Comcast / Xfinity
Reviews and Complaints

XFinity - Comcast terrible service

I spend 5 hours talking to four service technicians for connecting the new modem, which I was previously suggested by Comcast specialist, and bought it.
I provided all MAC addresses, ID's before I removed xFinity modem.
Technicians Tira, Rita, Rav (more) worked remotely, switched me to another person and then the telephone line died - nobody! - It is none from the side of xFinity couldn't resolve the problems. All they trained to do is to send a refresh signal.
Not easy to call xFinity - automation answering system works, somehow after few minutes of wasting time on explanation to the robot about the problems, I have been transferred to Tira, Rita or Rav….
After 5 hours of frustrations, I was told that tomorrow will come technician to fix the problem, but they'll charge $100 for the visit if there, not xFinity problem.
Logically I have to charge xFinity for working on their problems.
Today at 8:10 technician Jose (tech number 2674) came and installed TV box which should be sent to me before I started an installation of a new modem. Instead, I was told on the phone with tech support to disconnect a coaxial cable with the splitter and connect directly to the new modem. Wrong! This cable was installed back by Jose and the system starts up! Oh!
The billing system of xFinity is another story
They will bill as I ma renting modem and then they will do corrections…..
No plans for senior citizen, no any discounts
Thank you xFinity to allow me to work 5 hr free for the Co.,
Jack Toporovsky

I am complaining about poor customer service from your agents.It is like no one knows what they are doing. Each one tells you something different, but you do not get any results.You get names and reference numbers, and job number, it does not matter. All you get is a bunch of lies. First of all it takes an act of congress to even get to talk to an agent, and when u do, they do not know what to do. They are all polite, but problem is not solved. I have called 3-4 times within last 2 days about my problem. I am sure nothing will be done about my complaint, but you need to do a better job of training your agents, to stop giving wrong information to customers. The problem was first reported 5/16/21. Number where can be reached, [protected]

requested service on 4/30/2021 @ 2:10pm w/Israel.
Ticket No. CR964382580
Was told an appointment made and someone from comcast would come out to on Saturday, 5/1 to fix the wires that were laying across the roof of my building. This is the 3 or 4 time comcast was called regarding this problem
each time someone came out the next day to fix it.

Expressed to agent that I felt this to be an extreme safety issue because in the area of our building, there are small children in the neighborhood and I am not sure what kind of danger anyone could be in.

5/3/2021 10:30 am - Arrived at my office to find the wire has not been fixed and now it blocking the entrance to my building.

Spoke with Laura at comcast on 5/3/21 @ 10:40am,
she said appointment was never scheduled for Saturday, 5/1.

Called back to comcast (5/3/21) @ approximately 11:50 am
spoke with Israel... same guy I spoke with on 4/30
he said Laura was wrong but doesn't know why no one from comcast came out to fix the issue. I HATE TO BE LIED TO!

Let me just say, this is so typical of Comcast, always disappointed in your service. I think it's just awful how you treat your customers.
I pay ALOT of money monthly for our business and home service and get awful service.

Comcast would never allow a problem from another company interfere with your business... but it's ok to form comcast to interfere with mine... this just stinks!

I WANT THIS FIXED!

JEAN CAUSA
610.775.9000

I have been a loyal customer since 2017.
Unfortunately, I am very frustrated with poor customer service experienced on Tuesday, April 27, 2021.

A technician arrived at 5:29 PM to replace my security camera, after he inspected my camera, he informed me that it did need to be replaced. The technician informed me that the replacement camera is $120.00 and had me to sign a digital document agreement to pay.

He went outside for a while and came back. He now tells me he has to go get the camera and will be back in a few minutes. I asked him how long is a few minutes, he replied Mam, I will be back, it want take me long.

Well, as soon as he got in the company vehicle I received a robot Xfinity call at approximately 5:48 PM, that my service has been cancelled and to call back to reschedule. Sadly, I'm disappointed in the unacceptable customer service.

Tina Ross
4806 Avi Drive
Bartlett, TN 38002
[protected]

Account #[protected]
#[protected]
My first payment to Xfinity Mobile was 8/31/2018
I had service terminated on 11/29/20
They continued to debit my checking account up to 11/29/20
They have turned the amount of $509.82 over to collections.
They actually owe me somewhere near $850 for debits from 01/01/2020 to 11/31/20 for an account that was cancelled 11/29/20.
I need to talk to someone in collections to resolve the matter.

A small point, But! When I turn on my tv, the "Wide Mode: Full" line appears in the lower left and stays there for about 10 seconds. It obscures things such as the trailing news item. 1. Does it have to be there so long? 2. More importantly, why is it there? I have not changed mode since the tv was last turned on.
I have no reason to make this question longer!

I am filing a complaint based on poor service and unending run around that I have been given by comcast. My business phone number was [protected]. I was using this number from way back 2013 and it was the number appearing for my business with all my customers. In 2017 I moved from this address to 1579 State Street. When I asked for the services to be transferred to that address, I was told after the survey that I had to pay $40, 000 to for the line to be established. Because I did not have the money, the phone line was brought to my residence at 885 Longmeadow Massachusetts. I told Comcast I only needed the phone line and not the internet and WIFI, as I already had it at my residence. They played tricks on me and brought the phone line and internet, therefore having me to pay double when i only needed one service.
After two years, I moved out of 885 Longmeadow and into another residence at 7 Worthy Street. In spite of the fact that I had a whole range of services at 7 Worthy including home security, they brought this phone number([protected]) here with internet and WIFI again. They lied to me that the 'business internet is stronger than the house internet, and therefore take the service there and discontinue the residential service'. After installing the service at 7 Worthy, they stated that the business internet was weaker than the house internet. When I told them to remove the internet and leave me with the phone only, they turned around and said I had a contract and I cannot do it. REALLY I felt I was dealing with conmen. For three years plus I have been forced have and pay for two services that I did not need. Any time they called about bill payment and I complain about the double payment, they tell me to pay and then they remove the double internet, but when I do, they forget and threaten me with breach of contract.

Retail store complaint.
I need a call back on this unreal customer service.
I had the worst experience at a retail xfinity retail store.
The worst customer service I have ever experienced.
A very poor excuse of workers I have ever seen..
Xfinity
5300 Donald Ross Road
Suite 110
Palm Beach Gardens, Fl
I expect a response
My name is Jill
[protected] or
[protected]

All right, it's over, you guys have continually scrambled my signal. AS WE ALL KNOW, IT IS A VIOLATION OF FEDERAL LAW to SCRAMBLE or JAM a signal.

This is my last warning, the next people I file a complaint to is the FCC!

Why? Because I am sick and tired of my bill going up. they hook us up with these so called "great" deals that only last a year or two and then wham! Up another $50! I asked my Dad why do we have voice and phone service with this company when we both have cell phones? And out of all the hundreds of channels we only watch one local channel and METV. What a waste of money for all those other channels. We could just as easily put an antenna on the tv and go with another internet company(which I've already decided on) With the various streaming services and youtube you can find just about find anything online as I have discovered so why have a cable provider. We used to have Turner Classic Movie but Xfinity decided to pull it from the package I had. I have 3 big CD books just full of classic movies, tv shows and other media so I really don't need HBO or Cinemax to see a movie I like(which they don't have very often) Meanwhile Xfinity offers discounted services to low income families while the rest of us pay for it.

So adios Comcast. We've been with you since 2003 as Comcast and before that when you were another company. You'd think you'd want to keep a 20+ year customer but I guess my money you don't want anymore.

When I posted this on the Xfinity forum some so called volunteer locked the message.

I guess complaining there isn't allowed.

Since I ‘Upgraded' after receiving my last bill I have been on the phone for 4.5 hours yesterday, Saturday, plus two trips to the Xfinity Store in East Brunswick, Plus a Service call visit today, Easter Sunday, plus another 1/2 hour on the phone today with Comcast and I still do not have the Service I was promised, the full access I was promised or the correct Bill I was promised. I've really had it with Comcast/Xfinity and I am exhausted in dealing with them.

Complete information about the phone number of the Xfinity bill pay. Follow these simple steps and make your payment online with debit or credit cards.

Feb 25th contact with Comcast in regards to received bill, remove channels / dispute credits. Spoke with Angie.
March 3rd called to make payment, representative advised two credits on account. Call was transferred and woman advises bill paid in full. I asked for second time to get clarification and she stated already paid in full. I received bill today stating past due, late fees and no credits. Spoke with rep and supervisor and no one can pull the call or give me information. Please contact me immediately to resolve all issues so I can continue my service. Account number [protected]

I am beyond speechless with Comcast / XFinity from the Corporate level down to the customer service reps to the installer. I am both disheartened as well as discouraged with my recent experience with this company. My friend and I recently moved to Cartersville, GA into a rental home for one year. We decided to switch from AT&T to Comcast based on the fact that when I lived in NJ their service was exemplary.
On 03/08/21, I called Comcast to order new Internet and TV service only. After spending at least 2 hours on the phone with the Customer Rep Jason, we were coerced and agreed to a high speed internet of 100mbps, 200+ channels on 2 TVs, a landline phone, a SIM card for my friends phone to switch to Xfinity Mobile and a new IPhone 11 for myself given I use Xfinity Mobile as well. We were told the landline and mobile switches would alot us more discounts which would ultimately bring our total bill down. We also paid via credit card that day on the phone upfront $70.00.
Here is what really happened:
*The sim card & Iphone was guaranteed to arrive in 2 days. Never happened. In the interim, I received an email later that day stating they needed verification docs within 72 hours or our mobile orders would be cancelled. Upon their request of the docs accepted, I sent a copy of our lease, drivers license front and back, as well as a utility bill within minutes of this email. Within one hour, I received another email stating they received our docs. Two days later as promised, no phones. I placed another call and spoke to another customer male rep to find out about the phones. He told me they are on back order and assured me I would receive them within 3 to 5 days. In the interim, I received another email requesting the same docs and I sent them again within minutes. Within an hour, I received another email stating all docs were received. Five days later, no phones. I called again and spoke with another customer rep, Christine who guaranteed the phones would be sent overnight without a doubt. The next day came and no phone which by the way was a Sunday. The following day I called and spoke with a supervisor. John who said to resend the docs and he claimed to check and verified they received all docs and I should receive the phones within 3 days and he would follow up with me Friday, today. As of now, he has not called. Last night, my friend and I physically drove to an Xfinity store with all the docs and the customer rep and manager there tried to push order thru and were unable to do so even though they verified the docs in-store. They said that the delay is due to a previous tenant has an unpaid bill. I asked well the lease clearly indicates our move in date which should clear us from any previous tenants and still he was not able to help us. The store staff cancelled the order in an effort to start fresh and they were not able to help. The store manager noted the account indicating that all docs were verified and still the order was not able to go thru. Today, my friend once again put the order through and once again I sent the verifying docs. They once again stated they received them.
*The television channels are fuzzy then cut off due to a weak connection from the device installed by Comcast.
*The landline does not work after the Comcast installer came and left. Also the wiring in the living room looks like complete mayhem and done by the hands of a child. Complete disaster.
In summary, I do not know where to go from here. We have called the corporate office, visited the store in person as well as placed at least a dozen calls to Comcast Customer Support. The one thing that they have done accurately in an expedited manner is take money upfront and send us our first bill. I am speechless.
I will be more than happy to provide all emails to and fro comcast upon request.

January 21st submitted the first ticket #1871879 to activate new internet service at: 16620 York Rd Monkton MD 21111.

I received a new ticket #147421 from Patricia on 2/20/21, after survey was completed. Patricia told me she would call me bac with a quote, she never called me back. I left voicemails for Patricia and Keely Comcast inside sales rep. I am waiting for a quote. Patricia is unresponsive and did not give us a quote yet. Very poor customer service.

Why is it this hard to get a quote? Comcast main line tells me Patricia is the ONLY person who can provide quote.

My phone number -#[protected]
Jill Correnti

I had asked xfinity to put my account on a seasonal hold at our winter home in January. Now its March and they hit me with over a $400 bill saying that the account was never placed on a seasonal hold... I am including some contact information to email all the executives and hope all will email and complain about there incompetence ...
Thomas Karinshak
Executive Vice President Customer Service
1701 JFK Blvd
Comcast Center
Philadelphia, PA 19103
[protected]
[protected]@cable.comcast.com

Jared Schultheis
Executive Director, Digital Care
[protected]@cable.comcast.com

Dave Watson
President
1701 JFK Blvd
Comcast Center
Philadelphia, PA 19103
[protected]@comcast.com

Chief Executive
Brian L. Roberts
Chairman and Chief Executive Officer, Comcast Corporation
1701 JFK Blvd
Comcast Center
Philadelphia, PA 19103
[protected]@comcast.com

The volume of the commercials on wls-tv channel 7 is much louder than the volume of the programming. This is not only annoying but is illegal under the Commercial Advertisement Loudness Mitigation (CALM) Act. A formal complaint to the FCC will be filed if it is not corrected. This is primarly an issue with the morning news progam.

During promotion I was trying to get second free Iphone se for my wife cause we both switched from Boost mobile to Xfinity. The woman agent said you pay full price $400 and after several weeks it would be fully compensated. So she deceived me and ripped me off $400

Good morning ~

I would like to take a moment and let you know that a driver in one of your company vehicles was speeding recklessly through a construction zone. I've attached two pictures to show the license plate and the construction zone area. He was driving at least 70 mph due to the fact that he flew past my vehicle and another vehicle. This driver could've hit any of these construction workers that were working and that is a very big concern of mine. The speed in this area is 35 due to it being a construction area. The only time that he slowed down was when there was a vehicle in front of him so he couldn't fly through the work zone.

03/08/2021 at 9:30 am in Colorado Springs, Colorado on Platte Avenue

As a company driver representing your company I would hope that you would talk to this driver.

Thank you for your time.

Lisa

On 3/4/2021, Comcast had my sidewalk and lawn dug up to replace their cables. During this construction, they walked and placed tools on my lawn, which cause damage to the border surrounding the lawn. They also drove heavy machines onto my lawn where there are flowers. They recemented the sidewalk that day. They left open part of the lawn next to the curb. I had pavers and stones placed there prior to their construction. They removed them and dug up the lawn. They came back on 2-9-2021 and put the stones back on the lawn and temporarily placed the pavers on top of the stones and said they would come back on 2-8-2021 to replace the stones in between the pavers. They did not put any landscape material on the ground to prevent weeds and grass from growing up. I had that placed there when the pavers were put down. They also replaced the base for the pavers (stones) which was now mixed with dirt and was not tamped down to pre vent the pavers from shifting and sinking. They basically did not leave the lawn the way it was prior to their construction. I spoke to the men doing the work with and they refused to do anything. I filed a report with Comcast #[protected] and I was told that someone would contact me. No one from Comcast has as of this date. Chester Malkowski [protected], 10818 Pelle Circle Phila Pa. 19154