Coast Dental Services
Reviews and Complaints

I went to the Coast Dental location off Cascade. The service was prompt and courteous. However, there were issues in billing and I paid in full using my CareCredit Card. Insurance sent reimbursement for services to Coast Dental. I have been awaiting credit to be applied to my CareCredit account since late January. I have called the corporate location in Florida several times to speak with an operator. I am always transferred to someone's voicemail NEVER to have any call returned. It is now mid July. AVOID COAST DENTAL!

Where to begin... Dr. Ben Lewis is a total liar. I arrived to my appt. 10 minutes before and waited 3 hours...3 hours! After 2 hours I asked when I will get in. They said shortly the dr. is still with another patient then after another hour the dentist comes out and talks to the receptionist saying they are unable to get me in . He sees me and goes oh sorry we have been calling you all day to cancel your appt! I was livid I showed him my phone and no missed calls... He seemed annoyed and walked to the back and then the receptionist was like ohh maybe you didnt have service when we called? Umm why would you have me wait 3 hours and why wouldnt you tell me that when I arrived? Or after 2 hours when I talked to you... they put a sonicare tooth brush on my bill without asking if I wanted one... He drilled a tooth to see if it was dead? Which is def. wasn't I still have the drill hole... Then after having a crown done after my tooth cracked they forgot to floss my teeth before the cement hardened and the hygenist starting laughing going OH MY GOSH its stuck! They have to put a rubber thing in the middle and literally saw away at the middle to get them apart. After I had odors coming from the tooth ( I believe it was infected ) went back Ben Lewis said give it 6 months. No way! I went to another dentist who said their is a gap in the back of crown that is building up bacteria so I paid them to redo my crown( way better service at a ma and pa dentist). I will never go back to Coast Dental ever again! I have told many people considering them to avoid them at all cost! Now i just got a letter from the collections agency for 100 dollars and they can't explain why... I never complain online about anything but this is by far the worst dentist ever.

In February, 2012, I underwent a root canal at this location. At the time of the root canal, I was given a required amount to pay, which I paid on that visit. Upon completion of my insurance review, I learned that I had overpaid by about $67. I have been trying since mid-March, 2012 to get my refund. It is now mid-June 2012! Each time I call I'm told "It has been approved. Call us back in a couple of weeks for an update". Clearly, they have NO intention of EVER giving me my refund. I'm just thankful that it is not in the 1, 000's of dollars. Avoid Coast Dental if at all possible or REFUSE to pay them ANYTHING up-front.

I don’t know much about the dental work actually done at this Coast Dental, nor will I ever find out. I had an appointment scheduled at the Coast Dental on 9th st in Naples, FL back in May 2012. The day of the appointment I had an unexpected car problem, and called to cancel. In June 2012 I received a $100 bill to the office. When I called to find out what it was for they said it was because of a cancelation fee, but the nice lady didn’t know much about it because she doesn’t normally work in this office and told me Dave, the “office manager” at this location would call me back. I never received a call back so I called him back. Dave was completely rude and had no customer service skills what-so-ever. I asked if we could work something out because it was an unexpected trouble and we called as soon as we knew we couldn’t make it and he had no sympathy at all and his response to everything I had to say was “No”. I totally understand that companies ask for a 24-hr cancelation, but what are you to do in an emergency situation? And $100?! We have spent thousands of dollars at one of their other locations just this year, so we thought going to one of their sister locations we would receive the same professional treatment, but this was not the case. I am so surprised that this Coast Dental is still in business with an office manager like Dave. I am sure I am not the only client that will never return to this location because of him.

Hello,

We are truly very upset how smile care is handling this. We called tracy office and coast dental two months before and asked explanation why they are sending the bill for $196.Tracy office assistant told that according them we have no balance.Coast dental rep. said she will look in to it and figure out. Instead of giving explanation to us she sent it to collection agency.
This very unfair. We paid the full amount for braces for smile care, unfortunately with loss of job we moved to texas on June 2011from onwards we did not follow up with smile care for rest .
Now we paid for Apple more than $1050 from our hands to follow the braces.Smile care is holding our money.
Billing person were not able to answer my question and did the easiest job of sending to collection agency.Today we spoke to Ms. Mary Ann, she forwarded the call to collection dept.

I am going to consumer court to get the remaining amount $1050( the amount paid to Apple orthodontics Texas) from you.

Please send the check for $1050 as refund for A/c7039-10947 Patient name Jephina philip

Parents of Jephina
Philip& Jeyanthini

Don't know where to start. Complained about the poor work they had done. Was abused physically and verbally.
They took my money and then just decided not to complete the work saying we will give you a full refund. Patient
abandonment. Used high pressure tactics to get as much money as they could including insurance fraud and they kicked me out. When I called back to see how much and when I would get a refund they simply refused to answer my calls.
Receptionist said if I call anymore they would charge me with harassment. I paid $4272 and never got the bridge.

I entered the office to inquire if there are any cancellations for a cleaning. NO. I presented what I thought was a common complaint of frustration: "Why do Friday's have to be half days, they used to? I work 58-60 hours a week with Fridays and Saturdays off. I need the hygienst and she can only work when the doctor is present, and he leaves on Friday during mid =day. Consequently my appointment is moved several months in advance. The appointment setter empathzied and I was calm. Then this employee from behind her aggressively engaged in a verbal altercation with me stating that she works 60 hours too. I asked her why she said that, and she said, "because YOU said it." I'm thinking, why is this lady taking her persoanl frustration out on me, and then she SMIRKED. I inquired about her smirk which made me feel de-valued as a client, and she just coninued to smirk. I felt intiminated and my hands began to shake, and I needed to leave. I cancelled my future appointment, because I feel the work environment in the Venice office has a propensity to be unprofessional, and hostile. I didn't feel safe returning to recieve dental care due to that employee's inability to control her emotions. And, I have had good treatment so far from Coast Dental, to get THAT blasted at me from out of no where. Good bye, I'm not putting my care in in the hands of someone who struggles to manage their own stress and frustration in an ineffective manner.

unethical, physical and verbal abuse, insurance fraud, this company is a dental scam!
Stay away!

I have had several dentist visits and multiple services done to my teeth. In my 45years of life I have NEVER experienced more pain than I have with Coastal Dental. The night after receiving a crown I was in so much pain I thought I was dying. The pain was like contractions in my HEAD. I knew something terrible was wrong. My husband had the doctor paged. I was given a major pain medication. I was told to visit the office the next morning. Unfortunately there was an airpocket left in that tooth. Not sure what the dr. used to fill it. But...the next day it fell out. I returned to the office and was told it was fixed. It worked for 1yr. Now I'm being told by two seperate dentist that I need a NEW crown on that same tooth. Called Coastal Dental...still pending...

I went into Coast Dental for about my 10th time today, 12/17/11, for an exam and xrays.The lady takes my xrays and i wait the usual forever for the hygenist to come exam my teeth.My first problem:the hygenist comes in, tells me all the number details, and begins jabbing at my teeth with no regard to how much/hard she's stabing me.My second problem:she spouts off nothing but 2, 3, and 4's.Only one 1.My third problem:after i sit there, gums bleeding and head swimming, for however long, the head dentist comes in and checks my teeth.She looks around and tells another lady all these things i dont understand and procedes to tell me what the hell she just said when she got her hands out of my mouth.Apparently there's three crowns i have that need replaced because "there's a little decay."Mind you, this is my 10th time there, in which the 9th wasn't but 3-4 months ago.They would've clearly seen said problems with these crowns before.These crowns they talk about?I've had them since i was 8, and im 17 now.Finally, my fourth problem:they tell me i have SIX cavities.BULLCRAP.Everytime i go there, they've told me i have at least 3 cavities, if not more.Might i include that my idetical twin sister went as well for a cavity filling and a "super cleaning" and they began by numbing the worng side of her mouth for her cavity, then numbing her up to her eyeball on the correct side, and absolutely choaking her with baking soda treatment for her cleaning?You can bet we'll NEVER go there again.And my advice?Consider ripping out all your teeth BEFORE you consider going to Coast Dental to have them practically do it for you.

The hygenist is deceitful. She explains procedures she is going to do and has the patient sign that the work can be done. What she fails to explain is that most of the procedures are NOT covered by insurance. This office is all about making money not providing services to the patient. The dentists are just as bad. The dentist said that I "had" to have a filling replaced in a tooth. Then he said that the type of filling he "had" to use was not covered by my insurance. I was charged $300. I later took my daughter to another dentist. She had the same tooth filled with the same material using the same insurance. The cost for her filling was only $17! Coast Dental will not use procedure codes that insurance will accept. I am telling everyone to avoid Coast Dental!

I went in to have a tooth pulled that was killing me with pain, they did an x-ray on that tooth and pulled it. Then when i checked out I paid $431.80 after insurance. I went back for an appointment to have x-rays and cleaning and an evaluation (8, 000.00 without insurance), they never cleaned them and did 3 different kind of x-rays that insurance said that is not allowed all in one day. They had me sign a paper about x-rays not telling me I had to pay. They told me insurance will pay x-rays and cleaning 100% ok. Checked out charged me $20 for the set of x-rays, then charged me $28.30 more because the insurance EOB was short that money. I called the insurance and it was a lie, the EOB showed I paid more the first time to begin with. Now they want to do a root canal on a tooth that is not even there. Then they want to put a white porcelain crown top front and his teeth are a yellowish tint and permanent from a baby cant change that without capping every tooth NOT, How ridiculous is that. WARNING they are out for your money and nothing else. the bottom line they owe me money and I want the overpayment back. LOSERS

I too was told I needed 2 different types of xrays-a first in my life. I agreed, had a consult with the dentist and the hygienist who never said anything about my having gum desease. Came back 2 weeks later for a cleaning which was done by a different hygenist also never mentioned gum desease. Go back 6 months later for routine cleaning and am told by a third (new) hygenist that I might need a scaling for gum desease. She proceeded to forcfully probe my gums causing bleeding, which I don't normally get and says I need $500 worht of periodontal work. I asked why the previous visit with the dentist and 2 other hygenists never mentioned this and that I couldn't afford that and to just let me get a cleaning--she stated it was illegal. I had been seeing a (different) dentist every year and getting cleaning every 6 months and was never told this so I left. A month later the "office manager" calls to say the dentist was concerned that I didn't get the procedure done and when I explained why she got in to a nasty argument with me saying the previous people didn't do there job right (same dentist)and the dentist can see it on the xrays. I told her they took 2 sets and the dentist nor the other 2 hygenists mentioned gum desease. After contradicting herself several time and debating with me for a half hour basically hung up on me.This place is a big rip-off and I won't be going back.

This Dental Office has personnel that are either incompentant or just plain lazy in that they are UNABLE to properly file Dental Insurance Claims.