Clover
Reviews and Complaints

Saw bottle of guava juice on shelve, but juice colour was yellow at the Pick n Pay Hypermarket Faerie Glen. Curious to if this is a new product I bought this on the 9th of January 2019. On my till slip it also stated guava juice. When I opened and tasted it, it was surely orange juice. Is this a new sales gimmick.
I would have thought that clover has the best and several control systems in place, which would have identified this mistake (if it was one), to prevent it from being distributed for consumers.

What is more shocking that Pick n Pay also did not pick this up? So is this a sales gimmick?

Very disappointing and upsetting. Regards C Naude

I would just like to know what is happening with Clover's Gouda cheese. Since the packing changed their cheese is horrible. I bought 4 x 800g blocks of cheese and with all 4 of them I had the same experience. The rubber texture is completely gone. You can't even cut a proper slice without if crumbling into pieces and even the taste has changed completely. My boy which is a cheese lover doesn't even want to eat this cheese. Clover seriously need to check their recipe as I won't buy their cheese again.

Hi, I'm a proud supporter of Clover and love your brand. But I've noticed the change it the packaging from clear to the white packet kinda wrapping for the Gouda cheese, causes it to rot quicker and to smell really bad!
There are many out there that feel the same but just doesn't have the time to write to Clover.

Please change the packaging back to the old one. Much appreciated
Thank you

I placed an Order on Tuesday (Account number 183935) for delivery on Wednesday. About 17:00 the driver calls to inform me, that they are going to be late, but will be at the store for the delivery by 17:40. The driver never arrived, so this morning I logged a complaint around 09:00, it's 11:49 and no one has phoned with any information regarding my missing order.

If only this was the first incident, but it would appear service delivery is not important to Clover as the drivers are always late or they don't have the stock I ordered on board.

Kind Regards

Cindy de Bruyn

Saturday the 24th November 2018 we bought a 6 pack 1l milk from Checkers Hyper Parkdene. BB date 15 July 2019. On pouring the milk, we noticed it looks green so we poured it into a glass. It's greenish yellow in colour. On inspection of the rest of the 6 pack we noticed they're all the same. This is really terrible service as none of the South African branches have been able to resolve this. Someone could really have gotten sick as who knows what's in it. A picture has been added and I really hope this gets taken care of as soon as possible.

Good day
I would just like to bring to your attention that for the past 2-3 months Clover strawberry SuperM has become sickly sweet that I can only have one sip before I feel like gagging. We buy about 5 six packs a month and now that it has become so sweet they are just sitting in our fridge. We even tried buying them from a different shop thinking it might be a bad batch but no they are all super sweet. Such a pity, WAS my favourite drink.

I've been buying Clover Bliss Double Cream Choc Chip for many months now... and quite a lot of it I may add... During September I found a couple of tge 1kg containers had pieces of snotty (fruit/meatlike) stuff inside. I assumed that maybe it landed in there during the production process and decided to leave it there. Yesterday I bought 2 1kg choc chip and both of them are watery, runny tipe yoghurt. Definitly not double cream. With a grainy feel on the spoon when eating it. Use by date is 28 November 2018.

This and the previous issue will certainly force me to stop buying Clover. And Im sure everyone who got the same standard of product would agree.

If you are changing the product to this quality you can be sure to lose a lot of consumers.

Regards

Charmain v Rooyen

Good day

I would like to bring to your attention a bad experience I had with Tropika this past weekend.

My son, 3, loves and almost only drinks Tropika. So I buy about 5/6 2L juices every month… His favourite being red, but that flavour unfortunately doesn't come in a big bottle.

Never the less, this past weekend I opened a Pineapple flavour and to my surprise, it has the most foul smell and taste. Never before have I had this experience with Tropika. As I said, we always have I the fridge for my kid.

The expiry date on the bottle is only 20/10/2018 and I opened it on Saturday.

I have the bottle should you require it.

Please forward this to the quality team / manager for attention.

Thanks,
Claire

Good day

I had purchased a clover long life milk pack that is meant to contain 6 x 1lt. When i had opened the box i had noticed there was only 5 milks and not 6. This could have happened to me time and time and i have only noticed it now. I dont pay for something that is not even of the correct quantity. If someone can please see to this.

I had purchased them from makro.

Regards Angelique seneque

Good day, i purchase weekly (saturday mornings) 6-8 litres of long life carton milk at Pick n Pay Promenade Mitchell's Plain Cape Town, 1 x 2 litres low fat and the others full cream.

If Pick n Pay can extract a transaction listing of my purchase even going back a year you will not the same pattern of milk purchsed every week.

Last week Saturday (07 July 2018) purchased 3 x 2 litres long life milk(box) 1 x low life and other 2 full cream. The expiry date is 21st July, today 12 July, the milk has soured.
The price of the milk is not cheap but i prefer the long life as i never had a complaint about the milk before, always satisfied, therefore i purchase it saves me from going to the shops during the week.
Now this happened about 3 weeks ago too, i didnot think of taking it back to Pick n Pay, but with the cost i cannot just discard.

Should you wish me to forward you my till slip and a photo of the date of the milk i will do so.

This is not a complaint, i just would like to bring to your attention.

Regards
Nadia

[protected]

Hi there

I purchased the sliced process cheese yesterday at OK mini Mart in Alice street Goodwood.

When I opened it I noticed brownish black gunk at the bottom. And when I removed all the slices I saw some icky stuff and have no idea what it is but looks disgusting.

I'm attaching pics for your perusal.

Cheese is not cheap and even processed cheese is expensive.

I would like your feedback please

Yolande van der Merwe

I would like too just inform you, I drink atleast 2 bottles of the future life smart drinks a day the last couple of bottles I've bought were not sealed properly and I threw them away as I won't drink a dairy produce item that is not sealed, I haven't bought the product again in about a week as I feel it's a waist of money, I thought I should bring it too your attention kind regards Adam

Good day

On 27/05/2018 I purchased three 2lt Clover milkes from Pick n Pay in Pavilion. Each of the containers had an expiration date of 04/06 however when I opened one on wednesday the milk was already sour smelling and tasting though properly refridgerated. I opened the other two last night and they are the same as the first. I am extremely unhappy with this, it is unacceptable. I paid for a trusted brand and have been let down. Your timely response would be appreciated.

Hi, I would like to place on record how upsetting it was when I had guest over at my house and was serving desert when the whip cream can that I bought at shop rite mount edgecombe stopped working halfway through using it.
Also, the inconvenience of going back and forth to the store.
A friend of mine also complained to me about this spray can, look into changing it, even when you get to the end all the cream does not come out there was a lot remainder that could not be whipped. I did go back to the shop and they replaced it but I was very upset over this issue, I am not impressed.
My cellphone number is [protected] vicky ramsamy.

For the past month and a half I have been experiencing a problem with the 2Lt Milk, I buy them from Spar in Carlswald in Midrand however the problem is that the milk has been going off before expiry date. I have confronted the Spar management about it and they said that it is not their fault but directly with Clover.
I have never experienced this ever, I have taken the last 2 bottles in but due to the fact that I did not have the receipt I was refused a replacement, that was shocking really.
In any event the issue at hand is that the Clover milk is going off before its expiry or best before date and this needs to be addressed and resolved. It is rather inconvenient when you buy milk and go home then in a few days it is off and you need to drive all the way to the store yet don't even get compensated for this.
I will attach the pics of the bottles with the details of when I took out the pics.

Good day! I bought your Classic custard- vanilla flavour at my nearest Checkers store
I always love to buy your custard but are not at all impressed with the latest texture - the custard is way too thick and tastes like jellie or rubberlike gelatien!
Not at all creamy or like good old fasioned custard should be
It tastes plastic!

Hope you will change whatever it is that you are doing because its not working for us!

Thank you for your time!

Lynette van Wyk
Unhappy consumer

Good day I bought tropical juice 2 liter and 2× 500ml and entered the competition. I did win a R50 from tropical and did get a msg to say congrats but its only a pin to use at absa teller no account and the msg said also they will send me and additional msg with details regarding the R50 payout but I did not get 2nd msg. Could u please assist me. Clover could u assist me my cell is [protected]/ email address is : [protected]@gmail.com.

I am unsatisfied with your product. I bought two low fat milk from checkers Savanna Mall Polokwane, Limpopo today. (31 January 2018), as soon as I get to make a cup of tea, the one milk has expired EVEN though the expire date on the cartoon said BEST BEFORE 22 Aug 18.
I'm highly disappointed. Obviously I can't take it back to the store because I had already opened the cap

Date of Incident: 05/12/2017
Purchase: Checkers St Johns Pinetown, KZN
Cashier: C0223
Receipt: #0312
Total Purchase: R359.43 paid EFT

I bought 2 x 2L Clover Troprika Juices both the Pineapple and Orange flavours.

The Orange Juice in particular was terrible, there was an unsavory taste unlike the normal juice I am accustomed to.
It was rather bland, as if diluted and distasteful.

Also there was a residue that didn't dissolve, no matter how much I shook the bottle. Even when I poured the juice into a glass, there was immediate settling and it left the juice rather distasteful...basically "sweet orange colored water".
I do know that generally there is some settling at the bottom of the bottle and with 1 quick shake, it is dissolved, even when poured into a glass, its fine.

Please have a look a look at the photo's below.
Kindly advise if there was a batch problem or is this the new recipe for the juice...if so it is a recipe for disaster!

It is rather disappointing that a well known and loved product is now being poorly produced.

Yours truly
Uvashni

Hello I have purchased a case of low fat milk from checkers 1st of december and the expiring dates are for next year march 2018. When I opened to use the milk was smelling when I warmed to see it turned into curd. I opened the other boxes to see if all the same and yes they all were smelling . I have never had a problem with clover before and I have milk everyday so had to back to checkers to buy another case really disappoint