Costco review: difficulty dealing with costco concierge service 18

It is just as bad in the UK! I will never buy another electrical product from Costco.

I had the worst experience with a Costco concierge agent. Very rude and poor listening skills.

Will never again purchase a major appliance with Costco. Their so-called Concierge experience is a sham. Spent over 45 minutes just trying to connect with a rep and then it took over 45 minutes going over the information that already was on the Order form and making joint call to LG to set up an appointment. Over hour and half in just setting up an appointment to service a problem of a 1 yr old refrigerator . In future I will only purchase appliances from a local store or Best Buy.

I purchased a $5000 TV on my Costco Citicard, which included extended warranties and Concierge service. I would have been better off paying a higher premium for the product with a more reputable retailer that specializes in electronics.

The TV broke -- dark spots all over the UHD screen. I should probably blame Samsung for that. But Costco arranges to have it fixed. Repair guys replace a bunch of parts. Great.

Three months later, the screen is PEELING OFF of the television. Two repair guys evaluated the issue and agreed it couldn't be fixed. They even reported that back to Costco. No joke.

You know what is a joke? Costco Concierge. They demand we try to repair anyway (mind you, this TV has already been repaired once). It takes six weeks to send busted replacement parts. So now we're waiting again for new replacement parts (hopefully not busted). The TV has been sitting on our wall literally peeled open and exposed to dust, debris, and dander for two months. And the answer is to just tape a new screen on?

So let me get this straight, Costco -- your solution to this $5000 television is to re-apply some double-sided tape and press? Hold on -- I have some double-sided tape that I bought FROM COSTCO. Why don't I just fix the TV myself? It would be faster!

The most disappointing part of all this? Costco's service sucks, and I've always been such a huge fan. But there's zero sense of urgency or even human decency. Make this right, Costco. Stand behind the products you bring into the warehouse, and the warranties and service you sell.

In the meantime -- to all you consumers -- walk right past the gleaming displays of gorgeous electronic devices and head straight to the cheese samples in the refrigerated foods section.

1h on the line in hold until they answer and when the guy answered I felt in his voice he did not want to talk and he just hang up the call! unbelievable how unprofessional!

I too have been trying to call after 2 weeks and have been getting no comeback except " leave message and we'll get back to you." Terrible customer service!

BEWARE! COSTCO DOES NOT STAND BEHIND THEIR TWO PLUS TWO EXTENDED WARRANTY
I purchased a GE Dishwasher from Costco in January 2020, and started having problems in August 2021. I called Costco Concierge for the Extended Two Plus Two Warranty and arranged for a GE tech to come out. This has turned into a 2 1/2 month headache with no end in sight still.
GE techs have come out FIVE times, and the problem is still not resolved. We have now been without a working dishwasher for ten weeks.
For those thinking of purchasing a Costco appliance because of the backing of Costco, think again. Their extended warranty is more of a sales gimmick, evidently, with no real action or follow-through when it's needed.

Spent 7 hours on the phone got nothing accomplished even had a supervisor said they would call me back and nothing This is the worse experience I have had with Costco every time I would call back they would make me repeat the steps the previous customer service rep had me do. It is crazy Costco get some better customer service reps and stand by your extended warrantee

I am going thru this as we speak. I thought the 2nd year manufacturer warranty was the same as what apple offers. Very misleading. I am trying to fin another place, other than here, to complain so Costco see's it.

I have called tech support numerous times. One word. WORTHLESS!

The Costco Concierge Service is a scam by Costco. I could not talk to a real person. It always says longer than usual wait times, started with 5 mins wait, then the automatic voice says 5 to 10 min wait, then after 10 minutes it said greater than 10 minute wait. I hung up. Previous attempts I waited for more than 1 hour and still couldn't get someone to talk. May be they have just 1 person handling all the calls. Don't buy large appliances from COSTCO. They are good for anything that fits in your car/SUV that you can return at the warehouse.

I GAVE MONEY TO COSTCO TO GET FRUSTRATED AND WASTE MY TIME NEVER AGAIN.

BOUGHT PIECES OF JUNK WITH DECEPTIVE PROMISES AND ADVERTISING.

I purchased Hisense 50" tv in January 2021 was working well until today August 2022 top and bottom of the screen became black and people looked short and fat. I spent three days searching on the internet for a solution. I called Costco concierge for tech support after waiting 30 minutes and 3 hours of tech support

I found out that Hisense there was no solution to the problem, while I was following the instruction by changing HDMI ports I was disconnected. I called back after waiting for one hour listening to a recorded message I hang up. I called back four hours after, and once again I had to wait another hour and 45 minutes with no response I had to hang up again.

WAHAKEN "TEACH" VANOYAN

FRESNO, CALIFORNIA

This concierge service is a scam. It wastes the customer's time while giving the Costco service techs job security by treating you like a pinball, bouncing you around from one to another. I have probably spent 40 hours on the phone running every test on my computer for a laptop that keeps crashing and a battery draining power. Costco even sent me to HP to run tests. HP said the laptop needs to be replaced and sent me back to Costco concierge. Concierge refused to read the notes from HP and I had to start over. They also never bother to look at the computer logs. Spent hours running tests again. Had me send my laptop into them. They reinstalled Windows 11 and put in a new hard drive. After that, the logs (while still at their service center) had dozens and dozens of warnings and errors for software that could not be installed along with a failed mini-port. Costco still sent the laptop back with warnings and errors. They still won't replace the laptop. They are saying I have to do the work they did at the service center - reinstall windows. This back and forth has been going on for 6 months.

I have a Lenovo laptop that the built-in camera stopped working about a month before the 24 months warranty expired. It wouldn't even recognize it had a camera. I called the toll-free number and didn't have to wait too long before someone came and walked me through some diagnostics including remotely logging on to troubleshoot. They determined is was in fact faulty fairly quickly and said they would send me a box to then send back the laptop for repair. It arrived within a few days and I then dropped it off at the courier. It was repaired and sent back within about 10 days which I was very happy with. I did not lose any information since they did not have to restore the drive. I didn't get any notification or tracking on the repair and return so it just arrived one day and I had to sign for it. Overall I was very pleased with the process and happy that I had purchased from Costco in Canada.