Costco
Reviews and Complaints

I am not happy with this company either. I thought that the credit card laws were that banks can only charge fees on the same day each month. This month the fees were taken out a day earlier than they ever have in the past and my bank charged me a $35.00 fee. When I called Elavon, whom I pay well over $1000.00 every month for fees why this happened, they said that it was the banks fault; that they submit the fees on the same day very month. Then, they told me that the day they withdraw the fees is in my contract. I have been dealing with Costco for about 15 years. When I asked them to fax over a copy of the contract, they said that they could not do it. This is the first time in 15 years I asked them to help me out with one fee; even if it was for a courtesy and they would not.

Well, I believe your leaving out some key information here. First off, when did you buy the eyeglasses? Was it fairly recent or 2+ years ago? I happen to be an optician at Costco and have been in this field for many years. Costco's policy is 100% satisfaction on almost all of their products, including eyewear. HOWEVER...it should be within reason! If the product is in fact "defective" it would normally break/become damaged right away within several months or so. If this is the case, then you have a valid complaint and Costco will remake your lenses at no charge to you. Go in and ask to speak to the optical manager.
However, if your eyeglasses are old (lifetime of eyeglasses is approx 2 yrs) and all of the sudden they've cracked, broke, scratched, etc..how could you possibly try to say they're defective? Be reasonable! That is not considered defective, that is called "everyday, normal wear & tear" and IMHO that's abusing the system. That is not fair to any business or other customers for that matter! Members like that are why prices go up. Do you go into "ABC Shoes" and ask for a free replacement pair, because the shoes that you've worn daily for 2+ yrs have finally worn out? NO, you go buy another pair! Why would eyewear be any different? Besides that, most eyeglass prescriptions are only valid for 1-2 yrs anyway. So you might as well start over with the whole process and get a new exam + eyeglasses. As I stated earlier, your post does not have enough info to determine it's validity. Good luck to you

I know this is super old and probably no one will see this comment, but bruh😒😂 Your misunderstanding of what organic means and failure to read ingredient labels when you have a restricted diet is NOT anyone's fault but your own. Ridiculous. Don't try to shift the blame for your own failure to educate yourself because you feel guilty or something😂😂 It's not like it was an unlisted ingredient, you just didn't bother reading the 2-3 item list.

Yes I think switching to Alga oil or no additives at all would be better especially for folks with fish allergies. I don't buy milk at costco for this reason and I would like to.

Organic means food which does not have any gmo products and products which does not contain pesticides. It can contain anything.

The milk and the fish oil are organic so it is called organic milk.

I do not like that they do that, I'm allergic to fish, after that product I got sick, I called the hotline, I was told the consultant Chris Pallante, he said that this is no fault of the company, I had to read the part.

It's awful! It's very disappointing ! It's so misleading. Seriously, who adds F fish oil to milk ? Just ruined my day!

We buy nuts all the time this was a 4lb mixed nuts, my husband loves them they were dry and some rotten just bought them yesterday expiration no, 17 oct.13c no11290g313s vn64919 I don't know what all those numbers mean

Kirkland just came out with Almond Milk that tastes bitter compared to the Blue Diamond brand. Unfortunately, Costco in Bend Oregon is no longer carrying the Blue Diamond brand.

I attempted to downgrade my membership today while checking out, and the employees claimed that they could not do it. They wanted me to pay for the upgraded membership, and then get my money back. I went to the customer service desk, and the salesperson was unable to help me as well. Costco customer service leaves a lot to be desired. They just lost a family of shoppers.

This was a credit card I had no idea my mother had. She died. But I know my MOM never had a balance on a credit card. I called HSBC- They said send a Death Certificated --did that. Well to date my father has gotten recorded threating phone calls--right around 9pm. The bill as grown from 50 to 172 dollars, gone to collections and because I am not the cardholder they will not talk to me-Yep the Privacy ACT.

Also if you want to buy a gift card for someone at Costco--you can't unless your a member--does not matter if that Gift Card is intended for a member-they just will not work with you.

Gosh darn, I have so may Holiday stories to share--kinda like HSBC and Costco totally suck!

The same thing happened to us! We had been shopping TVs at Costco for a couple of weeks and thought we had settled on one to purchase. The day we were actually going in to buy, we received a coupon in the mail that was going to be $75 dollars off but we had to wait two days for the coupon dates to become valid. We were so excited to be able to save another $75 off of the already great price, we waited for the coupon dates.. When the day came to go purchase, we took our coupon in and to our surprise the price had been raised $50! We were so upset that Costco plays these games that we left without purchasing the TV. Why would they do that?! This wasn't the first time I've noticed them doing this same thing. Last summer, the Dr. Pepper that we always bought for $7.99 a box was marked up to $9.99 a box just as the $2 off coupon came around. Shame on you, Costco!

It is unacceptable to treat people in such a way. Was it such big deal that the buggie was on the wrong side of the register? I work for costco and there are times that customers
do things that are amazingly stupid! I try to remember that its just costco and its usually not that big of a deal. Also the attempting to get your grandma to move out of the way was totally unacceptable. Employees need to always remember that it is the customer that pays their salary.

I was waiting for a cashier to open, being forst in the line. The otehr lines were at least 12 deep waiting.

I ask if she'll open. No answer.

She opens, doesn't look at me with my one item but says "Next in line"

Not one, but two from the overloaded lane jump in front of me, all the while the cashier pretends not to notice.

I walk up and say "You don't mind if I complain"

She pretends not to know what I'm talking about

I cash out at the front desk, rather than at the cashiers. One floor supervisor walks over to the cashier, a few words, doesn't come back to me to apologize.

Bottom line is: This person was rude and teh supervisor shoudl have come back to me with some feedback

The same thing happened to me. I recently saw a balcony set in the Greensboro, NC Costco but didn't purchase at the time. The price was $639.99. A went back a about week later and the set had been removed from the floor. I inquired at Customer service as to whether the store expected to get an additional shipment. I was told no and that the item had been "de-activated." I asked the clerk to check to see if another Costco in NC that still had set. I was told that Raleigh Costco had four left. I subsequently drove to Raleigh to buy one and to my surprise, that same set was priced at $669.99 which was $30.00 more than in Greensboro. When I inquired as to the price difference, the salesperson who assisted me explained that each Costco set their own price (based on supply and demand, I guess). At any rate, I was happy to have found the set even though I paid more for it. The lesson I took away for the experience is that you must act quickly on SEASONAL ITEMS or you may not be available when you return AND that you may end up paying more at another store.

You know, there's a spell check button below where you type your complaint, you should use it. I think you mean "manager" not "manger."

costco really have some bad manger working for themself, espcially union building. Store # 438 @ CA Rancho Cordova is a union building and tons of bad employee because bad manger abuse good /hard work employee] for their so call mangement skill. One woman manger has no people skills so she used write up to threat employee. Union costco building is for bad manger with bad employee using good employee for thier own fortune and that's why they have very bad custom service... Derogatory...Derogatory...

You have an obligation to the company you work for...you represent at company...without consumers, you would not be employed...if you are not curtious to the customers, they will not return. There is no reason for anyone to be rude.

I had a similar situation at Costco Vaughan, Ontario, Canada. The cashier assistant actually called me a "[censored]" and ran off her mouth saying she doesn't have a boss once I told her I was going to complain about her...what we can't talk anymore... I agree, if service continues in this manner I will not be renewing my membership and I will be telling everyone I know that shops at Costco about my incident.

I Hate COSTCO Tires also... took over 5 hours just to get new tires on... WTF... seriously?

That' s a great policy! Coming from someone that has worked at Costco before...members take advantage of their great return policy all the time and it's ridiculous...about time they start doing something about it!

I just went through the same stuff at my local Costco. They told me the same thing when I went and asked for a coupon book.

I was waiting for a cashier to open, being forst in the line. The otehr lines were at least 12 deep waiting.

I ask if she'll open. No answer.

She opens, doesn't look at me with my one item but says "Next in line"

Not one, but two from the overloaded lane jump in front of me, all the while the cashier pretends not to notice.

I walk up and say "You don't mind if I complain"

She pretends not to know what I'm talking about

I cash out at the front desk, rather than at the cashiers. One floor supervisor walks over to the cashier, a few words, doesn't come back to me to apologize.

Bottom line is: This person was rude and teh supervisor shoudl have come back to me with some feedback

The customers are VERY RUDE. The store has samples all over the place, and people push and shove trying to get samples. When it is crowded, people are behind you, rushing you, even though there are about 100 people in front of you. I hate this store, and I won't go again. There needs to be more organization, security guards because someday you will read in the papers about fights breaking out in these stores. Also, the staff are rude as well. They rush you, to take your food and throw it on the counter, and snatch your card from you and throw it back down, just to try and hurry up to ring you up. If you aren't in a rush, DO NOT SHOP AT COSTCO!

Costco prices aren't competitive anymore. There are many supermarkets and local stores that offer better deals and on a regular basis. I actually buy cheaper things elsewhere. Also, there are so many products being offered nowadays and at various stores. If you can find it at Costco, you can also find it somewhere else. Costco customer service has gotten worse and worse. If you don't encounter a problem, you wouldn't be aware of it. I think Costco needs to deal with its issues before it goes out of business. We don't need to buy the items in bulk, for the same price, or higher, and with rude customer service. Great combination for disaster!

You sure will enjoy shopping at walmart, where lines are long, cashiers are few, and if you need help in the aisles no one will come.

I am very disappointed with the treatment that I received today at your Eugene store. Jiffy Lube informed me that I had a flat tire and sent me to your store to have it patched. Your employee, Ryan, ignored me while he served the two white males who had come in after I had. When he finally helped me, he said that it was dangerous for Jiffy Lube to send me driving on a flat tire. Then he rudely told me that Costco could not assist with tires which were not purchased at this store. He was exceptionally bad mannered and was not even willing to suggest a nearby place to fix my tire. I have never been treated so poorly and was surprised that he speak in such a degrading tone to a confused young college student. I have spoken to several minority friends, and they have had similarly bad experiences at the Eugene Costco. As a result of this day, my friends and family will not renew their memberships next year, and I will take every opportunity to spread the word that Costco is an unfriendly place for people of color.

I’ve been a member of Costco for years and have bought the EXTRA FANCY mixed nuts. Over the years the product has decreased the quality of extra fancy. I’m greatly disappointed with the product. It should be labeled %50 almonds which is no different than %50 peanuts. I hate grabbing a handful of mixed nuts and over %50 almonds. The price goes up and the almonds increase. This is very disappointing to me. I surely hope that you relabel and lower the price or sale what you are advertizing FANCY MIXED NUTS and by the way the cashews are starting to catch up with the almonds. Very disapointed!

I had an optical exam at the Santa Rosa Costco one year ago. Previously, I had purchased Proclear multifocal contacts from Costco, but couldn't afford the $440.00 per year cost anymore and so told the Dr. as much. He said he would fit me with a cheaper brand to correct my astigmatism. They are (Biofinity Toric)the worst contacts I've ever had in my 30 years of contact lens use. Its only partly a bad prescription (I can't see anything clear within 4 feet). They are also extremely difficult to remove and very uncomfortable. The prescription for the glasses is the same. I get headaches when I wear them and have to pull them down away from my eyes to see anything remotely clear. I wore the glasses and contacts for a month and made another appointment with the doctor to address my concerns. During my appointment I described the issues I have documented here, whereas he proceeded to trivialize my concerns by telling me that the prescription was based on my answers to his questions during the exam (how many of people intentionally tell the optometrist that the letters are clear when they're not?). When I repeated my concernes his response was very defensive...as if I was criticizing his ability. He said sarcastically, "you've already told me that!" I said, "Yes, but you're not listening to me". He then prescribed a trial pair of contacts which were not much better. In spite of his belligerent manner, I attempted to reschedule another appointment with him, whereas his office did not return my call. That was over three months ago. I feel a close connection to Costco having grown up in the Seattle area and becoming an early Costco member back in the '80's. I've known for many years who Michael and Jeffrey Brotman are...and even used to patronize their dad's store: "Bernie's"...then "Bernie's and Bottoms".."Natural Selection" and "Jeffrey Michaels". My step daughter modeled for their brochures and worked at Corporate in Kirkland. So, I'm Pissed that Costco would have such a rude, unprofessional optometrist working for them at their Santa Rosa store. Thanks.

I bought a laptop that was missing the web cam, overheated and cracked the bezel and display. After 13 months, had to send it in to "MICROMEDICS" Who kept it 3 weeks, replaced the hard drive and charged me for the overheating damage. THE computer is now worse than before it went to MICROMEDICS. THis is REALLY BAD because the laptop was from SANTA, who now seems like a cheap *** for bringing a worthless piece of junk. Costco TECH service as well as ACER as well as MICROMEDICS are all *** and arrogant and provided abysmal customer service. Finally, after calling the home office in WA state, I was offered a "refurbished" HP laptop. However, this unit also has issues, such as the touchpad suddenly turning itself off. The only positive about Costco and electronics purchase is the two year "warranty", if you want to call it that, and like the abuse of being subjected to people who don't have a clue about what they are talking.

I ordered a tv from costco.com. They said it would be delivered by the 10th. It is now the 13th, and the tv has been a few miles down the street for two days. I called ups to see if I could pick it up. They said their center is closed on saturdays, and due to the weather we've had, they couldn't deliver. I've been out on the roads for the last 3 days and they've been fine. And if they were anticipating these problems, and their center was closed earlier this week, why wouldn't they open it on saturday? Now tomorrow's valentine's day and I have nothing from my valentine. Thanks ups.

I'm gonna buy these nuts. Cashews and almonds are expensive. I'm surprised they don't skimp on those.

You sound like a [censored] and I hope you never can wear contacts again and I hope you have to pay 1, 000, 000 dollars to buy glasses.

Where did or do you buy your car tires from?
Why would anyone drive on a flat tire? Jiffy Lube couldn't help you with putting on your spare tire?
Was the Costco the closest tire shop from the Jiffy Lube?
You should have talked to the Costco Manager on duty since you were still a member at the time.

Why did you file this as a Costco complaint? This is a UPS complaint.

am so sorry to hear that this happened to you and your wife! Apologizing is the simplest thing he could have done..yet didn't even come out of his mouth..

I shop at Costco often, and I know that you can complain through head office, actually its not even a complain, its more of telling them how awful they treated you!

Membership is completely refundable at anytime in FULL

theft theft theft, it is very easy to steal from costco. buying a membership keeps out most of the riff raff no matter how well dressed. if you dont like the membership they will return your $50