, I demand full access to my account or repayment of the owed amount within 10 business days from the date of receipt of this letter. Failure to comply with this demand will leave me no choice but to pursue legal action to recover the funds owed to me.

I trust that Citibank will take this matter seriously and promptly resolve the issue by releasing my funds within the specified time frame. Your cooperation in this matter is greatly appreciated, as it is my hope to avoid any further escalation.

I look forward to receiving a timely response and prompt resolution to this matter. Should you require any additional information or have any questions, please do not hesitate to contact me at the above address.

Desired outcome: Requesting account being unlocked and/or account closure and remaining funds issued via check

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