Costco
Reviews and Complaints

Computer Surface pro 4 wont start up and keyboard blinks on/off every 10 seconds on 9/6/17 I have a 2 year extended warranty and purchased it on 1/18/16 from Costco Oxnard. Item 1021154
I contacted costco for info and what to do They told me to contact the concierge @ [protected] for warranty. Called 6 times left message-item and member # and Ph# never called back then Irma hit Florida and I just get a recording and be on hold nothing. I called Oxnard Costco and told them the problem then went to the store and they told me to contact Microsoft @ [protected] I finally after being on hold for 25 min from Hunter and he told me they only warranty for (1) year and that I needed to pay 29.95 and take it in to Microsoft @ [protected].They gave me a case#[protected] then I tried to make an appt @ there location in Topanga Cyn Mall with Dwayne but he Never called. Called Manager @ Costco Mgr
Told me buy another computer until concierge is up ? What do I do!

Was at your 12350 Carmel Mountain Rd location and almost ran into one of your female employees outside with our cart. Please tell me when is it ever a good idea to use your [censor] to direct traffic? Whatever happened to using your words to let customers know to stop as carts are coming by. Obviously we did not see it coming but turning your back to us and using your [censor] as we are approaching is not a smart idea. She was VERY RUDE. what happened to customer service? It must be dead.

I bought the roast chicken yesterday, and when I opened the box, I found out some weird small white granular stuff on the chicken. So I went online and did some research to see what exactly it is. I found out that these are flies eggs. I don't know how the eggs appear on the chicken, but it is absolutely disgusting. I felt sad that I found this in Costco just because I used to trust this place, but I probably will never buy that again.

Hi I have a complaint on your bags of kirkland pistachio, I bought a 20 dollar bag from cosco in moncton this is the second bag I purchased in the past 2 months with rotten ones in it, I do not like putting a rooten nut in my mouth I have a very week stomache, and trust me the taste is very unappealing for the price u charge and people pay u need to pay more attention to your products

You guys took away the chocolate dipped ice cream bar with almonds. Im not sure why you stopped selling it but it was so good. I want you to bring it back. Please. It was so cheap and affordable. I love ice creams bar like that and i have never been anywhere else where that type of ice-cream is sold. Yeah theres some ice cream bars at the gas station but its not the same. Those are not as good. And are much more expensive. So bring back those ice creams.

I just left my favorite Costco in garden grove. I'm used to the traffic in the parking lot and even inside, as a family of 6 we visit every week to restock. Typically when we're checking out the cashiers are friendly and engaging, unfortunately today was different. Dustin was our cashier at the garden grove Costco in .CA. (september 16th 2017 @ 12:30)He was short with me when as soon as he began scanning our items. The couple in front of us weren't done paying before he started grabbing my items, I let him know that the items were separate and he cut me off and said "yeah, yeah. I got it I know." I let it go and as the couple finished in front of me I asked him to put my veggies and fruits in a box which I actually sent my son to get because I knew it was busy. Again he cut me off and said in a short and irritated voice, "Well, I can't load your veggies until he comes back. When he comes back I will load them. I can't do anything until them." Obviously he couldn't load them, and I didn't ask him to until my son brought the box back. I really don't understand why he felt the need to even mention it, except that he was irritated by me asking to begijn with. Upon getting the box which he grabbed from my son, he shoved the veggies in there without any care or concern of weight or bruising & grabbed our bag of veggie chips and crunched them in as well. On top of this we purchased a box of tomatoes with a thin plastic cover on top that he loaded diagonally on its side pushing against cans of tomato sauce which punctured through because of the pressure. We shop at Costco because it's a good deal and there's a level of service and carr that's expected. I could get similar items at Wal-Mart but I can't get the customer service, and today I fell ripped off.

I am highly disappointed in costcos decision to stop selling the Kirkland 1 liter water bottles. I dont see why they stopped carrying them and would like an explanation. I like to count my water consumption very closely and the next best thing at costco is 700ml bottles which are not satisfying me. This is a serious complaint and would really like a response. Thank you for your time.

Hi I went to guelph costco today(sep 11, 2017). Employee name Lorena. She is giving food samples. I go to the table already 2 seniors there, they got it already but their talking. So I try to go and get it she said stay in line. Ok other person already came there so I m waiting next to her. Then I try to take she didn't keep the pizza. She said take out the hand and shake her head.

First I never ever see like employee in costco. My opinion is best customer service. But she show me rasicm, she is root, she is behaving like boss. Also she insulted me.

If she giving free staff, that's for customers. We have rights to take. Also she is wasting my time. I don't want to wait for her slow job. If she make food, keep it container we will take it. She don't want to give. She is keeping her side.
Then I go to see her name, she is talking with her country lady and smiling. I go next time she do like that I'll through her face and will punch on her face. You guys should fire her or keep her inside job.

I purchased 2 racks of lamb week of 9/8. Expiration dates were 9/23 & 9/22. On 9/13 the packages were taken from refrigerator and opened. Both packages were rancid/spoiled.
I purchase 2 or 3 packages almost every week and have never registered a complaint but these were well prior to expiration date. At approximately $35 this is not a good representation for Costco.
I am a long time customer and would like to be recompensed for loss due to spoiled food.

I made a salad with these greens, took a bite and found myself chewing A PIECE OF LEAF SHAPED GREEN T SHIRT MATERIAL! I almost threw up since I was just shy of swallowing this disgusting item. I have no idea what this material has come into contact with or where it came from.

Listen, I added a picture. I don't know what's up with your site but I'm calling nyc 311 to report this safety hazard.

I came to the pharmacy with a refill they took the info and told me 30 minutes. After checking back 2 times at 30 min then 40 min nothing the pharmacist needed to look at it that was it. But she was not there as far as I could see so at 50 minutes I walked up and told them to cancel my refill I was going to CVS well low and behold out comes the pharmacist😳She then told me the woman wrote it up wrong whatever😡Not my problem. I can see 1 time but this was my 5th really bad experience in a row at the pharmacy there I think I'm pretty patient. U need to fix this issue I was not the only unhappy customer today either FYI
Also everyday they close the pharmacy from 1-2:30 for lunch completely closed unbelievable. I love Costco and almost all the employees are wonderful but the frustration level the pharmacy brings takes away the good I will not be using the pharmacy again but many people do and this is unacceptable

I came to costco today as I did yesterday with my step-mother and I was her guest. In previous purchase I used debit at the subtotal With no issue. Today I was refused my items due to having debit and the owner having cash. I was then asked if I was interested in a membership. I am beyond dissapointed with the treatment of your supervisor. I said that I should have been allowed to pay and been given the curtesy of being told I need to have cash. As I was never told this in my previous appearance. I will no longer be coming to Costco or spending my money there and I will advise others not to by sharing my negative experience.

It has recently come to my attention that you guys have supposedly went "cage-free" which sounded good at first until I did some further digging and then found out that these eggs were in fact raised in a factory farm with unbearable living conditions and a complete lack of any regard for welfare or cleanliness of the facility at all. I and many others would strongly urge you to go with a family farm or something better than Pleasant Valley Farms.
Sincerely,
John

You might want to look into what happened at my local Costco #384.

I checked out with op #30 on 9/7/17, and another associate was helping her bag the items. When I got home I decided to check my bill which I had considered high at the time but in my rush did not check immediately. On the bill I noticed a charge for a 'fall planter' item 247252 for $19.99, which I did not purchase. Nor was there a planter in the customer ahead or behind me.

On 9/10 I went back to the store to customer service to rectify the situation, and as it turned out the associate who had packed my cart was alone behind the desk. My conversation was, "There is a charge on this receipt for a 'fall planter'. What is that?" She answered it was a plant. I said, "I didn't buy a planter, and actually you were the one who packed my cart." Without any hesitation the associate said, "follow me, " and took me to a vacant check-out line where she opened the register and handed me $20!. There was no further conversation and she just walked away, and I left the store. On returning home, I felt I should contact you. My wife said she doesn't want to have to worry or check every receipt when we shop there. By the way, we are both senior citizens.

We bought a bag Kirkland Signature Traditional Basmati Rice. It smelled as if the rice is smeared with mineral oil. It could be during storage of the rice to deter pests. washing several time in water did not remove the smell. I stopped using the rice.
Please verify properly before selling such products. Apparently it was sourced from India. The tag ' grown in the foothills of the Himalayas' was useless in such scenario.
We expect high product quality of COSTCO.

During check out after shopping on the afternoon of September 8th, a Costco employee asked to see my credit card (the Costco Citibank card) and then proceeded to try get me to upgrade my membership. I told him I was not interested, and he continued speaking with me as I was exiting the store, asking if I would come with him to a computer to look at my account. After I told him I wasn't interested a second time, in an annoyed manner he told me to have a good day. I found the unsolicited hard sell unpleasant and invasive. If it happens again, I will cancel my membership.

Art Lachman
Member #[protected]

I was shopping at costco on 48th ave Hillsboro Or. I was checking out when my phone rang, normally I would have dismissed the call but it was from my Aunt in Indiana. I took the call fearing the worst and it was, she called to tell me of a death in our Family.I was waiting in line behind a woman with one item, the checker seemed very disorganized . She could not grasp the fact that the women only had one item, in any case there was a male employee boxing/bagging for her ., he was clearly irritated that the checked was so confused, he looked at me on the phone and became enraged. He took the plastic separator and SLAMMED IT ON THE BELT in front of almost breaking it glaring at me . The checker jumped as did I and I stepped back. I went to the desk to complain on my way out, Embarrassed, humiliated, only to be given am comment card and told to fill it out and bring it back at my leisure. I was so up set I called on the way home only to be dismissed by the Manager, who never took my name . Mary Lou Montgomery

on the September, 8 2017. I rush my life try to reach the pharmacy at 2201 Senter Rd, San Jose, CA 95112 - Costco Wholesale. I came ahead of 40 min before this pharmacy close at 7:00 PM. after wait on line 15 min, some nurse told me to come to other window to register for the flu shot. At this window, the guy told me that it need 20 min for the process; I look at my watch and it still has more than 20 min. But he said that has not enough time to process, just do not work come back next day. This guy is lazy and just want to go home. I don't know who is the manager that hire this guy, so stupid.

Waste my file for a LAZY DOCTOR/TECHNICIAN?
Day HAPPEN: 09-08-2017
2201 Senter Rd, San Jose, CA 95112 Pharmacy
Shift : from - around 6:30
FLU SHOT WINDOW REGISTRATION.
A guy
Race : Maybe Indian

I have now spent over a month trying to return broken furniture. I have spent at least 12hrs on hold waiting for phones to be picked up, I have sent a half of dozen emails, and all the while I am told I have to just hold tight. I spent around $3K and just want help. I am on hold again and still told to just wait. This unacceptable:
Costco.com Order #[protected] [Incident: [protected]]

Hello there,
We went to Costco located at 65 kirkam DR, Markham Ont L3S OA9 to return online order. Big line up @ 11:am most of the customers look upset our turn came after 25 min or so. One of the Costco employee at customer service "comment on us look at her face." She Started laughing with other customer she wasn't helping us with our order infact she was helping other customer. So our question is what kind of Customer Service ? making fun of Customer that what is Costco about we thought is about Customer satisfaction we go to shop at Costco and we did not accept such uncivilized behaviour such issues need to be address and fixed.Thanks.