Complete Savings / Complete Save
Reviews and Complaints

I have just noticed this evening that I have had £15 coming out of my bank account since 30 November 2021 and I don’t recognise this payment so there for it’s an un authorised payment.

Since 20 August 2020 Complete Save been deducting the sum of £15 per month from my bank account. They have fraudulently deducted the total sum of £285 which, as a widowed pensioner, I cannot afford to lose. I did not sign up for this. in August 2020 I was nursing my terminally ill husband and this subscription seems to stem from a purchase of a greeting from Moonpig.com. If, and I dispute this, term and conditions were set out somewhere in the website at the time of purchase they were clearly done in such a way so as to deliberately deceive, defraud and confuse vulnerable people thus obtaining money by fraudulent means. Due to the stress of the last two years leading up to my husband's death on 1 March 2021 I did not analyse my bank statements as closely as I should have done otherwise I would have noticed these unauthorised payment deductions. However, neither did I once over 19 months receive an email or notification from Complete Save referring to this subscription or asking for confirmation that I wished to continue with a service that I had clearly never used. Complete Save have held £285 of my money in their accounts for over 18 months and I require it to be refunded without further delay. Failing immediate refund the matter will be escalated to the Ombudsman. The level of complaints against this company speaks for itself. Fraud and misappropriation of funds. Theft

WLY* Complete Save have been taking money fraudulently from my credit card for the last 2 months, totalling £30. I do a small amount of online shopping usually with the same four companies, but at no time have I requested to join the Complete Save savings plan. I have only just discovered this fraud, in part because I had a replacement credit card about a month ago and no longer have online access to previous statements, but also because the amount of £15 per month is a small enough amount not to raise alarm bells! I have now contacted my bank and had further payments stopped as a student I am furious that this amount of money has been stollen from my account. Somehow this company has got hold of my details, but I can confirm that I have never completed an application form to join this savings plan or received any emails or other documents from this company. I want my money refunded and this company investigated.

Since December of 2020, I have been having £15 taken out of my account. I have no recollection of signing up for this and only found out it was coming out of my account when I requested a replacement Tesco credit card and queried deductions. I called them and have received a refund for the last 3 months, but I have been paying for a year. Can I get a refund further back pls?

Unauthorised payments

30/11/2021 £15.00

30/12/2021 £15.00

01/02/2022 £15.00

I am not a member of this company. I have no knowledge of becoming a member. it is difficult to get in touch with this company by email. I did speak to

someone who requested an email to verify who was. No reply. I see that Complaints Board has had similar complaints and were solved. I trust that this one will be solved also. I will also advise my bank.

Roy Harrington.

Preferred contact due to hearing problem

Email [protected]@btinternet.com

Roy Harrington.

To whom it may concern,

I have had €15 euro a month taken from my account by wly.completesave. ie since Dec 2020 to date and none of these payments were authorized by me. They slipped past my attention because the amount was only €15 Euro. I advised my bank these payments were never authorized by me and they have cancelled further payments and put what I already paid in dispute.

At no time did I sign up to these withdrawals and the bank has advised that the only reasoning was that I was tricked by not unselecting a box when purchasing tickets for an event back in Dec 2020.

The bank did advise me that this all monies from Dec 2020 to date would be reimbursed to myself or action would ensue.

Can you please advise how and when this reimbursement will take place?

Regards,

Chris

[protected]@gmail.com

I checked my on line account on the7/02/22 and noticed that you have taken £15 from my account once in January and again in February I have not agreed to signing up to this I have informed my bank and was advised to contact you so you can cancel this and reimburse the £30 back in to my account

WLY Complete savings has debited my forex card illegally. The transaction was unauthorised and random. They debited 15 pounds to my account. I never enrolled for any services. I want to take action on them. Kindly advice the best step for the same. The debit happened on the 6th Feb 2022. I had never applied, subscribe or knew about this services before this debit happened.

This company has removed £15 from my bank on Sunday the 5th of February without my authorisation! I want my money back immediately! i have also emailed to cancel any kind of subscription i have been TRICKED into.

My husband who has dementia,must have clicked in error sometime ago , so could cancel this and arrange a refund. My name is Margaret Hill and money is being taken out on the 15th of the month from my Halifax card ending 0967, last taken February 2022

This company. Has taken £15 a month from my account since 2016 - I’m ashamed to say I didn’t know who they were I presumed it was something else in my statement re: a contents insurance is signed for totally ashamed didn’t realise it wasn’t.

I’ve now found out who they are and attempted to cancel time will tell if they have? I’m trying to find out how and when this was don’t and if I’ve completed anything intentionally for this to be taken as this is definitely not something I would sign up for! I am so angry with myself and them! I’ve checked emails I had one from them in that whole time in jan this year so not even had correspondence from them? Is there anyway to get any of this money back!

I have noticed that £15 per month has been taken from my account without authorisation. I have emailed to cancel but the email comes back so I cannot cancel. I don't know what to do . I have found 3 on my account so far, this is since I bought tickets on line. The first of the payments they have taken is October that I have noticed. The payment to be taken next is 8th February

You have taken money of my account with my card ending in 0721 and I am not a member ! Don't even have an account, not even have membership so please cancel this card cause it belongs to me, Carla Sofia Vieira Pestana

I have noticed that this company have taken the total of £30.00 over the last 2 months out of my bank account for my debit card. The first transaction out of my account was 28 December 2021 and the second transaction was the 2 February. It was taken out my account by under the name “ WLY*COMPLETESAV “. This has caused me and my family a lot of stress as it was initially unrecognised but has now been recognised as this company.

I have been charged 15£ And I did not authorise it I would like my money back and I have cancelled this so why is it charging. I got charged in 1st is February and had not looked at my banking for a while so I did not realise this till today (4th of February) I would please like a refund immediately to my account as I did not authorise and I cancelled this membership a long time ago but it carried on charging me

I did not want to sign up for this thing, I'd bought a new mobile and this complete savings scam comes up while I'm registering it. It behaves like it's part of the phone registration. I would never agree to sign up for a £15 a month service I know I wont use. I want a refund of the month I've paid for, I've already cancelled online as soon as I saw the money taken from my account.

[protected]@gmail.com

£15 was taken out my my account today at Friday 4th February 2021. I never signed up to anything to do with complete save, and I want my money back.

£15 pounds have been deducted from my account without authorisation. I don’t want to take any kind of subscription I want my 15 pounds back.

After the 1st Advert concerning ' Savings ' on Goods/Services I wasn't aware that any payments would be ' Removed ' from my Bank Account (without my permission ). Only to discover that £15.00 had ben taken /removed last month (January 2022 ), then there 's another one 'Pending ' for February 2022. I want it stopped & any funds returned to my ?Bank Account. I didn't want nor expect to have any moneys removed without my permission . It shouldn't be allowed & wants stopping . If you could look into this matter as soon as possible it'd be greatly appreciated . Thanks Yours Sincerely Mr. L.P Norman of Hull, East Yorkshire, HU92SW .

I have just gone through my bank statements and noticed a pending transaction to WLY* CompleteSave.co.uk for £15 pounds. Upon further investigation I noticed they have been debiting my account for the last 22 months the amount of £15 a month. I looked them up online and phoned them. They informed me when I registered with Papa Johns’ pizza, I did not deselect the option to become a member with completesave and registered with them for a trial period of 30 days at £6 pounds then £15 pounds afterwards.

I think where I went wrong is where they have the option to register was already selected whereas the normal process is to select the option to register or not register but this in this case it was already selected, and the person had to deselect the option to register or not. I can’t remember what I did or how it happened but here we are twenty-two months later.

Also, no notification was given when your thirty-day trial period ended not by email or text message or anything like that.

I have phoned them cancelling my membership and requesting to be refunded the full amount. They reported they can only refund me the last six months, and should I want the full refund they will email me a form in the next twenty-four hours. Don’t know why I must wait twenty-four hours for the form to be emailed to me.