Costco
Reviews and Complaints

I have been a member 2009 and i have always had a good experience, but today (10/4/2017) my family and I were treated horror-ably. What happened was a family member went to pay for a $660 dollar transaction and we were stopped and told that she had to be a member to pay for the transaction. This has never been a problem before but for some reason this is a rule we were unaware of. Instead of helping us work this out the cashier throw her hands up and walked away. A supervisor by the name of Garfield stepped in and explained things to us. We asked if he could let it work this time and in the future we understand the rule and there would be no more problems. After about 5 minutes of telling us its not going to happen, he cancelled the transaction, tore off the receipts, walked away saying 'Have a nice day'. Basically saying 'f*** off'. We were standing there with two carts and no help. Managers Katy and Jackie came over and allowed the transaction. I think Garfield could have been nicer. I will be telling everyone i know of this unpleasant experience.

Mayfield Heights (3.95 mi)
1409 Golden Gate Blvd
Cleveland, OH [protected]
[protected]

In trying to cost-out an auto and home owner's insurance policy (i.e., discuss options) with an agent over the phone, the agent ended the call abruptly because he didn't like question or feel like answering the question I was asking. He was very rude and terse from the beginning to the end of the call. This was disappointing to say the least since we have come to view Costco as a quality and courteous company. Unfortunately, we have little information about the representative we spoke with other than he was affiliated with Ameriprise. I think this will be a no-go for us. Very disappointed with our experience.

I got seriously trouble with tire center.
I came to tire center last Monday to change tire and I spoke with service guy his name is manta.
At that time he told me that he can not finish to change tire today because many people line up already.
Also he can not take appointment also.
Only thing he told me that if you come early morning then I will change tire for you.

That's why I came tire center 10:25 am but he said same that I am sorry he can not do today.
Tire center open 10 am what am I supposed to do, also he don't take appointment either.

Your company need to explain to me how can I change tire and about my wast time cause he told me wrong.
I told him today I have only one car please take appointment or do same day service but he said sorry.
I don't believe this situation and I never heard that Costco does not change tire same day.
Please answer to me at [protected]@yahoo.com
My name is suk Kim
Kim

Hello. My name is Mayra Romero Ramirez. Below are a summary of the sequence of my communication attemps and discussion of an order I placed.

Costco membership: [protected]

Order# [protected] Berkdale 14'×10' shed. Order placed online on 8/12/17

Item delivered 09/13/17 to curbside.

Opened package on 09/17/17 after getting five family members together to place items on back yard. After opening I noticed roof is missing and also one piece of wood looks like it has a trail that appears to be eaten by insect. Noticed there was a letter with phone numbers from company that delivered.

09/18 Called Regional office at [protected] left a voice message to be called back. No call back.

09/20/17 called Assistant Manager Rod Averett [protected] left a message to call me back. No call back.

09/21/17 Missed call from regional office. Received a voice message stating the wanted to schedule for someone to build it. Called back same day and spoke to someone and made complaint. Person took my number and stated a manager will call me. Did not get a call.

09/27/17 called Costco [protected]- spoke to Kyle Sept 27, 2017 7:30 pm. Explained to Kyle. And was on phone for about 45 minutes trying to convey that it would be impossible for me to put the order at curbside because of the size. Kyle stated that the Resolution department will call me in 2-3 business days.

10/03 Missed call and received voice message which was left at 02:24 pm from Tenisha costco online resolution department. Stating that package needs to be placed outside at curbside to be picked up and I will be called by the company that delivered to have this scheduled.

10/03/2017 @ 05:15. Spoke to Tarren badge #1404499 and informed her of issue requested to speak to Supervisor or manager. Transferred to @05:40: spoke to Jaime from "online order" I informed Jaime that I had not authorized nor approved for items to be picked at curbside. Jaime placed me on hold for her to reach to a supervisor. 45 minutes into the entire call...still waiting message gotten.. "I am sorry. We are experiencing technical difficulties and and unable to process your call". And call got hunged up.

I need to be called back at [protected] to resolve this issue.

customer ID [protected]

I bought an eyeglasses 2 years ago, from Costco Taiwan Kaohsiung branch.
I am a surfer so I always bring it to the beach and leave it with towel and clothes, 2 hours at most I'd have finished my surfing session and go home.

1 year ago my glass was becoming blurry, I went to Taoyuan branch, the optical dept checked for 2 seconds and replace a new one for free. I was not aware of what happened to my glasses and anyway I got a new one so I think it is the quality issue

2 weeks ago my glasses was blurry again, and I went to Sijih branch, the optical dept lady firstly told me it's over one year so I have to pay for a new one, and she also said I used the glasses the wrong way so it's my fault for the result, she said I should keep it in the ice bucket(WTH?!), I couldn't belive I got this ice bucket answer, and she also said that I am suspicious because I bought it in Kaohsiung branch, replaced 1st time at Taoyuan branch, and now I came to Sijih branch. I think she accused me that I wnet to different branch for suspicious reason ( what reasons I don't know).

So I went to Taoyuan branch to check my classes, the optical dept check my member ID and immediatelly told me I should not leave the glasses on beach, it's my fault, they have done service one time, there is no way for second replacement. I ask why my old 10 years glasses bought from store other than Costco never got wrong, but I bought your product and got blurry in one year? she said because the technology is improved ( WTF again?!), now I know you have put some note on my member record so the optical dept at Taiyuan treated me like a thief.

My desirable solution
1. please tell me clearly how to use the eye glasses on beach? and firmly tell every customer that your eye glasses should be kept in a ice busket if you brought it to the beach

2. I would like a full refund for this eye glasses and I will never come back for any optical product at Costco.

My sister and I were throwing a Baby Shower, so we went to Cosco in East Peoria Illinois. We bought a pre-made fruit tray with grapes, cantaloupe, strawberries, pineapple . We also bought small cucumbers, large bag of celery and carrots. The next day was the shower and as we were getting the food we purchased out, we noticed all of it was bad. All the fruit and veggies were frozen at one time and thawed. Very mooshy, and half rotten. My sister took the fruit and cucumbers back and did receive our money back. I didn't have time to take back the rest of the bad food. I just wanted Cosco to know. I have never had a problem before, the only reason I am writing this is because there was not one fruit or veggie that was good. I will definitely make sure next time to throughly look over anything fresh.

I purchased Madeleines made by Sugar Bowl Bakery on 6/21/17. I was eating one piece when I fished out a nail clipping from my mouth with my tongue. I placed that piece in a zip lock bag but later, I discovered more nail clippings at the bottom of the bag in addition to the initial nail clipping. They must have came loose as that piece of madeleine was drying out. So at first, it was just one nail (in the tape) and later I find 7 more. I contacted Sugar Bowl Bakery and they replied back: "We found the samples that you sent to us to be similar to nail clippings. However, we cannot determine how it got into the product." No compensation, nothing whatsoever. Just an apology.

While shopping today at Costco Bend, Oregon, I saw something that is becoming all too common. Pets being allowed to accompany their owners into grocery stores. At 12:00 pm today, October 1 there was a family of four shopping the meat department with a small dog, about 15 pounds, being carried by a teenager, then being pushed around in a cart. I appreciate and respect access for service animals, but have no tolerance for pets or comfort animals in restaurants or grocery stores. I am a dog owner and lover but would never dream of subjecting other people while shopping or eating. I would appreciate it if you would clarify why this is allowed in your grocery store. Thank you, Gordon Gravatt

Visited the Des Moines store on September 30, 2017 for a few items. Cashier was rude when paying. Used a debit card to pay and the machine was not working properly. The cashier didn't help explain what to do, but rudely commented "the bottom one, I said it three times". Even though he gave no explanation on how to proceed. Cashiers name was Orlando.

On 09/29/17 I went to the optical department to get my new glasses tightened. As the tech was tightening them she slipped with the screwdriver. She cleaned them, and then said oh you have a scratch on them. I told her that there wasn’t one when I brought them in because I just cleaned them. She then said that it probably happened while they were in the case. I can’t prove she did it, but the scratch coincides with how she was working on them. I’m very disappointed they are a brand new pair of glasses.

At Rohnert Park CA Costco entrance a customer unknowingly dropped his Costco card after showing it to the employee, Adam. Adamcalled out to get his attention but The he couldn't hear because he had ear phones on. The second call of "sir" was heard and the customer turned around about the same time as Adam said "get your earphones out of your butt". The customer didn't hear the unnecessary and unprofessional comment but other customers including myself did. Probably not the representation you are looking for in an employee

The cashier name Nancy C. was very rude in the Edmonton South store. I've been visiting for 4 years and never had an issue or complaint with the store.

At the checkout, I heard she spoke to the customer before me in an unfriendly way that they should have left the non-heavy items on the belt.

I don't know when they started to change the rule or reinforce the existing unwritten rule. Whatever, to be respectful, I left only one 18-Liter Canola oil jar and 1.75-Liter x 2 ketchup (tied together) in the shopping cart, and put all the other stuffs on the belt.

When I proceeded, she slammed down the ketchup in the cart and scanned them rudely, then she spoke up and made me feel so hostile immediately because of her tone "Next time keep the heavy items in cart only!". It was rude, absolutely!

My family visit this store regularly and we always sort items out when checking out. If you think we had it done wrongly, you can speak out, or if it is a common issue, then put a sticker at a high visible spot, but the most important thing: use your good manners!

I will continue to visit the store, but I definitely will avoid her!

I’ve been standing in line to return a product for fifteen minutes and the line hasn’t moved. Three cashiers have been helping the same return customer while the line is all the way to the parking lot. Why aren’t they helping other customers. We asked to talk to a manager and the door guy didn’t call anyone. This is unacceptable service. There should be a manager here helping get the line down or resolve the issue.

I sent a complaint about the head pharmacist at your kona store yesterday and the extremely rude treatment by her only to get a call today from someone that heard her say things like I was just a druggy looking for my next fix after I had left the store, apparently not only did she tell me she had the medicine but refused to fill my prescription ( she actually chuckled as she said it ) but she diagnosed me and spit out slanderous remarks about me, it's bad enough living with life changing injuries but to be ridiculed and slandered too is to much people

I was in Costco today to pick up a pair of eye glasses I ordered. While visiting I decided to look at the Ta's and see what options were available. One model caught my eye and I looked at the price, and it seemed to good to be true. So I asked a Costco employee ( I was later told he was a supervisor ) who told me the TV was $1579 and pointed to and touched the tag and TV. I told him it didn't seem right and he said that is what it is and started to walk away. I continued to try and ask questions as he kept walking away, and he told Adam to help me. Adam didn't work in the area, but listened to my concerns and notified me the TV was marked/tagged incorrectly. And the price would be $2479. I commented on how rude the other person was and he told me it wasn't right how he interacted with me. I asked to speak to a Manager and waited for over ten minutes for Anthony to walk over. During this time I observed people moving around printing the correct sign and trying to hang it on the beam before I would notice. As I was standing in front of the display, they waited to hand it to Anthony. I asked if they would match the price, and he made an accusation that policy was not to price match because a member switched the signs. I told him quickly to check the Camera's! That was now two separate members of the leadership team that have disrespected me in a matter of 15 minutes.
After my telling him I did not touch the signs he said there was nothing he could do. He did say he would talk to Adam to find out who the person was and talk to them.

I have never been so embarrassed in 43 years to have been talked to like that at a place I pay to shop in. And on top of it to be accused of switching tags? That really ticked me off. It took everything I had not to make a scene. I bit my lip and walked away wanting to walk over to the service desk and tell them to cancel my membership.

Is this what is expected? Am I missing something? I have learned a long time ago when you have a great experience you tell a few friends. When you have a bad one you tell as many as will listed. I don't believe what I experienced is the norm, and want to allow for this to be made right. I would like to talk with the district manager and see if he is aware of what happens in this club.

Kevin

[protected]@gmail.com

I have bought many boxes of Penn Tennis balls and see many balls with defect at the first time use. Please have the option to buy Pro Penn or regular Penn in your ware house. The whole box pricing is very good, just please provide the option to buy a box of Pro Penn, not just regular Penn, which has bad quality. Many balls do not have proper pressure and have to be discarded at the first use. This is a very frustrating experience. Thank you.

I was shopping at this Costco location today Sept. 29 when around 11:30am I decided to have my tires filled with nitrogen. I asked -Shentake B. who was at the service desk and said they could do it for me right away since they were not busy. As soon as they took it in I received a call from my daughter in law in Warren that my grandson has taken ill and needed to see a doctor. When Shentake B. notified me that my car is ready I went to pick it in a hurry but there was a blue pickup truck blocking the service bay. Politely I asked Ken who was working on the truck to please move it a little bit so I can leave and explained my predicament. He snapped and told me to wait till he is finished and I reminded him again why I need to leave as soon as possible but instead he gave me a funny look and told me to speak to the owner of the truck. Why do I have to do that? This guy is a total revetsal of what Shentale. B was-so friendly and polite. Wouldn't it be easier to just move the truck so I can leave but I guess it was too much work for him to do so or he just want to stick to what he said no matter what. I got upset and told him off - to me his primary job is customer service and surely this guy need to he reminded of his obligation to Costco customers. He was rude and arrogant and I am not taking this from someone who has no respect for customers and I reminded him that he was there at Costco whose primary duty is service. If someone has to accomodate somebody it is him and not the other way around. I left feeling so bad about the fact that I was put in a situation where someone in my position with a genuine reason to ask for a very little favor with very little effort from would have some compassion and understanding . This is the first time Ive been treated at Costco this way. Ive been with Costco for such a long way back when it was Price Club, Price Costco. Today is such a big disappointment for me. I feel I need there is a need for this unusual incident to be addressed - its not a reflection of Costco as a whole in any way and I wont let this one person destroy Costcos good reputation.

Resoectfully,

V. F. Orevillo (Retired-Continental Airlines)
Executive Member

I ordered 4 sets of tires online to be installed at the Apex Costco in Cary, NC last week. Got a call from the tire dept that the tires arrived and wanted to set up an appt, which I did on Sept 26 at Noon. It took only about 40 min, which was great. When my wife and I went to pick up the van, we noticed scratches on the right side above the rear tire. We also noticed a couple of lines of new scratches above the right front tire. I brought this to the tire center clerk, whose name was Mark. He came and looked at the scratches and the first thing he said was "these scratches do not look like something we've caused" "I don't know what could've caused these scratches from our shop". Apparently, he was not taking this seriously, and I felt that he was accusing me of "lie". I asked him to bring this up to the Costco manager, at which time he said that "Elliot" is the store supervisor and that he does not know when "Elliot" is going to get back to me. I asked for someone else to speak to right a way and Jesse came out and talked to us. Mark and Jesse took my Costco member # and said "Elliot" would contact me. It's been 3 days since this happened. No call from Apex Costco. My wife and I have been a Costco member for close to 20 years. Sept 26 was the worst day at Costco and one of the worst customer experiences I ever received.

My email is [protected]@lenovo.com and phone # [protected]. My membership number is [protected].

Thank you.

I went to Costco in silverdale, WA this morning, but I got there too early.they don't open till 10 Am.so I decided to stay in my car and eat my breakfast while I wait.then it's finally 10 so grab my garbage from the food I ate and my empty drinks. And some old receipts and put in small lunch brown bag.When I get to the front store I throw my grabe in the trash can, but while I was throwing my garbage in the garbage can, the lady that working in the front door that checks the receipt was staring at me at directly in a mean look. So I ask is there a problem ma'm? And she replied to me we don't want our members throwing their Garbage here. I was so upset and ask her, so what is that garbage their for? And she just ignore me.i said to her can I talk to your manager. And theirs a guy walking by and she said that's the manager. I told him the situations and he ask me what's did I throw in the garbage can. I was like seriously?! So I went inside still upset coz obviously that Manager don't care.after I paid went to customer service and talk to the lady and she said she's the customer service supervisor and explain to her what happen. She was nice enough to walk me out the door and promise me to the employee about the situations.

We ordered a veg. Pizza from costco in augasta, we picked up on 25th sept. 2017 . It was horrible, we specifically said no meat at least 5 times and told her we are vegetarian. But when we went home took a bite we saw meat in it, it hurt our religious values, they didn’t care for our religion. We went back to costco we had wait 30 min. To get some answer and it was disappointing. I need some compensation about the behavior they intensonally did to us.