Costco
Reviews and Complaints

Purchased a $5000 tv at Costco online, was delivered with a battered box. I called to send it back and have it replaced. By the time a new one was delivered and the old one picked up, the payment was due.
I called to ask for the billing to be adjusted as the tv had just been received and the payment was expected 'immediately'. Request denied. I said I would then return the tv and shop elsewhere..that didn't seem to matter.
When returning the tv the next morning to my local Costco store it was suggested I call 'head office' as they thought my request made sense considering ...
I did... *no option for customer service or complaints?!? ..though I was speaking with someone in membership and informed her I would also be cancelling my membership, it seemed to matter very little.
Sad how little value some of these corporations put on paying customers.
Taking my business elsewhere where it will be more appreciated.

A. Arts

We purchased a GE refrigerator ($1500) on the Costco website on Friday March 22, 2019. Our fridge died two days prior so we needed a new one a.s.a.p. and all the other retailers (Lowe's, Home Depot, Best Buy etc.) had a two to three week wait for delivery. We purchased the GE and were scheduled for a Tuesday March 25 delivery with a 30 minute call from the driver before arriving. Only a four day wait which we thought was pretty manageable. My wife stayed home from work to accept the delivery on the 25th but no call. By 7pm we called Costco customer service to ask about the delivery and after a 15 minute hold we were told that the product had been damaged in transport. Why weren't we notified I asked? "Well, they should have called you" the woman explained. They? Not even an apology. Then she said the soonest they could deliver it was in two weeks! We canceled the order and got them to credit our card back. We've never had a problem with Costco before and I thought we could expect better from them but now we've lost all confidence in Costco. They are just another lame retailer that can't deliver what they promise. After being a member for more than five years I will not be renewing my membership.

Purchased Samsung 65 inch television in November 2017 with two year warranty plus 3 year extended warranty through Square Trade. In March 2019, the television just stopped...no power. Called Costco concierge desk who first trade to diagnose over phone and then stated a repairman would call within 3 days to set an appointment. Three days later a follow up fro Costco...your part is in the repairman will contact you. Next day, repairman states part is not in. Anyhoo, a later repairman comes out, replaces a board...still no power. He then replaces a second board...we have power. Repairman leaves and I configure the settings and for ten minutes everything is fine. However once the television is turned off...it loses memory and all settings. We call repairman immediately before he makes it to next appointment. He attempts a repair with no luck and says call the Concierge desk again. We do so and they set up a second/third repair with Samsung. Samsung tries for two hours to perform remote maintenance no luck and then in a conference call with Costco's Concierge states that the TV is Not repairable. Concierge desk APPEARS to accept that verdict and tells us management review will call within 24 hours with a resolution ...which they will not tell us what the options are. We didn't receive a phone call.

Four days later we attempt to reach the escalation desk again and are placed on a two hour hold. We try again later to no avail. Finally about six in the afternoon we reach someone who tells us that the entire process has to be repeated...repair visit, management review...and no they will not tell us the options.

Frustration level is very high considering every time we mount or dismount the television we must pay a company to do so. We paid for it to be dismounted for the service call and had it remounted once power was regained. No we're told the process must be repeated. Additionally there is the time off work waiting for the repairman and the remote repair attempt by Samsung. Called. directly to Costco Customer Service and was told that CS will review and call us back in three days. I don't consider this great customer service and at this point the television hasn't function correctly for nearly a month.

I think we would have been better off going directly through Square Trade rather than getting Costco to repair.

Hello,

I ordered ipad pro online from costco.ca back in January and have never received product.
I reached out to customer services, they suggested me to contact UPS, who replied they are not responsible.
Again I contacted costco, they asked me to bring the police report, which I did.
and now they are saying they can not do anything.
please help.

thanks
Rakesh

On the news this morning I saw that Costco is selling a 27 pound lobster claw. Why in the world would you promote the harvesting of a creature that is most likely older than you and maybe your Grandmother too. Because of corporations like you, nice publicity right, and irresponsible fishermen like the one that sold this to you, great money right, we are losing our giants of the sea. Is there no sense of responsibility with your corporation to respect a creature that has lived so long ? Do you really think you are setting a good example or promoting the extinction of all older and large animals for piddly things like money and publicity? That was a National Geographic learning opportunity if I ever saw one. Instead it will be eaten and not allowed to further it's line of big lobsters or a learning opportunity for all. I will not shop in your stores anymore, this is disgusting and irresponsible publicity act. I would also like the name and address of the company that thought this was a good idea.
Sincerely,
Katherine Nessmith
[protected]@yahoo.com

i just left the costco whse in Holbrook, NY.

there was no one to pack my basket at the register and the cashier kept pushing all my purchases down the chute with no regard to my food or other items.

I asked him are you going to pack my wagon or just keep pushing the mdse down the chute until something is crushed or damaged.

I find more and more there is no one to pack the mdse into the carts at this store.

he told me has no packer and it is not his job, he was rude.

is this the new standard for costco with no packers and rude cashiers?

I had to pack the items into the wagon my self which i am not against and have done many times however today i was not in the mindframe to do it and cashier was nasty and refused.

Please let me know if this is the new standard at Costco as i have always been so pleased with your cashiers as they are always so pleasant.

The cashier was Matt M operator #19. MY receipt is from 3/14/19 - 11:29am

Thank you
Anthony Catanese
[protected]

To whom it may concern,

On Wednesday March 6, 2019 around 1pm on my work lunch break. I had to return two items and buy dinner rolls for a work baby shower (for the next day). There were no dinner rolls available on the display tables and they wouldn't be any rolls for twenty minutes according to lady in the bakery. Unfortunately, I didn't have time to wait since I was there on my lunch hour. Plus, a lot of time was wasted with finding a parking spot. It's very chaotic in the parking lot.

As much as I enjoy Costco, I will never return that the San Leandro Costco during a time restraint.

We bought the President feta cheese this month at a Costco near Baltimore. I usually buy it and have never had an issue. Today when I opened the container we had recently opened, the cheese was covered in pink dots surrounding it. I am worried it could be listeria since I am pregnant and it could induce an abortion. I throw the cheese out and i will throw the unopened other cheese. It's the first time this has happened so I wanted to report it in case there was a contamination with listeria which could put many people in danger. Thank you!

I just got a call from the pharmacy on Rt.70 in Brick, NJ, soliciting me about taking statins !
For a pharmacy that rarely gets orders filled on time when the customer is waiting, how do they have time to solicit customers at home ?
When I got upset at this idiotic solicitation, the caller kept repeating, " I'm just doing what Roy told me to do".. Seriously ?
First, Roy isn't a doctor, and if he was, he's not MY doctor. I listen to my doctor, not a pharmacist that knows nothing about me, so stay out of my business !
This makes me wonder, is Costco corporate aware of this ? Do they condone this ?
Is corporate getting some "favor" from the drug manufacturer?
Or is "Roy" doing this on his own?
I think the government should be made aware of this, it smells bad..
If I ever get another call like this, you will lose my business forever !

Order [protected]

Beware of vendor malpractice
I purchased this product through costco. 1. Vendor shipped a 12.5"mattress instead of 14" mattress. They sent item 1045600 instead of item #1166323 2. When I called costco the costco reps have no idea of the product that is sold on costco website. Costco has no product and customer service specialists like llbean who will immediately provide product expertise. 3. The vendor indulged in malpractice because they made documentation of 14"precision mattress whereas delivered 12.5"gelchoice mattress. Comfortably sneaked through a cheper mattress. Beware. 4. I have been a costco customer for 20 years however costco refused to take immediate action on this. The online rep was supposed to start a return process and have the mattress picked up by fedex. I requestedthe mattress to be picked up by the delivery company that delivered asap. We are not home for fedex pickup. I had to start the return process online on costco website. 5. Lastly, costco refused immediate refund on my credit card. If you order this item, you willget cheated for a cheaper item on same paperwork by the vendor. Costco will not refund you, nor pickup the return quickly. Costco has no answers to customers problems and does not choose vendors wisely that will cheat its customers. My executive membership fee down the drain.

Dear Costco, I went to get my regular supply of Litter Purrfect kitty litter in big green tubs and could not understand why it is now not clumping properly and spreads instead of making a round lump.

Imagine my surprise upon examining the tub that it is now Simply Purrfect - same green tub. This is very deceptive since it is such an inferior product and using the same packaging.

When are you bringing back Litter Purrfect? The imitation substitute simple wont do!

I called corporate to get a refund on my Executive membership and was told they could not do it, but the supervisor, Andrew, said he would send an email on my behalf to the store requesting they give me the full refund for the membership fee. When I got there, the person helping me said she could only give me $60. and not the $120. I paid for the membership. I asked to see the store manager. I had to wait about 15 minutes for him to come. His name was Eric. I was trying to explain to him what had transpired up to that point when he cut me off saying that he would give me a refund of $60. I tried several times to explain my position, but he was very rude, arrogant and condescending. I was quite upset but I did not yell, curse, call names or be rude in any way! I was only trying to explain and ask questions. He told me I was being very rude and he would give me the $120. just to get rid of me. He then asked me if there was anything else he could do for me and I asked him if he would explain to me why he only wanted to give me $60. for the membership when the sign on the wall said, "Executive Membership $120". He said he wouldn't explain to me because I was rude to him and it wouldn't matter anyway.

I have never been treated so rudely by a management position in my life, and I am 77 years old. I do not understand how a person with this type of disposition could have reached a position of manager.

I purchased this "refresh skin therapy fruit acid 15% gel peel" from sunnyvale costco yesterday (jan 8, 2019) and applied for 3 minutes.
I got burnt marks on one of my cheek bone and it is looking really bad.
Also I felt redness around my nose area after use.
My skin is showing total burn sports and its itching very badly. This product is very harmful and it totally spoiled my face and health.

Please bring back Amex, Citibank is the WORST, and imagine they were partnered with Sears and look what happened to them. I have canceled my Costco membership and will not do business with #Citibank EVER. In a world of humans, start treating them as such. I am not a system as the girl at Citibank called my card issue and refused to help or get someone who could. On 01/2/2019 I applied for a Citibank card and have a 800 score, plenty of income and was denied for too many inquiries on my credit. I called credit bureaus and they do not see them so they are in fact an error in Citibanks system. They refused to talk to Experian who was willing to tell them the correct info but NOPE. No help form them and Costco doesn't care either, they said that's Citibanks deal not theirs. Well if you do business with someone like they do you should care ALOT. Im done and good riddance to the worst customer service EVER.

I'm very disappointed that the batteries that I bought from Costco are all leaking. The expiry date is Dec 2023. One of them never used was sitting on my table and just exploded. Now the problem is that the light I had the batteries in is also damaged. I would like to get compensation for the batteries and the light. Your extremely disappointed customer.
Sincerely
Carmela
[protected]@gmail.com

Please please bring back the previous brand of pre-cooked bacon. The current offering of the hickory smoked precooked bacon is terrible. The taste has a chemical taste and extremely strong sodium taste is of very poor quality not to mention with that amount in one package, not having the resealable bag is frustrating. The prior brand and bag was perfect and was a staple at Costco for many years. Please bring it back!

This product barely clumps and makes a terrible mess of the cat bin. You have to scrape a wet mess out of the bin every day. It is confusing as to why a company would waste all the resources to make an ineffective product. They have absolutely no idea how to make cat litter but are excellent at wasting people's time and money. I will never use this useless product again. It shouldn't be sold as a clumping product since that is false advertising.

You may have a serious recipe failure with batch #18332L1, expiration 28 November 2019. I have used this product without problem in the past. Latest purchase was combined with CC Cookie Dough that tastes as expected. The Chocolate Browne is, however, dramatically different in taste and smell. The offensive taste is like salt brine mixed with cacao that is equally off in some way. Regardless, the product as it is now is inedible beyond just preference. It actually tastes as if a major recipe malfunction has occurred. Thank you for your attention.

W.S. Evans
evans.[protected]@gmail.com