Conn's Home Plus
Reviews and Complaints

I had the same scenario but with buying a tv. I wanted a certain TV because it was a plasma. It also happens to be their lowest price tv. There are excellent reviews for this actual product. THEY DID NOT HAVE THIS IN STOCK NOR DID THEY EVER INTEND TO RESTOCK THIS ITEM. I tried to get the next plasma at $700 and of course same scenario. Then they tried to push the latest and greatest, UHD TV on me. Classic bait and switch.

I too have been screwed over by Conn's in New Iberia, La. I purchased an HP laptop from them and in less than 24 hrs the computer would'nt even come on. I tried calling the next day to talk to the sales rep who sold it to us, but was told she was out to lunch.I left a message to have her call me back but never received one. This was purchased on Oct.14 2008 and i was told in order for them to take it back i would have to pay a 15% restocking fee or bring the laptop to the repair company if i wanted to get it there faster. My response to that was i should'nt have to have something that i supposedly bought brand new have repaired i only was asking for an exchange, but was not even offered that.Now the runaround began i made calls but never got called back. I finally took the laptop to my computer repair service and was told that the harddrive was severly damaged, this was Nov. 21, 2008 went back to Conn's with the paper and still said all they could do was send it to there repair people, so from that day forward i have not had this laptop in my possession.I still tried to get this matter resolved and was told to contact an Alan Shepard which would never call us back.In January Conn's repair service confirmed our repair companies finding that the harddrive was damaged.When we were finally able to speak with Alan Shepard he told us it was just missing a program.Now on Sept. 15, 2009 we will be going to small claims court to do battle with them and i too contacted our local news channel and am waiting to hear from them. I need all the help i can get. Thanks For Hearing me out and if you would like to respond to this my email is legnonfamily@yahoo.com Thanks Liz

CONN'S SERVICE DEPT. SUCKS !.. THEY ARE RUDE AND STUPID !... YOU PAY FOR EXTENDED WARRANTIES.. AND THEY SCREW YOU AROUND UNTILL THE WARRANTY ENDS.. I HAVE BEEN A CUSTOMER FOR "35" YEARS.. BOUGHT ALL OF MY APPLIANCES FOR SIX OF MY HOMES .. ONE OF MY "NEW" DRYERS COUGHT ON FIRE.. THEY SAID IT WAS MY FAULT.. "I SHOULD NOT LEAVE IT UNATTENDED" !... THIS COMPANY IS SICK !... NO WONDER EVERYONE GOES TO LOWES, HOME DEPOT AND SEARS FOR THEIR APPLIANCES !.. I AM ON MY WAY THERE NOW !.. TO LOWES THAT IS.. .. CONNS ARE A BUNCH OF LIERS ! "BAD FAITH" I THINK IT IS CALLED ?! HELLO PEOPLE !.. THIS PLACE NEEDS TO BE SHUT DOWN ! I AM CALLING THE NEWS..

On 07/13/2016 .I went to Conns in Conroe Tx to buy air conditioning. Anyway it's to big for my windows. So on 07/14/2016 I returned it. They just closed the account. I want it off of my credit altogether because it was returned.

this company gets worst each time I make a purchase. I was making a purchase on a refrigerator. First of all the sales purchase added charges before consulting with me and was up set when I spoke with her about it. Okay they would call me on the delivery, I waited four days not a call. I called them on the fourth day and was told the refrigerator will out of stock and would be in on Thursday, I would get a call on Thursday with the time. When I didn't hear from them I made the call. I was placed on hold for a while and when they returned to the phone again it was stated that the refrigerator was not in stock . The projected delivery date would be December 25th 2016. I stated this is June. Original I stated to the sales person if that particular refrigerator was not in stock I would go with another one. This was communicated at the time of the other purchase. At no time did I hear from the sales person or no one else. I went to the store and canceled the order. I prefer not to purchase anything else from Conn's. I have made several purchases and every time it's a problem with the delivery. ( Very Poor Customer Service.)

i pay over how much i need to every month for each payment but they charge me for a "late fee". and know they wont even fix this problem all they want me to do is pay off how it says to.

I purchased a new Frigidaire washer and dryer from Conn's McAllen, TX store 11/23/08 - took delivery 11/25. The washer has NOT operated properly to date (12/15) Two service calls later and I'm still waiting for a part to arrive by 12/23 - a MONTH after paying over $1700 cash for these units and I still do NOT have a functioning product. Do NOT buy from this company that has NO customer support!

My experience with Conn's has been disastrous from beginning to end. I unknowingly purchased defective merchandise and there is no customer service to speak of. I have left over a dozen messages from the store to 2 different regional managers to the corporate office and no one has returned my calls. If you require quality merchandise and professional customer service, I suggest you shop anywhere but Conn's!

I have never seen CUSTEMER SERVICES as bad as your. Your coporate office is the worse I have spoken to Tiffany, Sheresa, Deana, Jana, ..Have fax documunation 2 times.. Ask for the CEO of the company ans: he doesn't work from this office...Ok manager..his gone to lunch... supt. she's at the doctor office. What kind of office are you running.. I will never buy anything from your company!

This is the worst company I have EVER done business with. I will never shop at Conn's and neither will I buy a Whirlpool product. They have NO concern for my satisfaction and they LIE about when they will service my product.

My daughter stayed here briefly in the summer of 2007. She apparently gave Conn's our phone number. I had so many calls from them, after she moved out, that I finally got an unpublished number. They found the new number and have started calling me again. I do not owe this company anything and I want this stopped.

Have been a 15 year customer. Purchased a lap top. It was defective. Tried to return it. They would not take it it back after 1 day. they said it had to go back to the manufacturer. The manufacturer said take it back to the store. The store would not take it back. Total Mickey Mouse operation. The manufacturer finally took it back, a three week process before I had a lap top that worked. DO NOT PURCHASE ELECTRONICS FROM CONNS, THEY DO NOT BACK IT UP. I will never purchase anything from them again. Their "Easy" credit terms get you in there, but their customer service is the worst I have ever seen. A major company that will not return a product. I also purchase a LG refrigerator 2 years ago. Funny story. I could not get Conns to come out and fix it correctly. The LG customer service told me to call them, NOT CONNS, that Conns repair was horrible. I should have learned. Anyway, I purchase $10, 000 a year in electronics, never again from "Conns artists". I just furnished my new home from Best Buy, they did a great job.

wow, is what i keep thinking...bought 3 samsung t.v's from conns, salesman was promised great service plan for accidents, i thought yea sounds good and paid extra. first time of my life needed it broke the lcd screen accident...called service, they came out...we can fix it...still waiting... this is a back in forth thing parts on the truck, no its not, the store salesman says buy accident coverage if u break it we will replace it or fix it...they got me on the "fix it"...still waiting...best buy has 14day warranty to fix or replace.

We bought a tv from Conn's last year with the idea that we were getting 12 months no interest and placing a $400 down payment, which never even went towards the total balance. This tv was 2199.95 and over a year and a half later I realize that we still owe almost $2000 dollars. I started looking through the payment book and realized that only the first 6 months of payments went towards the whole total, then the no interest had stopped. The 7th month almost $300 dollars had been added to the total out of no where. I went to the store to get help and was treated like I had done something wrong and recieved no help from the manager at the store in Round Rock. We left and in the same week we were a little late on our payment, because I had been struggling to keep the payment on time, but I was not going to anymore when Conn's had not stuck behind their side of a contract. I had learned that the contract is to protest them, not their customers. They use it to their advantage and theirs only. Then after that happened they called us last week and my husband made payment arrangements for tomorrow when he got paid, but we were called again today and accused of not making arrangements and asked a ton of questions like what time would we be going into the store the next day to pay. My husband said that he didn't know, but that the payment would be paid. All of a sudden the lady was not on the phone anymore. A man who was her manager grabbed the phone, never stated his name or anything, and said so I hear you are trying to be difficult. My husband was blown away because he had anwsered every question she had asked, and had given her the information she asked for. My husband then told the manager that he did not understand what he was talking about, and the man said well you do not want to cooperate when you are 2 months late. Again we had to correct the man and say no we are one payment late the other is not even due until the 20th of this month. The man started speaking to my husband like you would not believe, then when I asked what he was saying because of the astonished look on my husbands face and the loud noise coming over the phone the man said I am not in the mood to hear her mouth. I am talking to you and I want anwsers and a payment made. I just could not believe it. My husband not being a grown idiot like this man was just hung up the phone. We called the 1800 number that we had been given to try to get some help with the issue by asking for the corporate # the woman on the other end said it was the corporate, but later said that the manager over managers was at the corporate office. When we said we thought we were speaking to the corporate office we did not get a response. I am sad to say that if we had not already paid almost $200 on this tv, that it would be going back because I would not pay another dime to a company who feels that they can treat people that wya. Please if you have read this please do not go there. It was great for the first few months but they will get all that no interest and those offers back on you somehow. A good deal there is more money for them...you just do not know it at the time. Thanks for reading ! :-)

I WENT TO CONN'S ON FEB 20, 2009 AND BOUGHT A SAMSUNG REFRIGERATOR. THEY DELIVERED IT TO MY RESIDENTS ON THE 23.THEY HAD TO TAKE OFF THE DOORS TO BRING IT THROUGH MY HOUSE. AFTER THEY BROUGHT IT THROUGH MY HOUSE AND PLUGGED IT UP.WE REALIZED THAT THE ICE, WATER WAS NOT BEING DEPENSED.THE DELIVERY MAN HAD CALLED HIS BOSS AND TOLD HIM WHAT WAS GOING ON. THE BOSS TOLD HIM TO TELL ME THAT THEY WOULD SEND SOMEBODY OUT TO FIX IT. THAT IT WAS PROBABLY THE NEW WATER LINE HAD GLUE BLOCKING IT TO COME THROUGH. I HAVE HAD 4 SERVICE MEN OUT TO MY RESIDENTS TO TELL ME AND CONN'S THAT THE REFRIGERATOR CAN'T BE FIXED. THE DELIVERY MAN HAD PULLED OUT A MAIN WIRE THAT TELLS THE BRAIN THAT THE DOOR'S ARE CLOSE AND TO DEPENSE THE ICE, WATER. SINCE THAT DAY I HAVE HEARD OVER AND OVER THAT I WOULD GET ANOTHER REFRIGERATOR. EVERY TIME I HAVE BEEN IN THE STORE TO SEE IF THEY HAD HEARD ANYMORE NEWS THE MANGER TELLS ME NO, AND IS VERY RUDE. I WILL MAKE SURE I TELL EVERY BODY THAT I KNOW NOT TO BUY ANYTHING FROM CONN'S.I DO BELIVE THAT THEY GOT THERE NAME FROM CONNING PEOPLE OUT OF THERE MONEY.

I will tell everyone looking for electronics to avoid Conn's! I went in and bought a TV. They offered free delivery and said it could be delivered the next day. Great! The next day they tried to deliver a floor models with scratches on the screen and on the sides. It wasn't even in a box. What kind of store does this. I immediately called the store after declining delivery and talked to a manager. He got my phone number and said he would try to find another TV for me. That was 10 am. At 3pm I went in person to the store and they had no idea what was going on. They gave me nothing but excuses and did not try to make it right. It was by far some of the worst customer service I have ever experienced. I will never go there again and urge everyone to stay clear.

Yes I Agree about the phone cause has got out of hand I will met that I have miss some payments over the years, but for good reason you know like everybody else you have house payments, car payments got to feed your kids more important things. Yes you got to pay your bills I understand that, but there's only so much you can do and especially in a bad economy what can you do . First of all if they did not record their messages I would handle in another way, but there is no reason to threaten or harass and be hostile with a customer on the phone I do not take that likely I'm about to do a legal action towards Conns. I'm about to got to the press in every major city in Texas and write of how conns is a rip off company and how they treat their customers. If there's no action taken by this manner. And I also highly recommend that any one do not buy from this company.

Conns is absolutely horrible. I will not even go into the terrible experience that I have had with them. Just know that their customer service is non existent and astonishing. I also was a previous customer and can not believe how shady their business is. I highly recommend that you do not buy anything from them and you warn everyone you know! You are in for headaches and a serious rip off if you buy from them.

I am a customer of Conn's and have been for over 10 years. I have bought every major appliance I own plus smaller items such as ipods and video cameras from Conn's. When I need anything electrical, I go to Conn's before anywhere else.
I am extremely shocked and appalled with the way Conn's has been treating me. After YEARS of never missing one payment on my Conn's accounts, I have begun receiving numerous phone calls from an automated system from Conn's reminding me to make my payment. This wouldn't be so bad if it was once, but is numerous phone calls for several days on every phone number which belongs to me, even if I have already made the payment!
When these phone calls started in August, I called the customer service department to ask why I was suddenly receiving these calls. The representative gave me a stock answer that it was just a simple system set up to remind the customers about payments. He agreed with me when I pointed out my excellent payment history with Conn's and he told me that he'd get the system to stop calling me.
Imagine my surprise when just TWO days after Hurricane Ike badly affected my area, Conn's automated system called every phone I own again 5-7 times each day again. Do they honestly believe that in the middle of recovering from a hurricane my family needed the added burden of dealing with these relentless automated phone calls? Again, a one time reminder would have been sufficient, IF they felt the need that you had to it all, which I still cannot comprehend.
This morning I took the time out of everything else I had to contend with to actually make the payment on my Conn's account just so that Conn's would stop tying up my phones with these relentless reminders. Imagine my disgust, when Conn's called three more times to remind me that my payment is due.
I have just called the customer service number again ( more of my time wasted with them)only to be told that "that's just the way the system is set up..." I asked him to please only deal with those customers who are delinquent with payments and leave me alone, again suggesting to call just ONE time if they had to. I told him that I had actually MADE the payment this morning and could he please get the calls to stop? He gave me a verbal shrug and just kept repeating that "that's the way it's set up."---I asked him who could fix it and who I could talk to. He then gave me the number of a "corporate office"---[protected]---guess what? It's not a working number. Can I now call and harass Conn's several times a day to "remind" them to give customers working numbers? You'd think a company who could come up with a system who could "speak" my name every time it called, could at least have a working phone number for a corporate office.
I want everyone to know of Conn's insensitive and shameless methods of "getting" y money, especially during this trying time. It's bad enough when families are not recovering from life changing disasters, but to have this happen only two days after my family has suffered losses, is trying to reach family members, and is trying to get life back to normal is absolutely unforgivable.
I also feel that the system should be "set up" in a much more accommodating manner. It should not call customers who are not delinquent or late with payments and it should not call so many times, for so many days, on so many phone numbers. For heaven's sake, we have NEEDED our phone lines the last three days for more dire purposes. How dare they? I am sorry I ever did business with them and I am even more sorry that I was such a good customer who gave them all my business and who made my payments on time each month, as I've been given no accommodations for that whatsoever. I've only been harassed

i bet their like some type of scam or id theift store watch out

i agree conns is weird i bought a blender for 4 bucks and it was like buying a car had to sign 3 contracts give them phone number and social then the person followed me to my car to right down my license plates then only after getting the plates did she allow me to hold on to my blender and leave wtf

They certainly have the right name for their company, except they have one to many "N's" in it. I bought a HD TV on 5/23/09. Asked for 12 months interest free. Salesman said, "I have to make the term for 18 months, because I can't get the credit approval for just 12." WHAT A BUNCH OF HOOEY!" I took it anyway, knowing I'm paying this off in six months. Then when I get home, I notice a line on the credit app that says Property Insurance. Which costs $5 per $100 of purchase value. Was not told I needed property insurance, which by the way, I have replacement value with my Home Owners Policy.

These people and this company are good old fashioned Texas snakes in the grass. I've lived in other states where there are laws on the books that prevent companies from using these tactics when selling to the public, but I guess this is good ol' boy country, where a pat on the back and sly smile is all you need to do business.

GOOD CONN's! Never again.

This is a copy of a letter I submitted to a local TV station here in Austin that helps consumers when they aren't being treated fairly by a retail store.

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I guess I should've known by their name, that I wasn't going to be taken care of...Conn's

I'm writing you today with hope that you can help me with a 65" DLP TV we purchased from Conn's electronics here in the Austin area. We have owned it for a little over a year and it has been serviced 8 times by Conn's service dept and each time it fails shortly thereafter, still they refuse to replace it or refund my money. They will only continue to service it. The past 2 repairs lasted less than a day.

All in all, it's been serviced 8 times and yet Conn's refuses to replace the TV. The only thing they have offerred to do is to keep repairing it. Repairing it again is not a viable option, at this point, because they've had 8 chances to fix the same problem and they have proven that they can't fix my TV. Most companies will replace a TV after it has had 3 or more services for the same failure. This TV has had the same failure the whole time we've owned it and it obviously cannot be repaired.

The first failure occurred about 10 days after the initial purchase. I went back to the store, knowing I could ask for a refund or replacement at that point, but I was convinced by the store manager to keep my TV and have it serviced. He told me, "yeah, we could replace it today, but you'd be back in here soon with the same problem with the new TV as well." He went on to say that it was a "known issue" with the manufacturer and that there was a new "improved" thermal fuse/sensor that would fix the problem and I wouldn't ever have the problem again. I took his advice and wow, do I ever regret it now. I was badly misled. I really liked the way they were selling these defective TV's to people and not warning them that they were going to have these problems. They should've sent them all back to the manufacturer and had the manufacturer send them new ones without this fundamental "KNOWN" flaw.

When you purchase a TV for your living room it's the main focal point for entertaining in the home. It's supposed to enhance your home, give you years of enjoyment, educate yourself and your kids, warn when bad weather is approaching, warn you about scams, watch family videos you've made, play your Wii with your kids and just be a relaxing thing to do after a hard days work, or to relax after mowing the yard, etc. It's just supposed to be an item to be enjoyed by all. This TV has been anything but that and now we have over $3200 invested in it and it just sits there broken, collecting dust. I have wasted 6 days of vacation on this TV, having to take off from work and wait for a repairman to come. My parents who are in their 70's have driven to our house, from Georgetown, the other 2 times and waited for the repairman's arrival.

The situation has become so frustrating and irritating to my family, that it has actually been the source of some arguments amongst us.

I notified Conn's corporate in Beaumont that I'm just going to stop paying on the TV and they will eventually come and collect it, but it will also ruin my credit. I'm hoping that I can invite 7 On Your Side into my home and run a story on this poor treatment of customers and how abysmal Conn's customer service can be. This is no way to treat a customer. The last 3 failures the TV put out a burning electrical smell that really screams "FIRE HAZZARD" to me, but when I mentioned this to Conn's, they blew it off and said there was no way it was going to catch on fire.

My sister and Brother-in-law have the same model TV and had this failure 1 time, had it repaired and haven't had the problem again. So I guess I'm just the lucky one that got "the Lemon."

We now have over $3200 invested in this TV and can't afford to buy another one. Please help our family with this problem if you can. I pray that you find this story worthy of your assistance.

My little girls would love to be able to play their Wii games and watch their Nickelodeon cartoons again on a TV that works. I told them I would do all I could to fix this for them. Unfortunately, I have been unsuccessful in this endeavor so far and now turn to you for assistance. I look forward to hopefully speaking to you soon. Thanks so much for your time.

Conn's is very quick to take your money but after that the customer service is non-existant! We ordered a TV and twice they have told me it was going to be delivered. I had taken off a day from work each time and it was not delivered. Spent hours on the phone with them and they just don't care! Now we are borrowing a truck to go and pick up the TV ourselves in rush hour traffic because they delivery people will not come out again today. Conn's service SUCKS! and I will never buy anything from them again nor will I recommend them for anything! I am very surprised they are still in business! Hopefully that won't be true in the near future.
Sharon Yeary

Dear Conn’s customer,
We would like to apologize for the experience you have had with our company and would like ton help resolve your complaint for you. Please contact us at:
[protected] or via the web at http://support.conns.com
Thank you
Conn’s customer support

We bought two TV's From Conn several years ago...Both had the same problem. Althou they did repair them. Then My husband purchased a small appliance and it broke. After that My husband won't buy from Conn's again. He thinks they purchase Seconds from Manufactures and then sell at a discount price. But the price doesn't matter if it breaks all the time.

I purchased a 32’ LG HDTV from Conn’s on 2/15. We went to pick the TV up from the store on 2/16 (they had to order it from the warehouse). On 2/22, exactly 6 days after having the television, it malfunctions. We called the store and were told to take it back to the store. Once there, the personnel determined that it needed to be sent to the service dept. and that they would not be able to come pick it up until 2/24. We asked for a refund or another TV and were told by Terrence Andrews, the assistant store manager, that we were not entitled to a refund since we had the TV more than 24 hours. When asked if they had something in writing stating this policy, we were told no – it was just store policy. On 2/23 I contacted Alan Sheppard, the manager of customer service, and explained the situation to me. He said that I was entitled to a refund, minus the 15% restocking fee. I said fine, I just wanted my money. He said to let the service dept try to fix the TV and we would take it from there. I explained that I paid for a new TV not a refurbished one, but he insisted that I let the service dept fix the TV. I tried to call Thomas Frank, the CEO, Timothy Frank, the COO, David Trahan, the EVP of retail, Walter Broussard, the SVP of Store OPS, and no one responded back to me. On 2/26, I was able to reach David Atnip, SVP, on his cell phone. He said that he would call Alan Sheppard, and get the situation resolved. Dameon McQuarters, the store manager, called me that day and told me that they were trying to expedite the receipt of the part that I needed. He said that the part would be in on 3/2 and I should be able to pick the TV up on 3/4/09. I called the service center and they told me that the TV basically needed a new “motherboard” and that these parts go out frequently and it was a normal occurrence to have issues. On 3/4/09 I called the service center again and was told that the part had not come in yet. I tried calling Dameon, but couldn't’t get through, so I called David Atnip again, and told him how ridiculous the situation is. I paid $591.05 of my hard earned money, put off a gathering that I had planned, and was given the run-a-round, over something belongs to me. I was robbed! I have no money and no TV, and they positively refuse to give me my money. He said that he did not have the authority to tell the store to give me my refund. He called Dameon. I called Dameon. Dameon said he had to call Alan Sheppard for approval for either a refund or a new TV. Alan Sheppard was gone for the day. I will have to wait until tomorrow. We have had the TV for literally 6 days. We own it and they have had it longer than we have and I don’t have my money. NO ONE IS HELPING ME AT ALL! THEY HAVE STOLEN MY MONEY AND ARE HOLDING IT HOSTAGE. Per their return policy, I have 10 days to get a refund. I told them that I wanted one on day 6, when it malfunctioned, and as you can see -- they have refused to give it to me. I just want my hard earned money back.
Signed Kamesha

Please add your comments to: http://getsatisfaction.com/conns

I am having Conn's NO Service problems too.

I went to refinance my conns loan to get a lower payment, recieved the new contract, was happy with my new payment, BUT a 2 weeks later i start receiving collection calls, not only me but my family members were getting them too...we talk to them everytime they call and still the same thing they never get the refinance paperwork and then they will look into it...i call the store and they state that i have to bring the new contract in for them to fax to corporate...SHOULDN'T THEY HAVE A COPY!...we are still gettting the collection calls when were are not behind on any payments...they are disorganized and i feel i am being screwed by conns...my suggestion...DONT BUT ANYTHING FROM CONNS...ITS NOT WORTH THE TROUBLE...

Conns is bad news. I live in northwest austin tx. They sold me a bed they did not have in stock and wanted me to wait several weeks to get- even though they claim that if a product is not available they will substitute it with equal or greater item. I dropped the bed and kept the washer- bad move. Now that the washer stopped working I called for service since I paid an extra $100 for the warranty. they set up the appointment and tell me the tech will call me some time between 8am and 10am to let me know when they will be out, I take a day off of work to wait for them. I call their "customer service" at 11 giving the tech plenty of time to call me like they were supposed to. They did not know anything, they said they would call the tech and call be back. 2 hours later I called again- same story. another hour later and this time the rep was actually nice to me and said that the tech left late but would still call me and still be out but to call back if they had not arrived before 6pm since customer service closed at that time. 5:30, no call no tech. called them back and a rude lady told me that the tech was called away because his wife was at the hospital and he did not come into work that day. I asked when they planned on calling me to let me know I had wasted my day waiting on them and asked to be scheduled the next day since I was inconvenienced. The lady said that is not how it works and told me I would have to wait until the next week. I asked for a supervisor and she told me she was one and that "It stoped with her". I reminded her that she did not even attempt to show any empathy for my situation and she was sarcastic after that. I hate conns and I should have never bought anything from them. I immediately filled out a complaint with the better business bureau and I would suggest you do the same. Honestly I feel that your complaint is worse than mine.
Good luck.

I have found the customer service at Conn's nothing short of exemplary. Over the last 20 years I have purchased a stove, a refrigerator, multiple televisions, multiple window air conditioning units, multiple GPS units, front load steam laundry pair, top load dryer, an unlocked cell phone, computer accessories and many other items.

The few times I have needed service from Conn's they have been nothing but professional with prompt courteous service.
When I read these negative comments if I can only assume that you must've met with someone who was not yet fully acquainted with the company-wide commitment to quality

Conn's has been in Southeast Texas for like 100 years. Locally everyone I know believes that Conn's offers quality products with terrific customer service all in prices that are hard to beat.

Call Samsung @ [protected] Tell them your story. They will take care of you.

I have found the customer service at Conn's nothing short of exemplary. Over the last 20 years I have purchased a stove, a refrigerator, multiple televisions, multiple window air conditioning units, multiple GPS units, front load steam laundry pair, top load dryer, an unlocked cell phone, computer accessories and many other items.

The few times I have needed service from Conn's they have been nothing but professional with prompt courteous service.
When I read these negative comments if I can only assume that you must've met with someone who was not yet fully acquainted with the company-wide commitment to quality

Conn's has been in Southeast Texas for like 100 years. Locally everyone I know believes that Conn's offers quality products with terrific customer service all in prices that are hard to beat.

let me guess the op's was samsung tv also, there is an issue with samsungs that makes them turn off randomly, there is a easy fix for this that takes all of 2 mins, goto samsung website click on support then look up you model download the firmware update, copy it to a usb key insert it into the tv, when it asks for auto deny it and select update 10 secs later the tv will reboot and its fixed. I found this in less than 10 secs googling the issue. I am also buying samung 67" dlp, i know the starting firmware will be outdated so ive already downlaoded the firmware so when i get the tv ill be ready to update it 1st thing. you also could have called the manufactuer 1st they would have directed you to do this. use common sense instead of blaiming a retailer.

Conn's is the worst place to buy. They lie and do not tell people
that they have a 10 day return policy on tv's. We bought a Samsung LNT 4071F 40" . 2 weeks later we starting have problems with it. They did nothing! They are exactly what their name stands for CONN'S. Do not buy from there. Pay the extra dollars and buy elsewhere. We continue to fight with them and their Customer Service is the worst I have ever seen. We yell everyone we know not ;to buy from there. They sell nothing but defective products. Buyer's beware.

This is the worst experience I have ever had with conn's since I have been dealing w/ them over the years. I had to come back 2 times to resign a contract. I filled the first contract out and I stated to them that I was going to pick up merchandise. In the mean time I was out of town on a Friday until that Monday. I got a call from Conn's stating my furniture would be delivered on that following Monday evening which was not a part of my purchase agreement. This agreement was made by my son w/out my permission w/sales person over the phone which by using common sense this was not allowed if the contract was dealing w/ me and no one else. That Monday I made arrangement to have my items picked up. I get the items to the designated place and found that they gave me the wrong pieces. I called them and they stated to me that I had to bring the pieces back at my convience because I did not use their delivery truck. My concern is if they were at fault for putting the wrong items on the truck then it should be their responsiblity to fix the problem. They are very disorganized at that store and I promise if a class action lawsuit is ever available I will be on the bandwagon. This place off Seigen Lane in Baton Rouge, Louisiana should be closed or get people who are knowledgeable in knowing what they are doing. Also, I never recevied stipulations stating that if we gave you the wrong furniture you are rresponsible for picking it up. Also there where is nothing in writing stating that Conn's in working with a third party as for as delivery.This is stated anywhere on anything I received from them. I WANT JUSTICE FOR THIS SITUATION AND HOPE THIS WILL NEVER AGAIN HAPPEN TO OTHER CONSUMERS>

Slow Learner: First I purchased a television set from Conn's - the salesman Patrick said it was in stock at first then when I was actually ready to purchase it; he told me it was not in stock but he would have it trucked in from San Antonio the next day. We went to pick it up the next Day after I called and confirmed with Patrick the salesman that it was there. Patrick said he would not be in but that he had marked my name on it and anyone there could get if for me. A young man (salesperson) brought it out and laid it in the back sit of my truck. The way he carried it and laid it down it concealed a huge basketball size hole in the box. I got home and took the box out and found the hole! There was NO Styrofoam protecting the television - the cardboard on the box was thick - so logic would dictate that what ever was strong enough to make a hole that size in the box had to hit the television directly, there is no way it could not have damaged the television. Yet Conn's sales person Patrick put my name on that box and the other Conn's sales person who carried it to my car made sure to conceal the large hole. I called them to bring it back and Patrick told me I could not bring it back - even though I had just got it - that it was against their policy - Conn's sells defective merchandise and refuses to exchange it. So I loaded up the television and drove down there - they were rude and uncaring at best! They made me (60 and disabled and my Dad 86 and disabled wait for hours! Finally when they figured out I was not leaving one of the Managers did the exchange we were there for at least 4 hours!

While, waiting and waiting and waiting... I saw a Sony laptop computer (red which is my favorite color) I just fell in love with it. I thought Sony is a good brand name (I think) so even though Conn's is selling it surely - it will be ok. WRONG! We went back a few weeks later after my birthday was close and my Dad had asked me what I would like for my birthday and I told him the red Sony Laptop I had seen at Conn's. My Dad's response was... are you sure you want to go back to Conns after what we have experienced with them... and I said well I have never seen a red laptop before and I would just love to have it for my birthday... and I think Sony is a good brand.

So, we went and purchased the Sony laptop... this time from a salesman named Daniel. Daniel is now denying this but the truth is he told us that if we bought the top warranty from Conns - if something went wrong with the computer they would replace it. Just to make sure I repeated what I heard back and he confirmed. Now he is saying he never said that, what do you expect from Crooks!

I took my laptop to my Computer Tech who has taken care of my other computers in the past and everything has always been done perfectly by him without any problems. He came highly recommended to me through word-of-mouth references. He has been in the business for many years - with an unblemished outstanding reputation. (Unlike Conns) He put on my Norton protection and personalized the new laptop for me. He told me that he had noticed it seemed "sluggish" and was slow in starting up and thought there might be a problem with it. I tried it for 3 days - and each time I was using it after being on it for awhile the screen would go black and it shut-down -- I would have to press the button to get it back on again and each time a screen would come up that stated... Windows was shutdown suddenly trying to recover. Obviously the laptop is seriously defective!

I called Daniel (the Conn's salesman who sold it to me) and told him what was going on and that I wanted to bring it back and exchange it for another one. Now, I get a totally different story then what I got when I was buying it. He told me no exchanges! I argued with him that I had - had it for only a few days and he knew it was a birthday present. I said there is no legitimate reason what a large store like Conns cannot take it back and give me another. I said besides I bought all the warranties Conns had to offer and you told me that if something went wrong with it you would take it back and give me another. He denied saying that!

So now I am in the process of trying to get ahold of Bill Nylin who is the Vice President and wrote the response statement to the Attorney General's Office. This is posted on the internet. I was stunned when I got on the internet to find out how to contact the corporate office and saw all the posted complaints and that they had even been in trouble with the Attorney General's office. Dear God... I thought. People are out shopping and they trust the representatives working for the stores like Conn's and they get Conned. I guess Conns is appropriately named because they are nothing but "Conn-Men"!

Their treatment of me has been extremely abusive and they need a class action suit filed against them by all of us.

The really sad thing is just like me - all of the rest of you - probably did not get on the internet or find this site until you had real problems with Conns. How do you stop this abuse by stores like Conns? How do you get to the unaware public - before they get "Conned by Conns?!

I am still fighting with them and will contact all media consumber protection agencies - and the attorney generals' office and file suit myself since I am a complex litigation paralegla if I have to - they are going to have some stress at a minimum from screwing me over!

Open for suggestions - will watch this site... CJ

I have never in my life experienced such horrendous customer service. I work for Bank of America and if I spoke to customers the way that 'Shaconna, ' the "so-called" supervisor in Beaumont talked to me, I would be walked to the door and fired. She immediately answered the call gruffly like she had better things to do than speak to me. She was verbally hostile, challenging me to "come down to the store because we have an officer that can take care of you." She basically spoke to me like I was one of her "girlfriends" or some stranger. Very, very unprofessional. I called in twice and was hung up on twice. The call center associates were rude. Why, because they know that their fellow African-American supervisor would cover for them. I don't care what race you are, you have no right to talk to customers that way, we pay your salary. If we stop buying and believe me I am, and others stop buying, believe me, I'll tell everyone I know and more to stop buying at Conn's, your company will go under. If you are considering shopping here...DON'T...this place is a garbage heep and I hope they go the way of Cicuit City. I am an electronics nut, and Conns has lost all future business from me. The second I can I'm paying off their account and throwing the receipt in their faces.

I have been treated so unfairly by Conn's. The way they treat their customers after the sale is horrible! Worse off you cannot talk to someone that is willing to help. No return calls and when they do..they speak to you so rudely.I will NEVER buy another product from Conn's in any state!. The word of mouth is very powerful..pass the word how you have been treated.

I agree, My service has been a nightmare ever
since I got my side -by side refrigerator years ago.
It has never ...ever worked properly and sometimes
it takes a month or more to get a part. They don't
call back when they say they will. They give you a total run around in the service department and they
could care less. I can't even get phone numbers that
I need from them. What a rip-off. It's not fair. Just
go listen to their ongoing message about their great
customer service! I'm so angry...and I'm not
a person who gets upset easily. You're caught in
their system and theirs nothing that you can do!

I HAVE A COMPLAINT AGAINST CONN'S CUSTOMER SERVICE AS WELL. I HAVE NEVER RECEIVED SUCH POOR CUSTOMER SERVICE FROM ANY OTHER APPLIANCE STORE. ORIGINALLY I WAS ATTRACTED BY THEIR AFFORDABLE PRICES BUT IT WAS NOT LONG AFTER I REALIZED THAT THOSE PRICES WERE GOING TO COST ME IN THE LONG RUN. A REFRIGERATOR I BOUGHT FROM CONN'S BROKE DOWN 6 MONTHS AFTER I HAD PURCHASED IT, I PLACED THE CALLED FOR THE TECHNINCIAN TO COME OUT TO MY HOUSE ON A THURSAY AND I WAS TOLD BY ONE OF THE REPS THAT THESE KIND OF SITUATIONS WERE CONSIDERED URGENT AND THAT SOMEONE WOULD BE OUT THERE WITHIN 48 HOURS, WELL 48 HOURS CAME AND WENT AND NO ONE WAS COMING, I CALLED BACK AND IT TURNS OUT THAT THE CALL I HAD MADE PREVIOUSLY WAS NOT EVEN FOUND IN THEIR SYSTEM, THEY RESCHEDULED ME FOR ANOTHER APPOINTMENT WHICH WAS ATTENDED TWO DAYS LATER THE REASON I WAS TOLD WAS BECAUSE THE TECH THAT TOOK CARE OF THE APPLIANCES IN THE AREA WHERE I LIVE WAS OUT SICK, I REALLY FOUND IT UNBELIEVEABLE THAT THEY ONLY HAD ONE PERSON WHO COULD DO THIS JOB, I HAD NO OTHER CHOICE BUT TO WAIT. ONCE THE TECH CAME AROUND HE TOLD ME IT WOULD TAKE 3 TO 6 WEEKS FOR THE PART TO COME IN AND FOR HIM TO INSTALL IT. I WAS SO UPSET I EVEN WENT INTO THE STORE TO SEE IF I COULD JUST GET AN EVEN EXCHANGE THAT IDEA WAS REFUSED COMPLETELY THEY OBVIOUSLY DID NOT UNDERSTAND THAT I WAS AT HOME WITHOUT A REFRIGERATOR AND WITH THREE CHILDREN THAT NEEDED TO HAVE MILK, EGGS AND SO ON. BY THIS TIME MY BILL FOR TAKEOUT WAS GETTING PRETTY EXPENSIVE. I TALKED TO THREE DIFFERENT SALESMEN AND TWO MANAGERS ABOUT MY SITUATION, ALL THEY DID WAS GIVE ME THE PHONE NUMBER FOR THE SUPERVISOR IN THE HOUSTON AREA, I WAS HONESTLY VERY DISAPPOINTED THAT THE SO CALLED SUPERVISOR WOULD NOT TAKE MY CALL, THERE WERE PROMISES I WOULD HEAR FROM HIM BUT I NEVER DID, I LEFT HIM MESSAGES LIKE 10 DIFFERENT TIMES. I ENDED UP WAITING FOR THE REPLACEMENT PART FOR ABOUT 4 WEEKS. IT WAS NOT UNTIL I THREATED TO GO AND DROPP OF THE REFRIGERATOR AT THE STORE'S FRONT DOOR THAT THEY OFFERED TO PAY FOR THE FOOD LOSS THAT I HAD SUFFERED. I WAS GIVEN AN APPLICATION TO FILL OUT AND I WAS SUPPOSE TO WAIT FOR AN ANSWER, I NEVER DID IT ALL I WANTED WAS FOR THE BROKEN REFRIGERATOR TO GET FIXED. NOW THAT SAME REFRIGERATOR IS BROKEN DOWN AGAIN I THINK I AM JUST GOING TO PUT IT OUT ON THE CURVE IN THE TRASH. ONE THING I WANT TO MAKE CLEAR I WILL NEVER BUY ANYTHING AT CONN'S IN MY LIFE. THEY ARE UNPROFESSIONAL, UNTRAINED, AND RUDE TO SAY THE LEAST THEY ARE RIPPING PEOPLE OFF.

we have dealt with conns for 48 years and bought all our appliances from them. we have a late model dish washer, it broke and they ordered parts. aweek ago today i called, they part camein. we waited a week and didnt hear from them so i called today and they said it will be 11 more days, because we were put on waiting list today.this is not the conns we have known for years. as far as i can tell your service and attitude stinks dudley mccabe

I just submitted another complaint about Conn's for the exact same that Rosemary had. Almost identical issue, very poor customer service. I've now been without my refrigerator for 4 weeks now. Had a long delayed part delivery followed by 2 no shows from the tech. Called them today and they said they have me scheduled for the 27th. Today's the 20th. I will never do business with these people again. I live in 15 minutes from Beaumont. I have the address for the cooperate office. I'm going down there to personally tell who ever will listen they have lost my business. I'm also going to give them the link to this web site.

Charles Westmoreland

It has been a living hell since my delivery on May 25th 2008. The frig was defected and they refused to replace it. I have gone through 13 people, 2 store managers in Lafayette, La. 2 asst. man. 1 salesman, 2 warehouse supervisor, 4 customer service in Corp. Beaumont and a service person. NO ONE HELPED ME. Stuck with a defected frig. Been buying appliances for over 40 years and will never, never buy from Conn's again. Their name speaks for itself. Horrible service and experience.

i bought a frigidaire all stainless steel refrigerator from conns and the compressor and evaporator went out on it within one year. called the service department and was told that the part should take about a week to get the parts. well it has now been over 3 weeks and the part finally came in, but i could not get the service technician back to install the parts due to the parts was not sent from san antonio to austin. i called and was told that the service was set up to be done on friday april 28th and it was not done and no one called to let me know what was happening. called back and was told that i would have a technician out between 5 and 7 pm, but no one showed up. this is a refrigerator that should not take 4 weeks to fix considering that this is the most inportant appliance in every household. i have lost food and cannot buy items needed to make meals for fear of germs growing without refrigeration. sending a certified letter to the corporation's office in beaumont requesting better attention be taken for customers with a refrigerator problem to be given priority since this is a need for any household. hopefully better consideration will be given as the management of this organization would treat us as important as if it was in their own home.

rosemary lester