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Reviews and Complaints

I was contacted by a conn's representive for the final payment on my account. I told the agent to call back the next day that I would give her a credit card payment.

She sent an electronic check payment unauthorized to my bank with out my permission. This caused an overdraft on my account. Most of all she did not have authorization to charge my bank account. I am turning this matter over to the fraud department of my bank.

Be carfull with company they will charge you account with out permission.

I have presented this before regarding the unemployment ins. we accquiered when we first contracted merchandise from Conn's. This was in 2007 and apparently when you continue to add merchandise to the existing account the benefits you purchase are not rolled over or they are just not added as part of the contract. Though the price increases none of the fees that are charged for that service are not removed, yet the service is denied when it is needed the most. And you the consumer are never told that it will change or be removed at notice to you. Who will acknowledge this at a later date to the consumer the carrier of the insurance not Conn's. Conn" will only demand what is owed to the account without even an investigation as why this would happen after a long period of time. As far as having their collectors making threats before hearing the facts. Well a lot has been paid to the account that would make a difference as to let Conn's know that ours was not intended to neglect our obligation but to seek an
answer to our delima to this matter. No threats just an honest answer. "Why were the benefits cancelled when we never requested it to cancel." And why are only the most recent contracts pulled to show of no ins. policy?" Go back to the original in 2007.

I work for conns as a electronic tech my boss told me i couldn't not tell the truth for some customers and it was getting out of hand and the store manager had a very bad attitude toward helping any customer when their TV broken down and no nobody at the store would take care of any customers cause they where on commission and to a make extra buck on offering a extended warranty to any customer they could convinced if they needed that service. I as a technician was instructed by my customer service manager not talk to anybody at the store and not to help any elderly and anybody else that still had a not expired warranty TV. When the TV just broken days on arrival. When customer read policy on front of me and I explain to me about of warranty that i could replace their TV’s and I explain that was not my job they need to talk to any managers about the warranty and I was instructed by my manager to repaired their TV. Customer responsibilities was to talk any manager of any stores from conns because it was not up to me to decide if i could replace their TV’s that was still under warranty. It was the service manager job to decide.

I felt sad that I that couldn't answer their questions when the TV’s broke down before the warranty expire. My boss told me i had to order parts even if the TV broke down and was still under warranty and knew i could be replace it for a new one. It’s was a constant battling to help them, but my conscience was not helping that the customer was paying my bills and putting food on my table too. But i had to make a choice a do the right thing, let me get myself fired and apply for unemployment because if I quit I won’t get any help. One thing i learn they are mean and slow on not being responsible on taking care of their customers and they already knew I was using used parts by a another tech that where defective and not working and sending the parts never on time to fix their TV’s and they blame the tech for the parts never getting in time to take care of the customer. They are wrong!

Conn's Texas took an unauthorized payment from my checking account they abuse the information you give them when you make a payment with either your check card or check do not give them this infomation make payments at location. Call them and stop them from doing this to you by recording and faxing-No Unauthorized Payments do not open an account with this Company they are know for Lemon Appiancse, Poor Customer Service, Warrenty Fraud and Now Theft with Customer personal checking account Ruthless Collection they do not work with customer they steel from them Beware of Conn's.

I had a zero interest loan with conn's and paid off the balance before the 6 months were up. It just so happened that Conn's did not credit one of my payments. When I found this out I faxed over to their "research department" a copy of the check that they cashed. I'm not sure why but I was told it takes TEN (yes ten) business days to review the check (even though clearly on the check was the routing number and record number they used to cash it). I called in frequently (six times) to see if it was updated and to ask if I could speak to the department myself but was told that the research department was separate of their location. To no real surprise ten business days came and went and no resolution. I called back today and asked for the manager and the manager said to call back during the morning hours because the customer service department can WALK OVER TO THE RESEARCH DEPARTMENT to get an update.

My finance charge has now kicked in and I'm concerned that it might affect me when getting credit for a future purchase in the near future and the rate that I get (car). Since I still have an outstanding payment, that has a high interest rate, my credit score might not be what it was before. Not to mention I was lied to and told that the "research department" works somewhere else.

If your looking for a company that has a good customer service experience after the sale or are looking for a company that you can make multiple purchases for in the future do not use this company.

Conns took money out of my account without my permission and has started doing that with the customers in Texas! Debt Collections has taken on a whole new phrase. Dont Pay Your Bill By Check Card or A Check! they keep that information and when your late they just Steel it from you Checking Account.

I will be protesting a Conn's on IH-35 and Walzem at 12:00 p.m. on Saturday. If you need a sign e-mail me below and I will have one for you.

When I was protesting at the Conn's store at 410 and McCullough in San Antonio, Texas I spoke to four individuals who were going to Conn's. I explained to the reason I was protesting, how Conn's employees lied to me, my extremely negative and rude experiences with Conn's customer service representatives and managers, how Conn's sales persons sale you services Conn's never intends to honor. After each conversation, each person did as I suggested. They went to BestBuy.

Don't take Conn's deceptative practices, sitting down. Fight for your Rights by protesting. Conn's hopes that you will only complain on-line and not file a lawsuit. In my opinion the less people who know about Conn's deceptative actions, the more victims they can feed upon.

E-mail me and I will provide you with all the information you need to sue Conn's for free no stings attached. You should also get a sign, stand on the sidewalk and warn your fellow Amercian's not to buy from Conns.

I purchased my sony VIO labtop computer in the middle of 2007, brand new. Within two weeks my labtop crashed and refused to operate. I returned it to Conns. Almost four weeks later Conns stated they had repaired my lab top by replacing the hard drive. One year later in July of 2008 the computer crashed again, same problem. I returned the labtop to Conns.

After six weeks numerious phone calls to individuals at Conns Walzem and IH 35 store, Conn's Service Repair Center in San Antonio, Texas, as well as, its Corporate headquaters in September of 2008 my lab top was returned to me. Conn's representatives were rude, lied to me, and did not return my phone calls. Anyway, once again they stated they had replaced the hard drive. After one month the lab top crashed again. I returned the lab top to Conns. After another month they returned it to me and stated they had replaced the hard drive.

In late November it crashed again. Once again they replaced the harddrive. Man, you would figure that if you have replaced the harddrive four times, maybe that is not the problem. In December of 2008 the lab top crashed again and Conns stated they replaced the hard drive. One of my Client is a computer repair person and he told me that the problem was the video and sound card which are both attached to the mother board. So, I explained to Conns that it is not the hard drive but the mother board. I event directed them to Microsofts website, but they said my computer was repaired. After four repair attempts why do I have to do their job. The problem is Conn's does not want to replace the motherboard because, it would cost as much as a new computer.

Anyway I took it home and it started doing the same thing again. I returned it the next day at 8:30 A.M. and showed the problems to the representatives at the front desk at the Conn's Service Repair Center. They took the computer and once again stated that there was nothing wrong with my labtop. This time Conn's did not replace the harddrive, but told me to come pick it up. When I requested a new computer, they said it was repaired and they would not give me a new one.

Anytime I spoke to a Conn's representative, they were rude. Anyway I am filing a Deceptive Trade Practices Claims against Conns in Bexar County, Texas. If you would like to join me please contact me at [protected]@yahoo.com. Since posting this message employees of Conns have done what they do best, blame their customer.

I am refusing to accept the lab top in its current condition, broken. I am picketing all Conns in San Antonio with a sign that reads, "Don't Buy From Conn's Ask Me Why [protected]. I have been contacted by forty people so far with problems with Conn's.

Don't Buy At Conn's. I am willing to e-mail for free a copy of the Deceptative Trade Practices (DPTA) letter, DPTA petition, all discovery, and a copy of Texas' DPTA law to all persons wanting a copy. I do not want your money, I just want justice.

There were several mistakes made by Conn's with my purchase of a new fridge. Mistakes happen, but when Conn's makes them, they do not fix them. I have gotten the 'run around' for a month trying to fix their mistakes - no one takes ownership, their payment systems have conflicting information, they are rude, hang up on you and do not come through on their promises. This has been the single most horrible service I have ever received - please do not be completely screwed by Conn's - they are truly a CONN JOB!

Chair under warranty broke, says contractor will fix it, has been over 2 months and just ordered parts, because conns has just o. K. Ed payment for parts still have to wait for parts then make appt. To get fixed won't give me refund or anoter chair must wait more

My wife and I have been customer of Conns for several years. So it's just natural when were looking for electronic to shop at Conns first. So we visited the Hulen Conns store where we met this sales person Jason. We picked out a couple items and then went to check out. I explained to Jason that I had a revolving account with Conns and that I didn't want to run a new credit application. He said that wouldn't be a problem so I gave him my account number where I have a 4400 dollar credit limit with no balance. Well as Im doing this he's running a new credit application. I seen on the computer screen approved so I asked Jason what that meant he acted like I didn't see that he just ran my credit with out my approval. After 30 min or so of asking him if he had ran a new application instead of using my current revolving charge account we decided that we were done. I called the Conns credit center and they said that a new credit application was submitted. I never auth Conns to run my credit and I feel that there must have been some underlighned reasonn that he wanted to start a new application. Conns needs to review there process on new application like having someone sign before they submit an application to pull there credit. I have contacted the Conns corp office and haven't had a return phone call. By the way the mannager Mark and Bill wasnt able to say much, but thier sorry.

Visited conn's in corpus christi tx at 7am in morning as was interested in a 52"sony flat screen tv advertised for $1900 at 0% interest of course when I asked about this particular tv, the salesman asked lets see if you qualify? Well I gave them my information and 3 hours later they still did not have an answer for me I then advised them I was leaving and to call me to see if my credit had qualified... I then went home only to talk about how great this deal was to my parents they to were interested as they were in the market for a new tv so we went back to the store.. Needless to say we got approved after being there another 2 hours as we look over the contract we saw that the figures did not add up... Charges of insurance for theft were added at $15 a month when we questioned it we were told this was mandatory... As we continued reviewing the contract we had more questions as the numbers did not add up... Turns out it was at 21% when we questioned we were told this model does not qualify for 0% unless we allowed them to sell us the tv for the original price... Ha did they think we were born yesterday... We proceeded to speak to several managers (One was named homer) about the fact that the salesman assured us that this tv qualified for 0% of course they used the old 'this salesman is new" line. Why professionals think this is the answer to everything is beyond anyone one's guest

Frances at Conn's called me to advise me my account was overdue, I explained to her that I had sent in the payment and it had cleared the bank earlier this week prior to her call, after checking it appears that my account was NOT correctly credited, so she wanted me to send in another payment instead of Conn's correcting THEIR mistake, I don't think so! If you do business with this company you might want to check your account and verify it with your payments.

Samsung HD LCD TV 1080P was purchase. After 7 hours of operation, TV failed!
Conn's will not except it for a return.
Says that TV needs to be repaired by a Samsung REP!
Then if it can be repaired, they want to charge a 15% re-stocking fee because the box was opened!

Please avoid this company at all costs. DO NOT BUY ANYTHING FROM THIS COMPANY!

I am seeking the advice of my attorney and have contacted the BBB in Louisiana and made them aware of this company.
I am also contacting the Baton Rouge Chamber of Commerce about this incident.

I purchase a refrigerator, washer and dryer last January and paid $400.00 as a down payment. I didn't realize until a few weeks later that the finance charge was applied to the total not to the total less $400.00. I have been trying to get them to correct the intentional error for months. I call the store, I go into the store, I call their corporation headquarters, they tell me their is nothing they are going to do about it because I signed the contract.

Conn's is a poor excuse for a company! Their employees in the corporate office in Beaumont, Texas are very rude all the time, they will tell you there is no one else to talk to when you call about a complaint you have to deal with whomever you get on the phone.

I am going to file a complaint with the Attorney's General office. I am sick of dealing with them and talk to as if I am sub-human.

I purchased a projector TV from Conn's Appliances in Texas in Oct 2005. In January 2006 the TV began experiencing problems. The screen began to dim and eventually went blank. I contacted Conn's and Toshiba, the manufacturer. I eventually got the Conn's sales rep and store manager to agree to allow me to return the TV for an exchange for a similiar product. I drove 25 miles on a cold winter night in February. The store manager had one of his employees unload the old TV take it to the back stock room and load a new boxed TV onto my truck. As I was about to walk out of the store, the manager told me there was a problem. He instructed his employee to remove the new TV from my truck and bring the old one up to the front of the store. I was told the service manager wanted to look at the old TV and it would take a few minutes. I stood in front of the store for over an hour until the service manager finally arrived. He looked at the TV, and replaced what he thought was a faulty part. I went home tired and very inconvienced. But I thought the TV was OK. This week the screen went blank as before. I called Conn's and asked for a replacement TV as I wanted before. A Company rep called me and told me the TV was mine and Conn's would not give me a new one, I needed to take it up with the manufacturer. Conn's only sent a service rep out to replace the same part as before. While at my house the rep commented that they were having trouble with that part. The TV has broken twice after only six months for the same reason. Conn's and Toshiba both must know that this is a defective unit. I am being left 'hanging in the wind' with an expensive TV. Do they plan to keep replacing the same part until my warranty runs out, and then as the Conn's rep stated, ' the TV is mine'? I would like Conn's or Toshiba to refund my money or give me a different brand of TV. This is another case of the consumer being pushed around by big business. On top of all this I feel I am being discriminated against because I am in an age minority. I would appreciate help!

I have been getting calls on my Cell phone for several weeks now for someones account I don't know. I have talked with several people at conn's. I have been told twice now that the problem has been taken care of, but I keep getting these calls for someone else (i do not know). I talked with a lady (very nice lady) from beaumont office in the legal department. She found where my number was and took it off finally I get some peace (you would think huh!) NOT!. I'm starting to get calls from Conn's again and I'm so tired of them!

These so called COLLECTORS! are very RUDE at one point I got mad told the man it wasn't my account and if they didn't stop calling me I would call my lawyer. His words to me was "what is his name, give me his number". Well I really want to go legal with it and now I am going to call to see what I can do! This is hurrassment and it isn't my account!

worst example of not only of general sales ethics but supposed HIGH END retaliers I have ever seen.. I refuse to darken their doors again. Staff (including Dallas Cop for security) were more iterested I the Dallas Cowboy game in the TV dept. than customer milling around looking for assistance. I could have walked out of that store with a deep freeze and not be noticed. Sales clerk left for lunch mid transaction wile we stepped outside to have a cigarette to kiill time while the guy inside was pulling his head outof his #. Then when the money thing was transacted, we werte informed the TV was actually at the hub across town, wherein we waited another 45 min to get the damn TV into the car. Its like they pass out Valium to their employees upon punching in for work. Total time for simple TV transaction, 3 hours. I hate to cut this blog short but I have to get on the road and finish my Sunday tasks today (Monday) that were ruined by the lengthy "Conns Experience".

My husband and I will never purchase anything every again at Conn's. They started calling before the payment was late and not just once. Leagally you are only allowed to call once a day if a message is left. We were receiving messages in both english and spanish as well as text messages to my personal cell phone. They were told to stop calling but would argue over the phone and hang up on us as well as yell at us. I will never purchase anything there again and urge other people to not as well.

I bought a livingroom suit from the Cherry Lane location August of 2008. When we bought it I told the sales person manager that I did not want Ashley brand furniture since we had a bad experience with it in the past. The suit I pick out was supposed to be a Lane product but after looking at my contract it Staed Ashley's. I called the manager, Van Woods and he assured me it was a Lane product. When it arrived sure enoght it was an Ashley living room suit. I called Van and he said since he had mistakenly assured me that it was Lane he would give us a 5 yr extended warranty on it AT NO CHARGE. I kept waiting to get something in the mail but nothing ever came. So I went into the store and Van no longer worked at this location. The new manager said that nothing was noted on my account and I said "would he have had to get it approved from corporate" he said no, it would be noted on my account at the store. Well an employee told me that Van was working at the Hulen store and so I called him and he said the did remember the situtation and would look into it and call me back. That was over a month ago. I just want the warranty because this suit is already showing wear.

If this situtation was not enough, to make a long story short, I have made over 15 calls to the corporate office regarding a 100.00 payment made back in January with a check that was made out to Macy's by mistake. The store took the check and it cleared my bank on January 28th. I have faxed this check 4 times and finally today a nice young man (the first person with a brain I have talked to) acknowledged that there were two reports made to have my check refunded to me. But a supervisor named Clint Walton could not even help me. He said he would call me back and then was transferred to another department. This company has the WORST customer service I have ever dealt with. We have in the last two years spent almost 7, 000.00. I refuse to deal with these people again.