Conn's Home Plus
Reviews and Complaints

This is the biggest most crooked company there is. I called them 8/3 and wanted to pay them off, so I talked to a gentleman he gave me a balance so I proceeded to pay them off. Then a few days later I called and found out that they not only gave me the wrong balance, they put the money in the wrong account, it took days to get it in the right account. Once it was in the right account, I called and paid them another $2046.00 and they told me it was paid in full. Now, my account shows I owe another $2036.00. So we are fighting them again, contacting an attorney and we are going to fight tooth and nail to expose they criminals who prey on people and there bank accounts.They have not heard the last of me and by the time this is over they will wish they had not tried to take advantage of me. Do yourself a favor, STAY AWAY FROM THIS COMPANY, you will never be rid of them, no matter what you do or how much you pay them. BEWARE!

I have tried to get my dishwasher fixed since may 26th and havent heard from conns yet and cant get no supervisor to call me back I have made serveral attempts to reach out to get it fix and conns come up with 20 excuses for not fixing the dishwasher
Katherine aubrey
1408 pintail dr
Desoto tx 75115
[protected]

Purchase an 86 in tv and mount from conns back September 2019 had warranty on tv salesman told me it was important to have the warranty! 10 months later tv and mount fell off wall. Called main office made a claim for tv. Two days later office called said they don't offer accidental coverage! And it will cost 1885 to fix outta pocket. So we go store we bought it and explain to the manager told him what happen and he said nothing we can do. So why pay warranty on it if it's not covered. He said call company that they use for tv mount see if they will repair it. I'm sure it's going be bs just like conns. Be last I buy from them.

I am complaining about unresolved issues with Conns Homeplus, which has resulted in showing late on at least one account on my credit reports. This is because I told them until you fix my accounts I am not paying you anything else. There was a misunderstanding about property or renters insurance on the most recent account, and I accidentally under duress agreed to adding it, even though I had American Family renters insurance at my apartment.

They claimed they removed it, but they created an additional account, which is still on my credit report. I only have a LG TV and a mattress. To this day, several months later, the problems are still not solved. They never removed the third account and combined the two, as they promised. Reps would tell me something different, they were often rude, and managament and supervisor contacts went also unresolved. This is the worst company I have EVER had to deal with in my life. and the one account that was showing late as the TV I only had a few months to pay on it. And that account with the mattress was supposed to be combined, and the third removed.

Now on my credit reports one of the accounts is showing 30 to 59 days late and the amounts are too high and not even correct at all.. This is so unfair, unprofessional and illegal as far as I can see.. How can a company just disregard the customer in spite of good payment history and not fix the accounts and problems and take their of their customers?!? I have filed a consumer complaint with the Attorney General Office of Texas, because their corporate store is in Beaumont, Texas. I still have not heard back, but it was just filed on July 2nd.

I can send you a copy of that complaint. I have made several phone calls and attempts via email to resolve these problems, and nothing has been resolved at all. I do not know when I will hear back from the Attorney General of Texas, so I need you to please also file the direct complaint from here..

My credit is being hurt with Conns, and they do not seem to care at all! This has been a total nightmare, and from what I have researched, this is far from the only complaint against Conn's concerning these types of problems, and they need to be reigned in. In light of what is going on with covid19, you would think companies would care MORE, not less! I lost two friends to covid19, and it has been hard enough.

Please help me. I have attached two screen shots of my account status before and after their problems getting worse and being unresolved. This is all your file upload will allow me to do, but I need proper professionals to follow up with me on this problem.

The last Ticket #1027137, emailed from a Conn's customer service rep to:
support@conns. zendesk.com is still unresolved with no further contact. I called Conn's Customer Service at (877) 358-1252 and spoke with a woman who was nicer, but still did not solve any of the issues. This is
ongoing and not solved at all. I look forward to your response. Thank you. Ernest Mink, PO Box 31191, Aurora, CO 80041. Phone contact (please call me) [protected].

Do not finance anything from conns. They are professional "conns - artist". They will put you on a cash plan and make sure you don't get the appliance for the cash price. It's horrible what they do — run!

The email they use is a scam. They will not send a regular email without a link or something that you can't use against them.

They will tell you they are recording the call and if you say I am recording too, they will hang up

They will return your call and the minute you answer they will hang up, so you can do it all over again.

They laugh at you when you call upset over their fraud, then they will act offended — then hangup.

When you pay the balance off, they tell you — oh, were sending a confirmation, you never get it. When its time for the cash pay off, they say oh we sent you a balance to pay off the cash balance, you never get that.

Its a mess!

I purchased a refrigerator through conns and it broke.. They sent someone 2 weeks ago to look at it! Instead of replacing it! I've been with out a fridge for almost 2 weeks and noone has come out to service it! And they won't even reimburse groceries lost? What am I supposed to during covid? I can't keep groceries in my house! And I keep having to call several times a day! To only be told someone will come, only to have noone show up!

Original delivery date 4-30, that was canceled due to error on behalf of the store. Upon delivery Saturday may 2nd One delivery driver was in the car drunk and asleep the other came in and accidentally broke the Water Valve. water ran out my walls came out of the walls onto the laundry Room floor into the adjacent Room which was my game Room. I was told at 10:30 a.m. that a plumber was going to be sent no one showed up until 3:15 p.m. and it was not a plumber it was actually the technician that broke the water pipe and the drunken 1 that was sleep this morning. They went to lowes bought a part 6th the pipe that broke the small piece after cutting a hole in my wall And then told me they would try to find someone to come and fix the hole or they would at least let me know something by Monday or Tuesday. I have no real company contact, The contractor with on able to give me an actual name of who would be coming and if they're even related to the company. I have 7 people in my home Due to the pandemic my husband and I are both essential workers who need it to wash our clothes obviously. One of those people is my 72 year old mother recovering from a stroke. I had no clarity on if there's major damage inside the wall other than the water that was flowing out into 2 rooms there is no confirmation from the company that and a real company is being hired to come out and take a look and assess any damages. This was the most unprofessional experience I have ever had, and of course my wall still have a hole in it. Ticket number 1012438 needs a thorough investigation. We can be reached at [protected]@gmail.com or [protected]@yahoo.com

I am a long time customer of Conns. I have had several accounts with them and paid them all on time. This past Christmas I bought a recliner on a credit installment account. I had an existing account with them but I wanted a separate account. I was told that I couldn't have a separate account because the purchase would have to be over $1000.00 to get a separate account. The added the recliner to the account but gave the account a new account number. I had made a payment on the old account but when the new account took effect it did not apply to the old account and it did not apply to the new account. The payment is just out there in limbo somewhere. I called customer service and explained the situation to them. The customer service rep saw the payment and stated that they would get the payment applied. A week later the payment was still not applied. I called back and talked to another rep and they gave me a ticket number and escalated the issue. I checked a week later and the payment was still not applied. This rep said that she would escalate it again. A week later the payment was still not applied. I called back and spoke to a supervisor. He promised that he would send an email to accounting and call be back the same day, but he never did. I waited two more weeks and the payment still wasn't applied. I called back a week later and asked for a supervisor and was told that he went to lunch but would call me as soon as he got back. I never got a call. This has been going on for over two months. I have had to make additional payments to avoid late fees even though the amount that has not been applied is more that the new monthly payment. I doesn't make sense to call customer service back because I will not get any satisfaction, but I call back at least once a week. My money seems to be lost and my account balance increases every day due to interest on an amount that should be at least $100 less that what Conns shows.

I am a long time customer of Conns. I have had several accounts with them and paid the all on time. This past Christmas I bought a recliner on a credit installment account. I had an existing account with them but I wanted a separate account. I was told that I couldn't have a separate account because the purchase would have to be over $1000.00 to get a separate account. The added the recliner to the account but gave the account a new account number. I had made a payment on the old account but when the new account took effect it did not apply to the old account and it did not apply to the new account. The payment is just out there in limbo somewhere. I called customer service and explained the situation to them. The customer service rep saw the payment and stated that they would get the payment applied. A week later the payment was still not applied. I call back and talked to another rep and they gave me a ticket number and escalated the issue. I checked a week later and the payment was still not applied. This rep said that she would escalate it again. A week later the payment was still not applied. I called back and spoke to a supervisor. He promised that he would send an email to accounting and call be back the same day, but he never did. I waited two more weeks and the payment still wasn't applied. I call back a week later and asked for a supervisor and was told that he went to lunch but would call me as soon as he got back. I never got a call. This has been going on for over two months. I have had to make additional payments to avoid late fees even though the amount that has not been applied is more that the new monthly payment. I doesn't make sense to call customer service back because I will not get any satisfaction. My money seems to be lost and my account balance increases every day due to interest on an amount that should be at least $100 less that what Conns shows.

I am very frustrated /

I paid to have and extension on my account so it can be in a good standing status and here it is 2mths now and my account still isn't updated I've call several times and the matter still isn't resolved I've spoken to different people and receive different answers the last person I spoke to gave me so much hope thinking the problem would get fix and I'm still dealing with the same issue

i got behind on my payments. so i asked if i could refinance my loan so i could get a cheaper payment so i could afford it . at first they said that my loan could not be refinanced then was told the lowest they could get my payment was $60 and some change. i told them that would be easier to pay and thats all i wanted was just an easier to afford. so they then asked for all my information and a $70 down payment. after all that i thought that i had been refinanced but i never recieved any contract or a payment book and i inquired about this and was told it would be emailed to me . i still havent recieved either. come to find out it was never refinanced and was lied to from the beginning. i will never step another foot in any of your stores and make sure eveyone i come across want either.

james king
10589 shadow wood circle apt 1
whitehouse tx 75791

I made a payment over the phone only to be billed twice. Once I called in they stated they only saw one charge even thought my bank told me it was processed twice. There was no quick solution available and I ended up having to file a dispute with my bank which required me to have to get a new debit card. None of the reps including the supervisor I spoke to seem to care that I was out of money. The fact that I had to go through so much trouble due to no fault of my own has really changed my impression of conns as a company. Once my purchase is paid in full I will more then likely not refer anyone I know or will I be repeat customer after the unprofessionalism and business practice of this company. Greatly disappointed

We purchase a new tv through conns and because no one came out to set tv up or asked if we needed it mounted on wall. After we set up tv on the very unstable legs that are provided tv tip over and now the screen is broken and i'm stuck with getting it repair be6conns will not fix it. Very disappointing that the company does not care about there customers after product is purchased.

My name is Steven Aguilar. I am disable veteran. On Monday, December 23rd 2019, we experience the worst delivery service by two inexperienced and unprofessional individuals sent by Conn's. I purchased a $ 2370.64 refrigerator, which for me, a disable veteran is a lot of money. Apparently the delivery guys did not care as you are going to see in the videos and pictures. I purchased the refrigerator on sale from Conn's. Not only did they slammed the refrigerator every time they set it down with the dolly buy they damaged my home without a care in the world.

This two delivery guys arrived in a U Haul which they did not know how to operate. First of all; they did not know how set the U-Haul walk ramp. I am quoting one of the guys that told my wife, Dad and I, that they were to busy with other deliveries and Conn's did provide the proper vehicle to transport the refrigerator and other products inside the U-haul. The vehicle with a hydraulic ramp was being used buy other delivery individuals. In another words, the guy was saying; it is what it is; and this is what you get if you want a fridge that's on sale. Apparently, new products on the box are taken care differently.
I was told by Conn's that this was a new refrigerator that was in display and it was as good as new.
They proceeded to take down the refrigerator, which they repeatedly slammed and dropped inside the U-Haul, same thing happen while they were moving it inside my house. Once again without care.

The delivery guy refused to take the doors off the refrigerator when I suggested it. Instead he took-off some screws, and proceeded to scratched the fridge in the door frame. I told him he was going to scratch the refrigerator and he did not care, as you will see in the videos.
Once inside my home they damaged my home without care. Furthermore, the young guy was belligerent and the older gentleman did not have the strength to move refrigerators.

This is unacceptable, from a company like Conn's or a third party delivery service. The delivery guys were poorly equipped for the delivery. As they themselves stated when they arrived and I asked about the U-Haul.

Like I said, I am disabled veteran that works hard to earn money to provide for my family. $2370.64 is a lot of money for me to get this type of service and a damaged refrigerator. It is for this reason that I am requesting another refrigerator be delivered to my home by trained delivery individuals that know what they are doing. I don't want my refrigerator to be slammed in my face multiply times or scratched like it was today, or my house to be damaged. Furthermore; I need my house to be repair, for the damages. Please see attachments.
Steven Aguilar

My husband and I bought a GE washer and dryer in June of 2019. Made 2 payments, right after making our second payment the dryer quit working. Called Conns on the 11th of August and they told us that a technician would be out in 2 days. I was thrilled but when no one showed up I called Conns and they said it would be 2 more weeks. They sent out technicians out 3 times over the next 2 months and could not fix the dryer. Over the months we kept asking for a new dryer. I spoke to Conns at least 50 times during this period and got no where. I even recorded our conversations because we were LIES to every day. We would go into the Conns store in Pflugerville texas and talk to the manager James. Even told James that we are fixing to buy a new gas range and it won't be fromeg Conns if they can't get us a working dryer. He would promise to call us by the end of the week, and nothing. I would call him again and he would always say that he had been busy. I told him that we had been out over $300. for the washeteria because we lived 25 miles to the nearest one, one way. I said that we got twice a week, so that is 100 miles a week times 8 weeks of a broken dryer. I asked for reimbursement and Corporate said no. But in the meantime Conns called numerous times a day wanting a payment. I told them that I would pay for the washer but not for the broken dryer. I would call James the manager again and again he would say that he will call me by Friday and have me a new dryer. Well Friday came and went, so on Sunday I called and he said he has been busy. I told him that I have been busy also going 100 miles a week to dry clothes. Again he said he would talk to his inventory guy the next day and get us a dryer. DIDN'T HAPPEN! James also told me and my husband that he would put in for us a $200. Gift card. Haven't heard a word from James since the last time I called him 6 weeks ago. So we went into Conns about 3 weeks ago and James was off. We talked to the asst manager who's name is Mr. Blackwolf, I believe. We told him everything we had been through and how we had been Conns customers for 20 years and Conns could come pick up both appliances because we were past tired. The asst manager said that he would help us and exchange the dryer but the new dryer was about $100 extra. I said I didn't want to pay any extra with what we've been out. He texted his district manager to see if he would waive the money but got no reply. So we paid the extra money hoping that Conns would reimburse us. FAT CHANGE because the only calls we get are collection calls. We also asked the asst manager to have James call us and we want the $200 James promised. Haven't heard a word from James! We did hear from corporate to say that they are sending out a $100 that James put in for us. I told corporate that James is a liar because he promised us $200. The story doesn't end there. Conns wouldn't take off for months of a broken dryer after we are out $300 plus $100 for an exchange dryer. But bless Conns heart, they told me December 10th when I made a payment that they would push Dec payment to January. Well I guess that no one got the memo because Conns has been calling 5-10 times a day wanting the December payment. Yesterday I told the lady that called me to tell Conns to come pick up the appliances because I was fed up. I told her that Conns pushed back our December payment and sure enough she found it in the computer and said we would not be getting anymore harassment calls. Yeah right! Because I just got off the phone with Conns wanting the December payment. Again I said to look at the notes and that we don't have a payment until January. He looked and said that the calls would stop. I told him thats what Conns says every day ya'll call. So to sum it up, we had a broken dryer going on 3 months, we were out $300 minimum for gas and laundry mat, $100 to exchange the broken dryer, lies and broken promises, making payments on a broken dryer, at least 50 phone calls and 30 hours of recorded calls and lies. And endless collection calls. We did just buy a new gas range and it wasn't from Conns. We thought that we would have been treated better after being a Conns customer for 20 years, but NOPE. Word of mouth is the best or worst advertisement a company can get and Conns needs to think about that. Sorry to have done business with Conns and never will again.