Costco
Reviews and Complaints

I tried to cancelled my executive membership today because I just moved and it would be a far drive for me to shop at Costco. The incompetent worker is named Eileen. She is at the Niles, IL location and did not want to give me a refund at all even though I said I was dissatisfied. I even pointed out the policy board behind her. She said that I already received a $18 cash back check. She was talking to me very condescendingly. However, that is only 2 percent incentive rewards, which has nothing to do with my membership fee. She stated that she cancelled my membership and didn't even give me my refund. She also said that my membership expired this month, which was not true it was expiring next month, so I asked her what is the exact date its expiring and she ignored me. I said if you are not going to give me a refund, I dont want to cancelled it then. She said 'too late I already cancelled'. She is trying to rip me off. After I had asked her when the EXACT date it was expiring, that is when she called another worker. He just came up, did something on the computer and gave me my refund through debit without even saying a word. I am so dissatisfied with their service and would not recommend joining costco again.

Looking for product in Kingston Ontario store. The store had recently been reorganized and after several minutes looking decided to ask an employee (Kelly) who I saw pushing empty boxes into a back area. I walked into the area following the sound of voices and said "Excuse me... Can you tell me where I would find the garbage bags"... and before I could say another word she rushed to me and kept saying you can't be in here... You can't be in here... Talking down to me as if I had done something seriously wrong. I reiterated that I'm just asking a question..as she ushered me out of what she now said was a restricted area. She then pointed towards the other end of the store and said 305...and disappeared back into what appeared to be a recycling area... or what she referred to as a restricted area (no signs if it was). She was rude.. condescending and definitely not professional. She could simply have handled the situation by saying yes to my question and walking out of the area (where I would have followed) to point me in the right direction. I was not impressed with her reaction to a simple enquiry. She needs customer service training. I would hope she spoken to on how to handle the next customer enquiry.

Richard Paget
[protected]@yahoo.ca

I am the resident coustomer shopping at 14th ave markham Costco. Yesterday, during the shopping time.my one years old son sat at the shopping car and my mother hold the car. All the sudden, the old lady"s shopping car hit my son's arm. My son cry for long time and being terrified. The lady yelling at me and complain me not take care my son good. I ask the supervisor come over. And they start to ask the lady to leave without an proper apology. And they don"t care how bad injury my son"s arm . I wanna check camera on the store to provide more information later if I call the caps. The supervisor told me there are no camera at store and the policeman can"t help me. I was so angry about how the supervisor behave. It is totally not acceptable.

Hi, the 4 past bags of Atlantic Salmon that I’ve purchased from Costco at the Niles, IL location have been defective. Upon opening the bag I’ve found that at least 4 of the 6 individually wrapped Salmon are not sealed air tight, but are instead open and already have freezer burn. I thought the first time was maybe a bad batch, but this has been ongoing with every bag that I have purchased thus far. Beside the freezer burn, the Salmon I was getting ready to cook tonight had a black (rotting looking) substance on/in it and did not smell right at all so I was forced to dispose of it. I’ve always enjoyed the Kirkland brand Salmon because it was great tasting and was more affordable than other brands, but I must say that I can no longer keep purchasing this fish. It’s too expensive to just have to throw into the garbage. I’d like to know if I can get a refund at least for the one bag that I still have. Attached will be some photos of the product and bag. Thank you.

I initiated a return of a shed (#[protected]) on August 28th, it's now September 25th, the shed is still sitting in my garage taking up my parking space. I've contacted Costco (5-6 times via phone), submitted at least 6 inquiries, spoke with 4 different Costco representatives, even spoke directly to the vendor who is supposed to pick up the shed within 5-10 business days. I've had a Costco agent (Sarah) lie about calling me back (please don't lie, any phone can show miss calls or record voice messages). Sarah said she would call me back after she speaks with her supervisor, Matt, what a whole lot of nonsense, then she promptly lied about calling me back after I called back after 4 and a half hour of waiting for her call, she did not. When I spoke to the vendor, he said he could not let me know when he can pick up the shed because he couldn't speak to his driver, for over a week? Really? What kind of shoddy company is he running if he can't speak with his own drivers? I've spend countless hours on this nonsense, I am now going to dispute the charge for the shed on my credit card.

Costco, you really let me know. I am not renewing my executive membership, this is completely unprofessional, a waste of my time.

SHAME ON COSTCO. I used to be a loyal customer, but I am taking my business elsewhere, where I won't get this kind of awful service.

I visited costco food court today and I ordered one whole vegetable pizza and he told me to wait 20 min. When I came back he told me it's not ready yet and i waited more than 50 minutes. After all that time he gave a pepperoni pizza. I asked for the maneger, then she came and told " sorry honey " will give a free pizza but you have to wait for another 50 minutes because they are busy now! I really can't believe how rude and careless customer service at that location ( it was my first time visiting this horrible location). I don't care about the pizza but it was a lauch for my kids. You really need to train your employees at this location otherwise it will affect the entire company because costco is a well known company for its great customer service.

The pizza I got was dried and definitely put under the warmer too long and however another customer was given a fresher one that I believed had better looks and I feel that I was given a bad piece of pizza and served such bad quality food because I was not good looking and fat I feel real offended by this act and I have been a loyal Costco customer for 5 years this is definitely ultimate disrespect and discrimination. I had to throw it away because it was so dry.

I have always purchased my Udis gluten free bread from Costco as it is the only place I can get Udis that the slice is like a normal piece of bread. At all the other grocery stores, Udis slices are about 1/3 of a normal slice. Well that seems to no longer be the case. The last two times I purchased Udis at Costco, the slices are the same as everywhere else. No longer worth the trip to Costco.

Date of incident: 09/23/2017
Invoice #: [protected]
I had bought and replaced 4 tires from Costco, Richmond, California. During replacement they found dent at inner side of a rim and asked me to replace it.
I agreed to replace 3 tires at that time and order rim come back with new rim and replace 4th tire on new rim on later date.
In the mean time I decided to keep existing old tire/rim as spare/donut. I discuss with on site person and ordered a new air pressure sensor for new tire.
Next day I got call that the sensor is arrived and I should come before 03:00 pm on Saturday/Sunday to complete this job.
I arrived to Costco well before time but the manager/supervisor, Shannon, refuses by saying we have enough work and cannot take your work order.
I asked to talk to his manager and he left and came back with word that he is going to take my job but deliver my car around 07:00 to 08:00 pm.
I agreed and I told him to keep the old rim/tire intact as spare/donut. When I was talking to him he was rude and few thing which he asked and I did not properly answered he rudely says "this is not what I asked". His behavior shows that he is not interested to listening to me. He was doing other work while he was attending me.
When I went back to get my car I saw technician is placing only old rim without tire on it in my car and I told him that should be rim/tire intact which I will use as donut.
I told him that I provided new rim, tire and a new sensor and technician argue with me and ask to provide him new sensor receipt. He obviously did not install new sensor.
Then all technician start looking for my old tire in pile of old tires they have and pull out a tire of same size number and install on the old rim and gave it to me. I am not sure if they install a sensor in it and what happen to the sensor I ordered. The manager did not even come to me to explain situation and the technician just handed me car key and shut shutter door.

I lost my confidence on Costco Service and I am sure new air pressure sensor is not installed in my new tire and old tire may not have sensor. Old tire given to me may not be the actual tire from my car.

Regards,
Amin Shaikh/Nafees Shaikh
510.334.2644

I today was into Costco in Saint John New Brunswick. As I was waiting to enter the building I stood in line with my membership card in hand, as I stood there it became clear to me that I would not be recognized right away as the woman who was the greeter at the door was deep and talk with some people. I proceeded to wait for a minute and still after not being recognized I decided just to walk in as I was just picking up my ink refills as this was me on an errand for a job.
I walked over to pick up my ink refills and after receiving them the woman was standing in front of my heart making a scene and embarrassing me. There was no discretion used and she flat out said you are supposed to stop and show me your card and you did not do that do you not know how this is done here. I showed her the card and she stood there with her hands on her hips and giving me this evil glare.
I found this very inappropriate and very embarrassing. She could have just as easily asked me to see it without making the scene.

As I proceeded to the front checkout I saw this woman passed by I ask the cashier if she knew the woman's name. I was told that her name was Marion. I will admit I did say to the cashier when she asked me if I would like to speak to a manager regarding her I said no that I would call it in.

I would suggest that if we are paying for memberships that maybe possibly there should be more people on the door. I left there very embarrassed and humiliated by the actions of this woman. I myself am usually a very quiet person who deals with a lot of anxiety. I cannot wait to get out of that building as I felt like I wanted to cry from embarrassment.

I really felt like this something that should be addressed.

Thank you

Tessa

To whom it may concern:

Dear Madame/Sir,
I would like to bring to your attention the following:

While shopping at Costco warehouse #55, 7423 King George Blvd, Surrey, BC, I encountered a very distasteful incident. My Costco membership number is [protected]. Invoice number: 34523. AUTH: 016487. Date: 09/22/17. Time: 16:36:39. Reference number: [protected]-[protected].

Facts: I was at the cashier, when it has been noticed that one of the item I purchased did not have the price tag. Therefore, the lady that was helping with placing the merchandise in the cart, gracefully offered to go and bring/replace the specific item.
In the mean time, my daughter started to help placing the items we shop in the cart. I was reaching for a cake that I could not grab and hold from the client side of the counter, and I asked the cashier to help me with the cake. She looked at me very offended and said: “ Excuse me!”.

After that she turned her back on us, while my daughter filled up the cart. Please find attached the photo I took of the cashier turning her back on us while we were filling up the cart and waiting for the other lady to bring/replace the item without the price tag.
I found this behavior highly offended! I have been in Canada for almost 20 years and I shop at Costco, I believe since 2004, and I have never ever encountered such inconsiderate and disrespectful treatment. It might seem minor to that lady cashier, but it was deeply hurtful to me.

The problem is that when I discussed the issue with the shift manager, she also took it very lightly, she apologizes in behalf of the cashier and practically showed us the door. It is completely unclear to me if the shift manager was even willing to talk with the cashier about the incident.
In the end, I have been left with the impression that clients do not matter to Costco. It felt like this type of attitude: “Shop here if you want, if not, we do not care. See ya.”

If this is the Costco spirit, then I guess it is nothing for me to do or hope for.

Respectfully,
Mirela-Anca Gorjanu

I am very disappointed in my experience getting a pizza at the food court. Sounds silly but this is the second time I ordered and was forgotten about. This time the pizza sat for 10+ minutes after they told me they’d call my name. The pizza was cold and starting to harden. When I mentioned it the lady just stared me and walked away. If the regular order is to come back up fine but I was not told that just that they’d call me. The

She also didn’t want to serve me the sundae I paid for. Said it was watery from use. So was she going to refund my money if I said no?

I get it it’s just a good court but honestly I’m paying my money for a service they claim they’ll deliver but don’t and the could care less. Very frustrating

I think they should teach the food service a little customer service . I did not get a name because ahe wasn't wearing a name tag. But Friday September 22, 2017 the food service rep was rude and had the audacity to roll her eyes at me when I asked for foil to cover food to go. I asked for her name and she refused which is why I am here making this complaint

At about 10 am yesterday (11/21/17) I walked into Costco (Eubank location Albuquerque, Nm) grabbed my items and stepped into a line going all the way back to the flower display. It is now about 10:15 or so and there is ONE that's right one register open. One opened up but an employee decided to jump in front of paying members. gotta give the manager credit he let her know members come first especially when you have a line that long and one register open. I'm sure your single cashier was not too happy about being the only register open and her attitude towards myself and other members showed it! Costco needs to run right and and when it happens to have problems your employees should not be dumping their emotions on members. My cashier didn't even say "Hello" and never gave me a total for my items. She scanned my items and just sat their waiting for me to give her the money indicated on the screen that was facing the opposite direction form myself. Also she didn't even have the curtesy to put my change in my hand she just slammed it on the counter and said there you go. I don't like dealing with your employees emotions because your club is not ready to take a handful of customers 15 min after opening. You screw up and I, the paying member, has to deal with. Why?

Daniel C.

Tuesday, September 19, 2017 @4:53 p.m. St. Albert Costco
"Bob" was finishing bagging my items - I had 2 bags total. He sneezed right into the one bag (holding a blu ray and Tex Mex Cheese) .. he wiped his nose then sneezed again this time into his hand. This is not sanitary at all. I was so grossed out - we are told to sneeze into our elbows and for gosh sakes, COVER THE SNEEZE TOO. Don't put your cooties into my bag. I went home and used rubber gloves to remove and wipe everything down.
again, it was St. Albert and his name was BOB ... beware of him.

As me and my partner were getting my spouse member card, we were greeted by a very unwelcoming face. The employee "Davide" did not look at us once, nor did he say anymore to us then "what do you need?". Once he verified that we were co-habitatirs, he said "you need a picture" a proceeded to walk away, I assumed he wanted me to follow. I stood in front of the camera for 2 minutes or so, without any direction, he did not look at me once and then proceeded to very rudely say "you're done". When I walked over to get my card from him he did not look at me, nor did he say anything to me. And then proceeded to walk away.

Me and my partner said "hello, how are you?" At the beginning, as well as numerous "thank-you's" as well as "have a great day". None of these were met with any replies. Nor one glance.

The part that makes us the most upset is that he was so polite and upbeat with the customer right before us. This was a horribly rude experience and I expected more from the employees of Costco.

9/19/17 at Hawthorne Costco in California #564. 1107am
A customer was purchasing a deep freezer that was not in the box and was a head of me, member #[protected]. Jesus who was the cashier asked the manager to get the sky number so he can ring the customer up. The manager told Jesus to push the deep freezer aside and take the next customer which was myself and asked wasn't there deep freezer in the box? Jesus said he don't know. Instead of ringing me up Jesus keep conversations with the deep freezer customer in Spanish. I asked Jesus can he ring me up while he waited for the sky number. Jesus said he couldn't because he already had the customer in the system. I told Jesus the customer isn't purchasing anything that have been rung up and he was waiting for the sky number for the deep freezer so nothing was in the system. Jesus ignored me and keep talking to the deep freezer customer in Spanish and kept myself and other customers in line waiting instead of what was instructed of him to do from the manager and my request. Jesus was inconsiderate, deliberately ignored his manager instructions to continue to ring other customers up and was very unprofessional. Please address this matter with him. He represent Costco, a very reputable company that I have enjoyed being a member of for fourteen years.

I ordered this product in July 26th, 2017 along with another cart. I am still waiting to get the table and cart combo. In the meantime I have received 4 carts and no tables. I have had the total ($3, 966.28)put on my card twice on and off all summer.

I have been calling weekly since August. I have been calling almost daily in September. I had ordered these products for our church. We have had 1 big event which I had to scramble and get other tables. I have a bigger event on Sunday, Sept 24th and will now need to rent tables.

I have been given NO information on why it has taken so long until yesterday. I have been moved to priority since at least Sept. I get an email stating they are sorry for shipping wrong item yet no contact information to reach this person.

This has gone on long enough. It is causing me sleepless nights, stress and it is unacceptable. I have ordered things personally and for my work at the church. I am ready to no use Costco anymore. With working in a church the whole congregation knows that we have been waiting for the tables. That is a great deal of people who have heard we still do not have the tables.

Every time I call I get a new person which has to read my file and still no results. You have done a poor job of having contact information if having problems like I am having. If someone would have said at the beginning that the tables were on back order that would have helped.

The incident happened On 08/25/2017 17:59 my son went into the Costco store located on 1471 S. Havana St. Aurora, Co 80012 to purchase his medications.
He was refused entry to the store . He was told that Costco store policy does not allow backpacks. However the policy states that you have to allow inspection which my son offered immediately.
The assistant manager came by and lied about the policy my son pointed it out and then was allowed entry. The backpack contains necessary medication and he let them know this. Other customers came in with big bags and were not questioned.
My family makes a combined income of about $400, 00 a year and we had chosen Costco because we don't support Sams Club or its affiliates. We used to spend a large amount of money there before this incident. We have not returned since then and will not be doing so. I have made my personal and numerous business contacts aware of this and they too will not be shopping there. I will just give my business to deserving companies like Whole Foods and Natural Grocers. They are continuously friendly and provide great customer service.
Costco should train their staff better in policy and customer service. My son was stereotyped because of his look, he is a bit darker skinned than I am and because he carries a backpack that contains vital medication. This is both medical and racially motivated discrimination. I will be reporting this to the ACLU as it is in inappropriate and unfair.
Thank you.

Paulina Gonzalez
[protected]@gmail.com
[protected]