Complete Savings / Complete Save’s earns a 3.4-star rating from 1726 reviews, showing that the majority of members are somewhat satisfied with membership benefits and savings.
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Replied
WLY*CompleteSave.co.uk — Money taken from my account
WLY*CompleteSave.co.uk — Money taken from my account
Hi
The last 2 months I have had 2 payments of £15 taken from my account against my debit card. I don't know what this is for and I don't want it. Would you please refund my £30 as soon as possible and cancel any further pending charges
The transactions were
15th February 2021 £15
15th March 2021 £15
Many thanks
G Thom & P English
Desired outcome: £30 Money refund and no further payments taken from our account
The complaint has been investigated and resolved to the customer's satisfaction.
In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.
Please contact our customer service centre on our free telephone number (from within the UK) 0800 389 6960 so that we can confirm your membership/billing record. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. One of our representatives will be happy to assist you.
Kind regards,
Complete Savings
Replied
Money taken from my account
Hello,
My names Manon and I'm just inquiring as I have had £15 taken from my account by WLY*completesave.co.uk
I have never bought anything, or set up any accounts/free trials etc from this, this is the first I have ever heard of WLY*completesave, so I am just wondering why there has been money taken from my account by you. It has me worrying I have been scammed/hacked. I can't imagine how you would have received my details as I have never shared them with you.
I would be very grateful for your help on the matter, as it is a bit worrying about me.
Thank you so much,
Best wishes,
Manon
Desired outcome: Given my money back
The complaint has been investigated and resolved to the customer's satisfaction.
Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 650 leading online retailers. More details can be found at www.completesavings.co.uk.
The only way a consumer can become a member is to manually complete the Complete Savings signup form . It is required that the consumer enter their name, residential address, email address, and credit or debit card details for billing, and they also need to create and verify a password then agree to our Terms of Service that are made very clear on the signup form.
We sent you an email today with full details on how and when you signed up for Complete Savings. That email also includes a resolution to your query. We hope this message and the email we sent to you addresses your concern and resolves this matter for you.
If you need further assistance, please contact our customer service centre in either of the following ways:
Free telephone from within the UK: 0800 389 6960
Email: customerservice@completesavings.co.uk
Kind regards,
Complete Savings
Replied
Money taken from my account
Hi
The last three months I have had 3 payments of £15 taken from my account against my debit card. I don't know what this is for and I don't want it. Would you please refund my £45 as soon as possible and cancel any further pending charges
The transactions were
31st December 2020 £15
31st January 2021 £15
28th February 2021 £15
Many thanks
Hilary Dimmer
Desired outcome: Refund my money please
The complaint has been investigated and resolved to the customer's satisfaction.
We sent you an email today with details on how and when you signed up for Complete Savings and provided us with authorisation to charge your account. That email includes a resolution to your query.
We hope our email addresses your concern and resolves this matter for you.
If you need further assistance, -lease contact our customer service centre on our free telephone number (from within the UK) 0800 389 6960 so that we can confirm your membership/billing record. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind regards,
Complete Savings
Bank account
I've signed up for nothing but have had £30 taken out of my bank account... please help, why has this happened when I've signed up for nothing... ready to phone the police
Desired outcome: Money back
Replied
Monthly money out of my account
I have had £15 take. Out of my account for some considerable time.
I want this stopped as a matter of urgency... an explanation and a refund.
Thanks
Jane Young
The complaint has been investigated and resolved to the customer's satisfaction.
In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.
Please contact our customer service centre on our free telephone number (from within the UK) 0800 389 6960 so that we can confirm your membership/billing record. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. One of our representatives will be happy to assist you.
Kind regards,
Complete Savings
Replied
Monthly payment
I have never signed up to complete save and I have not made a purchase at Argos so I am unsure why they have my details, the bank account they have take. Payment from is a new bank account so no one will have my details. I have contacted customer service and when I talked to the virtual assistant, it could not find any account signed up to my email that I use, this is completely unacceptable. The first thing that popped up when I typed in WLY was this website, this should be properly looked into as I am not happy at all. As that £15 was taken it I didn't have the money in my account for a direct debit I had due, I'm trying to build up my credit score and they may have now ruined what I have spent months trying to build up.
Desired outcome: I want a complete refund
The complaint has been investigated and resolved to the customer's satisfaction.
In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.
Please contact our customer service centre on our free telephone number (from within the UK) 0800 389 6960 so that we can confirm your membership/billing record. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. One of our representatives will be happy to assist you.
Kind regards,
Complete Savings
Replied
unauthorized credit card payment.
This company have also been taking money from my account every month since July 2018 I actually only realised last week and so contacted them immediately to find out who they were and cancelled the payment.
The customer services agent advised me that I would have signed up when purchasing something from M & S I said no I wouldn't have she then said someone else must have signed up then using my card which I pointed out to her is fraud!. I asked her to send me my signed application form and she was unable to do so. I asked her about getting this refunded and she said I had to go to the web site.
Therefore, I have demanded a full refund of the of 30 x payment of £15 which is £450. as a pensioner trying to manage on the state pension this £15 per month will go towards my heating costs or my weekly food bill. I have advised this "rip off" company that if they refuse, I will be seeking legal advice and taken this further.
Desired outcome: Refund of all
The complaint has been investigated and resolved to the customer's satisfaction.
In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.
Please contact our customer service centre on our free telephone number (from within the UK) 0800 389 6960 so that we can confirm your membership/billing record. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. One of our representatives will be happy to assist you.
Kind regards,
Complete Savings
Replied
Money has been taken out
I've been complaining for a week now and all I'm getting is emails about information is missing when everything is here and are longing out this process, I haven't given authorisation for money to be taken out and I don't know what this saving thing is in the first place I want my money back and I want this situation to be resolved not getting more emails about how information is missing!
Desired outcome: I want my Money back
The complaint has been investigated and resolved to the customer's satisfaction.
In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.
Please contact our customer service centre on our free telephone number (from within the UK) 0800 389 6960 so that we can confirm your membership/billing record. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. One of our representatives will be happy to assist you.
Kind regards,
Complete Savings
Replied
I am complaining about how this company has taken £30 from my credit card without my consent and knowing.
I was lucky enough to check my account today to see and I was shocked to see £30 missing. I've never heard of this website or company in my life until today. I have never been sent or told questions about this or emails so I'm very confused. Please stop taking my money as I never asked you to do so in the first place. I've given photos of when you have taken my money and I'm very unhappy. How did you even get my account and I want a refund of my £30!
The complaint has been investigated and resolved to the customer's satisfaction.
In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.
Please contact our customer service centre on our free telephone number (from within the UK) 0800 389 6960, or, via email at customerservice@completesavings.co.uk so that we can confirm your membership/billing record. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. One of our representatives will be happy to assist you.
Kind regards,
Complete Savings
Money
You take my money out without my permission so could I have my money bk please
Complete saving
Complete saving they have been taking money from my bank account it been 3 months even I didn't take any subscription or any membership. Like they taking £15 every month without letting me know. I don't know how they get my bank details . I want my money back it's total £45 .
taking money from my account
To whom it may concern,
wly*completesa has taken e15.00 from my account without my permission on two occaions. FEB 11TH and March 11th. I want this money back as I did not agree to have it taken from my account. You cannot do this and it is illegal to steal money without somene consenting to it. To whomever is in charge I cant stress how upsetting and worrying this makes me and I am looking for a refund. I did not sign up for a savings account so I want the money back,
Yours sincerly
Bridget Kearney
Replied
You have taken money from my account without consent why?
You have taken money from my account without my consent! I would like this back and cancel any further payments as I have not authorised this!
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to Complete Savings so that we can assist you.
Complete savings is a membership programme through which members can save hundreds of pounds each year. Some of the benefits of the Complete Savings programme include 10% cash back at more than 1000 top online retailers all year round, 20% off gift cards at some of the nation's favourite retailers plus cash back vouchers which can be claimed following future purchases at the client site you joined Complete Savings through.
Unfortunately, we have been unable to locate your membership due to insufficient details. To help us locate your membership, can you please reply with the following:
• Your full name;
• Your full address including the postcode;
• Any additional email addresses you may have used on your account; and
• Your membership number (if available)
As soon as we locate your membership, we will be able to help you with your request. Please send these details in an email to mary@completesavings.co.uk.
You may also call us at:
Free telephone from within the UK: 0800 389 6960
Hours of operation are Monday-Friday 8 am-8 pm, and Saturday 9 am-4 pm
Respectfully,
Complete Savings Team
Money
You've taken money from my account. I've never heard of you. Please refund and don't take any more money from me.
Desired outcome: Refund
Money been taken out
£15 has been taken out my account and I don't even know what this is, I don't want more money to be taken out later on so I'd really appreciate if you can you please get back to me and return it
Taking money
You keep taking £15 out of my bank that I can't afford to loose!
Taken £15 from my account
I woke up this morning to £15 taken from my account
Desired outcome: Full refund
Replied
Complete save has taken money out my account
You took money out my account without my consent I would like that back into my bank or for you to cancel transaction I don't know what your company is for you to be able to take cash out of my account so I would like that back in and for you to take me off the books I haven't noticed bought anything with you company so I would like my money back many thanks
The complaint has been investigated and resolved to the customer's satisfaction.
In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.
Please contact our customer service centre on our free telephone number (from within the UK) 0800 389 6960, or, via email at customerservice@completesavings.co.uk so that we can confirm your membership/billing record. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. One of our representatives will be happy to assist you.
Kind regards,
Complete Savings
Replied
Unauthorised funds debited from my account
Funds have been debited from my account for sometime
This is an account I have never signed up for nor authorised
This has been going on for more than 18 months and I've had no contact nor communication from this company whatsoever and find it unacceptable that this acceptable and how this came to bear and how they were able to set up a direct debit in the instance
Desired outcome: Return funds and compensation
The complaint has been investigated and resolved to the customer's satisfaction.
In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.
Please contact our customer service centre on our free telephone number (from within the UK) 0800 389 6960, or, via email at customerservice@completesavings.co.uk so that we can confirm your membership/billing record. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. One of our representatives will be happy to assist you.
Kind regards,
Complete Savings
Replied
Professional scammers statements
This company lets you believe that they are a part of the company that you are purchasing from on line
I was purchasing from moonpig. And at the end of my order I got a offer for future discount and a free card the next purchase I made when I filled I the information required it said I didn't qualify for the offer' later on checking through my bank statements I discovered a company I didn't recognize had charged me 15 pounds a month for the last 3 months. I contacted my bank and they give me the tel number of the company. I contacted them and canceled any further payments
Desired outcome: refund and warn others . stop them from doing it to others.
The complaint has been investigated and resolved to the customer's satisfaction.
In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.
Please contact our customer service centre on our free telephone number (from within the UK) 0800 389 6960, or, via email at customerservice@completesavings.co.uk so that we can confirm your membership/billing record. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. One of our representatives will be happy to assist you.
Kind regards,
Complete Savings
Complete Savings / Complete Save Reviews 0
About Complete Savings / Complete Save
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- Summarize the main issue with Complete Savings / Complete Save in the 'Complaint Title' section.
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Overview of Complete Savings / Complete Save complaint handling
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Complete Savings / Complete Save Contacts
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Complete Savings / Complete Save phone numbers800 389 6960800 389 6960Click up if you have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 8 8 users reported that they have successfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number Click down if you have unsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number 4 4 users reported that they have UNsuccessfully reached Complete Savings / Complete Save by calling 800 389 6960 phone number+44 800 389 6960+44 800 389 6960Click up if you have successfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number 0 0 users reported that they have successfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number Click down if you have unsuccessfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number 0 0 users reported that they have UNsuccessfully reached Complete Savings / Complete Save by calling +44 800 389 6960 phone number
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Complete Savings / Complete Save emailscoxley@affiniongroup.com100%Confidence score: 100%Supportmary@completesavings.co.uk100%Confidence score: 100%Supportcustomerservice@completesavings.co.uk94%Confidence score: 94%support
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Complete Savings / Complete Save addressSentinel House, Airspeed Road, Portsmouth, PO3 5RF, United Kingdom
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Complete Savings / Complete Save social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 18, 2024 - View all Complete Savings / Complete Save contacts
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