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Reviews and Complaints

This is the worst experience I have ever had with conn's since I have been dealing w/ them over the years. I had to come back 2 times to resign a contract. I filled the first contract out and I stated to them that I was going to pick up merchandise. In the mean time I was out of town on a Friday until that Monday. I got a call from Conn's stating my furniture would be delivered on that following Monday evening which was not a part of my purchase agreement. This agreement was made by my son w/out my permission w/sales person over the phone which by using common sense this was not allowed if the contract was dealing w/ me and no one else. That Monday I made arrangement to have my items picked up. I get the items to the designated place and found that they gave me the wrong pieces. I called them and they stated to me that I had to bring the pieces back at my convience because I did not use their delivery truck. My concern is if they were at fault for putting the wrong items on the truck then it should be their responsiblity to fix the problem. They are very disorganized at that store and I promise if a class action lawsuit is ever available I will be on the bandwagon. This place off Seigen Lane in Baton Rouge, Louisiana should be closed or get people who are knowledgeable in knowing what they are doing. Also, I never recevied stipulations stating that if we gave you the wrong furniture you are rresponsible for picking it up. Also there where is nothing in writing stating that Conn's in working with a third party as for as delivery.This is stated anywhere on anything I received from them. I WANT JUSTICE FOR THIS SITUATION AND HOPE THIS WILL NEVER AGAIN HAPPEN TO OTHER CONSUMERS>

Slow Learner: First I purchased a television set from Conn's - the salesman Patrick said it was in stock at first then when I was actually ready to purchase it; he told me it was not in stock but he would have it trucked in from San Antonio the next day. We went to pick it up the next Day after I called and confirmed with Patrick the salesman that it was there. Patrick said he would not be in but that he had marked my name on it and anyone there could get if for me. A young man (salesperson) brought it out and laid it in the back sit of my truck. The way he carried it and laid it down it concealed a huge basketball size hole in the box. I got home and took the box out and found the hole! There was NO Styrofoam protecting the television - the cardboard on the box was thick - so logic would dictate that what ever was strong enough to make a hole that size in the box had to hit the television directly, there is no way it could not have damaged the television. Yet Conn's sales person Patrick put my name on that box and the other Conn's sales person who carried it to my car made sure to conceal the large hole. I called them to bring it back and Patrick told me I could not bring it back - even though I had just got it - that it was against their policy - Conn's sells defective merchandise and refuses to exchange it. So I loaded up the television and drove down there - they were rude and uncaring at best! They made me (60 and disabled and my Dad 86 and disabled wait for hours! Finally when they figured out I was not leaving one of the Managers did the exchange we were there for at least 4 hours!

While, waiting and waiting and waiting... I saw a Sony laptop computer (red which is my favorite color) I just fell in love with it. I thought Sony is a good brand name (I think) so even though Conn's is selling it surely - it will be ok. WRONG! We went back a few weeks later after my birthday was close and my Dad had asked me what I would like for my birthday and I told him the red Sony Laptop I had seen at Conn's. My Dad's response was... are you sure you want to go back to Conns after what we have experienced with them... and I said well I have never seen a red laptop before and I would just love to have it for my birthday... and I think Sony is a good brand.

So, we went and purchased the Sony laptop... this time from a salesman named Daniel. Daniel is now denying this but the truth is he told us that if we bought the top warranty from Conns - if something went wrong with the computer they would replace it. Just to make sure I repeated what I heard back and he confirmed. Now he is saying he never said that, what do you expect from Crooks!

I took my laptop to my Computer Tech who has taken care of my other computers in the past and everything has always been done perfectly by him without any problems. He came highly recommended to me through word-of-mouth references. He has been in the business for many years - with an unblemished outstanding reputation. (Unlike Conns) He put on my Norton protection and personalized the new laptop for me. He told me that he had noticed it seemed "sluggish" and was slow in starting up and thought there might be a problem with it. I tried it for 3 days - and each time I was using it after being on it for awhile the screen would go black and it shut-down -- I would have to press the button to get it back on again and each time a screen would come up that stated... Windows was shutdown suddenly trying to recover. Obviously the laptop is seriously defective!

I called Daniel (the Conn's salesman who sold it to me) and told him what was going on and that I wanted to bring it back and exchange it for another one. Now, I get a totally different story then what I got when I was buying it. He told me no exchanges! I argued with him that I had - had it for only a few days and he knew it was a birthday present. I said there is no legitimate reason what a large store like Conns cannot take it back and give me another. I said besides I bought all the warranties Conns had to offer and you told me that if something went wrong with it you would take it back and give me another. He denied saying that!

So now I am in the process of trying to get ahold of Bill Nylin who is the Vice President and wrote the response statement to the Attorney General's Office. This is posted on the internet. I was stunned when I got on the internet to find out how to contact the corporate office and saw all the posted complaints and that they had even been in trouble with the Attorney General's office. Dear God... I thought. People are out shopping and they trust the representatives working for the stores like Conn's and they get Conned. I guess Conns is appropriately named because they are nothing but "Conn-Men"!

Their treatment of me has been extremely abusive and they need a class action suit filed against them by all of us.

The really sad thing is just like me - all of the rest of you - probably did not get on the internet or find this site until you had real problems with Conns. How do you stop this abuse by stores like Conns? How do you get to the unaware public - before they get "Conned by Conns?!

I am still fighting with them and will contact all media consumber protection agencies - and the attorney generals' office and file suit myself since I am a complex litigation paralegla if I have to - they are going to have some stress at a minimum from screwing me over!

Open for suggestions - will watch this site... CJ

I have never in my life experienced such horrendous customer service. I work for Bank of America and if I spoke to customers the way that 'Shaconna, ' the "so-called" supervisor in Beaumont talked to me, I would be walked to the door and fired. She immediately answered the call gruffly like she had better things to do than speak to me. She was verbally hostile, challenging me to "come down to the store because we have an officer that can take care of you." She basically spoke to me like I was one of her "girlfriends" or some stranger. Very, very unprofessional. I called in twice and was hung up on twice. The call center associates were rude. Why, because they know that their fellow African-American supervisor would cover for them. I don't care what race you are, you have no right to talk to customers that way, we pay your salary. If we stop buying and believe me I am, and others stop buying, believe me, I'll tell everyone I know and more to stop buying at Conn's, your company will go under. If you are considering shopping here...DON'T...this place is a garbage heep and I hope they go the way of Cicuit City. I am an electronics nut, and Conns has lost all future business from me. The second I can I'm paying off their account and throwing the receipt in their faces.

I have been treated so unfairly by Conn's. The way they treat their customers after the sale is horrible! Worse off you cannot talk to someone that is willing to help. No return calls and when they do..they speak to you so rudely.I will NEVER buy another product from Conn's in any state!. The word of mouth is very powerful..pass the word how you have been treated.

I agree, My service has been a nightmare ever
since I got my side -by side refrigerator years ago.
It has never ...ever worked properly and sometimes
it takes a month or more to get a part. They don't
call back when they say they will. They give you a total run around in the service department and they
could care less. I can't even get phone numbers that
I need from them. What a rip-off. It's not fair. Just
go listen to their ongoing message about their great
customer service! I'm so angry...and I'm not
a person who gets upset easily. You're caught in
their system and theirs nothing that you can do!

I HAVE A COMPLAINT AGAINST CONN'S CUSTOMER SERVICE AS WELL. I HAVE NEVER RECEIVED SUCH POOR CUSTOMER SERVICE FROM ANY OTHER APPLIANCE STORE. ORIGINALLY I WAS ATTRACTED BY THEIR AFFORDABLE PRICES BUT IT WAS NOT LONG AFTER I REALIZED THAT THOSE PRICES WERE GOING TO COST ME IN THE LONG RUN. A REFRIGERATOR I BOUGHT FROM CONN'S BROKE DOWN 6 MONTHS AFTER I HAD PURCHASED IT, I PLACED THE CALLED FOR THE TECHNINCIAN TO COME OUT TO MY HOUSE ON A THURSAY AND I WAS TOLD BY ONE OF THE REPS THAT THESE KIND OF SITUATIONS WERE CONSIDERED URGENT AND THAT SOMEONE WOULD BE OUT THERE WITHIN 48 HOURS, WELL 48 HOURS CAME AND WENT AND NO ONE WAS COMING, I CALLED BACK AND IT TURNS OUT THAT THE CALL I HAD MADE PREVIOUSLY WAS NOT EVEN FOUND IN THEIR SYSTEM, THEY RESCHEDULED ME FOR ANOTHER APPOINTMENT WHICH WAS ATTENDED TWO DAYS LATER THE REASON I WAS TOLD WAS BECAUSE THE TECH THAT TOOK CARE OF THE APPLIANCES IN THE AREA WHERE I LIVE WAS OUT SICK, I REALLY FOUND IT UNBELIEVEABLE THAT THEY ONLY HAD ONE PERSON WHO COULD DO THIS JOB, I HAD NO OTHER CHOICE BUT TO WAIT. ONCE THE TECH CAME AROUND HE TOLD ME IT WOULD TAKE 3 TO 6 WEEKS FOR THE PART TO COME IN AND FOR HIM TO INSTALL IT. I WAS SO UPSET I EVEN WENT INTO THE STORE TO SEE IF I COULD JUST GET AN EVEN EXCHANGE THAT IDEA WAS REFUSED COMPLETELY THEY OBVIOUSLY DID NOT UNDERSTAND THAT I WAS AT HOME WITHOUT A REFRIGERATOR AND WITH THREE CHILDREN THAT NEEDED TO HAVE MILK, EGGS AND SO ON. BY THIS TIME MY BILL FOR TAKEOUT WAS GETTING PRETTY EXPENSIVE. I TALKED TO THREE DIFFERENT SALESMEN AND TWO MANAGERS ABOUT MY SITUATION, ALL THEY DID WAS GIVE ME THE PHONE NUMBER FOR THE SUPERVISOR IN THE HOUSTON AREA, I WAS HONESTLY VERY DISAPPOINTED THAT THE SO CALLED SUPERVISOR WOULD NOT TAKE MY CALL, THERE WERE PROMISES I WOULD HEAR FROM HIM BUT I NEVER DID, I LEFT HIM MESSAGES LIKE 10 DIFFERENT TIMES. I ENDED UP WAITING FOR THE REPLACEMENT PART FOR ABOUT 4 WEEKS. IT WAS NOT UNTIL I THREATED TO GO AND DROPP OF THE REFRIGERATOR AT THE STORE'S FRONT DOOR THAT THEY OFFERED TO PAY FOR THE FOOD LOSS THAT I HAD SUFFERED. I WAS GIVEN AN APPLICATION TO FILL OUT AND I WAS SUPPOSE TO WAIT FOR AN ANSWER, I NEVER DID IT ALL I WANTED WAS FOR THE BROKEN REFRIGERATOR TO GET FIXED. NOW THAT SAME REFRIGERATOR IS BROKEN DOWN AGAIN I THINK I AM JUST GOING TO PUT IT OUT ON THE CURVE IN THE TRASH. ONE THING I WANT TO MAKE CLEAR I WILL NEVER BUY ANYTHING AT CONN'S IN MY LIFE. THEY ARE UNPROFESSIONAL, UNTRAINED, AND RUDE TO SAY THE LEAST THEY ARE RIPPING PEOPLE OFF.

we have dealt with conns for 48 years and bought all our appliances from them. we have a late model dish washer, it broke and they ordered parts. aweek ago today i called, they part camein. we waited a week and didnt hear from them so i called today and they said it will be 11 more days, because we were put on waiting list today.this is not the conns we have known for years. as far as i can tell your service and attitude stinks dudley mccabe

I just submitted another complaint about Conn's for the exact same that Rosemary had. Almost identical issue, very poor customer service. I've now been without my refrigerator for 4 weeks now. Had a long delayed part delivery followed by 2 no shows from the tech. Called them today and they said they have me scheduled for the 27th. Today's the 20th. I will never do business with these people again. I live in 15 minutes from Beaumont. I have the address for the cooperate office. I'm going down there to personally tell who ever will listen they have lost my business. I'm also going to give them the link to this web site.

Charles Westmoreland

It has been a living hell since my delivery on May 25th 2008. The frig was defected and they refused to replace it. I have gone through 13 people, 2 store managers in Lafayette, La. 2 asst. man. 1 salesman, 2 warehouse supervisor, 4 customer service in Corp. Beaumont and a service person. NO ONE HELPED ME. Stuck with a defected frig. Been buying appliances for over 40 years and will never, never buy from Conn's again. Their name speaks for itself. Horrible service and experience.

i bought a frigidaire all stainless steel refrigerator from conns and the compressor and evaporator went out on it within one year. called the service department and was told that the part should take about a week to get the parts. well it has now been over 3 weeks and the part finally came in, but i could not get the service technician back to install the parts due to the parts was not sent from san antonio to austin. i called and was told that the service was set up to be done on friday april 28th and it was not done and no one called to let me know what was happening. called back and was told that i would have a technician out between 5 and 7 pm, but no one showed up. this is a refrigerator that should not take 4 weeks to fix considering that this is the most inportant appliance in every household. i have lost food and cannot buy items needed to make meals for fear of germs growing without refrigeration. sending a certified letter to the corporation's office in beaumont requesting better attention be taken for customers with a refrigerator problem to be given priority since this is a need for any household. hopefully better consideration will be given as the management of this organization would treat us as important as if it was in their own home.

rosemary lester

Also to add to my complaint above, when we got the bedroom set they the sales person told us that they were going to deliver on this date and they showed it 2 days late on the delivery and the warehouse did not even call, not even the sales person to let us know. We had to keep calling the sales person and even he did not know what was going on. We was without a bed for 2 days us expecting on it was going to be delivered on a certain date and it wasn't after we got rid of our other bed already we had everything cleared out.

Conns Appliance and Electronic in Lake Charles Louisiana is poor everything. They lie to you and then after you have made years of payments if you go back to buy something else on your credit account, they make you combine it all in one ticket and refinances the items once again so they can tack on more interest. If you are in our situation, we just filed bankrupt and we are going to lose everything. We have made lots of payments on these items and some of it would have been paid for, but what they are going to do no matter how much we paid they are still fully going to take all of the items. They told us if we voluntarily let the items get repo-ed we still will owe 50%. You know what, I used to work for Conns and all the stuff they repo-ed they re-sell as a MANAGER'S SPECIAL out on the Conns floor or they send the items to the Conns Clearence Center located in Texas. The prices they put on these repo-ed Manager Special items are outrageous. Might as well buy them brand new. So they are expecting for 50% from the owners and they are making more money by putting these items back on the shelves. We got raped on this bedroom set we bought. At the time the bedroom set was almost $4000.00. Now they are selling the same set for $1800.00. So, they are expecting 50% from us and they are going to re-sell and make more money. For a set that costs $1800.00 now. That is ###. When I worked at Conns, I was harassed by another employee and nothing was done about it, until I got sick and quit. They would always send me a hour away to attend these corporate meeting, when they wasn't paying for my gas and I was in poverty level because I was underpaid working 10 hours a day. I had to borrow money from other people just to attend these little meetings. Conns is strickly CRAP! They treat their employees like ### and they steal people's money.

I purchased a Panasonic 37 inch (TCL37S1) flat screen TV ($900. cash) from the Conn's store on Memorial Blvd. Port Arthur Texas on Wed. May 20, 2009. I was promised the TV on Fri. or Sat. May 22 or May 23. That the TV would be in the warehouse in Beaumont Texas & I could pick it up then. Called several times to the store and the warehouse on Friday & got the run around of when the TV would come in on Sat. Called Sat. May 23rd at the warehosue to see when the truck was going to be in, they said at 2pm. Then I was told the TV was not on the truck but they had 38 of those TV's in Houston if I wanted to go there. What? Drive all the way to Houston? AND WHY was the TV NOT ON THE TRUCK if they had so many in Houston? I then went in person to the Port Arthur store (because they kept putting me on hold for long periods of time) and spoke with Manager, ANTOINE THIGPEN. He told me "He did not promise any TV on the Sat. truck. That the TV MIGHT come in on Wed. May 27th and might get to his store on Thurs. May 28th. But HE COULD NOT PROMISE ANYTHING". I was furious..I told him to call around other Conn's stores in the area, that I heard Orange Conn's had one. He made some kind of call & said "oh there's NO TV's at Orange? OK." He said that twice. I asked him to find out from Houston Why wasn't my TV on the delivery truck from Houston. He text from his OWN PHONE, not the store phone to see why. No surprise no answer. I left with my blood pressure up and went into the parking lot and I CALLED ORANGE CONN'S - THEY HAD THE TV THAT I PURCHASED! ANTOINE THIGPEN HAD LIED TO ME! It was no moe than 10 minutes that he said he called Orange, that I called Orange, TX Conn's store that they had one TV (TCL37S1) and I could come pick it up. ANTOINE THIGPEN LIED TO ME LOOKING ME IN THE EYES that there was "NO TV in Orange or he would send someone to Orange and pick the TV up and deliver it." He kept telling me face to face "that I was not going to get a TV that day, no way. And he was not promising that it would be in on Wed. or Thursday." Went to Orange Conn's and the manager and all the sales people were SO FRIENDLY and helpful. They had the TV, loaded it up after they took my paperwork and I was on my way home with no problems and VERY HELPFUL, FRIENDLY manager and sales associates. I do want to compliment Orange's Conn's. But do NOT deal with ANTOINE THIGPEN. He lied to my face and would NOT put anything in writing.

I too have spent about 20, 000 at conns, just last year financed $9680 on a no intrest 36 month note. I have perfect credit, and always pay on time and sometime double payment. However, I payed my last payment 2 days after the 10 grace period wich was never explained to me at the closeing of the sale, because it was 10: 30 at night and they were trying to go home. Wich leaves me paying 21% rape intrest, on the remaining balance of $5, 850. Before I payed 250 per month all to princible, now I pay 250 and 116 goes to intrest...All my banks have a 15 day grace period. The Conn's Credit department would not waive this for me. So I had to put it on my Washington Mutual credit card, were they have 0% on all balance transfers. Needless to say, I now know were Conn's got its name. The day I payed late, we bought a $1500 laptop, not knowing what happend to my current situation.
To whom it may concern, You can sheer a sheep over and over again and again, but you can only skin him once!
Don't get skinned by Conn's,
X- customer, Mike Cherry,

Almost three years ago I bought a Missubishi TV from Conns. We have had to have it worked on every year since. I bought a dryer and washer at the same time the dryer has gone out twice and now I have been waiting almost three weeks to have a new belt put on the washer. They say it will be three more days before they can make it to our house this will make about twenty days without a washer. I want buy anything else from Conns.

Fairiticim with manager and csr employees it's super advice that they have something going on personal iam not discrimination against sex or color but I'm feeling super uncomfortable when I'm around them two

I have been receiving multiple phone calls a day from you and I have never had an account with you. You are even swtiching numbers. This is harrassment. Stop calling!

July 30th I purchased a refrigerator and was not able to provide my 10% discount coupon at the time. The sales representative Raul Torres told me in person and in text that I could send him the code at a later time and he would have it applied. I sent him the code and he wouldn't accept it.

I am being sued by con and on several occasions I ask them to come pick up their Ipad or I would bring it to them they became rude and told me that they would not and threaten to send the police to my home. I would have gladly paid a settlement that they change the amount several times.
Thanks
Tdavidtripp@gmail.com

Hi my name is Latimore Wilder and I had a HP laptop that got but it got damage. all i want is a laptop at equal value. can someone give me a call at [protected]

I purchased a dishwasher in Samsung Dishwasher in March. It broke on May 26. 4 different techs have come to replace parts and still does not work. The fifth tech never showed and still no call from the manager as to why the did not show. How cane this company just take people's money with faulty merchandise?

The took a payment without my permission. So I filed a fraudulant charge thru bank. Now I get over 15 or more calls a day. They call from random numbers that change daily. They call at all hours of the day and on Sundays. They have now started calling from a collection to my family and friends. I'm losing my sanity.

I have an account with Conn's. Set up on auto draft. They are calling me repeatedly. 10 to 20 times a day., if not more. I have repeatedly told them to stop calling. They just keep calling. Calling from different phone numbers. Over and over. Every day starting at 8am till 9:30pm

Placed a service call on my LG ref. After 7 months conns has failed to repair the item. I have cont. To place service order, call backs from a manager with no replys. I AM A DISABLED VET. HORRIBLE NEVER EXPERIENCE SUCH HORRIBLE CUSTOMER SERVICE T

Sounds like I am not the only one to have problems. I ordered an lg 47lx6500 tv online to be shipped to me. I payed for 3-5 day shipping, after a week I called to check on the order, and it hadnt shipped yet. They gave me free shipping at this point, and promised a speedy shipment. I finally received the tv about 2 weeks after I had ordered it, but it was horribly mangled when I opened the box. I had to send it back, but by the time they received it back the item was extremely low in stock(clearance). I talked to a few people in the online sales department and they located a different tv and "set it aside" to await the processing on my damaged return unit. well, 2 weeks after they recieved the damaged tv, I decided to give them a call. Nothing had been done yet, and they told me now the tv was completely out of stock and I couldn't get another one. I asked what had happened to the tv they had "set aside", but apparently it never had been. After about 30 minutes on hold the team at online sales was able to find one at a local store just down the road, they could go get it that day and send it right out. Well apparently something happened with the warehouse manager and that never got taken care of. The last time I called I finally got some traction, and I got it all figured out, got $50 off my order and a week later I received an UNDAMAGED TV! 7-8 weeks total time, and a ton of time on the phone, but all's well that ends well?

Here are a couple things I have learned if you want to speed up your order/service-

There are some people in the customer service that could give 2 craps about your order, and there are some really great ones. If you get one of the people from the first category, conclude your call asap, call right back and talk to someone else. It works! And it really helps to be nice to them:)

If your order is even a little bit out of the ordinary, they dont have a good way of tracking it and issueing themselves reminders to check on things, you should really consider babysitting them until you are sure something is getting taken care of. I got to a point of calling them at least once a day. I know they are busy, and I know I am probably a p.i.t.a. to them but without doing that the ball WILL get dropped.

I worked at lowes for 3.5 years and I can tell you that Conns does not stand alone in having poor management (at all levels). Lowes had very similar policies and procedures, and it was VERY hard for the store to get corporate to do anything. The one nice thing about the service end at Lowes was outsourced to local appliance and outdoor power equipment shops. Sounds like Conns has their own shop of some kind? I would feel confident saying there is an equal chance of having a major problem like this at any large retailer.

It seems like the people at the Conns call centers are OVERWHELMED. Judging by some of the experiences I have read about on here some of the staff at the stores are making sure the support staff never has to worry about job security.
Good luck to all of you!